Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,847 total complaints in the last 3 years.
- 3,461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband's account was closed for no apparent reason. He did not receive any explantion. I want them to open the account again
Business Response
Date: 07/07/2023
July 7,2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ******** and ******************* / BBB Complaint#:20257338
Dear ******,
On behalf of The Home Depot, I apologize for any inconvenience our customermay have experienced regardingtheircredit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by ********, ******************* will receive a response directly from them.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*******************
Executive Escalations
Phone: ***********************
Case: 33110404Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When purchasing an electric dryer from home depot for some reason now the customer has to pay an extra fee for the cord in order to plug the machine I have never had this happen to me normally when purchasing any big appliance they already have the cord to plug in. I am not understanding how they can sell any appliance that is not functional in the first placeBusiness Response
Date: 06/30/2023
June 30, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE : *************************** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with the attempted purchase of a new Electrical dryer.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot has contacted the customer by phone and e-mail to advise that all major appliance companies do not supply dryer cords with electric dryer appliances as there are two standard types of 220V receptacles used in *****************. However, as a convenience due the confusion The Home Depot has also sent ****************** a $100 Home Depot E-Gift card that can be used in store or online towards her next purchase.
The Home Depot now considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* Head
Executive Escalations Representative
Office: ***********************
Reference Number: 33110408Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase the fridge from home Depot paid cash. They never showed up and kept putting me off for weeks into several months before they would deliver my fridge. It was very difficult but I finally got my money back from them regarding this matter.I decided to look other places and ended going right back to the same company home Depot and purchase the fridge again. I received my fridge and thought I was happy with it until I realized that the items in the freezer aren't freezing. After troubleshooting the freezer does not have a good seal on it. I can take a dollar bill and close the door and pull it right out with no problems. It's not making good contact therefore creating a enclosed area for my items to freeze properly. I have contacted the company about this matter and giving me the runaround. It's been over a month and I still do not have a new seal or a replacement fridge because of this defective product. After both issues I've had with them I would like nothing more than just to have my money back. I do not trust this company anymore to purchase products. Please help. You can email me or contact me and I can upload receipts once I get home as I'm doing this from my vehicle in a parking lot.Business Response
Date: 07/11/2023
July 11, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ***********************/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive team provides the following information. We sent an email to the vendor asking for assistance with the warranty claim. Our team has contacted the customer advising of the information provided above, and the customer rejected the idea of us going through the vendor warranty claim. The customer advised us that they wanted a refund or a replacement for the defective refrigerator. The customer was advised that the vendor is responsible for repairing the refrigerator because its under warranty.
An email was sent to the vendor requesting for a technician to schedule a service visit.
With that said, The Home Depot does not consider this matter resolved and the case shall remain open until the customers concerns have been addressed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number ********Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on homedepot.com for the following two items: Bell + ****** Solar Powered Stainless Steel Outdoor Integrated LED Super Bright In-Ground Path Disk Lights (8 per Box) AND JOYSIDE 11 ft. x 11 ft. Red Steel Pop-up Gazebo with Mosquito Netting. The order number is: WP69201987 and it was placed on June 6, 2023.The issue with the ground lights is that so far the four out of the eight that Ive tried have not worked at all. They have been in the ground for almost 2 weeks now in the sun and they do not cut on. I have not tried the other four because those didnt work. The issue that Im having with the pop-up gazebo, is that the storage back and the canopy both are filled with holes throughout. I have enclosed photos of the holes that are in the gazebo that should not be there. I called customer ********************** and spoke with the rep who suggested that I take this gazebo down and return it to the store for a refund I was also advised that this item came from a third-party to Home Depot, And they may not take it back in store. The agent attempted to call the number listed for the third-party seller only to find that the number thats listed is a nonworking number she did this in an attempt to see if they would be able to send me a replacement canopy. I advised the *** that I would not be taking this canopy down and returning it to the store because we caught h*** putting it up in the sun and it doesnt fit in my car She proceeded to offer me a 10% discount on $150 item that is completely damaged. I refused and advised that I would be reaching out to Home depot via the Better Business Bureau for further assistance. I am not happy with the quality of the items that I have received from Home Depot nor am I happy about the service for the past few months, Ive had issue after issue with this company when it comes to placing orders, I need this issue to be addressed and resolved as soon as possible.Business Response
Date: 07/03/2023
July 3, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *************************/ BBB Case # ********
Dear ***********************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive contacted ************************* by phone and she was informed we would make a one-time exception and apply a discount of 50%.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number ********Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having a HUGE issue with HD - this is continuous and I am very concerned.I was set to get a refund on an item from order number - I spoke to the manager at the store over the phone (African Accent), cant recall his name and was advised that he would be processing a refund for me that was supposed to be done weeks prior and it never was - as I was looking at my receipts online I am showing that there was a refund processed back to partial CASH -$383.79 and the remaining $250 back to a card, presumably my HD credit card. I paid for this order on my card in its entirety and NEVER was in the store to receive a cash refund I was fresh out of a major surgery!! I need the rest of my money to be refunded to me immediately! Please see screenshot.Business Response
Date: 06/30/2023
June 30, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ************************* / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent online shopping experience.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with ***************************** on June 30th regarding order #H2707-250124. At this time, we explained that her receipt shows a cash deduction because the balance left after a $250 refund (to her as a gift card) left $383.79 that went to the store.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************.
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that merchandise would be delivered to my home on Thursday 6/15/23 and I would get a call 1/2 hour before never got a call merchandise delivered in my driveway that has to be in my house very heavy flooring I weigh ************************************************************************************************* I called the store very angry and was told that another truck was supposed to come to transport the items into my house I called two more times finally I was told that the delivery driver was coming back and he did put the flooring in the family room and told me that he was told to leave everything in the driveway then I get a call on 6/25 asking if everything was delivered I said I have no idea because I didnt sign for anything so as it turns out there was something missing so I am having flooring installed 6/27 and all supplies are not here?! She assured me that it would be delivered Monday 6/26 I get home from work nothing was delivered imagine my frustration so I call Home Depot it took 3 calls before I finally get told oh the item wasnt available until 15 minutes ago it will be delivered to your house sorry for the inconvenience what is wrong with this store does anyone know what they are doingBusiness Response
Date: 07/03/2023
July 3, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ***********************/ BBB Compliant # ********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent delivery.
The Home Depot has reviewed this case and reached out to all parties involved. At this time, we processed a credit back to the original tender type that was used.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/28/2022 a building permit was granted to the local Home Depot, ******** Center in ******, **. In May I had been contacted that my *********+ glass sliding doors were scheduled to be installed.Project no.0715.2100001.0000-0815-0100, permit number HC-BTR-22-0091189.Installers came out and for 2 days were installing the doors, the Contractor had found things missing which I pointed out, he began writing things down and requested my signature of delivery, additionally he stated he would continue to add the missing parts and issues.Almost a year later I had Universal Engineering Sciences out to inspect the work, I informed him between the install and the inspection that I had been in contact with Home Depot the day after the contractor left and mentioned the issues. The inspector failed the inspection and noted all the deficiencies and parts missing, plus installation issues. Work Order ******. I recently had ************************* installation specialist out and he promised results, 2 contractor's have been out to inspect. Lately I have *** calling both ***** and the Home Services and promised a call back but nothing. Hurricane season is upon us and I am concerned about water intrusion and safety. I just want communication as to what is being done in regards to fixing this expensive purchase, there had been no major problem having me sign a purchase contract. I do have a copy of the inspection if needed. I had been told Home Depot no longer uses them? Next move after waiting a year will be the ********** that assists consumers.Business Response
Date: 07/19/2023
July 19, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent purchase.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with **************************** regarding order # H6951-231959. At this time, there was an ordered placed with a delivery date scheduled for August 22,2023.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
This matter is still in progress and being monitored until we reach a final resolution. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference # ********Customer Answer
Date: 07/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Customer Answer
Date: 09/05/2023
I had thought this case was resolved after a promise to address the installation issue of my previous complaint. My $17,000.00+ purchase had not been addressed for over a year, then a re-installation took place about 3 weeks ago except that the screen framing and screens were not installed, for 3 weeks now they are sitting on my interior Lanai area, they had planned on leaving them outside. I was informed by their Boss via telephone call that day they would be out the next day to finish. Then before the Hurricane threat they were out again and informed me more work was needed because the installation team caulked in the track where the Screen frame had to be attached and would need to be cleaned out. They then stated because of the storm they would be out thereafter, Thursday some rain but Friday clear. It is now after the Labor Day weekend and no contact. I did however contact them as they were planning on using 2x4 wood for framing which I informed them was not acceptable on a home valued over $350,000.00+. Absolutely no contact from Home Depot or the company, so my next step is going to be the ********** or an Attorney to get this resolved. I have been inhaling drying glue since I cannot open the Glass Doors because of animals and insects. I have changed my air purifier and Hepa Filters 2 times already to reduce the smell.Business Response
Date: 10/04/2023
October 4, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************************************************************************************
RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with **************************** regarding order # H6951-231959. There was a site inspection done and completed on September 15,2023. At this time, there was an order placed for additional material ,once received, we will schedule the remaining service to be completed.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
We will continue to monitor the progress of this matter until all services are completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference # ********
Customer Answer
Date: 10/07/2023
Complaint: 20254842
I am rejecting this response because: The work is not completed. Missing trim parts, screens not addressed do not lock. Have sent pictures and email to Koier at Home Depot.
Sincerely,
***************************************Business Response
Date: 10/09/2023
October 9, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************************************************************************************
RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with **************************** regarding order #H6951-231959. There was a site inspection done and completed on September 15,2023. At this time, there was an order placed for additional material ,once received, we will schedule the remaining services to be completed. Mr. ************* case will remain open until the order is received and all repairs are completed.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
We will continue to monitor the progress of this matter until all services are completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************Customer Answer
Date: 10/13/2023
Complaint: 20254842
I am rejecting this response because: Work is still not complete, missing parts and Screens do not interlock as they are supposed to, e-mail was sent approximately 1 week ago after Screen track was installed for screens.Questioned installer about parts for interlocking screens, indicated no. Interior parts trim still missing along with 2 other pieces of trim which keep popping out of door.
I have had 0 communication from Home Depot regarding the matter. Still ongoing after 1 year +.
Sincerely,
***************************************Business Response
Date: 10/23/2023
October 23, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************************************************************************************
RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this **** and reached out to all parties involved. We called and spoke with **************************** regarding order #H6951-231959. There was a site inspection done and completed on October 19 *****. At this time, there was an order placed for additional material ,once received, we will schedule the remaining services to be completed. Mr.************* **** will remain open until the order is received and all repairs are completed.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
We will continue to monitor the progress of this matter until all services are completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference # ********Customer Answer
Date: 10/25/2023
Complaint: 20254842
I am rejecting this response because: I am awaiting the job to be completed, I have had to deal with this situation now for over a year. Still consuming my time in communication and onsite work that I needed to be present, that included the original install, original failed inspection, numerous site visits by Home Depot to determine ongoing issue's and parts orders. As of the last Home Depot visit last week I informed them of baby lizards getting in under the door track.This has delayed other landscaping work, installation of new pavers for my outside Patio area with installation of footers, a Pergola install and finally fencing in the yard
All this other work has been on hold for the same period ( over a year ) in order to be satisfactorily installed adjacent to the Glass Door enclosed area.
The area had to be left open allowing for the delivery and installation of the doors, now installed twice, original and then removal and re-install with new framing and sealing.
Unfortunately my original bids which still I have will be increased because of the delay and time limit.
Sincerely,
***************************************Business Response
Date: 11/28/2023
November 28, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************************************************************************************
RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with **************************** regarding order #H6951-231959. There was a site inspection done and completed on October 19 *****. At this time, there was an order placed for the remaining materials with an ETA scheduled for 12/6/2023. There is also a site inspection scheduled for 12/7/2023.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
We will continue to monitor the progress of this matter until all services are completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference # ********Customer Answer
Date: 11/30/2023
Complaint: 20254842
I am rejecting this response because: This is totally ridiculous, it has now been over a month since the order for materials have been ordered for the same parts that have been missing since the initial order of the doors and installation. Numerous times Home Depot has sent out a representative, assuring me that the issue would be expedited and corrected.I still get water intrusion when my lawn sprinklers run and the area remains wet until I turn on a carpet blower.
If I transferred the picture correctly you can see baby lizards get in past the screen and under the sliding doors which I also informed the installers were too high allowing, heat and the same getting into my Lanai and eventually into my home when my other sliding doors are open.
I had hoped to put up my Christmas decorations but now it seems again I am at the mercy of Home Depot.
Lastly the manufacturer of the Doors is located here in *******, not far away, so it is hard for me to believe they do not stock parts. My last payment on this Project has been made and I still wait.
Home Depot has never compensated me for my time and inconvenience, and the times they have been here to resolve the problems are now numerous.
Sincerely,
***************************************Business Response
Date: 12/07/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************************************************************************************
RE: *************************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this case and reached out to all parties involved. We called and spoke with **************************** regarding order # H6951-231959. There was a site inspection done and completed on October 19 *****. At this time, there was an order placed for the remaining materials with an ETA scheduled for 12/6/2023. There is also a site inspection scheduled for today , 12/7/2023. We will continue to monitor the progress of this matter until all services are completed.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference # ********
Customer Answer
Date: 12/08/2023
Complaint: 20254842
I am rejecting this response because:Once again after the meeting yesterday 12-7-2023 another inspection was made by Home Depot and the manufacturer PGT and the **************** parts were identified as needed to complete the work.
Unfortunately I was informed that it would be sometime after Christmas before the work would be completed.
Once again all my other scheduled work may be delayed, I will have to wait to finish the install of tile on the interior area by the doors. I will also be contacting my Contractors to see if we can begin work on the exterior patio paver replacement and landscaping.
Sincerely,
***************************************Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
last week I made two different purchases at two different times one of the purchases I had the receipt for and the one purchase I did not. I could not find that receipt. I returned yesterday and I was given a refund for the item I had a receipt for and the other I just wanted to exchange the item . In order for them to give me a exchange they needed a copy of my driver&#**;s license. I did not feel like I should have to give them my driver&#**;s license for a purchase that cost approximately $15.00. All I want is to exchange my water base finish for a oil base.Business Response
Date: 07/10/2023
July 10, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: ************************* / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customers concerns have been escalated to store leadership for further review and assistance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
**********************
Executive Escalations Representative
Office: ***********************
Reference Number: 33108780Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *** or Madam Here is the information you ask for concerning my case. I had other documents that I wanted to show you but some of the documents are missing, and I believe that while I sat there with ******** and showed her my folder, she somehow removed important papers that show the quotes she gave me for the remodel of my kitchen and the level of deceit that goes on in Home Depot. I am shocked and disappointed by the behaviors exhibited in Home Depot. It appears that this business practice is condoned inside the Home Depot franchise because I tried to call headquarters and issue a complaint but it is almost impossible to contact Home Depot headquarters. The papers that are missing show the progressive increase in the price for the remodel. It went as high as $13.000.00 dollars for the cabinets in the end. I believe the Home Depot singled me out to discriminate and exploit and rob me of my money like any other low life con man in the street. I hold *************************** responsible for this crime. She is one of the employees responsible for this fraud perpetrated on me. She and her other ************** ought to be arrested and made to pay for their crime. Home Depot has violated the trust I have in my fellow man, and Home Depot violated the trust one ought to have when one enters into a business contract with the public.Account Number is missing, and I know it was on one of the papers that was removed from my file.Confirmation Number ********* Dates May 9,2023 Case Number **** **** ***** , Gyzelle Sincerely ***********************Business Response
Date: 06/30/2023
06/30/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: ***********************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.???
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with the quotes he received for his kitchen makeover. I spoke with the customer and advised him that quotes expire, quotes do not include promotional rates, installers rates are not included in the quote, & quotes fluctuate.
The Home Depot considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: ********Customer Answer
Date: 07/05/2023
Complaint: 20254417
I am rejecting this response because: Because nothing was done on my behalf and the paperwork I requested was never returned and more than likely deleted or thrown away in some garbage can. I want the people responsible held accountable for their actions and fired from their position. I want to be compensated for my time.
Sincerely,
***********************Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the rug from HomeDepo I spent a lot of money on the rug they told me that IF IT GOT DAMAGED they would replace it I was so happy 10yr warrantee, Happiness was short lived .also it said if i had pets stains it was covered again they lied to me , I worked a long time to pay for the rug and i am tired of fighting with them over this i had the rug cleaned and again I could not get the stain out when i bought the rug they were so nice a yr. later they treated me like I was a criminal .i am 73 yrs old I have worked hard for this and a long time saving for this rug now after doing things right my whole life I get treated like a fool. all i am asking is to replace the rug like i was promised. also when they installed the rug, they were short, and they put patches in please do the right thing and replace it thank you *************************** ****** ****Business Response
Date: 07/10/2023
July 10, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: *************************** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer has been contacted to provide a copy of the receipt from the purchase to provide further assistance. Once the receipt is provided, we will continue to assist the customer.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
**********************
Executive Escalations Representative
Office: ***********************
Reference Number: 33108785
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