Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,670 total complaints in the last 3 years.
- 2,508 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was not able to return a ************* insert purchased for $827 that was the wrong size. I placed an order for a GE ventilator hood (#UVC9360slss) online on March 26, 2023 and it was delivered on March 30, 2023. I did check the return policy because I wanted to confirm the size with my cabinet maker and I knew the Home Depot accepted returns. The banner "Easy In-store and Online Returns" clearly flashed in the checkout. After reading the small print I assumed a ventilator hood did not qualify as a "major appliance" under the Return Policy on Major Appliances which only allows 48 hours and only with damage or defects (below is the policy). The policy lists "refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves". It does not list ventilators and since a ventilator weighs under 60 lbs it was reasonable to assume it is not a major appliance. When I tried return to it at the store on April 3rd, I was told it was not returnable and I needed to contact GE. After calling GE they confirmed that I could not return it.I do not think the return policy was clearly marked and I think 48 hours is unreasonable. Defective or damaged Major Appliances:Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling ************** within 48 hours of delivery/the time of pick-up at the Service Desk.
Business Response
Date: 04/12/2023
04/12/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: *****************************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case #********.????
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her online order/return.??
The Home Depot has carefully reviewed and investigated this matter, and our online team has verified that the customer was able to make the return in store on 04/10/2023.
The Home Depot considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: 32124117Customer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made 2 major orders with Home Depot since buying my house in August 2022. First was flooring for the entire house. I made this order in the beginning of August. Someone measured the square footage and the product was odered. The product did not arrive in time for the scheduled installation date for installers were contracted by Home Depot. They never communicated with their contractor that the flooring had not been delivered. When the product did arrive in October and was installed, there was not enough to cover the entire square footage.When the extra product was ordered and arrived a month later, ALL 5 boxes were damaged and could not be installed. I then reordered the product again. The wrong flooring altogether arrived - a completely different product. I had to then order the flooring for a 4th time now 6 months after the original order had been made. This entire process I had to communicate with Home Depot's contractor about when the product arrived. I had to celebrate Christmas with my kids in a room without flooring.On March 28th I made an order with Home Depot for kitchen cabinets. Most were supposed to arrive on April 5th. However, their website is telling me that I cancelled several items. I did not. When I called they did not believe me and told me everything would be delivered. These items were not delivered on April 5th and the shipping company, ***, told me that the items were damaged and they had communicated this to Home Depot. I believe they had because I saw changes to my order beginning on March 31st on the Home Depot website. However, Home Depot is denying this and still telling me my order is fine. Home Depot will now not provide me with shipping information on these products or even confirm that they are damaged. My family is now living with a makeshift sink base with no knowledge of when my real one will arrive. One cabinet that arrived on April 5th came damaged as wellBusiness Response
Date: 04/24/2023
April 24, 2023
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** &Northeast *******
************************************************************************************************
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding kitchen cabinets ordered from The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot has provided the customer with compensation for the inconvenience. We have also placed a reorder for the three missing cabinets.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
** Case#: 32125473Customer Answer
Date: 04/27/2023
Complaint: 19903238
I am rejecting this response because: Home Depot repeatedly sent damaged cabinets, which pushed back when I was able to even get countertops measured. Leaving me without a sink for a month now and at least another 2 week wait. Home Depot then began ordering and shipping items I never asked for nor needed. I now have a pantry cabinet taking up my entire porch and today I got an email that three more cabinets I did not ask for are arriving! I don't have the space for this. I simply asked for two cabinets to hide the damage on the cabinets they sent. I never once asked for them to be replaced and sent again. I had the contractor install them damaged so I could have my counter tops and sink back sooner. Getting two wall cabinets will sufficiently hide the damage and I asked Home Depot to supply them. However, Home Depot found that solution unacceptable and apparently does not want to send the items, even though it was a major compromise for me to use damaged cabinets.Furthermore, their emails to me implied that they did order the two cabinets I asked for. It wasn't until today that I found out they ordered cabinets that I never asked for! Yet they claim no such order was made. *************** like serious mind games on Home Depot's end and it is scary that this is how they treat their escalated cases. They don't ask confirming questions before taking action and start new email threads with each email, making it difficult for customers to follow previous messages sent and received. This is especially true when they are going through stressful situations such as mine.
I also want to mention that I am happy to provide more screenshots and even those of my responses to their emails. I added the most pertinent ones here with the limited amount allowed.
Sincerely,
*****************************Business Response
Date: 05/02/2023
May 2, 2023
Attn: ****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding kitchen cabinets ordered from The Home Depot.
The Home Depot has declined to place another no cost order for the customer, we did send an electronic gift card for inconvenience and if the customer wanted, they could use that to purchase the two wall cabinets.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone# *************************
Fax# **************
** Case#: ********Customer Answer
Date: 05/02/2023
Complaint: 19903238
I am rejecting this response because: I keep receiving orders that I have asked to be cancelled! This is not resolved because Home Depot keeps sending me orders that I ask to have cancelled! Their response does not include any information regarding any of my current concerns!
Sincerely,
*****************************Business Response
Date: 05/09/2023
May 9, 2023
Attn: Mrs. ****************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding kitchen cabinets ordered from The Home Depot.
As previously stated the Home Depot sent the customer an electronic gift card for inconvenience and if the customer wanted, they could use that to purchase the two wall cabinets.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone# *************************
Fax# **************
** Case#: ********Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not receive my order. Instead of helping me I was told to file a dispute with me bankBusiness Response
Date: 04/12/2023
April 12, 2023
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: ***********************/ BBB File # ********
Dear ******************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding a
transaction with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in
response to your concerns. The Home Depot Major ************** has issued a full refund to the
customer.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services
that we provide. The Home Depot values its customers patronage and looks forward to servicing their
future home improvement needs. Please contact me if you have any questions.
Sincerely,
Zenae F.
The Home Depot Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #WP63136823 Suncast Wicker 99 Gal. Resin Deck Box item was damaged. Its a pretty small damaged area but it was $180. I can probably repaint. Item cant be taken apart once together.Business Response
Date: 04/13/2023
April 13, 2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: *************************** BBB Case # ********
Dear *****************************,
We acknowledge the receipt of the *************** Consumer # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our Online Resolutions Team has been assisting with this matter. I am pleased to report that the Online Resolutions Team has provided a markdown on the order for the damage that occurred.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction 9/10/22 Amount $64,718.16 Special Order Kitchen No one train on the ordering system to handle returns. One person in the entire store!!!!!!!!!Lack of service-must come to store each week to check status!Promise of calls by Managers that never come!No one takes any ownership!Called ************* I received case number ******** and was promised a call within 24 to 48 hours which never happened. Called today to customer care with no satisfaction.Business Response
Date: 04/14/2023
April 14, 2023
Attn: Mrs. ****************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: ******************************************* / BBB Case # ********
Dear ***************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding a kitchen remodel project ordered from The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot has made multiple attempts to reach the customer via phone and email with no response. We will be more than happy to assist the customer once they reach back out to us directly.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone# *************************
Fax# **************
SF Case#: ********Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/04/2020 I purchased a ******* dishwasher along with a three year protection plan from The Home Depot store in ************, **** On March 16,2023 I filed a claim with them because the dishwasher stopped working. They sent a ******* tech. to fix the problem. The technician told me that the unit could not be fixed due to a failed weld in the wash tub. He also said that the unit would have to be replaced. They started the process and I was notified by ******* about a week later that since the unit was already beyond the manufactures warranty that they would prorate the amount that I would receive from *******. I contacted Home Depots protection plan people and was told that they would cover the difference. Now The Home Depot wants a formal letter from ******* regarding how much they gave me.Their sales pitch for their protection plan stated 0 hassle and 0 out of pocket expense for the consumer on the replacement of any appliance. I am not looking for anything other than for one of these two companies to replace what I paid forBusiness Response
Date: 04/18/2023
April 18, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************;
North Tower, Suite 900
*******, ** 30303
Re: ***************************************** BBB Case ID # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their defective dishwasher.
We partnered with insurance company, Asurion, for further assistance regarding the defective dishwasher. The customer purchased a three year protection plan for the appliance and is currently under coverage with Asurion. Asurion approved the buyout for the dishwasher and will send a check in the amount of $510.00 to the customer.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
The Home Depot
Executive Escalations Team Phone:
*************************
** Case # ********Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had placed an order H4712-366523 with Home Depot on 03/13 which included 3 shower doors. Door #1 was delivered on time, Door #2 was diagnosed as "Out Of Stock" 8 days after receiving an email stating that the door was shipped, but was refunded.With Door #3, the estimated date has moved 3 times already. HD doesn't commit to a date & refuses to honor a refund for cancellation as it was a part of a "Special Order". I cannot stop / pause my project for an indefinite amount of time because of problems in Home Depot's internal systems. I have no option but to purchase a more expensive door from a different vendor just to continue with my project. In the same order, Door #2 was refunded even though it was also a special order. Given the exhibits, I can't trust Home Depot to correctly locate the door & deliver it on time for project completion. Hence I seek a refund. This has been escalated to Home Depot's customer support multiple times to no avail. Exhibit 1: Receipt showing purchase of all items in the order with an estimated delivery date of 03/26. Also highlighted is the door in question. Exhibit 2: Email from home depot showing order being shipped for Door #3 to store with an ETA on 03/27. Exhibit 3: Another email from Home Depot showing order shipped for Door #2 -- which was ultimately found at Out Of Stock after 8 days after customer follow-*** & refunded in full.Business Response
Date: 04/12/2023
April 11, 2023
Sent Via Email
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************
North Tower, Suite *********************************
RE: ************************* / BBB Case # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their door purchase with our company.
The Home Depot has carefully reviewed all information pertaining to this matter. We have forwarded the customers concerns to the Installation Team to investigate and address the customer concerns.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone# *************************
Fax# **************
SF # ********Initial Complaint
Date:04/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: 3/13/2023 Order Number: WB40462266 $544 Outdoor Patio Set I ordered this outdoor patio set on the 13th of March 2023. It was supposed to be delivered on 3/27/2023. Called Home Depot and they said XPO logistics has the shipment and is going to deliver. I called XPO and they said Home Depot hasn't even sent them the product yet and set evidence proving it, so Home Depot flat out lied to me face. I called Home Depot back and they said "Well nothing we can do about it" and filled an internal issue and said I would receive a resolution in 72 hours. I did receive an email a day or two later. Home Depot said in their email "Well, nothing we can do, waiting on the vendor to send us the patio set so we can send it to XPO. Might be 4-6 weeks before we even get the set."After trying to respond via email and getting an automated message saying "Sorry, this mailbox is not monitored" I called Home Depot back and said this is completely unacceptable. Their response was the same, "We cant help you, we will have to create a case number for you." (Case Number: 32028782)I was told someone would call me within 72 hours. After 4 days, I called back with my case number and was told someone would call me by the end of the day. It has now been 2 additional days with no attempted contact from Home Depot. I have concluded that the Home Depot customer ********************** is not going to help me and I need to file a complaint with the BBB and the State Attorney Generals office. Its really sad how terrible Home Depot online customer ********************** is. Not sure I will ever purchase online from Home Depot again.Business Response
Date: 05/02/2023
April 7, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
RE: ***********************; / BBB Case #: ********
Dear **************:
We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive, who advised the customer preferred the order refunded, and he will pick up one in stock at the store. Online submitted the request for a refund and sent a $100.00 e-gift card as courtesy for the inconvenience.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ***********************
F: ************
Case #: ********Customer Answer
Date: 05/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:04/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a ******* range with 5 year warranty in April 2020. It's been 3 years and the control panel has warped and 2 k**** broke off. Home Depot just sends me to ******* customer **********************, and after sending out a technician ******* decided none of those issues are covered by the warranty. That was money straight down the drain.Business Response
Date: 05/02/2023
April 7, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
RE: *************************** / BBB Case #: ********
Dear **************:
We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team,who advised the plan administrator would be reimbursing the customer because it could not be fixed. The plan administrator advised there was only one claim and it was closed reported as physical damage. The Online Team advised explained that the control panel is warped and malfunctioning and if they are not going to repair the range then they needed to reimburse it.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ***********************
F: ************
Case #: ********Customer Answer
Date: 05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot policy are a rip off. You can return stuff up to a year if you have a credit card with them. I use to have one but I have received sick bad service on return lately I am completely annoyed I bought two toe kick pieces from *********** they told they dont carry it is not ours then boom I find it online and I know where I buy my stuff at same thing with a qep wet saw they I wanted to return to ********** same lies. Receipts are not required thru wont even attempt the return they just lie to you as though you are stupid now but here are 3 in stock in ***********. If this is not bad service I dont know what isBusiness Response
Date: 04/11/2023
April 11, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: *************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customers have been informed the policy for returns, and the length of time to make returns. Customer has been compensated a $100 gift card as a one-time courtesy for her inconvenience. Customer has been made aware that this is the only compensation that will be given.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: 32132373
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