Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,863 total complaints in the last 3 years.
- 3,465 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered online from Home Depot *********** retailer. A $648 Maytag washing machine. It is dead in 5 uses, in a little more than a month. Home Depot is collaborating with major retail manufacturers like Whirlpool/Maytag to sell products costing hundreds of dollars that are designed to fail and be unusable just outside of their 48 hour return policy window. They will expect me to go through the repair process, and end up with a machine that might break again just outside the next warranty window. I would like a refund on this machine. Home Depot took the machine I wanted off sale a week or two before I could purchase it, and left this Maytag washing machine as the only affordable option. They are selling defective product that should have been recalled, dying with minimal routine use.. They are practically delivering to me a $648 appliance that is dead on arrival after their 2 day return policy expires. If it isn't criminal, it should be a class action lawsuit.
Business Response
Date: 04/28/2023
April 28, 2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
RE: ************************* BBB Case # ********
Dear *****************************,
We acknowledge the receipt of the *************** Consumer # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our online resolutions team has been assisting with this matter and has advised that the customer has been taken care of by the manufacturer sending a technician to fix the washing machine. Also, the protection plans administrators advised that they would honor a new protection plan added to the appliance.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:04/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into Home Depot in ********, ***** on 3/30/2023 to purchase carpet to be installed. I brought a sample of the carpet I wanted which was Home Decorators Columbus II. After consulting with the employee who does the flooring quote I recieved a quote for $39.51 per square yard for the 7. depth of carpet for a total of $1,182.72.I was told they only have 1 person who does measuring and he only does this area on Thursdays. I had to wait until April 20th to get my living area measured. The employee ordered the free sample of the carpet which was exactly what I requested when it arrived. After the employee came to my house to measure I recieved a quote for $2,455.01 with the carpet being quoted at $51.31. Almost double the original amount! I was shocked. I went to the Home Depot store in ******** ***** and was basically told "sorry I put in the wrong one (******** I) and chose the wrong depth. It is going to be the $51.31 per square yard." I feel like the store should honor the amount they quoted me, since none of it was my fault. I waited almost a month and took time to have my room measured. I would not have even considered the carpet at that price. I am extremely disappointed in the customer ********************** I recieved.Business Response
Date: 05/24/2023
May 15, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************RE: *********************/ BBB Complaint#: 19963289
Dear ******,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a
transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in
response to your concerns. The Home Depot Home Services team has corrected the pricing issue
concerning their project.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services
that we provide. The Home Depot values its customers patronage and looks forward to servicing their
future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** F.
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November of 2022; we paid Home Depot Installation Services for a kitchen remodel; CABINETS, COUNTER TOPS, AND BACKSPLASH. We paid in full with three separate payments on November 18, 2022. $7.610.95, $13,000.00, and $8000.00.The job is completely paid for and the backsplash is NOT finished. There is an area above the stove cooktop that is bare and there is no grout done at all. This looks terrible and needs to be finished.The sales person was: *******************. *********************** came to our house to measure. ******************************* is the Installation Manager. His phone number is: *********************. ****** is his supervisor; ************. We paid them three separate payments on 11/18/22; Then he told ** that they won't start for weeks.The job was done piecemeal. Counter tops, then cabinets. Backsplash was started and never finished. We were told by ******** in the installation department that they don't have anyone to complete the tile work that they started. I have called numerous times to get help. They will either not take the call, or will not return the call. I have not heard back from them. ***************************** is not available. I spoke to a ********. He told me this morning that he has no information for **, and ******** in not available.Another thing is that they have not given ** a detailed receipt of what has been done; only paid receipts. I have no record of work done in our house and want a descriptive receipt, ie... "Cabinet Makeover", Counter tops, Backsplash.I will forward photos for you to see. We request in the "Desired Resolution" FINISH the **** and OTHER; Refund. We feel that a partial refund or discount is appropriate for this huge inconvenience. Thank you and please let ** know if you need anything else.Regards,**** and ***************************Business Response
Date: 05/03/2023
May 3, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*****************************************;
North Tower, Suite 900
*******, ** 30303
RE: **** and ***************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Installation Service Team has reached out to the customer to address their concerns. Mr. and ********************* kitchen makeover project has been completed in full. The customer project did experience some delays; however, the customer has been compensated for the inconvenience. No further action is needed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32338063Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date 4/10/23 Delivery date 4/18/23 Item was a Maytag dryer, so this machine does not do what it say to do which was false advertising, the same day I went to home depo to tell them about it they say come back the next which I did, so the next day they was telling me that they got to get a service guy to look at it. So Thursday they came and service guy told them is a default so I return it to the store the same Thursday but the refuse to refund meBusiness Response
Date: 05/01/2023
May 1, 2023
Sent Via Email
Attn: **************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************
RE: ******************* / BBB Case #: 19962869
Dear *************:
We acknowledge the receipt of the BBB Case #: 19962869.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations team for their immediate attention and assistance with resolution. The team contacted the customer to confirm their appliance had been picked up; the customer confirmed. Additionally, they advised the customer that their refund processed on 4/25/2023 and to allow 3-5 business days for the credit to reflect.
With that being said, The Home Depot considers this matter closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (******** @ *************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot - Customer Care
P:***********************
F:************
Case No.32292890Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 12,2022 I ordered a Milwaukee M12 and M18 12-Volt Lithium-Ion Multi-Voltage 6-Port Sequential Rapid Battery Charger (3 M12 and 3 M18 Ports) from Home Depot online for my son for Christmas. I then received an email stating it shipped on Dec 17th. On Dec 20th I received an email from Home Depot that order #WE11625495 was delivered. This item WAS to be delivered to my son's house at ************************************************. It was to be his Christmas present. It was NOT delivered. I have documentation to follow the timeline on all of these claims that Home Depot have made and *** has made. So, *** claimed to Home Depot they delivered the item Dec 20, 2022 unfortunately that is adamantly incorrect because on Dec. 27th, 2022 *** left a door hanger that said, "URGENT", we have been unable to contact you regarding your delivery please call us at ************. When my son's girlfriend called the number they asked her to do a verbal confirmation over the phone that they had received the item. She said, "No, because we have NOT received the item" The person at *** proceeded to tell her she was signing her name any way at which time my son's girlfriend told her that's illegal. She did not authorize that signature because the item was not received. I immediately contacted Home Depot that said I needed to contact my credit card. So I did contact my Discover Card I filed a dispute on Dec 29,2022. And to this day, I still have no resolution. My son is out his Christmas gift from 2022 and we are out $242.74. As I see it, *** did not do their job. Home Depot did not do their job. *** tried to cover their driver's irresponsible actions by trying to force a verbal signature from my son's girlfriend, which she denied authorization for. We just want Discover Card to release us from this financial obligation due to no merchandise was received from Home Depot via ***. This has been continuing now almost 4 months with no resolution.Business Response
Date: 04/25/2023
April 25, 2023
Sent Via Email
Attn: **************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************
RE: *********************** / BBB Case #: 19962471
Dear *************:
We acknowledge the receipt of the BBB Case #: 19962471
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations team for their immediate attention and assistance with resolution. The team provided a full refund to the customer for the missing item that was not delivered.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot - Customer Care
P:***********************
F:************
Reference No. 32293016Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number: WB42489414 Order Total: $367.00 Please see the below chat for information about my complaint which will be filed with the BBB and Attorney General, and please confirm receipt:38698:Hello **** :) Thank you for your order number; For identification purposes may we have the first and last name; address and the phone number associated with the order.*****************************:I helped my parents order a microwave. The installers showed up and said that they didn't have the proper tools to install the microwave and would credit back install cost. Left my 78 year okd dad with a microwave that he couldn't use! And they did NOT credit back the install as far as I can see from the online receipt ******************************* ************************************************ Prob my phone ********** So my dad had to walk to pc ******** to order another microwave!So upset The installers wouldn't take back the microwave that they didn't install. I've never heard anything g like this. It's crazy 38698:Thank you for your order information; I understand how frustrated you must be, and I genuinely appreciate you taking the time to repeat your story for me.*****************************:Thank you I genuinely feel like he was taken advantage of And it's sad The delivery was supposed to be on a Tuesday and then they changed it to Wednesday but my dad had to go to a wil ale for his good friend so he had to wait til Thursday and had no means to reheat his leftovers and still doesn't have a new one! So unfair Went to a wake 38698:We understand your irritation; the delivery service shows that microwave couldn't be installed as it wouldn't fit and are delivery team isn't able to cut a wall for installation; we can definitely refund you for the installation for the microwave *****************************:It's not true. There was an existing microwave there and it is the a standard sizeBusiness Response
Date: 05/09/2023
May 09, 2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
******************************************************************************************************
RE: ********************************* BBB Case # ********
Dear *****************************,
We acknowledge the receipt of the *************** Consumer # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.Our Online Resolutions Team has been assisting with this matter, we confirm that once the item is picked up, the remainder of the funds will be refunded to, minus a 15% restocking fee and the pick-up fee.To close out the issue, we will also prepare a settlement and release agreement for the gift, which we will provide to you upon item pick-up.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being harassed and retaliated against my last complaint about getting wrong doors. I had been getting a board cut 6 inches for two months now. Today 04/20/2023 they refused to cut it saying it puts their lives in danger. Why do they cut any wood. I am just being harassed retaliating against because of my complaint. Customers have the right to complain without being harassed and refused service. ***** just waited until the perfect time when I just need one piece board cut to finish my wall and he is being cruel and unreasonable and sexist towards me. So we're the other two guys who refused to cut my wood in 6 inches. This is just down right dirty to treat somebody but I will not put up with it. These men have always been cruel and tried to push me around. I have been having my wood cut like this for two months 6 inches with no issues. This is just harassment and abuse from ***** and the other male employees. I just need one last piece of wood and he is being cruel and it's unjustified and sexist discrimination.! They also retaliated in not giving me my refund and when I complained 5 days later. They released it. This is just plain abuse and retaliation not to let me have one piece of wood cut to finish my project.Business Response
Date: 04/26/2023
April 26, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************/BBB Case #********
Dear **************,
?
We acknowledge the receipt of the *************** Consumer Complaint #********
?
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
?
The Home Depot has carefully reviewed all information pertaining to the matter. Currently, our legal team is working on a response for this matter due to the customer's disruptive and abusive behavior. Due to her actions, we will be severing our ties with the customer.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
?
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
** Case #********Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought Home Depot windows & the company has not fulfilled what is owed. First: I paid for obscured/tempered glass windows but did not receive them. I was told that this was mandatory since the window was a bathroom window.Second: I am missing a kitchen window screen.I have getting no response from the company about resolving the items listed above. I am enclosing ************************ about this transaction.Business Response
Date: 04/25/2023
April 25, 2023
Sent Via Email
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*******************************************************************************************
RE: ********************* / BBB Case #: ********
Dear ***************:
We acknowledge the receipt of BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his window order.
The Home Depot has reviewed this case. The customer did not show any regret in ordering the tempered glass and proceeded to sign off on the order, which also reflected the product being ordered was tempered glass. The customer did not exercise their right to cancel within the allotted time.
With that being said, The Home Depot does consider this matter closed. If the customer is in need of further assistance, please have them reach back out to the agent assigned to their case.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ***********************
F: ************
Case #:32118633Customer Answer
Date: 04/25/2023
Complaint: 19961207
I am rejecting this response because: The enclosed picture shows where I have not received a screen for the Kitchen window. And as far as the tempered window I did complain to managers who came out to oversee the job. I was assured that this would be taken care of. Also this was all done and I complained after the window had been installed. so what I was supposed to do. I trusted your company to be honest and have integrity, but I see that was and is not the case.
Sincerely,
********************Business Response
Date: 04/28/2023
April 28, 2023
Sent Via Email
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*******************************************************************************************
RE: ********************* / BBB Case #: ********
Dear ***************:
We acknowledge the receipt of BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his window order.
The Home Depot has reviewed this case. As previously stated, the customer did not show any regret in ordering the tempered glass and proceeded to sign off on the order, which also reflected the product being ordered was tempered glass.The customer did not exercise their right to cancel within the allotted time. A screen re-order has been placed for his kitchen window.
With that being said, The Home Depot does consider this matter closed. If the customer is in need of further assistance, please have them reach back out to the agent assigned to their case.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ***********************
F: ************
Case #:32118633Customer Answer
Date: 04/28/2023
Complaint: 19961207
I am rejecting this response because: What they are saying is not true. How can I cancel an order after 17 windows & a patio door has been installed. this is a joke of a response.
Sincerely,
********************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** December 2020 my husband and I went to Home Depot (Store #X) to design our new kitchen. We finalized the order for new cabinets and a quartz countertops/slab backsplash and put a deposit down in January 2021, finalized payments made September 2021 and January 2022. Since delivery and installation of the cabinets and the install of countertops we've had numerous issues with the products. Cabinets/panels, countertops were not sized appropriately and had to be resent. The countertop itself is already deteriorating - there are numerous chips and stains that on a countertop that was installed in March 2022. My husband and I do not believe that the countertops are actually quartz or that they have been sealed properly. My wall oven is still not installed because Home Depot keeps ordering the wrong overlay panel from Kraftmaid. We've completely lost faith in Home Deport to successfully fix these horrendous problems and do not trust the product and service that they're providing. We request a complete reimbursement so we can address the problems through another company. We paid a total of X to Home Depot for a kitchen that has been nonfunctioning since installation.Business Response
Date: 05/10/2023
May 10, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Installation Service Team is working to address the customers concerns. The district service manager has emailed the customer on today to discuss matters that is needed to be completed, but currently awaiting a response from *********************. The Home Depot does not consider this case closed and will continue to work towards a path of resolution.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32292950Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase for counter chairs on Feb, 6, 2023 totaling $636. I returned the chairs on 3/4 because they were the wrong height. In the meantime, the store called asking me to pick up the chairs and I told them I already picked them up and would be returning them. On the return date of 3/4, they said they could not credit me for the duplicate chairs because it wasn't showing ** in their system and I would need to dispute the $636 charge with ***************** I've tried repeatedly to dispute this amount and they keep re-instating the charge. I received one set of chairs which I returned and was credited for. The store managers know there was a duplicate order sent and that we did not take possession of them. We're frustrated with no one taking responsibility.Business Response
Date: 04/21/2023
April 21, 2023
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************RE: *****************************/ BBB Complaint#: 19960635
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a
transaction with our company.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your
concerns. The Home Depots Online Team has contacted the customer and issued a refund.With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we
provide. The Home Depot values its customers patronage and looks forward to servicing their future home
improvement needs. Please contact me if you have any questions.Sincerely,
***** F.
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********
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