Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,883 total complaints in the last 3 years.
- 3,462 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I purchased refrigerator. Refrigerator came with all kinds of tape and glue and rap. We are older people had to call neighbor to unwrap. Had no idea refrigerator came like this period way too much for elder people to do. Phoned store store promise $50 refund for us having to give our neighbor $20 to help unwrap. 2 months later my credit card is still not credited the $50. We are disabled people. ****** says we must come in period I don't see why They just can't credit my credit card they have the number this is ridiculous we shouldn't have to make a 20 mile trip half an hour and a 1/2 an hour back and probably an hour in the store. I want my card credited the $50 that was promised to me
Business Response
Date: 02/17/2023
February 17, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case #: 19393239
Dear **************:
We acknowledge the receipt of the BBB Case #: 19393239
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team partnered with ***************** who offered the customer a $50.00 refund. The customer was advised to return to the store with proper identification to retrieve the refund to which they refused. Additionally, the Online team offered a $20.00 gift card for this experience; the customer refused this offer also.
Under the circumstances, The Home Depot has performed due diligence in this matter and considers this case closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @*************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalation Support
The Home Depot -Customer Care
P: **********************
F: ************
Reference No. ********Customer Answer
Date: 02/22/2023
Complaint: 19393239
I am rejecting this response because: ***** Is not telling the truth she offered me $5 in gas money to get all the way to home depot in back as a disabled person to pick up the $50 And I rejected that period now she's offering me $20. If she wants to offer me $20 plus the $50 That's waiting for me that I still can't manage to get out with my Cerebral palsy, I will pick up the 50 and the $20 which makes it $70 refund when I get to home depot and *******************. Is this correct?
Sincerely,
*******************Business Response
Date: 02/22/2023
February 22, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case #: 19393239
Dear **************:
We acknowledge the receipt of the BBB Case #: 19393239
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team partnered with ***************** who offered the customer a $50.00 refund as a customer ********************** gesture. The customer was advised to return to the store with proper identification to retrieve the refund to which they refused. Additionally, the Online team offered a $20.00 gift card for this experience; the customer refused this offer also. The customer purchased the items in the store with debit and gift cards, and our systems can only do a refund by swiping the debit or gift card used at the time of purchase.
Under the circumstances, The Home Depot has performed due diligence in this matter and considers this case closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @*************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalation Support
The Home Depot -Customer Care
P: **********************
F: ************
Reference No.31566134Initial Complaint
Date:02/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During Black Friday, I purchased items listed under order no.: WB31395313 which were shipped in two different packages by two separate couriers. The ***** delivery package was received as stated and to my correct address, but the *** delivery package WAS NEVER RECEIVED AT MY RESIDENCE! Since I never received the *** package, I called HomeDepot customer ********************** on **/4/** for assistance. I advised the representative of the situation and he told me since the package shows as delivered there wasn't anything he could do; I needed to file a dispute with the financial institution and reorder the items, which I did. The customer ********************** representative reordered the same items for me at the Black Friday prices, which created order no.: CP53870021, and this package was received.I filed the dispute as advised, but HomeDepot denied the dispute claiming product was delivered. I reiterated the situation via email but heard nothing for over a month, so again I called customer ********************** for assistance. I was on hold for an hour and was advised that a supervisor would call me to resolve the issue but nearly a week later I have not heard anything back from a supervisor. I have paid double for the same items but only got one of the packages. I have been incredibly patient as I am aware that this error occurs, but I am out $400+ when I only got $200 worth of products and Home Depot keeps giving me the run around. I called and advised didn't get the products, they told me order again and file a dispute. Did this for them to deny the dispute and still not give me my money or products, and each time I contact them for assistance, it is one thing or another that never leads to a resolution, and I am still without my money and my products!Also, with regards to order no.: WD50365394. I have been trying to get the refund of the protection plan as I never used it and again it is one thing or another as to why I cannot get my money back or even at least the value in a e-gift card.Business Response
Date: 02/16/2023
February 16,2023
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Case #********
Dear ***************************
We acknowledge the receipt of the BBB Case # ********
The Home Depot has carefully reviewed and investigated this matter.
***************** team has made contact with customer and resolved this matter with order.
With that being said, The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.
************
The Home Depot Executive Escalations
SF-31564568Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an exterior 4 panel gliding patio door for 12x8. Email messages state what I asked for and paperwork we went over says it was available as 12x8. The door that was actually ordered was 12x80. Salesperson was great trying to resolve my issue but his supervisor was incredibly rude. I was willing to get store credit to purchase the ************ which was actually $7,000 more. I was told the supervisor approved a 15% restocking fee but when i got there she was rude and denied approving it. She said that actually her managers told her she couldnt return it at all and that she would have to contact them. She never left my sight, never contacted anyone, then suddenly she could return it for a 25% restocking fee because she said it was all my fault i had to then re-buy the correct patio door and now have to wait months for it again. I feel lied to, and was treated like someone who is trying to take advantage. i have bought at homedepot for years and have spent $22,000 on windows and doors for this purchase alone and considering purchasing elsewhere.Business Response
Date: 02/20/2023
February 20, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******,** 30303
RE:*************************************/ BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #: ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot has contacted the customer and apologized for their experience. We have processed a refund back to the customer to resolve the issue for him.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case# ********Initial Complaint
Date:02/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had new wood flooring installed in my home.It was a glue down installation on existing concrete floors.Home Depot used the wrong glue and 500 sq ft. Of flooding did not stay attached to the existing floor.Home Depot admitted their mistake and said they would replace the entire floor with new wood, but I could not stay in my home due to the removal of the old flooring, and the installation of the new flooring. They said that they would bring in two crews to facilitate the removal and installation, but they would have to remove all the furniture in all the areas affected, and the dust created would prohibit us from staying there. They said they would pay for our lodging which turned into three nights.This project was completed in December and after sending in the recipe for the hotel stay and follow up emails I have not received any response.Home Depot job No. H1976-137040Business Response
Date: 03/10/2023
March 10, 2023
Attn: ***********************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************************************************** 30303
RE: ***********************/BBB (Better Business Bureau) Complaint#:19391600
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his flooring install.
The Home Depot Online team is carefully reviewed and investigated this matter and offers the following in response to your concerns. The customer received a $766.19 check for hotel accommodations.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Customer Answer
Date: 03/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1.November 3, 2022 Ordered Refrigerator, Microwave, Dishwasher 2.REFRIGERATOR-Upon delivery, the refrigerator was too big. Installer did not inform me that I could decline the refrigerator. Installer also installed dishwasher. And approved installation of microwave.3.A second refrigerator was delivered in the same building on that day, and the installer had Unit 612, come to my unit (531) to see how the refrigerator would look.4.Home Depot arranged for the 1st refrigerator to be removed, and stated that I would receive $2237.26 credit to my account .5.Another refrigerator was delivered, but it was damaged. I asked to have it replaced.6.December 30, 2022, a 3rd refrigerator was delivered, and it is scratched at the top of the door handles.7.I had to pay a $250.00 fine because the trucking company broke the gate delivering the refrigerator.8.GE came out on February 7, 2023, to replace the refrigerator doors but there were no replacement doors. They left. 9.MICROWAVE -The microwave was delivered to my home, but the installers said that they could NOT install the microwave because they are not allowed to make any modifications to ceramic tile. This statement is contradictory to the initial installer who said it was fine to install.10.DISHWASHER -The installer broke the stability bar and bent the dishwasher when it was installed. 11.January 26, 2023, GE said that they could not touch the dishwasher, because the stability bar was broken. 12.It is not fair that:?I have had the refrigerator replaced 3 times and it is still scratched. ?No refund YET for $2,237.26 for the first refrigerator. ?A dishwasher that has a bent corner, and broken stability bar, rendering the dishwasher useless. ?A gate that was broken by the delivery truck. ?Inaccurate information about a microwave installation ?A Store Manager (*****) and Currisia, who at this point seem to be aimless, and blaming anything and everything on anyone, but no resolution.Business Response
Date: 02/21/2023
February 21,2023
Attn: **************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: ************************* / BBB Case #********
Dear **************************
We acknowledge the receipt of the BBB Case # ********
Home Depot Services Department has contacted customer.
********************** has carefully reviewed and investigated this matter. We have been informed by our business partners that customer has been contacted by appliances department.
We spoke with the customer, we advised we can replace her appliances with a no cost order,but the stability bar needs to be replaced. We will both look for a handy man that can fix that.
With that being said, The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.
************
The Home Depot Executive Escalations
**-31563686Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a GE double wall oven ($2900.00) from Home Depot last year. (Order #H1802-238238) It came with damage on the lower oven door. I was reassured by Home Depot that GE would supply a new door at no charge as it was noted by Home Depot that it was damaged before I got it. Home Depot needed to call in a service order from GE, which they did. (Order conf# *********) Apparently GE has NO service technicians in my area. After many calls to many people I am having NO luck getting a new oven door. After my two most recent calls to Home Depot, both managers I talked to, ***** and *****, neither one gave me the promised call back with a resolution. Thank you for your help!Business Response
Date: 02/22/2023
February 22, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Case #: 19388582
Dear **************:
We acknowledge the receipt of the BBB Case #: 19388582
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Online Executive Escalations team offered the customer a replacement upon the vendor's refusal to replace their appliance door. The customer advised they would be out of town and requested that the team follows back up with them in March.
With that being said, The Home Depot considers this matter closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @ *************************).Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalation Support
The Home Depot -Customer Care
P: ********************** | F: ************
Reference No. ********Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a vanity from Home Depot online on 01/25/23 in the amount of $1,398.14 with an expected delivery date of 02/01/23. Order# WE13843358. Tracking# ************. Since the original delivery date has come and gone, I have received around eight other expected delivery dates, with the most recent being 02/18/23. I have emailed, called, messaged the carrier (JW Logistics) for two weeks to no response. I have called and spoken to Home Depot upwards of eight times and they have not been able to contact the carrier either. Home Depot seems to pass the blame to the carrier which I understand. But what I do NOT understand is how Home Depot uses a carrier that they cannot contact nor can their customers. And that cannot deliver their product in a timely manner. I have a hard time believing that they cannot get in contact with a company that they pay to provide a service for their customers. I have had two cases opened on this issue. Case# ********. Case #********. For both cases, I was told I would be contacted within 24 hours and I was never contacted for either. I have been told that my issue has been escalated and placed as high priority but I haven't seen any action to reflect this. I feel like I am told this to pacify me in the moment. I have wasted far too much of my personal time, having to re-explain my issue every time I call to then be placed on hold for them to review my previous calls to then be told they can only tell me that the carrier isn't able to be contacted. How is this acceptable customer **********************? I have no use of my main bathroom until this vanity is delivered. It is beyond frustrating and I feel helpless as a customer as Home ********************** does not seem to care.Business Response
Date: 02/20/2023
February 20, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******, ** 30303
RE: ***************************/ BBB Complaint #********
Dear, Ms. **********;
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team contacted the customer to address her concerns with her order for a vanity.The customer has successfully received the vanity. No further action is needed,and this complaint is considered closed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 31561719Initial Complaint
Date:02/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number WB37680444 ********************* Silver Brass Nautical Heirloom Decor is not brand new but rather a used piece of junkBusiness Response
Date: 02/14/2023
February 14, 2023
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding the dcor item ordered from The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot Online Support Team has refunded this order and provided the customer with a gift card for the inconvenience.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
SF Case#: 31560001Customer Answer
Date: 02/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from Home Depot. They used LaserShip to send it next day. It arrived to some other location than my home. Home Depot acknowledged that it was sent to an address other than mine but won't do anything about it. They said to contact LaserShip. Upon doing so, LaserShip said I'll have to wait two business days because it might be in transit (despite showing picture evidence of an incorrect delivery) and then contact Home Depot. I'm now stuck between two dishonest companies who point fingers at one another. I have no money ($350) nor product.Please see the below for the tracking:************************************************************************************************ Please reference my address to confirm this is NOT the correct location in reference to the picture they provided. I have no clue where it is. It is not on my cul-de-sac either.Order: WE14551185Business Response
Date: 02/16/2023
February 16, 2023
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding an online order placed with The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot Online Support Team has provided a refund for the three items that were delivered incorrectly.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
SF Case#: 31559999Initial Complaint
Date:02/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an device online Jan 26th, device was delivered feb 2. Device is defective and homedepot will not provide refund and warranty is already expired per ********Business Response
Date: 02/21/2023
February 21, 2023
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding an online order placed with The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot Online Support Team has spoken with the customer and confirmed that the manufacturer will be returning and refunding the product.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
** Case#: 31560000
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