Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of May 11, 2025 I ordered a washing machine and a refrigerator from Purchasing Power. The cost for both of these items was to be $201.19 every two weeks directly from my paycheck (order packet attached). On May 13 I received an email stating the refrigerator was out of stock and that order was cancelled. The new payment would be $***** every two weeks for just the washing machine. On May 23, Purchasing Power took $232.61 out of my paycheck. I called on May 23 requesting a refund and to ask them to adjust the amount to $***** like its supposed to be. They said they would review the request. I called again on June 4,5,6 and 10th asking for an update and was told it is under a review, but they were not going to issue a refund since I had an order they could apply it to. I told them I did not agree to pay $232.61 per paycheck for a washing machine and it should be $*****. On June 6th Purchasing Power again took $232.61 out of my paycheck. I was told they would look into it and to call back on 6/10. I called back on 6/10 and they said they have changed the amount withdrawn to ***** (unknown if this is true) but there was nothing to report on any refund. I am requesting they refund the ****** they have overcharged me for this first month of payments. There is no interest on this agreement and there is no reason for me to offer them money up front, just because they have access to my paycheck doesn't mean they should be able to withdraw any amount they want (The $231.61 they already took twice is more than even the amount the original order should have been without the cancellation).

  

  Business Response

  Date: 06/12/2025

  
  Hi ********,

  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  Sincerely, 

  
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23453113
  
  I am rejecting this response because:

  I received a phone call yesterday that offered a refund via check within 21 business days. This was acceptable. Then I received a phone call this morning that the payment amount would be adjusted to ***** per paycheck (which is acceptable), but that purchasing power would not refund the overpayment. I was told the agreement allows purchasing power to keep all payments and apply them to the order. In effect, purchasing power may take whatever amount they want whenever they want and use it to pay the order regardless of what the payment amount was agreed to at the time of purchase. I still request a refund of the overpayment and wish to follow the agreed upon payments at time of sale, not a forced down payment.
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 06/20/2025

  Greetings ********,

  We would like to confirm a credit in the amount of $341.64 was applied to your account on June 12, 2025.  Please access your account and review your account summary which will show all credits and payments.  Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23453113
  
  I am rejecting this response because:
  I understand purchasing power wants to credit my account for payments not due until 2026. I do not want to prepay those payments. I would like a refund of the overpayments. I also want purchasing power to STOP taking $232.76 out of my paycheck. This was taken AGAIN on 6/20. The agreed upon payment was $61.79. The total overpayment is now over $511.  

  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 08/14/2025

  Hi *********,

  
  A corporate specialist has been assigned to your concern and has provided the final resolution regarding this matter.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 
  Purchasing Power, LLC

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone SE in February 2025. The phone was never opened until June 3rd because it was a birthday present. The phone was determined to have a hardware malfunction by a technician at *****. I was also told by the technician that the phone was purchased (probably by Purchasing Power) on 10/31/2020. Also that the limited warranty ended on 10/31/2021, even though I didnt have the phone yet. I contacted the warranty through Purchasing Power (Allstate) and was told they dont cover pre-existing issues and could not help me. They directed me back to Purchasing Power. Purchasing Power said I had gone over my time to return the phone to them and that I should have tested the phone when I got it. But who opens a gift to test it before they give it to someone? At the end of the day, the phone costs $650 and its a faulty product that they know was purchased 5 years ago. I have a work authorization for from the Genius Bar that states everything Ive just stated. I even have a video of my daughter opening the phone from the wrapper. I have a video of how the phone was not allowing us to go past a screen that says it needed to be updated or reset. I dont feel like this is buyers remorse. I feel like Purchasing Power knew when they originally purchased this phone for resale and sold me an old phone that couldnt be updated. The only way I can get the phone replaced is if I pay $299 to *****. Im already out of $650, I dont have another $300 to replace a phone that was sold faulty. Worst of all, my daughter cant even use the phone and had her birthday ruined. As you know, Purchasing Power takes their payments bi-weekly from your check. I would like a refund on the money Ive already paid and to stop payments on the remaining payments.

  

  Business Response

  Date: 06/09/2025

  Greetings Tylethia,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using purchasing power for going on a decade with no issue. On March 28th I had a payment that was made which was supposed to leave me one more payment on that order. Since that order was almost completed I decided to make a new order. The old order now will not complete due to a system error and puts both payments now towards the new balance so im have 2 separate payments taken out 1 for $ *****and the other for $80.34 for a total of $171.94 which is instead put towards the new order and will not complete the first order. I should have completed this order 6 times over now and only have to make payments of $80.34. I have attempted to contact the company for months with no corrections and am only told there is a ticket put in. I would like this to be corrected and at this point some type of compensation where they disperse my extra payments they have taken due to a system error or have them refunded. I have even attempted to email their CEO and have talked to multiple survivors who have been rude and short for their negligence.

  

  Business Response

  Date: 06/10/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 06/11/2025

  I have responded to the email from the customer service specialist with my availability. Im just waiting for a reply back or call to be able to figure out if this situation can be corrected still.

  

  Business Response

  Date: 06/13/2025

  Hi *****,

  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/14/2025

  I appreciate the response. Im told it should be able to be handled in a few days. Just waiting to see the results of the situation.

  

  Business Response

  Date: 06/25/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you and was able to resolve your issue.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I place an order on 5/26/2025 for what was pictured as a sofa bed on the website. The items arrived yesterday, and the boxes described a bedroom set. After going back to the order, it was discovered that the picture does not match the description and the false information led to the wrong item being delivered/ordered. Of course, due to the size of the shipment they are stating "no returns." I'm not looking for a refund I just want to exchange the items for what is pictured. The picture and description are misleading and Purchasing Power should honor the item pictured. I have been using them for many years but after this experience I don't think I can support a company that cannot own up to a mistake on their website.

  

  Business Response

  Date: 06/09/2025

  Greetings *********,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to access my account since March 2024. I have contacted Purchasing power on SIX occasions and was told to contact my employer. I was told Purchasing Power couldn't do anything on their end to update my status. I have been employed with my company for almost 8 years. I took a three week leave of absence for personal reasons, then returned. There was no stop in my payments to Purchasing power and my account has been paid off for a year. I was finally contacted by rep ****** ****** via email who advised she was working on my account and would have an update in 3-5 business days. No response after. I've emailed her twice since. I get crickets. No response. Continues to ignore my emails. Fix my account. This is ridiculous. TERRIBLE customer service! Can't even respond back ??

  

  Business Response

  Date: 06/03/2025

  Greetings ********,

  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23406922
  
  I am rejecting this response because I still have not recieved a fix. The representative response did not resolve the issue. I was told by my HR department that your company needed to reach out to my employer to fix the issue. Your system shows that I'm on leave of absence. I am not. I have been back to work since March 2024. My employer confirmed this is updated and has been since March 2024. I've told this to numerous **** on the phone, as well as ******, who reached out via email. She responded back yesterday advising the same about my employment status. She did not fix anything or look into my issue AT ALL. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 06/10/2025

  Greetings ********,

  
  We appreciate your feedback are pleased that this concern was resolved. We hope that you will continue to be a valued customer!

  
  Sincerely,

  
  **********************

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ac with the insurance coverage I have a baby and it started to get extra hot. I have been waiting a while for it. When I check the delivery it stated the item was delivered but when I went in the mailroom I did not see it. I asked around those I asked said they never saw it. I ended up purchasing another one from my local store because its needed ASAP. I contact purchasing power about not getting the item and the denied the claim. I spoke with the 2 rep and she said she put in a letter to reviewed the closed claim. When I called back they are telling me that its still denied and I will not be able to get a refund. So I asked ok being that I am unable to get a refund can I get a replacement they said I am unable to get anything I even told them I can provide proof that I purchase a new AC. Still nothing. And want me to pay for something I do not have which is why I am asking for further assistance. I was thinking to get a replacement instead if they did not want to go through the hassle to cancel the contract but at this time I would prefer to get refunded on wha was already taken out and the contract cancelled please.

  

  Business Response

  Date: 05/27/2025

  Greetings Kemorene,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that were ($879.91) on May 11, 2025 and upon the delivery date on May 15th the following Thursday the shoes were delivered to the incorrect address and unfortunately have no proof of delivery or any further information on how to properly retrieve my package. I called and reported the package as lost with *** and they advised me to contact the merchant who is Purchasing Power. Upon contacting Purchasing Power I submitted a request to have a replacement sent out due to them being lost upon delivery. My request was denied and I was told that because the package shows as delivered their investigation was complete and there was no rights to appeal the decision that was made. As a consumer, I am now out of ($879.91) due to the negligence of a *** drivers misdelivery and the Claim Advisor at purchasing power who did not properly or thoroughly investigate the claim that was made. I have tried multiple times to contact them since this decision to at least be refunded for the purchase as it is an item that I do not have and I have been told that this isn't an option as a decision has been made in my case and is final.

  

  Business Response

  Date: 05/23/2025

  Greetings Tekendrick, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a *** tote bag through purchasing power through a payroll deduction that they offered us to purchase items. I submitted my my order on April 22, 2025. My order was supposed to be shipped out the next few days I received. It was a two pot order. received one part of the order which was some perfume the second order the second part of the order of the *** bag never was received when I ordered it. It said I need a signature required so I choose chose to have the order sent to the *** store for up because of my hours at work I knew I wouldnt be able to provide a signature when it arrive so instead of coming to myaddress 105 ********** **. I had it sent to the *** store on ********************** in ***************** at the *************** they have a *** store when I arrived at the store, the package say one of one that mean I only received the perfume. I never received the bag after coupleweeks I contacted purchasing power and asked what was the bag first they told me they sent me a screenshot. They said the bag was delivered our house with a green door. I dont live in a house. I live in an apartment and its not a green door its a gray buildingand Im unit number five so the second thing I said it wasnt supposed to be sent to a house I sent it to. I had it. Im having it sent to the pharmacy at the store. They say oh it was delivered so now theyre telling me when I put in the tracking number. I cannot find the order. Its noorder. It doesnt tell me that what day it was shipped it never been shipped. I never received the *** tote bag so Ive told purchasing I talk to them on different occasions. I will not be paying for a $1500 tote bag that I did not receive. They know they didnt sendit to me because it was a signature required so if its a signature required item, you cant send it to me anyway without me required a signature and second of all *** store never received it

  

  Business Response

  Date: 05/27/2025

  Greetings Sheldale,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/25 I went to book my trip today 5/16/25 for 5/23/25-5/26/25. When I went to finally book the dates were grayed out. I called to request customer service and they said it needs to be done in 10-days. That's nowhere displayed when you booked and I escalated this issue all day until they continued to give me scripted responses. I've asked who their managers were so they could assist me in my escalation process but I hit a dead end every turn. I'm frustrated and asked for exception for my reservation as I know someone could assist but will not is just horrible customer service. If it were posted I would have booked when I originally loomed at it. I'm truly devastated as this is my family vacation and I'm left now waiting on another call back with no support. Please help me escalate this issue.

  

  Business Response

  Date: 05/19/2025

  Greetings *********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23342446
  
  I am rejecting this response because: The response still did not honor their false advertisement and use. They did not help me in any capacity and choose to continue to let others know about their false business practices they promote on they site.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 05/21/2025

  Dear *********,

  I hope this message finds you well. I completely understand the importance of having the flexibility to book your family trip at a time that is convenient for you. Family vacations are special moments and planning them should be as stress-free as possible.

  However, I would like to explain our policy with our vendor, Hotel Blox, on the booking page, which is outlined in our Frequently Asked Questions under "What are the restrictions and exclusions." According to this policy, hotels, flights, resorts, rental cars, and attractions and theme parks must be booked at least 10 days in advance of travel. Cruises, on the other hand, must be booked 30 days in advance. This policy is in place to ensure that we can provide you with the best availability and service for your travel plans.

  We understand that it can be easy to miss this information while navigating our website. To help prevent any confusion, our system automatically grays out booking options that fall within the 10-day window from the current date. This is designed to help you see the available dates and plan accordingly.

  I know this may not be the resolution you were hoping for, and I sincerely apologize for any inconvenience this may have caused. Our goal is to ensure that your travel experience is smooth and enjoyable, and these policies are in place to help us achieve that.

  Thank you for your understanding and for choosing us for your travel needs. If you have any further questions or need assistance with your booking, please do not hesitate to reach out.

  Thank you for choosing Purchasing Power.
  
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23342446
  
  I am rejecting this response because: Putting this information in the FAQ's and not listed when booking is not an adequate response or resolution for any consumer. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to set up allotment from my payroll department for order and purchasing power Llc told me several different excuses of why my order was cancelled to the fact that in the middle of the process it was to late for payroll to reverse payment so now they have ****** of my money with no product and order was cancelled and I was told by supervisor that I would haft to wait over 90 days for my payment to be sent back not to me but to my payroll department this has been the worst treatment and theft i have ever went threw this company should not be operating they are scammers

  

  Business Response

  Date: 05/19/2025

  Greetings Jeliza,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC