Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,863 total complaints in the last 3 years.
- 3,465 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a Home Depot online purchase 6/17/2023 (attachment) for spray paint WP70414756 for $7.92. The purchase shows being processed. Several days went by and I called Home Depot ************** (3) times on 6/23/2023 to cancel the order because I went ahead and purchased the paint somewhere else since the order was taking so long. I was told that the order is not through Home Depot but Glideon paint company? Today, June 27, 2023 my bank account was charged the $7.92 again because the initial charge fell off of my account after several days. I purchased from the Home Depot website and it is Home Depot that is charging my account. If the item ordered was not in stock, the website should have stated that. Instead, Home Depot and *******? seem to want to hold my order and money hostage for not providing me the service I requested. I don't appreciate the holdup, the charge after the fact, not canceling the order, etc. I could care less if it is ******* that needs to cancel. The request was sent to them 3 times on 6/23/2023 when I called Home depot 3 times to make sure that happened. I have attached the delay notices as well as the call history with my online purchase and bank charge. Home Depot needs to be responsible for the merchants they deal with. I didn't place an order with ******* but Home Depot...
Business Response
Date: 06/30/2023
June 30, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: Breggetta *********/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations has canceled the order directly from the vendor and was able to process a 99% markdown in the meantime. The customer will not be reauthorized for the full amount of the order. Once the order is canceled,the last remaining authorization of .08 will be removed.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number ********Customer Answer
Date: 06/30/2023
Complaint: 20246345
I am rejecting this response because: I dont understand what they mean by canceling the order and not refund my money? What I think Home Depot is saying is they are going to keep the item and my money? Thats definitely not a solution
Sincerely,
Breggetta *********Business Response
Date: 07/03/2023
July 3, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: Breggetta *********/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations advised the customers order was shipped, however, we have gone ahead and processed a return for the item so they can get the last .08 from the order. The system has also sent an email of the returned product.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number ********Customer Answer
Date: 07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Breggetta *********Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased life proof carpet from Home Depot, I purchased the carpet specifically for the warranty. My carpet is coming up at the seams and losing its fibers, which is all covered in their lifetime warranty. Home Depot refuses to do anything about it stating its due to a water issue. Which there hasnt been any. They stated my tack strips were old and look like moisture got to them, I told them the installer never replaced my tack strips and they are from the previous carpet.Business Response
Date: 07/24/2023
July 24, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot contacted the customer and apologized for their inconvenience. We partnered with our store team and ************ team to conduct a site visit for inspection. During that time, ************ team discovered that the carpet was delaminating. Our store team has partnered with the manufacturer to ensure that the customers concerns are being resolved. We will continue to work with them to make sure everything is fully addressed. Should the customer require additional assistance, please advise them to contact ****** at *************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a weed eater from Home Depot online that is defective or has a design flaw in that it wont trim in a straight line and further the battery charger died and the battery doesnt hold charge. I attempted to return it to the mount ****** Home Depot here in *********** and they said they couldnt return it due to some ambiguous reason but they offered store credit. I dont want store credit I want a refund for a defective product. Its barely used one time. Called the online customer ********************** and they said they would send a courier to pick it up. That never materialized. Then I tried to go thru PayPal and selected the wrong reason. Then I tried to go thru my credit card but they denied ** I hadnt actually returned it. I cant return it they wont even give me a shipping label - like whats going on?Business Response
Date: 07/12/2023
July 12, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *************************/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive team provides the following information.
We contacted the customer by phone, but the customer preferred method of contact is by email. The customer was advised he is no longer within the return policy and was offered a gift card which is our only and final offer and he refused.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number ********Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So again I placed a order at homedepot online in the amount of $2,288.92. The reason for my large purchase is because I'm replacing items damaged in a flood from hurricane ***. After placing my order. I noticed homedepot took more out. Now after contacting customer ********************** they go on about a hold. There is no reason if I place a order a hold be made. I should be charged *** that's it a order of this magnitude caused my bank account to go almost negative. So I was pretty much charged double until it falls off it should be off instantly. I shouldn't have to wait cause of a hold you and lowes are doing the same thing. It's unnecessary. Now I'm forced to put paying my bills on hold *** risking late fees cause of a hold. This needs to be changed and the hold taken off. I was forced by my bank to stop all future payments from homedepot cause if this issue. I will never order online again. You might be lucky if I go back in the store too. Word of mouth is the best form of buisness so when you s**** someone of money like that it makes bad buisness. Upon looking at reviews after this is common so alot of pussed off customers. I need this resolved immediately. There is no point of a customer ********************** department if they don't have good customer ********************** skills. Very rude *** unhelpful.Business Response
Date: 07/05/2023
July 5, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *****************************/ BBB Case # ********Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive team advised no communication from the customer via telephone or email responses. Closing due to no contact but will re-open if the customer does respond.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number 33089932Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to receive a refund since 5/25/23 for a damaged/returned appliance of more than $4000. I have called Home Depot numerous times and each time am given a different reason for the delay but that a credit is on its way...first they said they needed to verity the appliance made its way back to GE, then I was just calling back to soon (I was told the credit actually takes **** days, not 3-5 as I had previously been told), then I was told someone didn't press a button to close my claim and so on. I was promised on 6/20/23 that again my credit would be processed in a *** of 3-5 business days. As of today, 6/27/22 I still have not been credited by Home Depot. I want my full refund plus the interest I have been incurring on my credit card. And how much interest is Home Depot making on money from me plus other customers whose credits they are not issuing. The original purchase of this item was back in March 2023. This is unacceptable.Business Response
Date: 07/06/2023
July 6, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
Re: ***************************/ BBB Case ID #********
Dear **************,
We acknowledge the receipt of the BBB Case ID #********. On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her appliance purchase.
Home Depot has carefully reviewed this matter and offers the following response. Online Executive Escalations Specialist *************************** contacted customer on 6/29/23 via phone and provided customer with a $300 gift card as compensation. ****** also advised customer of a manual ********************** request submitted.
With that being said, The Home Depot does not consider this matter closed and will provide all updates.
Please know that The Home Depots goal is to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****************************
The Home Depot | Store Support Center-Customers FIRST!
Executive Escalations
Phone: *************************
Fax: ************
Schedule: M-F 8:00 am to 5:00 pm EST
Case number 33089933Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 1" x 4 ft x 8 ft (4 nos) and 1/2" x 48 ft x 8 ft (1 no) foam boards from Home Depot. I got an email from the store that my order is ready for pick-up and after I visited the store, they did not fulfill my order for the 1/2" x 48 ft x 8 ft foam board as per the purchase order and cancelled my order. When, asked, they refused to accept their mistake and resolve the issue. I lost my HD coupons that I used on this order and They bluntly said that I will have to take the issue with the corporate office directly, which I do not have access to.I kindly request you to resolve this issue and get my order fulfilled. I have attached the screenshots of my order and the product details that is in question.Thank you,-TKBusiness Response
Date: 06/30/2023
June 30, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
RE: *************************************** / BBB Case #: 20240438
Dear **************:
We acknowledge the receipt of the BBB Case #: 20240438.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations team for their immediate attention and assistance with resolution. The Online team contacted the customer to apologize for this experience. As a customer ********************** gesture, the team offered a gift card to place a new order, to which the customer accepted.
With that said, we have addressed the customers concern and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case No. ********Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The full account of the events of this dispute does not fit in the web form, so it is available as a supporting document as "dispute.pdf".Summary:On April 10, 2023, an online order totaling $885.15 was placed with Home Depot for an item with the following description:Makita 15 Amp 10 in. Dual-Bevel Sliding Compound Miter Saw with Laser and Stand Internet#: ********* Order Number: WB42742604 Home Depot has failed to deliver a part of this order after several attempts to remediate this through contacting their Customer ********************** and they have cut off conversation with me regarding this issue with only an offer to return the item to a store 67 miles away, which is not feasible for me, and therefore unacceptable.All supporting documentation:Email #1: email1.pdf Email #2: email2.pdf Email #3: email3.pdf Email #4: email4.pdf Text #1: text1.pdf Text #2: text2.pdf Text #3: text3.pdf Full dispute: dispute.pdfBusiness Response
Date: 07/07/2023
7/7/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************** 30303
RE: *************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive partnered with the *** to request a status of our customers second shipment,when it could not be located the executive agent placed a new order for the missing item for our customer. The *** for the reorder is 7/1/2023. The agent also offered a 20% markdown off the original order for the inconvenience experienced, our customer accepted. A refund of $177.03 was issued back to our customers PayPal account.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Second dud washing machine Ive purchased through Home Depot. Within 72 hours we found out it was a dud again. Contacted Home Depot about exchanging it out for another unit. Refuses to do so. Not looking for a refund, just to be met halfway. All representatives that I have spoken with, including the store manager, unwilling to help or assist. This is not how tours get done. this is unconscionable service from a company that I have use many times in the past for appliances. Just looking to be treated fairly. no one is even willing to actually really help with this issue. Just playing pass the buck.Business Response
Date: 07/05/2023
July 5, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: ********************* / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the online resolutions team contacted the customer to further assist. The customer confirmed that received assistance from in-store leadership with the pick-up and return and is no longer in need of assistance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
**********************
Executive Escalations Representative
Office: ***********************
Reference Number: 33088534Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/7/23 I ordered a custom made shade. Home Depot used two third party companies. One to measure and one to make the shades. Yesterday on 6/27/23, I called Coolaroo to ask when my shade would be shipped . They said theres a problem with my order they never received it all they have is my name and address and its best for me to cancel . I called Home Depot to cancel they said they would cancel the order yesterday I spoke with ***** who placed the order she said no problem she would cancel the $50 plus the ******. I spoke with ***** today whos stated shes in charge of canceling orders and she said she cant refund the $50. This was not my mistake this was Home Depots mistake. They gave me the wrong delivery date and I needed my shade in a timely manner and they knew this. According to the third party company who makes the shade they are unable to make it and they didnt say why. I was given the runaround . I dont do business this way ! Home Depot needs to own up to the mistake on their part. Im Looking forward to both refunds one for 50$ and the other for &******.Thank youBusiness Response
Date: 07/06/2023
July 6, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: ****************************** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by in-store leadership to further assist. The customer was provided with a refund and is okay with the provided with the service.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
**********************
Executive Escalations Representative
Office: ***********************
Reference Number: 33088536Customer Answer
Date: 07/06/2023
I paid ***** for a purchase with Home Depot . I was refunded 49.99$ . Why was this done ? Just curious as it doesnt make sense whatsoever.
Initial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an an order with home depot for appliances on 06/21/23 for a grand total of $1,750.79. I received a confirmation order, a delivery date of 06/29/23 and my credit card was charged. I received an email from my credit card company on 6/26/23, which I saw on 6/27/23, that I received a refund of the same amount from Home Depot. I contacted Home Depot 6/27/23 and was surprised to learn that Home Depot cancelled my order due to a pricing error. They never called or emailed me of any sort of cancellation. The agents advised that they were not able to honor the advertised pricing and it was even noted on my order by upper management not to offer any discounts. They offered to reissue the same order for $2,818.00. I did not accept. I understand they may reserve the right to cancel an order due to a pricing error and do not expect them to honor it. However, the issue is that they did not contact me which resulted in my inconvenience and financial loss. Thinking I was getting a good deal on new appliances, I agreed to give my old appliances away to a friend for free when I would have otherwise sold them (these were still good fairly modern appliances as I was just upgrading). Home Depot claimed that the notifications are automatically sent and that its probably in the spam folder, but it was definitely not in my case. I know how to check different folders for emails. It was never sent to me, probably because it was flagged somehow and even notated by upper management not to provide a discount, that it may have bypassed standard operations. Home Depot not only failed to provide any compensation for their pricing mistake or honoring their advertised pricing, but then also failed to acknowledge and take responsibility for their failed communication of the cancellation which resulted in not only a huge inconvenience but also a financial loss to me.Business Response
Date: 07/07/2023
07/07/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: *****************************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.???
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his appliance order.
Our online team has issued a The Home Depot gift card for the inconvience.
The Home Depot considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: 33083431
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