Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Statement: Dispute Regarding Order #******** Undelivered Item, **************** Misconduct, and Denied Resolution ? Order #: ******** ? Order Date: June 14, 2025 ? Product: Bissell CleanView Swivel Pet Rewind Reach Upright Vacuum ? Company: Purchasing Power ? Paid: $291.59 Summary of the Issue:I placed an order on June 14, 2025 via the Purchasing Power mobile app. Due to unresolved technical issues within the app, I was unable to update my shipping address. As a result, the order was mistakenly delivered on June 19, 2025, to my previous address:**************************************. I have not lived at this address for some time, and the package was never recovered. Per *** and ****, the current residents took possession of the iteman act I was told may be considered mail theft, as the package was addressed to me and paid for via payroll deduction.What Ive Done So Far:? Contacted Purchasing Power customer service immediately upon realizing the item was sent to the wrong address.? Spoke with multiple representatives:? ******** advised me to contact people I know at the address.? ****** showed empathy and initiated a replacement shipment.? ***** was extremely rude, blamed me for the mistake, refused to escalate, and eventually hung up on me.? A final representative (name unknown) stayed on the line with me while waiting for a supervisor.? Was told a replacement would be sent, which gave me temporary relief.Problem Escalated Denial of Resolution:On June 24, 2025, I received an email stating that my claim was denied and that no replacement or refund would be provided, citing that the item was "successfully delivered to the address on file." Additionally: My employer has canceled payroll deductions, acknowledging I never received the product, I have still not received the item or a resolution, and I have endured poor customer treatment, emotional distress, and a total lack of follow-through from Purchasing Power.

  

  Business Response

  Date: 06/30/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone 16 pro max on May31 .... when the package was delivered the IPhone box itself was empty! As soon as I discovered it I immediately called to report this to the company... they said they would send a replacement. That phone was said to be shipped and but I never received it either. I caller the company and they tracked the phone and it showed it was delivered to **************! Now Im being told the claim was denied and I'm being charged for two phones that are not in my possession. The company won't stop the payments from coming from my account nor will they replace the phone that I never received.

  

  Business Response

  Date: 06/30/2025

  Hi *******,
  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Purchasing Power, LLC 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through my jobs Purchasing Power site on 5/16/25 for a Bear Hybrid Elite Mattress. I NEVER received tracking for it, until AFTER delivery. However, I live in an apartment complex, and since the mattress was too heavy to bring up to my top floor apartment, the delivery service left it torn open at the bottom of my stairs. I work late, and it was about 7:30-8:00pm cst by the time I had gotten home. I arrived home to the mattress being stolen from the bottom of my stairs with only an empty box to show for it. I immediately called Purchasing Power and alerted them of this, to which they said they would send out a replacement. However, I have lower back problems, and my father decided to purchase a mattress for me outright so I wouldnt have to wait another two weeks or more for Purchasing Power. I alerted them of this situation as well, to which I was told by numerous agents, as well as a corporate representative, ******* *******, that the funds for the mattress would be added back to my purchasing account with them. It has been a month now with no communication. I have repeatedly called and emailed Mr. ******* to which I have had no response whatsoever, and the customer service **** have given me the run around each time Ive called until today. I called Purchasing Power in hopes of getting this resolved, and was told that my claim had been denied, and I would still be payroll deducted for the full amount of the mattress that I do not have in my possession, which is over $1800. This is not fair to me as the customer, as I have told them that I will provide them with PROOF that the mattress was stolen, and that my father purchased another totally different mattress for me. So, I would like for them to adjust my billing, and credit my account back the amount of the mattress as was told to me by their customer service ****, as well as Mr. ********

  

  Business Response

  Date: 06/30/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 4/09/25 Amount of Transaction: $88.35 Purchasing Power Erroneously drafted my account for this amount without authorization.The next day on 4/10/2025, I filed a fraud claim with ***************. *************** immediately issued a temporary credit for that amount and cancelled my card ending in 6062. I immediately reached out to Purchasing Power about the issue and was advised the refund would be issued. The card ending in 6062 is closed, so I never saw the refund. Purchasing Power never reached again, just kept emailing and calling me about late notices including the false April payment. I reviewed the Purchasing Power account again in May and in June, the payment of $88.35 is back on their account. So they lied about the attempt to issue a refund. All they had to do was mail a check. As they have my address on file. Now *************** is removing the credit on July 2, because Purchasing Power advised them it was valid. That is a lie. I did advise them to keep the credit at first, because I thought *************** was going to prove they were wrong, but they didn't. I just want the $88.35 refunded immediately because they never should have charged my card in the first place. I am still unemployed and have no money coming in, however I am a full time student studying Medical Billing and Coding at ****************. And I graduate in October. I will start working on November and I will pay whatever I owe them. If I am able to do it earlier I will. But I demand a check be mailed for that amount and they remove all card accounts from my file. Thank you

  

  Business Response

  Date: 06/27/2025

  Hi *******,
  
  A corporate specialist reached out earlier to provide clarification around re-payment process of our benefit program.  If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23520942
  
  I am rejecting this response because: They were clearly aware that I asked repeatedly to have my card removed and/or be notified if they were going to draft a payment. And sad to say on their part I received neither. They have on my file that I am unemployed. So I have no money in my bank account. They attempted to refund it to a closed account and then reposted the same payment to my Purchasing Power account I just want what is rightfully owed to me. And any cards on file to be removed.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 08/14/2025

  Hi *******,

  
  A corporate specialist has been assigned to your concern and has provided the final resolution regarding this matter.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 
  Purchasing Power, LLC

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23520942
  
  I am rejecting this response because: I have no authorization for the draft. And no notification was received.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23520942
  
  I am rejecting this response because: I have no authorization for the draft. And no notification was received.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 08/21/2025

  Greetings *******,
  
  I hope this finds you well. I wanted to inform you that a corporate specialist has been assigned to address your concern and has now provided the final resolution regarding this matter. 
  
  As per your contract, you agreed that Purchasing Power has the authority to charge your card on file and process payments, especially in the event when you are no longer employed with your former employer who offers these benefits. 
  
  If you have any questions or concerns about this resolution, please feel free to follow up with the corporate specialist directly. 
  
  Thank you for being a valued Purchasing Power customer and for giving us the opportunity to assist you.

  Sincerely, 
  Purchasing Power, LLC

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make regular payments for my orders through ******* every two weeks. For the past month, they have been taking payments and not allowing me to place an order because I am on a LOA. Myself and my HR have confirmed repeatedly that I am not on leave. Every time I reach out, Im told it will be escalated and to wait ***** hours. This has been for a month. Its starting to feel like a scam.

  

  Business Response

  Date: 06/26/2025

  Greetings April, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2025 I purchased a ***** purse from purchasing power. Received it in excellent condition and decided to have it evaluated to ensure that it was an authentic bag. To consumers who assess up intensity of designer bags, ***** and another company that I have the receipt for authenticity for having formed mean that this bag is in fact a fake. The full cost of the bag was over $1900, purchasing power is an app where you pay slowly through your paycheck so I have not been charged the full amount however, I have been paying every two weeks since purchase was completed. On June 20, 2025. I called the ************************************************************************************************************************************** that I would get a callback from the supervisor which I did not. And did not show me that I could get any type of refund and return the bag in its original perfect condition. I want to return the purse and I want a full refund and I feel that they should be held accountable selling fake items to customers, I have use this app *********************** as well

  

  Business Response

  Date: 06/25/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address a matter that has caused significant inconvenience and frustration over the past year.Following the delivery failure of asus laptop, I filed a claim with **** which was approved, confirming that the item was either lost or not delivered to the correct location. Despite this resolution from the carrier, I have yet to receive a replacement item or a refund, and my account continues to reflect an outstanding balanceFor nearly a year, I have contacted your support team numerous times, often on a daily basis, and have spoken with multiple managers. To date, this issue remains unresolved. Specifically:On June 20, 2025, I spoke with a representative named ****, who assured me the matter would be escalated. However, based on past interactions, I am not confident that any action will be ******** January 2025, I spoke with ******* from your corporate team, who promised to follow up and provide a resolution including accommodations for the delay. He has not returned any of my calls since our conversation. His contact number is **************.Despite repeated assurances, I have never received a callback, update, or resolution, and I continue to receive emails regarding overdue payments for an item that was never delivered. This has been an extremely frustrating experience, and the lack of accountability and follow-through has been unacceptable.Additionally, because I work remotely, the failure to deliver the laptop in a timely manner forced me to purchase another device out-of-pocket I am requesting the following immediate actions:1.Full removal of all charges associated with the undelivered ASUS computer.2.Either a full refund or an immediate replacement of the original product.3. Compensation or accommodations for the inconvenience, stress, and financial burden this matter has caused.I hope to resolve this matter quickly and professionally. I appreciate your prompt attention.***** ********

  

  Business Response

  Date: 06/23/2025

  
  Hi *****,

  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 

  
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23499153
  
  I am rejecting this response because: they were not able to reconcile this ongoing matter with the stolen/lost merchandise.
  

  **** ******* called me this morning  and I was utterly dissatisfied by her communication and professionalism. Im not getting anywhere with this matter. . She was of absolutely no assistance whatsoever and my family was around to attest to what I was met with today. . She failed to answer or resolve any of my issues and in fact hung up on me a number of times.  I subsequently continued to try and call her back without any answer.  She avoided my calls and spoke over me several times even after I asked her to let me speak.  She advised me that they couldnt do anything to help as they dont have documentation needed from **** *** stated they reconciled the matter with the sender (purchasing power) and advised me that I needed to speak with the sender. She stated they. Dont have anything and I need to supply them with documentation from **** They will not send me anything and keeps referring me back to purchasing power this has been ongoing for about a year now. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 08/14/2025

  Hi *****,

  
  A corporate specialist has been assigned to your concern and has provided the final resolution regarding this matter.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 
  Purchasing Power, LLC

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch from purchasing power via sofa kraze. I ordered a navy blue couch and the couch I received is grey. They are refusing to exchange it because they are saying I only had 2 days to return. When I received the couch I was on my way out of town and I also had a couch that I was in the middle of selling. I sold the old couch 2 days ago and just unboxed one part of the new couch and realized it was not the right color. So they are refusing the exchange the couch. The couch is unused and one part is still in the box! Very bad business! Do not shop with purchasing power or sofa kraze !!!!

  

  Business Response

  Date: 06/25/2025

  Greetings ********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kids balance bike that was delivered, but is defective and unsafe. The screws provided to assemble the bike stripped during assembly with the tool provided. The s**** heads immediately rounded out when putting it together. The screws are only partly way in with no way to back them out or s**** in any further. Due to this I am unable take it apart to send back for a refund. I have called the customer service line four times and was promised a callbacks that never happened, as the manager said they were on sick leave. Over a week hours on hold I was told there is nothing they can do and I'm stuck with the defective bike. I was a very good customer and now am being treated horribly. All I need is a refund for the defective product or a real resolution. Please help as the Manager refused to escalate my concerns. His name is Ally.

  

  Business Response

  Date: 06/16/2025

  
  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me and provided a great resolution after fully understanding the issue. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th, I placed an order for an **. Before the ** was delivered, my father passed away and I had to travel out of state. The ** was delivered while I was 2 states away and was not there when I returned though it stated it was delivered. I contacted my neighbors, **** and ********. *** and ******** said I have to resolve it through Purchasing Power. I placed a claim twice and both were denied. I contacted customer service numerous times and I've been met with rude service. I have the paper work stating I was not home. The fact that this large ac was not registered with *** as signature required is negligence on this company. I requested a replacement and was denied. I requested at least a discount of the price if I had to continue to pay for the item I do not have. Not only have I had to deal with the passing of my dad, but shady practices done by this company.

  

  Business Response

  Date: 06/12/2025

  Hi *******,

  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 

  
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23454882
  
  I am rejecting this response because: No one has contacted me about this issue even though it was stated someone was assigned to my case. I've not received an email nor phone call.
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 06/26/2025

  Hi *******,
  
  A corporate specialist has been assigned to your concern and reached out to you earlier to discuss the resolution regarding your concern. 

  If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC