Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Plaza Services. I do not have a contract with Personify, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 07/24/2024

  No, I did not authorize a third party to file my complaint. I filed the complaint myself and I wish to continue my dispute.

  

  Business Response

  Date: 08/05/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Personify, this account was opened June 25, 2021, became delinquent June 29, 2022, and charged off November 30, 2022 due to non-payment. 
  
  Plaza Services, LLC is providing a copy of the contract, that was electronically signed by you. This contract details the terms of the loan. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-31-24 Settled balance on vehicle in the amount of $2,800, never received my car title ,I cannot register my vehicle in its current state because I have to have the title which they wont send out. Ive waited on four separate occasions of the ***** day waiting period and still have not received it. They were quick to take my money but still did not report it to my credit or the Original lender that I settled the accountits still negatively reporting to my credit, all I want is my title and them to notify the original lender.. please this is negativity affecting me

  

  Business Response

  Date: 08/01/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  We apologize for delay in normal timeframe of mailing the title. Plaza Services, LLC was pending receipt of the title from the original creditor. Plaza Services, LLC has received the title and have mailed this via Fed Ex. The tracking number is ************. A signature will be required when receiving the package. 
  
  Plaza Services, LLC is providing a copy of the title. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with 12 Quick Credit. I do not have a contract with Plaza Services. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/19/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Quick Credit, this account was opened October 29, 2022, became delinquent May 5, 2023, and charged off July 10, 2023 due to non-payment. 
  
  Plaza Services, LLC is providing a copy of the contract, that was electronically signed by you. This contract details the terms of the loan. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I admit I owe a debt to this company and want to set up payment arrangements, but they have been calling my husband and my work threatening me that I have to pay that day, but the arrangements they asked are too high and there is no way I can make the arrangements they are offering. They will not work with me but keep threatening that I have to pay that day and I have told them to not call my work or my husband and they keep doing it.

  

  Business Response

  Date: 07/19/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per TAB Bank, serviced by NetCredit,  this account was opened December 7, 2022, became delinquentJUly 28, 2023, and charged off October 30, 2023 due to non-payment. 
  
  Per review of converations with you on 6/20/2024, several payment options were presented, where you advsied you needed to evaluate your finances and return a call to our servicing agency. The servicing agency has made some addtional attempts to speak with you; however have not spoken with anyone since communicating with you or had any additional contact since that date. The servicing agency has closed the account. ******************** is more than happy to work with you. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they showed up on my credit report, I have tried to reach the company to get basic information and set up a payment plan if appropriate. I have emailed, left multiple voicemails with no response. when you call you are on hold for at the least 12 min then you get the message this is 601 please leave your message. and again no one contacts you in return.

  

  Business Response

  Date: 07/15/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Integra Credit, this account was opened April 8, 2019, became delinquent July 24, 2020, and charged off October 23, 2020 due to non-payment. 
  
  Plaza Services, LLC is providing a copy of the contract, that was electronically signed by you. This contract details the terms of the loan and payment schedule, along with transaction history. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a motorcycle loan in 2018 through ******** financial. During the pandemic, I was no longer able to pay the loan. After months of non payment, this account was either sold or contracted to Plaza Services. On May 8th of 2024, I made a payment to satisfy my obligation the loan to another agency (Central Portfolio) whom I was told handles payment for Plaza Services. I was told that once the payment processed (usually within 7-10 business days,) Plaza services would be notified of the payment which would trigger their title department to order my title and have it mailed to my home. Over the course of a few weeks, I made multiple phone call to Plaza services to see if it was possible to just have them send me a lien release so I could go to the dmv myself and acquire the title. These attempts often led to either a voicemail box that I never received a returned call from, or some telling me I have to wait ***** days while their title department handled it and sent me the title. It has been over 60 days as of yesterday, so I tried calling. I called 5 times (just about an hour of hold time all together) and never was able to get ahold of someone. After checking the Ohio dmvs website, I found ******** financial to still be the lien holder, so I contacted ******** to try and have them release the lien using the payment letter I received from plaza services on 6/25/24. I was told that they could not take an email from me as proof and that plaza would have to contact them directly. So I called plaza and was finally able to reach someone. During the call the rep told me that they do not have an ability to make outbound calls and ******** would have to call them. After calling ********, ******** says they will not call, because plaza is supposed to reach out to them. According to ********, they will not release the Lien until plazas contacts them. I need this resolved as I have satisfied the account and am entitled to the title of my motorcycle.

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

  We apologize for any inconvenience when speaking with our servicing agency and our office in relation to the title release. Plaza Services, LLC has requested this release and will be sending via Fed Ex upon receipt.

  We expect to have the release within the next 7-10 days and will have a tracking number to provide to you.

  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Plaza Services. I do not have a contract with Plaza Services. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/10/2024

  Thank you for contacting Plaza Services, LLC. We appreciate the opportunity to assist you.

  We need additional identifiable information so that we can further research and assist to ensure we are not disclosing to any non-affiliated party. 

  Please provide your full legal name, including any maiden or alternate names; current street address and state or street address and state when information was originated; any portion of the account number identified, or any other information that we may be able to use.

  
  Please let us know if there is any other information needed at this time.

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21959922
  
  I am rejecting this response because:
  This business should already have my information if they are trying to collect a debt that they claim was sent to them. Im not revealing any additional information to this business for them to use against me. If they do not have current information, Id like to have this removed from my credit report by this business. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/16/2024

  Thank you for contacting Plaza Services, LLC. We appreciate the opportunity to assist you.
  
  We need additional identifiable information so that we can further research and assist to ensure we are not disclosing to any non-affiliated party. Based on the address, contact number, and email you have provided in your complaint; this information is not affiliated with any information we have. It is possible the address and contact information was different at the time of any account origination. 
  
  Please provide your full legal name, including any maiden or alternate names; current street address and state or street address and state when information was originated; any portion of the account number identified, or any other information that we may be able to use. If we are not able to identify any related information to you and have no information to share, we will not be able to research your complaint in assistance to resolve. 
  
  Please let us know if there is any other information needed at this time.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt from CASHNETUSA, I do not have a contract with Plaza Services, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/15/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per CashNetUSA, this account was opened August 2, 2021, became delinquent September 7, 2021, and charged off December 17, 2021 due to non-payment. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:07/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plaza Services put on my credit reports that I have an outstanding balance on a loan from 12 Integrated Credit Two LLC from September 16 2021. I have never had any loans with either of these companies. If they have anything then it is fraud as I would have never gotten any loans from either of these companies. They need to delete this from my credit reports immediately. I have had only one bank account for many years and will be willing to go to court and prove I never received or had a loan with these companies.

  

  Business Response

  Date: 07/10/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 
  
  Per Integra Credit, this account was opened December 20, 2019, became delinquent March 6, 2020, and charged off June 5, 2020.
  
  Per our records, Plaza Services, LLC received communication from you electronically and have provided a fraud packet to you to completed and return. Plaza Services, LLC has updated this account per your fraud claim. Plaza Services, LLC is providing you with a fraud affidavit to complete and return to our office. We request that you complete the affidavit, as well as obtain a police report or provide an *** complaint number. The report and complaint number can be created electronically at www.identitytheft.gov/ and printed. The same requested information is similar requested information you would need to provide if completing a fraud notice on the *** website. 
  
  You can mail this completed material or return this to us electronically at ************************************ Plaza Services, LLC will not be able to close the account completely until materials are received. Any collection efforts related to this account have ceased.
  
  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ************************************

• Initial Complaint

  Date:07/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FB&T/MERCURY I have no contract with FB&T/MERCURY or this account. My identity was used for fraud They did not provide me with original contract as requested.

  

  Business Response

  Date: 07/10/2024

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 
  
  Per Mercury Mastercard Issued by ********** & Trust, this account was opened June 6, 2021, became delinquent March 5, 2022, and charged off March 28, 2022. Plaza Services, LLC is not currently submitting any information associated with this account to any credit reporting agency.

  Plaza Services, LLC has updated this account per your fraud claim. Plaza Services, LLC is providing you with a fraud affidavit to complete and return to our office. We request that you complete the affidavit, as well as obtain a police report or provide an *** complaint number. The report and complaint number can be created electronically at www.identitytheft.gov/ and printed. The same requested information is similar requested information you would need to provide if completing a fraud notice on the *** website. 
  
  You can mail this completed material or return this to us electronically at ************************************ Plaza Services, LLC will not be able to close the account completely until materials are received. Any collection efforts related to this account have ceased.
  
  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ************************************