Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,830 total complaints in the last 3 years.
- 2,540 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had went to home depot and helped a friend rent a moving truck, I paid ****** for the deposit. He was responsible for the rest after he got done using the truck. I'm not responsible for what happened after the truck was turned in. My name wasn't on the rental agreement, I didn't sign anything except my payment for that time and day. I don't have a license or insurance card that you u have to have to even rent a truck from home depot it's one of there requirements. Also one of there laws are they can't charge anyone's card without them being aware if it. My card was charged $670.44 without my authorization. I had no responsible to this except helping a friend out so why was I charged for something that my name wasn't on the contract.. This is an unfair act and I want a refund. I've called home depot and they can't find a claim for me anywhere in their system, so was my money stolen from me? That is a possible ability. Plz help me get my money back thanks. ***********************************
Business Response
Date: 01/24/2023
January 24, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ***************************************************************************************************
RE: ***********************************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated January 16, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The customer is the second signature on the rental agreement as provided in the attachment. The transaction was executed in the store and the complainant was present to sign. The vehicle wasnt returned within the time of rental and found by the recovery team for towing back to the store at the local level.
With that being said, The Home Depot considers the issue being resolved and this matter is closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone:***********************
Fax:************
SF:31279515Initial Complaint
Date:01/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased the Home Depot Protection Plan for our GE Profile Built-In Microwave/Convection Oven when we purchased the appliance at the Home Depot store. We filed a claim on October 5th 2022 with Home Depot because the microwaves front display seized working. Home Depot uses Asurion as the insurance company to provide extended warranty policies which the terms and conditions are through - somehow home depot moved the repair service to GE themselves. We felt this should be a good thing and GE repair man come out and order about 7 different parts to the house. 2 months later on December 20th the repair man finally came out. Spent 2 hours and stated that he needed another part a wiring harness and left. Now I have received an email from GE appliances stating that they cant find the part and I need to pay $554.99 to purchase a new Built-In Microwave. That is the prorated price. The terms and conditions through Asurion state What is Covered: This Plan covers the replacement of your product in the event the product experiences a breakdown, which is not concurrently covered under any insurance policy or any other service contract. We may replace your product with a replacement product, or we may, at our discretion, issue you a Home Depot gift card or check for the purchase price paid for the product, including taxes, as indicated on your sales receipt. Which is why I am filing a complaint. Service request (SR#): ********** and GE ticket number ********Business Response
Date: 01/23/2023
Home Depot ******, Inc.
Customer Care
2455 Paces Ferry Road
*******, ******* 30339
More saving. More doing.SM
January 23rd, 2023
Attn:***********************, Trade Practice Specialist
Better Business Bureau Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******,** 30303
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding GE Microwave ordered from The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot Online Support Team will be assisting **************** with his online order H2575-187119. A Buyout has been submitted to have customer fully refunded for defective unit.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***************************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
SF Case#: 31276220Customer Answer
Date: 01/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned some internet ordered items to the store. I received a store credit to reorder. Unfortunately I can not use the store credit online. I asked when I returned if I can use on anything and I was advised yes. I should have returned to the original form of payment, but that was never communicated with me. I would like to order an online chandelier with the money I clearly spent with the store.Business Response
Date: 01/15/2023
January 15, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************************
RE: ************************* / BBB Complaint#: 18815210
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Provided the customer with a courtesy match for her store credit via e-gift card. The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wanted to purchase refrigerator locally. It was a smaller type of refrigerator. ******** said could not deliver this size. Forced me to buy bigger size next size up and spend $350 more dollars. I found out later I should not have spent $350 more dollars that the size I originally picked was available for delivery!? Now I am sitting here with a refrigerator bigger than I wanted because I couldn't get the one I wanted delivered? This was a scam in order to make me buy a more expensive refrigerator. I want my $350 return to me. I want the extra money I had to spend that I shouldn't have had to spend just to get a refrigerator delivered, returned. The store says I cannot have the refrigerator that I bought return because there is something wrong with it they will not take it back and switch it for the one that I wanted.Business Response
Date: 01/16/2023
January 16, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************************
RE: *******************/ BBB Complaint#: 18815195
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Home Online Resolution team has assisted with providing a refund for the differences in unit prices.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* refrigerator in 2015 with an extra 5 year warranty. The ice maker has stopped working multiple times and has been serviced 3 times (2018, 2019, 2020) during the warranty. Now the refrigerator is all frozen up inside and no ice again. This is a known manufacturer defect. This refrigerator is a lemon and according to the federal lemon law (************************* Warranty Act ) it needs to be refunded. I called on 1/14/23 and they offered no solution to the ongoing problem. Next step is to file with the ** and small claims.Business Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *************************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their order concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ****************** regarding her appliance. The Home Depot has confirmed and set a date with ******* for our customer to either repair or possible replacement. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went into the ************ store and was told that they have 23 fans on site but cant sell it because there is a recall on it. Used customer ********************** text and they said there was no recall. Then called customer ********************** and that person said there is a recall. Called one more time to customer ********************** and they said there was no recall. Called the store again and said there was still a recall. The service was terrible and no one was helpful. Need to know if there is a recall as I have this as a nursery fan. Thank youBusiness Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *********************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their product concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding her concern. The Home Depot has confirmed the product in question does not have a recall on it for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/19/2022 two fraudulent debt card purchases was made online on my chase debt card , The Amounts are $ ****** and $226.08 . I have never used my debt card at Home Depot nor ever went into a Home Depot store.10/28/2022 Home depot put though the same charges after my bank Chase had notified them of bank fraud . On 12/02/2022 Home Depot again put though the same charges after ***** bank notified of fraud and I myself called Home Depot to put a fraud alert on these two charges. On 12/08/2022 Again Home Depot put through the same charges and then i was told by Home Depot they can not tell me why this is being done and would send to a hire up to get this cleared, That it looks like a online fraud and no shipping address can be found. On 12/21/2022 AGAIN Home depot put through both fraud charges. AGAIN ********** called and myself and told there is nothing more they can do and gave me the legal department information. I have been neglected , mis used, my account has been manipulated and funds stolen, And for 5 months i have been lied to, This will be the last attempt to receive a full refund of the two fraud charges or a will then be filing a lawsuit with damages three times the total of fraud charges.Business Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ************************* / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their order concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his concern. The Home Depot has confirmed the orders in question are not fraudulent for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir/Madam,Re: ***** no H6226-160027 I am writing this email to express my disappointment and dissatisfaction and get a resolution and comepnsation This was ordered through Home Depot This order was placed on 5/7/22.The total amount I paid to Home Depot in Derby, ** The fiber glass was delivered in the end of June in good condition. However the first three products were not delivered on the estimated arrival date on 7/23/22. When I contacted ******* in July they I will receive my products by the endow July. However in the beginning of August they just sent me the Jeldwen V **** 3 Double Hung. The quality of that product was substandard and the mesh was broken. Since we did not get all the products, we could not complete the project. Again I called the Jeldwen and they indicated that the rest of the products will be delivered within a week. However in late August, they delivered only the Jeldwen V **** Tilt 2 Double Hung X2 and the four pane door was not delivered as promised. To my dissatisfaction and dissappointment the windows would not close. Then I again called the Jeldwen to make a complaint and they said the door will be delivered soon. It took 3 more weeks and the door was delivered in mid September 2022.The door key was missing too.The contractor I had hired has left for another Job and I lost my deposit of **** USD because of Jeldwen. I lost the electrician deposit of 500 USD.Still no resolution I have attached the reciept I kindly request Home Depot and ******* to assume responsibility for the frustrations and tensions caused by their damaged products and the loss occurred to me and compensate for me. I also request them to repair this ASAP.Business Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ***************************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their door order concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ******************** regarding his door. The Home Depot has partnered with ******** for our customer and have agreed to replace the balance along with the door handle with a key lock. The Home Depot considers this matter in progress.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Customer Answer
Date: 01/25/2023
Home depot's response has been similar in the past but this issue has not been resolved for the past several months despite Home Depot's assurance. They have not commented about monetary compensation for the defective material and the time and money I have wasted in this long wait for nearly 10 months. ******* has scheduled a service appt on Feb 3rd.
Thanks
Business Response
Date: 02/06/2023
February 06, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ***************************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their door order concerns.
As previously stated, The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ******************** regarding his door. The Home Depot has partnered with ******** for our customer and have agreed to replace the balance along with the door handle with a key lock. Compensation is not discussed on until the resolution has been completed. The Home Depot considers this matter in progress.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Initial Complaint
Date:01/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have made multiple attempts to complete an appliance package delivery promised on January 10, 2023 from a purchase made 11/30/22 to no avail. Order Number: H3831-210430. The subcontractor for Home Depot deliveries has asserted our drive is impassible the first time we expected a delivery on January 10, despite the fact that many utility and service trucks the size of concrete trucks and propane tank trucks routinely enter our property and use the drive. We were told a smaller truck would deliver the order today, January 14. The delivery crew came to the termination point about 25 feet from our door and used our long hill drive with no trouble. The two workers entered our home to receive instruction as to the placement of the appliances, and appeared to prepare to begin to unload the order. They requested we apply ice melt to our sidewalks which were clear, non slick with a light powedering of snow. We somewhat reluctantly agreed to apply ice melt, despite the fact no slick areas were present. They drove away without a word of warning or attempt to arrange another method for us to receive our order. After calling the 800 number and being told the only resolution would be to deliver the order to the base of our 300 foot hill drive (which the smaller truck had no trouble traversing) next to a busy road, we reached out to our local ************, ****** **** store and spoke to "***" who identified himself as the manager,. We were reassured the problem would be escalated and we would hear back today, January 14. When we received no response after sending an email at ***'s request along with pictures of the sidewalks and driveway, we called the store and were told *** was not there. "*******" who identified herself as manager said we would have to wait until January 16 for any resolution 11/30/22 we purchased an appliance package with the promise of a delivery on January 10, 2023.Business Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ******************* / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their appliance order concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************ regarding her order. The Home Depot has confirmed white glove service has been completed for our customer as appliances have been delivered from store. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Customer Answer
Date: 01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased home appliances from HomeDepot on 11/21/2021. I purchased a 3 year extended warrant for each appliance. I made contact with them on 1/2/2023 to file a claim for repair on the dish washer. I reached out to them again today and was told my extended warranty was cancelled 03/2022 and it is nothing they can do. I paid for an extended warranty, I did not cancel any of my warranties. I did not receive any emails indicating a request for cancellation. Although, I purchased 3 appliances, I am being told the warranty was only cancelled on the dishwasher. If the warranty was cancelled, where is my money? Do you cancel the warranty and keep my money? I want the 3 year warranty to be honored by HomeDepot, I want what I paid for. This is how they stay rich, stealing from the poor. Order #WD86511060, Internet #*********Business Response
Date: 01/25/2023
January 25, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *********************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their appliance concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted **************** regarding her appliance. The Home Depot has confirmed has been repaired for our customer as of 01/20/2023. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.