Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment agreement with Purchasing Power where weekly payments are deducted directly from my paycheck. Due to a separate agreement between Purchasing Power and my employer's payroll company, my payments are sent to Purchasing Power in a lump sum every 90 days.Despite a consistent and timely deduction from my paycheck, this arrangement has caused my account to be repeatedly flagged as past due. I paid off my balance in full in July 2025. Despite this, I was informed by Purchasing Power that I was in arrears due to their inability to correctly apply the lump sum payments from my payroll company to my weekly payment schedule. I was also subjected to accusations of being irresponsible with my debts.This has resulted in:Threatening Communication: I have received threatening letters and text messages from Purchasing Power regarding my supposed "arrears," despite my consistent payments.Improper Debits: Even after paying off my balance in full in July 2025, Purchasing Power has resumed deducting money from my paycheck.I have attempted to resolve this issue directly with Purchasing Power multiple times, but they have failed to correct their internal accounting errors and have offered various excuses for their inability to process the payments from my employer correctly.I request the following actions:A full and immediate refund of all payments deducted from my paycheck after July 2025.A formal apology for the threatening communication and false accusations of being irresponsible.A clear resolution plan to prevent future billing issues related to their agreement with my employer's payroll company.Thank you for your attention to this matter. I look forward to a prompt resolution.

  

  Business Response

  Date: 09/02/2025

  Greetings ****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23816135
  
  I am rejecting this response because: No one has called me from purchasing power. I did find a mistake in their accounting and it took me 4 phone calls to get to someone who would listen to me. If you look at the attachment sent, it shows the order number the amount purchases, the amount I paid, the amount "refunded" due to a return, which is over what is the total amount due by $68.87. This also doesn't include payments they have taken from me since then or the scheduled amount of $19.53 in September. 

  My account has been "locked" from purchasing for over a year and I am constantly behind. Up until my phone call last week- which prompted this complaint, I was told that there was an agreement with payroll that it would be sent every 3 months, Thursday that story changed. If purchasing power knows my funds are deducted from my paycheck and a simple phone call to the payroll can verify that, why am I always behind? I believe that this lack of communication and poor accounting skills is the reason for the error and steps should be taken to rectify this on Purchasing Powers end. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/11/2025

  Greetings ****,

  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers.

  Please know that we are diligently working on this issue to ensure it is addressed appropriately. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns,please follow up with them directly.

  Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.

  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23816135
  
  I am rejecting this response because:

  its the same response and still no contact from a corporate specialist. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/18/2025

  Dear ****,

  Thank you for bringing your concerns to our attention.

  We want to assure you that we have made multiple attempts to contact you regarding this matter in hopes of resolving it. Specifically, we reached out via both voicemail and email on the following dates:
  September 2, 2025 Voicemail and Email
  September 4, 2025 Voicemail and Email
  September 9, 2025 Voicemail
  September 11, 2025 Voicemail
  September 16, 2025 Voicemail and Email

  Our goal is always to provide a responsive and positive customer experience, and we regret that we were unable to connect with you directly.

  If you are still open to communication, we welcome the opportunity to speak with you and address any remaining concerns. Please feel free to reach out to our ************* team at your earliest convenience.

  Sincerely,

  Purchasing Power, LLC

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Whirlpool side-by-side refrigerator through Purchasing Power on 8/15/25 Upon delivery, the product was found to be damaged and defective, with: - A six to seven inch gap in the door alignment, creating functional and safety concerns, as well as a gap and difference in the handles. - Multiple scratches on the stainless steel exterior, inconsistent with the sale of a new product. Purchasing Power refuses to accept liability, leaving me responsible for paying for a product that is materially non-conforming. I am being charged 100% over market value through a payroll-deduction financing agreement, and Purchasing Power continues to debit my wages despite the refrigerator being defective. Although ********* has scheduled a service call for next week, this does not absolve Purchasing Power of its obligation as the seller to provide a product that is fit for its ordinary purpose, free from defects, and accurately represented at the time of sale. - ********-**** Warranty Act (15 U.S.C. ********): Requires manufacturers and sellers to honor written and implied warranties.- Uniform Commercial Code (UCC *****, Implied Warranty of Merchantability): Goods must be fit for ordinary purposes. - Truth in Lending Act (15 U.S.C. 1601 et seq.) Payroll deduction financing constitutes a credit transaction. - Federal Trade Commission Act (15 U.S.C. 45): Declares unlawful any unfair or deceptive acts or practices in commerce. - Tennessee Consumer Protection Act (Tenn. Code ***. 47-18-104): Prohibits unfair or deceptive acts in trade. 1. Immediate suspension of all payroll deductions related to this purchase until the matter is resolved. 2. Renegotiation of contract terms to reflect a fair market price if repaired to working condition. 3. Reduction in the total cost to account for defective delivery. 4. Written confirmation from Whirlpool and Purchasing Power regarding corrective measures.

  

  Business Response

  Date: 08/29/2025

  Hi Hamza,
  
  I hope you are doing well today! I wanted to inform you that a corporate specialist has been assigned to your concern regarding your recent order for the Whirlpool 24.6 Cu. **. Side-by-Side refrigerator, which unfortunately arrived damaged. They have already reached out to you earlier today to discuss the next steps.
  
  As we discussed, we will allow the manufacturer to proceed with the necessary repairs, which have been scheduled for September 4th. I will be closely monitoring the situation and will follow up with you to gather the findings from the manufacturer's assessment. Please rest assured that we are committed to resolving this matter efficiently and to your satisfaction.
  
  In the event that the repair does not meet your expectations, we are prepared to take further action. We will arrange for the item to be picked up and ensure that your account is fully credited, allowing you to select a replacement product from our website. Please know that I am here to advocate on your behalf and will work collaboratively with our internal management team to ensure a satisfactory resolution.
  
  We appreciate your patience and understanding during this process. Thank you once again for choosing Purchasing Power. 
  
  I look forward to resolving this issue for you and will be in touch soon.

  Sincerely, 
  Purchasing Power, LLC

  Customer Answer

  Date: 08/29/2025

  I spoke with a representative today and we agreed that a final decision will be made after the scheduled maintenance call. 

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a sofa from purchasing power and establish an allotment in the Office Of Personnel retirement. I submitted my documents to identify who I am because I didn't show the financial data I was not approved for the furniture. I had to correct *** several times to let them know the issues that I am having. They verified that the allotment is set up in their system but still I am being rejected by purchasing power that I not sending the information for my allotment. I told them that a payment will be sent to them the first of September in the amount I amount of $145.77 that I could not it but my order has not processed in purchasing power system because im not showing the allotment with the financial data. I had to establish another allotment to show them that it is in the *** system but I am getting emails saying that they are waiting on the allotment information to be sent. I don't know what to do.

  

  Business Response

  Date: 08/28/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on the 16th of August. It has not yet been shipped and today is the 27th of August. Usually they are very prompt and shipping an order but this time I have heard nothing. The payments are deducted from my paycheck twice a month and if they try to deduct a payment before shipping I will not be very pleased with that. I would consider that theft.

  

  Business Response

  Date: 08/27/2025

  Hi *****,
  
  We hope you're doing well. We wanted to reach out and let you know that a corporate specialist has been assigned to your concern, and we have now arrived at a final resolution regarding this matter.
  
  We're pleased to inform you that your order ending in 3261 was shipped on August 26, 2025. As this item is considered a freight item, there is a bit of extra coordination involved, which has caused the delay in processing your order. Rest assured, the courier will be contacting you shortly to schedule the delivery.
  
  We truly appreciate your patience as we collaborate with our transportation department to provide you with an estimated delivery date. Thank you for being a valued Purchasing Power customer and for giving us the opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23803884
  
  I am rejecting this response because:

  I will close this out when I receive my order and not before.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/28/2025

  Hi *****,
  
  I hope this email finds you well. I wanted to follow up on the item you ordered. As your Corporate Specialist mentioned during your conversation, the item is a Freight item, meaning it will be shipped and delivered by a carrier. The carrier will personally reach out to you to schedule the delivery.
  
  I wanted to let you know that this concern is no longer open and has been resolved. However, if you do not receive the item, please do not hesitate to reach out to us so we can investigate further. 
  
  We appreciate your patience while your item is in transit. Thank you for being a valued Purchasing Power customer and for giving us the opportunity to assist you.
  
  Sincerely,

  Customer Answer

  Date: 08/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase couch and some sheets on May *******. I got the sheet sets right away. Three days later I call to cancel the couch although had already have sheets. When I try to cancel they told me it would be a $300 restocking charge after the couch was being delayed due to the company having problems to get the couch. Why should I have to pay a restocking fee when didn&#**;t receive the couch until in Aug. I spoke with a young lady in Aug and she had promise to refund me at least $300 they had taken out of my check. I want them to credit my account for the $300.00 and applied to my account then I will pay the account off. I also want to know what I have to pay for restocking fee for something that was suppose to be stock. The delay was because of the items not being in stock plus the couch was lost in shipment and I didn&#**;t get it into august.

  

  Business Response

  Date: 08/27/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power,LLC .

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, August 19th, a washer and dryer I purchased from Purchasing Power, LLC, was delivered to my home address. This delivery took approximately 30 minutes and included installation of both items. After the installation I noticed water coming out of my laundry room. The hose to the washer was faulty and caused over $2000 worth of water remediation damage to my laundry room. I have reached out to purchasing power who refuses to give me information on the freight company that delivered my items. They have also refused to return and refund my items. They claim my washer did not come with anything to install and installation was not included. After finding the freight company on my own, I have discovered that the delivery order requested installation. No one in purchasing power will take any responsibility or assist me in resolving this issue. Their website provides false information and zero transparency for order issues.

  

  Business Response

  Date: 08/27/2025

  Greetings *********, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 

  Purchasing Power, LLC

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 55" ****************** which arrived on the morning of 7/21/2025. It was delivered by CEVA located in *******. Within ***** minutes of it being delivered, i saw that it was damaged when i powered on the television. Immediately i called purchasing power, i spoke to ****** possibly, to inform them that the television arrived damaged. She told me wait 3-5 days to be provided with the next steps, she provided ticket # ******, and stated they would ask me if a different delivery company was needed. She also told me to *************. I called **** and spoke to ****** to report the television was damaged and she instructed me to contact purchasing power. I also attempted numerous times to upload the damage information on purchasing power's website but I was unsuccessful. Either I got In the interest of time and limited characters being available, subsequent numerous calls were made totaling approximately 10 since july 21st until now and the television is still in my living room awaiting pick up. I have been given the run around ranging being told that someone would call me back within 24 hours, or I should hear something within 3-5 days. Rarely did I receive a call but when I did it still failed to be resolved. Out of all the times that called purchasing power there was only one time when urgency was exhibited. I also spoke with supervisors and after speaking to the worse one, ****, I decided to reach out to the corporate office. I called the corporate office and left a message but I am not hopeful, and in fact more doubtful, that a call back will ever be received. This entire experience has been unacceptale and they have no urgency in getting this resolved. I have been more than patient. Purchasing power has demonstrated a flagrant disregard for customer service, customer resolution, and valuing its customers. Also this is for the television that was delivered to the ********************************************************************************* address NOT for the ***************** address.

  

  Business Response

  Date: 08/25/2025

  Greetings ******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a IPhone 16 on August 15, 2025 for *******. The phone was delivered by *** and required signature during delivery. The delivery driver attempted to deliver the phone at 7:15 pm. Upon delivery I noticed that the box was partially opened. I alerted the delivery driver to wait while I examined the contents of the package. After opening it I noticed the phone and contents were missing. I told the driver the phone is not in the box. A dispute started about the theft of the phone. I told the driver Im refusing the package because there is no phone inside. He then call his dispatch center to inform them of the situation. The entire situation was also recorded on ring camera. I have repeatedly call purchasing power to speak with multiple representatives and supervisors. I am getting the runaround constantly. I am fed up with Purchasing Power and their lack of consideration for their customers. I also have been double charged on my account and I dont have either phone. Purchasing power needs to figure out something to stop the rampant theft between themselves and their vendors.

  

  Business Response

  Date: 08/25/2025

  Greetings *****
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23778675
  
  I am rejecting this response because: I have attempted to call back the number that was provided by the **************** multiple times. No one has attempted to call back after leaving multiple messages.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 08/27/2025

  Hi *****,
  
  I hope you're doing well today! I'm reaching out to inform you that a corporate specialist has reviewed your concern and provided a final resolution. Your order ending in 7722 has been credited to your account. Please allow 3-5 business days for this credit to be reflected.
  
  Additionally, as discussed earlier today, we will honor the 10% discount once you place an order for a new phone. Please remember to have your items delivered to a secure access point, ensuring the safety of your deliveries.
  
  We appreciate your patience during this process as we work on updating your account. Thank you for being a valued Purchasing Power customer and for allowing us the opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26th, 2025, I placed an order with Purchasing Power Travel to reserve a rental car during the week of July 7th-14th, 2025. When I went to pick up the rental car from Enterprise on the morning of July 7th, myself and another customer using ********************** to rent vehicles were met with issues on the Purchasing Power travel billing side, which led us to not be able to rent the vehicles. During the process, we were assured that due to the issue on Purchasing Power's end, we would receive a 100% refund and a $75 check from Purchasing Power to apologize for the inconvenience. I received an email from Purchasing Power Travel stating that my refund was processed, and to give 2-3 business days for the refund to appear in my account. Since then, I have contacted PP on numerous occasions as I am still being charged for the rental car via my paycheck, and the refund has still not processed in my account. I am being continuously charged for a service in which I did not receive. Every time I contact customer service, I receive the same excuse that the refund has been processed and it will be 2-3 business days. It has been well over a month that I have been getting the run around from this company. It is to the point where I am considering legal action against this company that I have used for years due to their lack of accountability and continuing to charge for services that were never rendered.

  

  Business Response

  Date: 08/19/2025

  Greetings Alexus,

  We sincerely apologize for your recent service experience and for not meeting your expectations. At Purchasing Power, we truly value you as a customer, and our goal is always to provide a stellar service experience.

  A corporate specialist has made several attempts to contact you by both email and phone on August 13, 2025, August 15, 2025, and August 18, 2025, to discuss your concerns and inform you that your refund was credited to your account on August 13, 2025. We understand the confusion this may have caused, especially if the credit wasnt visible when you first checked. You should now be able to view the refund in the account summary section of your profile.

  If you have any questions or need further assistance, please feel free to follow up directly with the specialist who reached out. We appreciate your patience and thank you for giving us the opportunity to assist you.

  Sincerely,
  Purchasing Power, LLC

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally I ordered an Apple Watch and a fit bit on 7/21/2025. I did receive the Fit bit, but when I looked at my Apple Watch box, the box was tampered with and the face of my Apple Watch-main component was missing, so I called purchasing power and ***** immediately I also provided evidence, a week or 2 later they sent a replacement, same thing happened TWICE. So I called the Dublin Ga police department where the package is being packaged and shipped, and I filed a police report on this. The officer informed me that this is a recurring issue in the area. Leading up to today, I called and spoke with purchasing power via chat and phone, and they told me my claim was denied, so I have to pay for an item that was stolen, and out of my control. No I dont live in a bad neighborhood, and no my family doesnt steal from me. I have ordered numerous things before this off of purchasing power iPads expensive perfumes etc, no issue until now, and they are refusing to send out a replacement and refusing refund.

  

  Business Response

  Date: 08/11/2025

  
  Hi Ajaa,

  A corporate specialist is working with the vendor who fulfilled both orders to research what took place from fulfillment to delivery.  Based on the findings of that research, a specialist who is assigned to your account will reach out to discuss this matter and to identify the best solution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 

  Sincerely, 
  Purchasing Power, LLC