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Business Profile

Collections Agencies

Plaza Services, LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 273 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with plaza services nor did they provide me with one when asked. The statement below is from Cashnet USA admitting they sold the debt to plaza services. I am requesting that this is removed from by credit report. The account became delinquent, and was eventually sold to a third-party debt buyer, Plaza Services on October 1, 2021. The outstanding balance was $1,415.56. Inquiries regarding this debt should be directed to Plaza Services

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Plaza Services, LLC purchased this account, as the delinquent balance remains unresolved. Plaza Services, LLC is providing a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Please see the attached contract. This contract details the terms of the loan.  

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company will mismanage your account and then report derogatory remarks to the credit bureau when they are the negligent party. they allow your private info (including social security number) to be asked by representatives in *************** that act like they are answering from *******, ***. they do not follow the correct procedures before reporting to credit bureau. they do not document accounts when you speak to their representatives and they do not do their due diligence. the compliance officer ***** is not available to take calls just because her name is listed on the website. they will refuse to get you a supervisor and the list goes on. i have worked in collections before, all of the above is a travesty.

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

    We apologize for any inconvenience in communicating with our office regarding this matter. Plaza Services, LLC has researched the issue of the payment in question and has resolved to update your account correctly. ******************** submitted a deletion based on any credit reporting. The confirmation for this deletion is 4318472.


    Please let us know if there is anything else needed at this time. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Plaza Services. I do not have a contract with Plaza Services collection agency. They did not provide me with a copy of the original contract.

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Per your request, Plaza Services, LLC is providing a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Please see the attached contract. This contract details the terms of the loan.  

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with cashnetusa, i do not have a contract with Plaza Services, LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Per your request, Plaza Services, LLC is providing a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Please see the attached contract. This contract details the terms of the loan.  

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

    Customer Answer

    Date: 12/27/2023

     
    Complaint: 21022098

    I am rejecting this response because: upon review of the contract provided by plaza services llc I am not liable for the debt associated with 

    this account. The contract signed was from the original creditor CASHNETUSA not Plaza services llc. I would like this account deleted from my credit

    report immediately.

    Sincerely,

    ******** Fort

    Business Response

    Date: 01/02/2024

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Per your request, Plaza Services, LLC provided a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Per CashNetUSA, this account was opened December 14, 2019, became delinquent January 13, 2020, and was charged off with the original creditor due to remaining delinquent on June 6, 2020. Per the established contract created and agreed upon by you, the contract details outcomes listed in the sections for default, closure of account and rights to assignment to additional creditor. The account remains delinquent at this time. 

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Plaza Services, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Per your request, Plaza Services, LLC is providing a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Please see the attached contract. This contract details the terms of the loan.  

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt ***********. I dont not have a contract with Plaza Services they did not provide the original contract as requested

    Business Response

    Date: 12/26/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you. 

    Per your request, Plaza Services, LLC is providing a copy of your loan documents that were electronically signed by you, establishing the account along with transaction history. Please see the attached contract. This contract details the terms of the loan.  

    Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative. Please let us know if anything else is needed at this time. 

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract or transactions with this company which started reporting to my credit report with no notice. I have severe medical issues and this stress is not helping matters. Please cease desist and remove this from my reports. Regards

    Business Response

    Date: 12/18/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 

    Per Quick Credit, this account was opened December 24, 2022, became delinquent May 3, 2023, and charged off July 8, 2023. Correspondence relating to this account was sent to you in July 2023. 


    Per your request to cease all communication and efforts relating to this account, ********************** has closed the account as cease and submitted a deletion associated with any credit reporting. Please let us know if there is anything else needed at this time.

    You may contact our office at ************** for any additional assistance. You may also email us at ***********************************. 

    Customer Answer

    Date: 12/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Plaza Services. I do not have any contract with Plaza Services and never received one after a request for one.

    Business Response

    Date: 12/18/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 

    Per CashNet USA, this account was opened July 12, 2019, became delinquent October 1, 2019, and charged off November 29, 2019. Please let us know if there is anything else needed at this time.

    You may contact our office at ************** for any additional assistance. You may also email us at ***********************************. 

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 20984934

    I am rejecting this response because:

    This alleged account is not mine and proper verification of this account has not been provided. I have filed a complaint with FTC and CFPB regarding this account. The reporting of this invalid account is preventing me from purchasing a home for my family. Please remove this account from my credit report as soon as possible. 


    Sincerely,

    ***********************

    Business Response

    Date: 01/04/2024

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 

    Per our records, Plaza Services, LLC has updated the account per your dispute and has previously mailed validation materials and an affidavit of fraud for you to complete and return to our office; in efforts to complete the investigation. To date, we have not received any materials returned to us.

    Plaza Services, LLC is more than happy to cease efforts per your request. This account has been closed and all communication efforts have ceased.


    Please let us know if there is anything else needed at this time. You may contact our office at ************** for any additional assistance. You may also email us at ***********************************. 

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Cashnet USA. I do not have a contract with Plaza Services, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/08/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you. 

    Per CashnetUSA, this account was opened September 19, 2019, became delinquent October 4, 2019, and charged off December 2, 2019. 


    Please let us know if there is anything else needed at this time. You may contact our office at ************** for any additional assistance. You may also email us at ***********************************. 

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Integra . I do not have a contract with Plaza Services, LLC. I emailed Asset Recovery informing them that I am not liable for this debt and stated that I am disputing it. The response I got via email from *********************** at Asset Recovery was oh ok, ******** very unprofessional and did not provide me with the original contract or any documentation for that matter regarding this debt. This is a deceptive and unfair debt. This collection needs to be deleted from my credit report immediately.

    Business Response

    Date: 12/05/2023

    Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

    We do apologize for any miscommunication when speaking with our servicing agency. Our office has initiated, an investigation based on the information you have provided. Per original creditor **************, this account was opened October 10, 2022, became delinquent June 16, 2023, and charged off September 15, 2023. Plaza Services, LLC purchased this account in November 2023.  

    Please let us know if there is anything else needed at this time. You may contact our office at **************. You may also email us at ***********************************

Plaza Services, LLC is BBB Accredited.

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