Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,126 total complaints in the last 3 years.
- 3,500 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint on behalf of my Mother, *********************************, ************************************************************. Im filing for her because she is currently 90 years old and will be 91 on 05/27/2023, and specifically because she does not have the internet, access to the internet, only a land line phone, and no emailessentially an old school senior citizen. I am her son, *********************************** On 03/20/2023, I took my my to the Home Depot Store near her residence she frequently shops at, Home Depot Store #***, **************************************************************************. We asked to speak to the manager on duty who identified herself as **********. We explained the following: for many years my mom has shopped at that Home Depot and always was provided the Veterans discount when she checked out and showed her military dependent identification card and was always provided the discount. She recently tried using her veterans discount when checking out and was denied because the store employee informed her she had to register online to obtain the discount. She informed them she had no computer to do that, and didnt have the internet. The store employee suggested she call the district corporate office which she did, she explained her situation and the district corporate office said they couldnt help her. We asked ********** if she could intervene and help out and she said she could not. Home Depot advertises they support Veterans and their families and offer this discount, but apparently not for anyone who doesnt have a computer or internet access. My mother feels this policy discriminates against senior citizen Veteran family members who do not have computers or access to the internet to utilize this advertised discount.
Business Response
Date: 04/12/2023
April 12, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: ********************************* / BBB Case # ********
Dear Ms. ********************* acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding issues with registering for The Home Depot ********************* discount.
The Home Depot has carefully reviewed all information pertaining to this matter. I contacted ********************* and she stated she does not have nor own a computer or cell phone, I apologize for the difficulties with the new program and although once registered from an online computer she would be able to access it with her phone number at the register. I contacted her son at her request, and he will register his mother on our SheerID verification site, so that she will be eligible to use the discounts in our stores.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
******* Head
Home Depot Customer Care
Resolution Expeditor - Executive Escalations Team
Phone#*************************
Fax#**************
SF Case#: 32131950Initial Complaint
Date:04/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a washer and dryer on October 18, 2022, in the amount of $2,717.93 at Store #**** (*******, **). Due to a delay in ordering a part, the washer and dryer were not delivered and set up until November 28, 2022. Upon using the dryer several days later I noticed that the dryer was making an extremely loud, grinding noise during operation. I call and set up an appointment with Electrolux, the manufacturer of the unit, and their repair person came out on December 14, 2022. Upon turning on the dryer, the repair person immediately looked around the perimeter of the dryer and found a large dent on the rear portion of the right side of the dryer. He immediately thereafter diagnosed the problem, stating the dent in the dryer was causing the drum to grind against the interior of the dryer. He said that was caused by the dryer being dropped and /or mishandled at some point prior to the set up in my house by the Home Depot delivery personnel. He further indicated that this was not the kind of repair covered by the manufacturer's warranty. I have never handled the dryer nor was I involved in the set up of the dryer inside my residence. I went to Store #**** on December 19, 2022 and spoke with the store manager. She indicated to me that I should have returned the equipment within 48 hours per their policy and I should have purchased the warranty for the machine. I told her that nothing was wrong with the machine, per the manufacturer, other than the fact that the machine was mishandled and therefore damaged due to the negligence of Home Depot and that Home Depot is responsible for addressing the situation.According to Electrolux, there is nothing wrong with the dryer other than the large dent due to mishandling prior to set up. I feel that Home Depot should address and repair or replace the dryer. The cost of the dryer is #1,198.00 (Electrolux Model #ELFG7637ATO). Repair estimate from Electrolux is $722.10.Business Response
Date: 04/14/2023
April 14, 2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: *********************** BBB Case # ********
Dear *****************************,
We acknowledge the receipt of the *************** Consumer # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our Online Resolutions Team has been assisting with this matter. I am pleased to report that our Online Resolutions Team has successfully placed a new order for a dryer.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 04/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
home depot has someone on inside cancelling gift card orders made online, reversing the order to only purchase other items to have them sent elsewhere. i have all the copies of all the orders. i want to know today on why the home depot headquarters will not take my call? Home Depot scammed me out of $1500 and im not going away or backing down.Business Response
Date: 04/17/2023
April 17, 2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******,** 30303
RE:********************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their purchase.
The Home Depot has been in contact with our customer, and he provided receipts for ********************** gift cards from a 3rd party. We provided the steps to secure his sign on to his Pro Xtra account and advised he change his password and continue to investigate the matter. We will provide a final response at the end of this investigation.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot| Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax:**************
Case: ********Initial Complaint
Date:04/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 30,2023 I purchased a floor lamp manufactured by Hampton Bay at Habitat for Humanity Restore store in ***************. The lamp box was unopened and in the original Home Depot packaging., On trying to assemble the lamp it was impossible to attach the lamp head to the column as the threads were too short to adhere to the column. Clearly a fault in the manufacturing. The lamp is useless. I called the Restore store and their sales are final. I called Home Depot and was told that as the lamp wasn't purchased from their retail store, they would do nothing. If you read the reviews of the lamp, there are many complaints about the lamp. Sooo Home Depot "donated" faulty lamps (and probably received a tax credit) and the lamp are absolutely worthless. So where do I stand as a consumer... I understand the Restore's policy, but Home Depot needs to stand behind their products. I paid $30, less a 30$ discount for garbage!!!Business Response
Date: 05/01/2023
April 7, 2023
Attn: ***************************
Customer Experience Specialist ************************** Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************
RE: ***************** / BBB Case #********
Dear *************************** We acknowledge the receipt of the BBB Case # ******** On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company. We thanked the customer for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about their recent experience.
The Home Depot has carefully reviewed all the information pertaining to the matter. We have determined that the product was not purchased with The Home Depot ****** directly and was purchased at another retailer. We would encourage the customer to reach out to Habitat for Humanity for any return questions or concerns with the product they purchased with them independently.Alternatively, they may also try reaching out to Hampton Bay directly for any warranty related concerns. We have included the contact information to further assist the customer with ******************** Bay ***************************************************.
Please note that the customer will be required to supply the original proof of purchase for any warranty requests with Hampton Bay. Customer will be kept up to date as the situation progresses. With that being said, The Home Depot has addressed the customers concern and consider this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
************
The Home Depot Executive Escalations
SF-********Customer Answer
Date: 05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have contacted the manufacturer and I believe theyll sent me a new part
Sincerely,
*****************Initial Complaint
Date:04/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a GE refrigerator from Home Depot, delivered on 2/15/2023. In the first week, I noted the defrost was heating the freezer to 60 degrees. I followed instructions and finally got a GE tech out who said my defrost thermostat and control panel were bad and had been since delivery date. Also stated the compressor would go in the next month. Its not even been 60 days and Im having a major repair with another one in the near future. I asked Home Depot if I could exchange this appliance for one of equal or greater value and was told NO. Their policy is *********************************************** the first 48 hours so it wasnt even possible for me to know it was broken. They sold me a broken appliance and now refuse to exchange it, even for one of greater value. It cost me $775.00 for the appliance and protection plan.Business Response
Date: 04/17/2023
April 14, 2023
Attn: ***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******, ** 30303
RE: ********************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their purchase.
The Home Depot has carefully reviewed all information pertaining to this matter and our online resolution team has ordered a replacement for our customer however, the appliance is on backorder until May. We will follow up closer to the delivery date and ensure our customer is satisfied.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone: ************** Ext. 85774
Fax: **************
Case: 32094393Customer Answer
Date: 04/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with Home Depot for a complete kitchen remodel 7/2022. We were told the job would be completed earlier enough for Thanksgiving. Home Depot did not show up to do the job. They made promises that it would be completed by Thanksgiving, then Xmas. We received no up dates we waited for our kitchen remodel. We finally contacted ****** who was handling things,she said she was sent to a ********* store and had left someone to take over for her &they never ordered materials. ****** said she would not charge us ***** for a earlier change we made. Once again no one came to do our remodel. No one Showed up to do our remodel in Aug,Sept,Oct,,Nov, Dec.After multiple calls to them and excuses from them. We again contacted complaint **** in in *******, they intern had ******** contact **. She said she would take an additional ***** hundred off of our bill and promised to do our remodel. In January they had a demolition cabinet builder person come to start the remodel,after he took the kitchen sink ,stove,bathroom sink,partial bathroom counter top and wall apart,disconnected water supply to our kitchen and was ready to start working and realized Home Depot had not supplied cabinet doors,also did not put in the changes for the island and our new sized stoved that they had measured and seen..At this point my husband and I have no confidence in Home Depot. We want our money back. ***** the sales manager called, stating we would be responsible for 35 percent restocking feeds. My contract states if its their fault there is no restocking fees to the consumer. ***** stated they our keeping our 35 percent. Home Depot has taken over 40 thousand plus from us without starting our remodel, also using our garage to store their material. This has been a nightmare. ***********************Business Response
Date: 04/06/2023
April 6, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*************************;
North Tower, Suite 900
*******, ** 30303
RE: ***********************/BBB Case #********
Dear **************,
?
We acknowledge the receipt of the *************** Consumer Complaint #********
?
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
?
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot has contacted the customer and apologized for their experience. We have partnered with ************ Team,and we are currently actively working to address the customer concerns.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
?
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 21, 2021 I purchased a unit from Home Depot in ********, ** by applying for a home depot credit card. I have made my payments on time and in an effort to pay off my balance I have on occassions made payments in excess of $1000 or more. I received a letter recently regarding that it was almost the end of my 24 month promotional period and that I now owe in excess of $5000 in interest. In 2 years I have paid over $3000 ( I always pay more than my minimum of $55 monthly). When I contacted Home Depot I was informed some of my payments went to promotion 1 and the others went to promotion 2 and even if I pay off my balance today I will still owe for interest. This is a scam and was never fully explained to me that we would go from 0% interest to at 24 months they are backdating a balloon of ****% interest monthly. I now owe almost 2x as much as the cost of the original unit. This is ridiculous, fraudulent, and has left me mentally and financially distraught.Business Response
Date: 04/07/2023
April 6, 2023
Attn: ***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
****************************************************************************
Re: ************************* /BBB Case # ********
Dear ***************,
We acknowledge the receipt of the BBB Complaint# ********
On behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by ********, the customer will receive a response directly from Citibank.
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
Shonyea ***********************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
SF Case: ********Initial Complaint
Date:04/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have bought a glass door on January 23, 2023 from The Home Depot Store # **** at *********************************************************************. I paid $2396.18 for delivery of custom paint front glass door. Unfortunately, after the door was installed by a licensed professional builder for my ADU and supervision of my city inspector, I found out the paint peels out all around the door, I talked to the Home Depot Store manager about four times and provided them with pictures of the defected door paint to resolve the issue in a fair way which is getting a well painted door, the manager communicated with the supplier/manufacturer who refused to do anything saying that the issue is due to poor installment!! the order # for your reference is H****-392542. think this fraud, I just bought a defected product.Business Response
Date: 05/01/2023
April 11, 2023
Attn: ***************************
Customer Experience Specialist
********************** Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************
RE: ******************* / BBB Case #********
Dear *************************** We acknowledge the receipt of the BBB Case # ******** On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company. The Home Depot has carefully reviewed all the information pertaining to the matter.
This customer came into the store regarding the door. Manager offered to give the customer free paint to fix the damaged paint and also compensate the customer through the order $100.00 so he can pay for someone to paint the door.The customer has agreed to this resolution from Home Depot and will return with the paint sample so we can match it for him. Customer will be kept up to date as the situation progresses.
With that being said, The Home Depot has addressed the customers concern and consider this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
************ The Home Depot Executive Escalations
SF-********Customer Answer
Date: 05/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. and I greatly appreciate your involvement in my issues, but for your assistance, no one ever will listen to my complaint; no matter legitimate or not. gain I really appreciate your business. keep up your good deeds.
Sincerely,
*******************Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a special order patio door through Home Depot and was charge the full amount on 11/4/2022. The door arrived in late December 2022, and the contractor associated with Home Depot removed our current patio door in early January 2023 and discovered that a part was missing. Home Depot representative ordered a new part, however the wrong part was sent in late February 2023. Another order of the missing part was made as a rush, expediated request however it is now April 3, 2023 and we still do not have the patio door installed. There is current pile wood over the patio door area since the contractor could not reinstall the old door. We have escalated this through Home Depot and keep being told they have escalated this to ******** Windows to obtain the correct part for installation. Home Depot has had our full payment for 5 months and we do not have the product installed.Business Response
Date: 05/03/2023
April 6, 2023
Attn: ***************************
Customer Experience Specialist
********************** Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************
RE: ***************************** / BBB Case #********
Dear ***************************
We acknowledge the receipt of the BBB Case # ******** On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company. Home Depot services install Department has communicated with customer. Customer has been contacted via email and telephone, informing her of latest ETA to Store **** of missing filler and end caps for the stationary panel of the patio door according to ******** Windows & Doors is to be April 5th, 2023. Once this component has been received, the installer (C & C Remodeling) will be contacted, and they will schedule installation of the patio door with the customer as quickly as feasible. Customer will be kept up to date as the situation progresses. With that being said,
The Home Depot has addressed the customers concern and consider this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
************ The Home Depot
*************************
The Home Depot Executive Escalations
Phone: *************************Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the self checkout, I accidently scanned my gift card first instead of scanning my "store credit" card. ***** (assigned cashier) came over to help. After explaining my error, I gave my "store credit" card to ***** and she scanned it. Then ***** asked for my ID so I gave it to her. ***** then asked who *************************** was. I told her she is my mom. ***** abruptly told me that I could not use the store credit and only *************************** could use it and that "this is to prevent theft". I tried explaining that, as a favor & because I was sick with Covid-19, my mom returned a purchase (bathroom sink unclogging solution with a valid receipt & within 90 days) I originally made with my gift card. Instead of refunding in the original form of payment, Home Depot issued a "store credit" card under my mom's name. ***** said that it didn't matter and denied further assistance with my store credit. I was furious. Upon arriving home, I called to complain and got absolutely nowhere with the gentleman that answered the phone. In fact, that gentleman sarcastically encouraged me to call or write corporate to file a complaint.I definitely feel scammed by Home Depot. Nowhere on Home Depot's website does it state that customers are required to present a valid ID in order to redeem store credit. It only states that a valid ID is required for non-receipt returns and/or past 90 days (for tracking & theft prevention purposes). Another thing, Home Depot not refunding in the original form of payment when gift cards are used is quite suspicious. Instead, they issue a "store credit" card even though a valid receipt is presented within 90 days. That makes absolutely no sense. This is not clear and transparent bookkeeping for anybody especially the **** investors, etc. And to make things worse, Home Depot employees are refusing business if the individual is not the same person linked to the store credit.Business Response
Date: 04/13/2023
April 13, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
Re: *****************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their store credit.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has shared ******************** regarding her concern. The Home Depot has attempted to contact our customer on multiple occasions. ********************** considers this resolved due to no response from customer.
Please know that it is *********************** goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********
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