Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe that I could make a purchase of a vacation but I wasnt informed of the order in which I was supposed to purchase I initially reserved a hotel and on a later date I attempted to book a flight and it didnt allow me for it said I had to bundle the flight and hotel now Im out of my money because I dont have a flight to get there I tried to schedule a different hotel elsewhere for my convenience but no avail I was dealt with rudely and hung up on now Im forced to pay for a hotel that I wont be staying in I even bought the insurance and they claim they couldnt help as well I feel as if theres a way to accommodate me but no one was willing to help I simply want my money back and the hotel canceled

  

  Business Response

  Date: 08/11/2025

  Greetings Donditrick, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLACED AN ORDER FOR A SECTIONAL IN JUNE. I RECEIVED DELIVERY NOTIFICATION FOR AUGUST 5 2025. UPON CALLING THE CARRIER FOR DELIVERY, I WAS ADVISED ONLY TWO PIECES ARE BEING DELIVERED. A sectional is designed as a complete set, and receiving only part of it can create significant issues with functionality, aesthetics, and potentially lead to complications with this seller or the delivery company. When I called Purchasing Power they could not confirm if the entire sectional was shipped and I was told to wait till the delivery. More so, I was only told they would provide me options after I call to let me know what to do to resolve it. Three calls later and still no information or confirmation on what was shipped and what to do or would happen if only pieces were shipped.

  

  Business Response

  Date: 08/08/2025

  Greetings ********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:07/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in October 2023, $130 allotments were deducted from my paycheck to Purchasing Power's ******** account. I do not recall why there was no order placed/received at that time. My records show I have not placed an order since November 2020. The online records on the website in my account also confirmed there have been no purchases or active orders during this time.I called Purchasing Power on July 17, 2025, to discuss this issue and I was told someone would get back to me. I followed up by email, by chat and to both ****************************************** and *********************************** on July 22, 2025. As of today July *******, I have received no response.

  

  Business Response

  Date: 07/29/2025

  
  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2025, I purchased a new refrigerator with Purchasing Power, through the benefits offered by my employer. The total price of my order was $2,740.48. I was originally told the shipping could take 14 days, due to being a freight order. After 14 days, my tracking & shipping details were not updated, so I contacted Purchasing Power and was told that my order was "lost in shipment" - they never contacted me directly to tell me this before I reached out. But I went ahead and agreed to a replacement order, which they processed on July 18th. The replacement order was processed in a few days and the item was shipped to me .... but it came damaged and could not be used (broken power cord)! So I refused the delivery and contacted Purchasing Power again. They agreed to do another (3rd) order for me. I am now on my 2nd replacement & 3rd order in total, and Purchasing Power is now taking 3 payments from my paycheck instead of 1 payment. They show 3 orders "processed" on my account, when it should only be 1 .... and I still haven't received ONE item! But because my account shows a total of 3 orders, they are charging me for 3 orders...Three times my agreed payment!! This is unacceptable and they refuse to correct the issue. Everyone I speak to, including a so-called Supervisor, keeps telling me to wait 3-5 business days....it has been 27 days since my original ********* still do not have my refrigerator, and still no correction to my account - since the first two orders should be cancelled!! I cannot afford for them to take 3 payments out of my paycheck, and I shouldn't have to when I only ordered ONE refrigerator (which I don't even have yet).

  

  Business Response

  Date: 07/29/2025

  
  Greetings Courtleigh, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to extend a huge thank you to their Corporate Specialist, ******** *., who not only reached out to me with empathy and a solution to my problem, but she resolved the payments and account errors, then followed up thoroughly until my refrigerator was delivered with no issues. Thank you for the assistance!  
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I attempted to straighten out why my order was shipped to the wrong state, to an address unknown to me completely (to prevent the same thing happening again) a male employee rudely told me their staff was determining if i would be issued a replacement & being upset would not help

  

  Business Response

  Date: 07/28/2025

  Greetings ********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for a new mattress on July 9th, 2025 with a $200 down payment and payments of $60 to be deducted from my paycheck weekly. On July 19, I contacted the customer service team of ********************** to ask about my order and why it has not been shipped yet since it had been two weeks since I placed the order at that point. I was told that my order was canceled internally with no communication to me nor reason as to why. When I asked why it was canceled I was told they would have to put a request in to find out why and that I would be informed within 3-5 business days. When asked about a refund of my down payment and for payments to not be deducted from my paycheck I was told that they had to put the request in to find out why it was canceled first before a refund could be processed. Those days came and went, I contacted them again today, July 26, I am now told that they don't see a request in the system under my account and that they are "not able to do a refund and have to find another vendor for the item" then my account will be "credited." I expressed that I did not want the product any longer since it was canceled by their vendor and not my self without any communication what so ever, expressed that I want the down payment back and revoked consent of the $60 payments to not be deducted from my paycheck. This is what I was told verbatum "I do apologize, but I have to follow the policy. It was cancelled by the vendor, and you should have received an email that the item was cancelled. I understand your frustration, but this is the policy, and I have to follow it. I do apologize." All I got was empty apologies and no answers, now out of $200 and potentially $60 weekly until December of this year.

  

  Business Response

  Date: 07/30/2025

  Hi *******,

  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 
  Purchasing Power, LLC

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the system they use if fraud, it creates issues and they wont resolve them, they just say tough luck. i ordered a mower and a bunch of other stuff. never got the mower, still being charged for it, i returned everything else i bought and they are saying they never got it, and wont give me a refund. i get the same run around from every ***

  

  Business Response

  Date: 07/24/2025

  Hi *****.

  
  A corporate specialist has been assigned to your concern and will be reaching out to you to discuss this matter and to identify the best solution. If you have any questions or concerns,please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  
  Sincerely, 
  Purchasing Power, LLC

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against Purchasing Power regarding an ongoing issue with an order I placed on March 19, 2025. The order Number ********, consisted of two items: a printer and a shredder.On March 22, 2025, I received only the shredder, while the printer was never delivered. Upon reviewing the tracking details for the missing printer, it was marked as "delivered" but to the wrong address. I examined the tracking photos, which clearly show the package being delivered to a location that is not mine. Additionally, the photos included other packages that match orders I placed with a different retailer, further confirming the delivery was made to the wrong address.I immediately contacted Purchasing Power upon discovering the issue. A replacement printer was initially promised to me, but I was later informed that the replacement was canceled because the order was marked as "delivered." Despite this, I have never received the printer, and I continue to be charged for an item I did not receive.I have made numerous attempts to resolve this matter with Purchasing Powers customer service, but I have yet to receive a satisfactory resolution. The lack of communication and their refusal to honor the replacement or refund is causing significant disruption to my business operations and unnecessary ********* this point, I am requesting a full resolution to this issue. I seek either the delivery of the missing printer or a complete refund for the product. I have provided all relevant tracking information and photos that clearly demonstrate the item was delivered to the wrong address. If this issue is not resolved promptly, I will be forced to seek legal advice and potentially involve legal professionals.

  

  Business Response

  Date: 07/28/2025

  
  Greetings OLALEKAN, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

  Customer Answer

  Date: 07/29/2025

  Complaint: 23635755

   Hello how are you doing.

   I am rejecting this response because: I  ordered a Canon imageCLASS D570 Wireless All-in-One Laser Printer to support my business operations. Unfortunately, the unit was delivered to the wrong address and despite my repeated calls and efforts over the past several months, the issue was never resolved. Since March, I have continued to be billed biweekly for a product I never received and was unable to use.

  This situation has not only caused ongoing financial charges but also disrupted aspects of my business. Given the extended delay, lack of resolution, and impact on my work, I believe a fair outcome would include:
  A full refund of all charges paid since March 2
  Delivery of a higher-end, upgraded Canon all-in-one printer model at no cost to me
  A goodwill compensation or account credit for the months of lost use and the inconvenience caused
  Written confirmation that all future billing has been permanently stopped
  Im hoping we can move forward with a swift and amicable solution. Im more than happy to consider a replacement from your higher-tier Canon range that fits business use more effectively.
  Thank you again for reaching out I look forward to your response.
  Warm regards,
  ******** ****
  *********************************************************************************
  *********************************
  ************
  
  
  Below is the email I received to from purchasing power, my response at the top is what I think is fair.
  
  
  ##############################################################################################################################################################
  This is ******** from the **************** of Purchasing Power. I hope this message finds you well.
  
  I wanted to personally reach out and inform you that we have applied the credit to your account for the printer you did not receive. You should see this credit reflected within the next 24 to 48 hours.
  
  We sincerely apologize for the inconvenience this may have caused and truly appreciate your patience throughout this process. Were very happy that we were able to get this resolved for you.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  
  ******** ******** (she/her)
  Customer Care Specialist
  P ************
  E  **************************************************************
  W **************************
  Purchasing Power, LLC.
  **************************************************

  
  

  

  Business Response

  Date: 07/30/2025

  Dear ********,

  Thank you again for bringing your concerns to our attention through the Better Business Bureau.

  We want to confirm that we have resolved your initial complaint by granting your requested outcome: a full credit for the printer you did not receive. We regret that this resolution no longer aligns with your current expectations.

  In good faith, and as a gesture of appreciation for your patience, we are offering you 10% off your order. While we understand this may not be the resolution you were hoping for, please know that our decision on this matter is final.

  We appreciate your understanding and thank you for the opportunity to address your concerns.

  Sincerely,

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vacation on July 11, 2025. I put all my information on the order correctly. When they sent my order back process they took my 2nd ********* name off and put my name twice on the order. I been emailing and calling booking and reservation. Non stop since this mistake on there end has occurred. Reservation no reply ordering tells me to reach out to insurance which I did because I purchased insurance for this vacation. Insurance fixed the name on the second travel but reservation who made the mistake putting the wrong person name on there refuse to fix it. I found out the ceo and all the corps who have the worst customer service experience and support I have ever met in my life to mess up on someone vacation is very frustrating and unacceptable. I been demanding for this to be resolved but no sense of urgency no apology nothing no reply but yet they want to garnish my pay for a vacation I wont be able to take because of there mistake and disregard for there paying customers.

  

  Business Response

  Date: 07/15/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to inform you that the issue has been resolved.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a travel package through my employer, unfortunately due to extremely dangerous situation in the area I was traveling, the family I was visiting was evacuated and now I have to cancel my plans. Proceed to communicate and requested a cancelation and payments stop from PP, show them proof of issues for my requests and there was no a positive answered or resolution to this matter, just if we cancel you will continue paying for the plan. Which I dont think is a good resolution for me. I never asked for cash, never asked for compensation, all needed was a destination changed or reschedule within a year maybe, expecting things are going to be better in that side of the world, so I can travel safely.

  

  Business Response

  Date: 07/16/2025

  Greetings ********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution unsatisfactory for me third party travel agent is rejecting dates chances or cancellation and refund of taxes and government fee that are the rights for the consumer whenever canceling a flight ticket. I appreciate the assistance PP has provide. Will be escalating my request with a formal complain to the travel agent for refusing solutions in good terms for both consumer and business.
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23586442
  
  I am rejecting this response because:Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution unsatisfactory for me third party travel agent is rejecting dates chances or cancellation and refund of taxes and government fee that are the rights for the consumer whenever canceling a flight ticket. I appreciate the assistance PP has provide. Will be escalating my request with a formal complain to the travel agent for refusing solutions in good terms for both consumer and business.
  Sincerely,
  
  ******** *****
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 08/01/2025

  
  Dear ********,

  
  Thank you for reaching out. We sincerely apologize that your recent experience did not meet expectations. We truly value your business, and our commitment remains focused on delivering exceptional service.

  Given the nature of this issue, weve taken all available steps to address it. While the resolution may not be what you had hoped for, we genuinely hope it supports the continuation of our relationship.

  If you have any further questions or concerns, please connect directly with the corporate specialist, who will be happy to assist you.

  Warm regards,
  Purchasing Power, LLC