Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,945 total complaints in the last 3 years.
- 3,434 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 21st, I ordered a Refrigerator that was supposed to be delivered on the 27th. It was delayed and arrived on Jan 2. We installed the refrigerator and waited 48 hours for it to cool. On Jan. 4 it was obvious that it was not cooling and I called to put in a repair ticket with Home Depot. They put in the ticket, and the work order was scheduled for Jan. 12. Well, the 12th came around and no one showed up. So I called Home Depot and they referred me to *** After 5 hours on the phone with *** they said they thought I would get a call from the warehouse around the 19th. That is already 2 weeks without a working refrigerator. I called Home Depot and spoke with a resolutions manager, ***************************. She said she would get the issue resolved within an hour or so. That was over 24 hours ago. This cannot be legal. I have a small child at home that I need to buy healthy food for and cannot with the state of my refrigerator. Not to mention my $400 worth of groceries that went bad due to the refrigerator not working properly. Overall, not only do they owe me for the $2000 refrigerator but they should owe me for my lost groceries AND emotional damages as I have spent many hours, and tears trying to get this resolved.
Business Response
Date: 01/27/2023
January 27, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: *************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the online resolutions team contacted the customer to further assist. The customer was offered a mini fridge until the replacement refrigerator arrives. The replacement eta is set for February 1, 2023.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: 31303440Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On approximately 02/25/20 we ordered a ******* appliance package from Home Depot. At the same time we purchased the extended 5yr warranty. The salesman stated that if we bought do you warranty and that after 3 attempts to fix the problem the warranty item would be replaced. After multiple attempts ( way over the 3 times required) to fix the icemaker in the refrigerator it still has not been fixed properly. We have had no ice for several months and all Home Depot wants to do is give us a portable icemaker. We have contacted Home Depot multiple times and talked to managers and they just refuse to call us back or help us with the problem..Business Response
Date: 01/27/2023
January 27, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: *************** /BBB Case # ********
Dear ***************************,
We acknowledge the receipt of BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, The Home Depot Online Executive Escalation has attempted to contact the customer via phone and email but was unsuccessful. As of today, we have not been able to reach the customer and therefore, we have not been able to properly address their concerns.
If any additional assistance is needed, please advise the customer to contact the online agent who reached out to them with that being said, we are in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*********************************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 01/28/2023
Complaint: 18825421
I am rejecting this response I could not contact the Home Depot there was no return number or extension left in the messages.
Sincerely,
***************Business Response
Date: 02/07/2023
February 7, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: ***************/BBB Case # ********
Dear ***************************,
We acknowledge the receipt of BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, The Home Depot Online Executive Escalation and Asurion has attempted to contact the customer multiple times via phone and email but was unsuccessful. As of today, we have not been able to reach the customer and therefore, we have not been able to properly address their concerns.
If any additional assistance is needed, please advise the customer to contact the online agent who reached out to them at *************************. With that being said, we are in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*********************************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to service on Washer purchased 07/05/2020; at my local Home Depot, ** ***** under an extended warranty renewed 07/05/21 for coverage thru 07/05/23. The warranty in with Amana. The problem is Home Depot directs me to Whirlpool service; Whirlpool directs me to AllState Claims. AllState directs me to Asurion warranty. Asurion tells me Home Depot switch providers and purchases made before 02/21 is being handled by AllState. I've been sent on this cycle of calls ************* # on my claim); ************ given to me from Home Depot appliance **** for Asurion; they gave Allstate ************...contact Home depot again spoke at length with CS. Was given another # ************ Amana who through automation directed me back to # on my claim.I just need to have my washer service by the warranty I purchased 07/05/2021.Business Response
Date: 01/27/2023
January 27, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: *********************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the online resolutions team contacted Whirlpool to further assist the customer since they are still under warranty. The customer was advised to contact Whirlpool directly to complete service on the appliance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered windows February 5, 2021 from Home Depot, thhe project is still not complete. We are/were aware this was the beginning of the time where COVID began to cause problems with the supply chain. Home Depot never claimed supply chain problems were an issue. We have communicated with them via telephone calls, texts and emails. They brought the wrong windows the first time they arrived to install. The second time they made an appointment and arrived without windows - thinking that we had the windows. The third time they arranged to deliver they never showed up. Another time they arrived with one incorrect window and we waited for reorder and delivery again. Each scheduled delivery required that we be available. Upon delivery and installation of the last window, we all noticed the screens did not fit. Screens were reordered yet we still do not have screens. They did come to the house once with the wrong screens again. On the same window, the facing installed does not totally cover what we would call the window facing and not suitable for applying either paint or stain to achieve an acceptable appearance. We spoke with management each time, and the promised to fix it and at one point were were told we would be compensated because of the problems we encountered. At the time of the order, we were told they would clean up after themselves and clean the windows. The windows were not cleaned and we had to hire someone to do that. We still do not have the screens for the last window. We have made multiple phone calls to them. They have yet to make a phone call to us except to return (sometimes) our calls. They have yet to complete the job. And we certainly haven't been compensated. Although we are not sure what 'compensated' meant we assumed some amount of money would be removed from our bill. We would like for them to finish the job and we do believe we are entitled to an adjustment to our bill as well as reimbursement for the window cleaning.Business Response
Date: 02/17/2023
February 17th, 2023
Attn: ***********************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB (Better Business Bureau) Complaint#:
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his window install.
The Home Depot Online team is carefully reviewed and investigated this matter and offers the following in response to your concerns. We reordered a new window and are waiting for its arrival.
With that being said, we do not consider this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Customer Answer
Date: 02/17/2023
We appreciate your assistance. Home Depot has told the new window has been delayed. Of course we can't help but be concerned this is another extended delay. We are not yet willing to close this complaint.Business Response
Date: 03/22/2023
March 22, 2023
Attn: *********************************************** Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB (Better Business Bureau) Complaint#: 18824692
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his window install.
The Home Depot Online team is carefully reviewed and investigated this matter and offers the following in response to your concerns. We are still investigating this matter and will provide resolution once available
With that being said, we do not consider this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Customer Answer
Date: 03/23/2023
Home depot arranged to install the new replacement window march 20. Once again, the window was the wrong size. This seems to be where we started over 2 years ago with the first window delivered being the wrongs size. It was my thought that home depot was paying very close attention this order given the circumstances. Apparently that is not the case. It is very disappointing. The installer (not a Home Depot employee) said they would reorder. It is our understanding Home Depot is going to reach out to the manufacturer.Business Response
Date: 04/21/2023
April 21, 2023
Attn:***********************
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB (Better Business Bureau) Complaint#: 18824692
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his window install.
The Home Depot Online team is carefully reviewed and investigated this matter and offers the following in response to your concerns. We are still investigating this matter and will provide resolution once available
With that being said, we do not consider this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early November I ordered and paid for a 40" 2-Drawer Steel Work Cart Model# **-22-8590 on line as a Christmas present for my son (***). It came into the Home Depot store ******************************. It was delivered to the late in December. *** was away for the Holiday and the store said they would hold for pickup. He went to the store 1/11/23 and was told it had been shipped back the day before. 1/11/23 I called the store and talked to **** who said they had one in stock, would honor the discounted price, I prepaid with my **** and to be picked up on 1/12/23. When *** went to pick up on 1/12/23 **** said they sold it and the item was not available in any stores. I was totally astonished that Home Depot would sale a prepaid item MY paid property essentially. I worked for the **** ***************** training cast members in Customer ********************** and this kind of action may be probable cause for dismissal.Up until now, we thought Home Depot was a reputable company and a fair place to shop. A sad day for us and the Christmas present that was to be given to ***.Business Response
Date: 01/24/2023
January 24, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: *************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer has been contacted by the store team and has been provided with a $100 gift card.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. Home Depot states in the fine print that interest rates range from *****% to *****%. My current interest rate was in the 26% range.2. Being a long time customer with good ********************** and excellent payment history, I called to have my interest rate lowered.3. I was told to open a new Home Depot account, in other words to get another card as they "can't change the existing credit rating". The advisor told me that since I had a very good credit rating that a lower interest rate would be reflected on the new card and I could cancel the old one.4. I ordered the new card and the interest rate was the same as the old one. I canceled the new card since there was no longer any point to having two cards.5. I was notified that my credit rating had changed via my Experian account. Home Depot had done a hard credit check without my knowledge or permission, which dropped my credit rating a couple of points.6. Because of this misinformation, I am back where I started and suffered a loss of credit.Business Response
Date: 01/24/2023
January 24, 2023
Sent Via *********************************************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case # ********
Dear **************:
We acknowledge the receipt of the BBB ******************************* behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have forwarded the customers concern to Citibank (South Dakota), NA as they are the financial organization that manages all Home Depot credit accounts. At the conclusion of the review and investigation by ********, ******************* will receive a response directly from them within 10 business days.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*************************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: ********Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sorry, that the file didn't get through the first time. It was too big. I reduced file size and hope it will make it your way now.Customer Answer
Date: 01/17/2023
On June 5, 2022, I bought a garden shed from HomeDepot and chose the installation service advertised on their website, which turned out to be QuickContractors. There were a lot of problems around the installation as specified in the attached document. In the end, ***************** removed the shed from our property without our consent. In November, they then offered a full refund of the costs for the shed as well as for the installation which together amounted to a total of $3435.52. Unfortunately, the payment was never made. We have contacted QuickContractors and also HomeDepot several times about this, but have not received any responses since Dec 1, 2022. We would like your support in getting our money back.The attached document "summary_v2.pdf" provides the text of all relevant emails and a more detailed description of the history of the case.Business Response
Date: 01/18/2023
January 18, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Complaint #********
Dear. **************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their credit account with our company.The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot ******** Escalation Team has reached out to the customer and has addressed all his concerns from the complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 31299619Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
THANKS SO MUCH!
Sincerely,
*******************Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 20th 2022 I purchased an ** refrigerator with installation and delivery from Home Depot. I paid the amount ********. On January third I called to add them to take away my old appliance for an additional $40. The fridge delivery date was set for Saturday Jan 7th, that got rescheduled to January 12th. On January 12th I took off work to be home for the delivery. When they arrived they said the fridge had some damage and that they would not install it because my kitchen had copper plumbing and no water shutoff valve at the fridge. I told them I would have to just cancel the whole thing and they should take the fridge back with them. They said I had to wait 48 hours to call and cancel. On Sunday Jan 14th I called the number on my receipt and they told me that the computer had that the fridge had been delivered so I would have to call back on Monday when the delivery team was there so they could straighten it out. Monday I call and am told that they have fixed the error in the computer and I can get my refund if I go to the Home depot store with my card. I went to store and they can't refund me due to computer error. Jan 16th I spent over an hour at the store where the person made phone calls trying to resolve and get my refund but then she is told **** days for the IT help desk to resolve the computer issue and I will have to return to the store at that time and try again for my refund. On January 16th at 8:15 pm I get a call from home depot plumbers with a work order for my new refrigerator? (that I don't have) Home depot owes me a total of $2,418.22 for this Refrigerator that was never delivered or installed. ORDER # H****-191911 Receipt # **** ***** *****Business Response
Date: 01/20/2023
January 20,2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & *********************************************************************************************************************************************************************** 30303
RE: *************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, it has been reported that customer informed our ************** that she was able to go in the store and receive her refund.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/14/22 - Placed online order #WB33318323 Order was for drywall compound/ drywall tape/ and 190- 4 x 12 x 1/2 drywall boards. Paid $382.50 for threshold delivery gave special directions as to where to place drywall in garage, and a portion of it in the house. 2 full business days passed. I got at least 4 emails that they had received my order. An email with a confirmation # and , could track my order. Email confirming that my order was scheduled for delivery between 8 a.m. and 5 p.m. Even confirmed that I had paid for threshold delivery. Nobody had a problem. Until 5:45 a.m., when they called to say threshold delivery wasnt going to be possible. I didnt get that call. I was asleep. I got another call at 7:45 from the driver, letti g me know she was 9 MINUTES AWAY. Not only did she not put it at least in the garage, but sat it at the edge of the garage and out in the driveway.. in the open. We had several days of rain between then and when it could be moved. My girlfriend and her 82 year old Mother had to cover it. I will include photos. I emailed the manager of the store in ******* , where the order was placed. Was told she would have to investigate and get back there is plenty to investigate, however, no investigation is needed to return money for a service they refused to provide. That was exactly a month ago today. No reply, wven after 2 more emails from me they can take their apology and shove it where ever it makes them feel better. But they have no right to hold money that doesnt belong to them. ********************* took the job, she needs to get up and start doing it. Thank youBusiness Response
Date: 01/23/2023
January 23, 2023
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************************/ BBB Compliant #********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation Team received an email from Mr. ********************************* regarding order #WB33318323 on January 23rd.At this time, ************** advised the refund has been credited back to his account.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @ *************************).
With that being said, we have addressed the customers concerns and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: 31291901Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have emailed several times trying get a question answered. The Home Depot HR Department flat out refuses to answer my question but instead just closes the cases and doesn't answer my question. This is a **** poor way to conduct business.Business Response
Date: 01/20/2023
January 20, 2023
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *******************************************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated January 17, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The customer was contacted via phone and email. After 2 attempts at communication, the customer replied of his resolution stemming from another avenue within the company.
With that being said, The Home Depot considers the customers concerns met, and this matter is closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone: ***********************
Fax: ************
**: ********
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