Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ********************** LLC on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be Deleted per federal law.

  Customer Answer

  Date: 06/28/2025

  This complaint was not sent by a 3rd part or any other representative. This complaint was submitted by Myself the Consumer of the mentioned account.

  

  Business Response

  Date: 07/08/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per CC Bank/Lendly, this account was opened December 8, 2021, became delinquent July 3, 2022, and charged off August 8, 2022, due to non-payment. The account was sold to our office in November 2022.
  
  Plaza Services, LLC has provided you with a copy of the loan materials in May 2025; to the address previously held on record.   Plaza Services, LLC is providing the copy of these materials again. This includes loan documents and transaction history. 
  
  Per our records, you have also filed a complaint against our servicing agency *****************, complaint ID *************** citing that this account has been previously paid in August 2022. To date, no evidence has been provided that this account has been satisfied. 

  Plaza Services, LLC is happy to assist you further and investigate this dispute on your behalf, if you can provide materials reflecting this account was resolved with *******/Lendly.

  Please let us know if anything else is needed at this time. You may contact our office at ************** and speak with a representative. 

   

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a unpaid loan from a loan company sent to plaza services and upon reading the reviews and also saw they are not backed by the BBB I do not see how I can even pay this off when they seem to be scamming people out of their money and not putting it towards there loan. Im in a huge pickle. And they need to be investigated.

  Customer Answer

  Date: 06/26/2025

  I have pending debt with plaza services llc. If you look at the reviews everyone is saying how horrible they are, how they take your money and dont pay off the debt you have with them. What I am trying to get at, is how can they have my debt and expect me to pay it off when their reviews make them not trustful to give them my money. How is this business not s*** down or looked into? 
  

  I am not disowning the debt I have but I do not feel comfortable paying them any money.

  

  Business Response

  Date: 07/08/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Vault by ******* Bank, this account was opened March 9, 2022, became delinquent November 13, 2022, and charged off February 28, 2023, due to non-payment. The account was sold to our office in May 2024. 
  
  Plaza Services, LLC is providing a copy of the loan documents. Per our records, Plaza Services, LLC has never received payment from you. The last payment Vault by ******* Bank received was on September 1, 2022, in the amount of $273.63.  

  Plaza Services, LLC is happy to assist you further. You may contact our office at ************** and speak with a representative. 

  Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23520541
  
  I am rejecting this response because:

  they have multiple reviews regarding payments not getting put onto peoples accounts. I am not willing to pay plaza services if they just steel money. Its easy to look at the reviews on ****** they are a 1 star rated company. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 07/18/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Vault by ******* Bank, this account was opened March 9, 2022, became delinquent November 13, 2022, and charged off February 28, 2023, due to non-payment. The account was sold to our office in May 2024. 
  
  Plaza Services, LLC has previously provided a copy of the loan documents. Per our records, Plaza Services, LLC has never received payment from you. The last payment Vault by ******* Bank received was on September 1, 2022, in the amount of $273.63.  

  If you have evidence of payments being made to our office on behalf of your account, we will be happy to research and investigate this for you and respond further. At this time, there is no evidence you have ever submitted payment to Plaza Services, LLC for us to research in relation to any review for your. We have updated your account to reflect your complaint. 

  Plaza Services, LLC is happy to assist you further. You may contact our office at ************** and speak with a representative. 
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not Liable for this debt with Plaza Services LLC. I do not have a contract with Plaza Services LLC, they did not provide me with the original contract as I requested

  Customer Answer

  Date: 06/25/2025

  I did not authorize a third party to file a complaint on my behalf. I Dajonnae shorty Filed this complaint myself. 

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per CashNetUSA, this account was opened January 2, 2023, became delinquent February 3, 2023, and charged off May 15, 2023, due to non-payment. 
  
  Per our records, Plaza Services, LLC has previously provided you a copy of the validation materials. We are providing a copy of the materials that were sent to you in May ******************************** your complaint
  .  
  Plaza Services, LLC is happy to assist you further. You may contact our office at ************** and speak with a representative. 
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received calls nonstop since January 2025 and I answered one finally in July when I had time. They leave me voicemails every single day, which violates the **** Federal Law, especially since I sent a written cease and desist and you cannot call more than 7 times in 7 days over the same debt. I also did ask for confirmation of this debt via email back in the beginning of this year and was not provided that, so then I sent in the cease and desist until I received it in writing. After answering, I spoke to a representative, who did not verify my personal information upon answering and just disclosed my confidential credit history as if I was 100% myself when I could have been someone else. I recorded the call on my end and have been unable to reach Plaza Services management when I call back. I will be filing a complaint with the **** and have disputed it with the credit bureau with evidence.

  Customer Answer

  Date: 06/09/2025

  I submitted this complaint primarily on my own. I did not have a third party and they have heard similiar complaints because they continue to do things they shouldnt. 

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting Plaza Services, LLC through the ************************************. We appreciate the opportunity to respond and resolve this with you.
  
  We apologies for any confusion. Plaza Services, LLC does not actively place calls to any consumer unless expressly requested. Per our records, there have not been any calls associated with your account since February 2025. The account has been closed per your cease request. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23441567
  
  I am rejecting this response because you have failed to provide the documentation I asked for back in the beginning of 2025. I then asked for a cease and desist after being denied that via email. I have record of everything and urge you to do deletion of this on my credit report or I will continue to file against you. I have already disputed this with the credit bureau and will be providing all evidence.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/01/2025

  Thank you for contacting Plaza Services, LLC through the ************************************. We appreciate the opportunity to respond and resolve this with you.
  
  We apologies for any confusion.  Plaza Services, LLC does not actively place calls to any consumer unless expressly requested. Per our records, there have not been any calls associated with your account since February 2025. Any interaction you may have had occurred directly with our servicing agency and not Plaza Services, LLC.
  
  The account has been closed per your cease request. We are providing you with a copy of the validation materials, as you have requested. The account is closed and there is no collection activity occurring. We are also providing you with confirmation of deletion request that is associated with deletion submitted by Plaza Services.  The confirmation is AUD 13301155. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23441567
  
  I am rejecting this response because: 

   

  Upon opening document attached, it is an empty screen. I want to confirm this will be removed from all of my credit reports. I also want to acknowledge that previously you said communication had been ceased in January 2025 and now you are saying February 2025. Please confirm that it will be deleted from my credit reports and then we will close this matter. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/07/2025

  Thank you for contacting Plaza Services, LLC through the ************************************. We appreciate the opportunity to respond and resolve this with you.
  
  The account has been closed per your cease request as previously communicated. We have previously provided the confirmation number for credit deletion. The confirmation of deletion request that is associated with deletion submitted by Plaza Services is confirmation AUD 13301155. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.

  Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that PLAZA SERVICES absolve me of all charges on the account. I was originally contacted by ********** and they should have the correspondence with me in regards to the documentation I provided for this fraudulent account. The account was deleted after it was verified to be reporting as a result of identity theft, the account was illegally sold to plaza services by net credit, now they are attempting to collect on this debt. They have gone as far as to place a lien on my property for money I DO NOT OWE I have sent several written request for this account to be properly verified. ACCOUNT NUMBER: 1184 THE AMOUNT OF ************* Notice also specifies your responsibilities when you receive notice from a ***, under section 605B of the Fair Credit Reporting Act, that information you provided to the *** may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any ***s and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection. Please investigate this matter, close the account and absolve me of all charges, take the steps required under the Fair Credit Reporting Act, and send me a letter explaining your findings and actions.

  Customer Answer

  Date: 06/04/2025

  No I have no one working on my behalf

  

  Business Response

  Date: 06/12/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per NetCredit, this account was opened July 14, 2021, became delinquent August 6, 2021, and charged off August 8, 2022, due to non-payment. 
  
  Per our records, Plaza Services, LLC mailed an affidavit of forgery to you in March 2023 based on your fraud claim when communicating with our servicing agency. Plaza Services, LLC updated the account as a claim of fraud at that time. No materials were received from you relating to the fraud. 
  
  Plaza Services, LLC received a previous complaint from you through the ************************************ in July 2024, complaint ID *************** where Plaza Services, LLC provided another affidavit of forgery for you to complete and return to our office. No materials were received from you.   
  
  The account was placed with law firm ******, Varchetti & ******* who has advised they have received no interaction from you and did receive default judgement as you did not file any answer to lawsuit filed against you. Attached is a copy of that default judgement. 

  
  You are more than welcome to reach out to ******, ********* & ******* for further assistance. You can reach them at **************.  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ***********************************************************.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said collection agency seemingly bypassed courts to obtain a garnishment. The "so-called" defendent was never served any court documents nor summons paperwork, so it appears that this business is circumventing the legal process in order to obtain garnishments.

  Customer Answer

  Date: 05/11/2025

  I submitted this complaint on behalf of my domestic partner, who has authorized me to make this complaint based on the fact that this business's actions have impacted our joint finances.

  

  Business Response

  Date: 05/16/2025

  Thank you for contacting Plaza Services, LLC through the *************************************  We appreciate the opportunity to respond and resolve this with you.
  
  You are identifying that you are not the consumer associated with Plaza Services, LLC. Based on the information provided in your complaint; we are unable to locate information our office may have associated with you. Plaza Services, LLC does not have any related information associated with the address, email or contact number provided in your complaint. Plaza Services, LLC does not actively send emails to consumers, unless expressly requested. 
  
  We need additional identifiable information so that we can further research and assist. Please provide your full legal name including any maiden or alternate names; current street address and state or street address and state when information was originated; or any other information that we may be able to use. You can also provide the materials you are referencing, that will assist us in researching further in efforts to assist you. 
  
  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ***********************************

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no liable for this debt with **************************. I do not have a contract with Plaza ***********. They did not provide me with the original contract as requested.

  Customer Answer

  Date: 05/03/2025

  For clarification I (Aspen **********) was the one who filed the complaint against this company. This company has opened and reported on my credit report that I did not authorize them to do so. I have no contract with them and have not received the contract in question when requested. I have never agreed to any debt to be paid by them.

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting Plaza Services, LLC through the ************************************. We appreciate the opportunity to respond and resolve this with you.
  
  Per American Credit Acceptance, this auto loan account was opened July 8, 2021, became delinquent June 20, 2022, and charged off September 29, 2022, due to non-payment. Plaza Services, LLC is providing a copy of the loan documents that include the application, contract, deficiency notices, intent to sell, repossession details, and balance post vehicle sale.
  
  Per our records, correspondence was sent to you regarding this account in December 2024. Plaza Services, LLC has not received any dispute from you prior to receipt of your complaint. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for debt with Net Credit. I do not have a contract with Plaza Services. They did not provide me with the original contract as was requested.

  Customer Answer

  Date: 05/02/2025

  This was 100% me writing this statement. Im unaware of this company and I have not received anything. 

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per ******** serviced by NetCredit Loan Services, this loan account was opened November 28, 2022, became delinquent January 25, 2023 and charged off April 27, 2023, due to non-payment. Plaza Services, LLC is providing a copy of the loan document.
  
  Per our records, previous correspondence has been sent to you regarding this account. ******************** has not received any dispute from you prior to receipt of your complaint. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with plaza services. I do not have a contract with the collection agency trying to collect and reporting false information on my credit report. They did not provide nor can provide an original contract as requested.

  Customer Answer

  Date: 04/30/2025

  I am ***** **** and I am acting on my behalf not a third party.

  

  Business Response

  Date: 05/09/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

   

  Per ******** serviced by NetCredit Loan Services, this loan account was opened October 25, 2022, became delinquent January 22, 2024, and charged off April 23, 2024, due to non-payment. Please see the attached loan materials. 

   

  Per our records, Plaza Services, LLC has not received any request for materials, prior to receipt of your complaint.

   

  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.

   

  Please let us know if anything else is needed at this time.

   

  Thanks,

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23267088
  
  I am rejecting this response because:
  According to the Fair Credit Reporting Act, Section 609 (a)(1)(A) and 15 U.S. Code 1681e, you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report.  Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
  I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit.  Under the ***** unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/16/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per ******** serviced by NetCredit Loan Services, this loan account was opened October 25, 2022, became delinquent January 22, 2024, and charged off April 23, 2024, due to non-payment. Plaza Services, LLC has previously provided the electronic loan documents that were completed. 
  
  If you are advising our office that this account is of fraudulent nature, Plaza Services LLC request that you complete the attached affidavit, as well as obtain a police report or provide an FTC complaint number. The report and complaint number can be created electronically at ******************************************* and printed. The same requested information is similar requested information you would need to provide if completing a fraud notice on the *** website. 
  
  You can mail this completed material or return this to us electronically at ************************************ The account has been updated per your dispute. Plaza Services, LLC will not be able to close the account completely until materials are received. 
  
  Please let us know if anything else is needed at this time. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23267088
  
  I am rejecting this response because:
  I have enclosed the documents that was inquired to ensure documentation are received.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/21/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Thank you for providing the fraud materials associated with account *************** for original creditor ******** serviced by NetCredit Loan Services. We have closed this account. All collection efforts have ceased. Plaza Services, LLC will submit a deletion associated with any credit reporting.  
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.

  Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with NC/******. I do not have a contract with Plaza Services, LLC. They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 04/25/2025

  I did not use a third party.

  

  Business Response

  Date: 05/09/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

   

  Per ******** serviced by NetCredit Loan Services, this loan account was opened August 10, 2023, became delinquent December 7, 2023, and charged off February 26, 2024, due to non-payment. Please see the attached loan materials. 

   

  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.

   

  Please let us know if anything else is needed at this time.

   

   

   

   

  Thanks,