Business Profile

Building Materials

The Home Depot

Headquarters

Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11,883 total complaints in the last 3 years.
3,464 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online for numerous items. Order #WG36604233. Two of the items, we utilized the tool online to get an idea of the amount of product needed- which was the play sand and the river rock. Both of the orders were beyond what The Home Depot online tool suggested. We decided to utilize the river rock in other projects, however, we have an excessive amount of play sand left over.I contacted Home Depot to get return information, and they offered to pick it up. I advised all the play sand being returned was sealed in one of the pallets they originally delivered. They sent a 3rd party vendor-of whom which destroyed the pallet, made a huge mess on our driveway and proceeded to state that the pallet was broken before he arrived. This gentleman raised his voice and screamed at us, and we choose to terminate any further conversation with this individual. We contacted HD customer care and they assured us they would pick up the order. They advised the order would be picked up the week of July 10th, then on August 1st, and finally August the 12th. I have called numerous times requesting assistance to finalize this matter, and my previous to last call with ****************** provided a case number, she never bothered to advised us that the case number didn't exist. Our last contact was on August 11 with a rep named ************** ***** was the one that advised that the case #******A was bogus and nonexistent. ***** provided us a new case #********. ***** assured they would take care of this once and for all and the pallet would be removed, and items returned on Saturday the 12th, which did not occur. I am tired of calling customer care and getting the run around. I am within my return period and I want to have the items picked up as I was offered such service and receive my refund for such items and be compensated for my time and the disrespectful behavior in which this has been handled. It appears that reporting this issue to BBB is the only way for it to be handled.
Business Response
Date: 08/25/2023
August 25, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

********************** /BBB Compliant #********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Online Executive team reviewed the case and partnered with our stores manager. At this time, there were two different refunds processed to the original tender type. We asked our valued customer to please allow **** business for the refund to reflect.

If ***** should need any further assistance, please contact ****** at *************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: 33562744
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Diego del Rio
Initial Complaint
Date:08/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past several months, I have tried to access the billing website for my Home Depot Credit Card. My computer continues to notify me that the website that I have been using for years is no longer a secure site. All of the other sites I use, ***** MasterCard, Etc. do not have this problem. I have tried to contact Home Depot via phone but their touch tone system does nothing to help and does not allow simple touch tones to access Customer **********************. I have tried using voice commands but it does not recognize the term "Customer **********************". I have called several stores within my area asking for assistance and they do not have qualified personnel to accomplish that task. So, I am basically resolved to the following two options.1. Someone from Home Depot that is English speaking get off of their backside and resolve this issue.2. I cancel my card and start using Lowes products only with a very intense memo to my social media site.Thank you
Business Response
Date: 08/30/2023
August 30, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
****************************************************************************************** 30303

RE: *********************** / BBB CASE#: 20480237

Dear **************,

We acknowledge the receipt of the BBB CASE#: 20480237

On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We attempted to reach out to the customer by phone on 8/24/23, 8/29/23 and 8/30/23 and have not received a response. We have acknowledged the customers concerns by sharing The Home Depots privacy preferences and policies as well as encouraged the customer to clear cache/cookies and clear browser history. Lastly, we have shared full contact information to credit services so that the customer can either mail or make payments over the phone.

With that said, we have addressed the customers concern and consider this matter resolved.

Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********
Initial Complaint
Date:08/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order WM42892908 on August 8, 2023 for $201.80. My order shipped with three tracking numbers. I specifically added "BLDG A" to my address to ensure the delivery was made correct. Tracking number ************ shows "Shipment exception Barcode label unreadable and replaced" on 8/9 and "Delivery exception Incorrect address - Apartment/Suite number" on 8/11. I believe the "BLDG A" was left off the shipping labels causing issues. I did not receive the tracking numbers ************ or 1ZBV05110322782501 either. I contacted customer ********************** via live chat on August 16, 2023 at 1:20 PM and my chat lasted until 1:51 PM. Most of this time was spent waiting on the agent to respond. When I did receive a response, it was that I would need to contact my bank and dispute the charges and nothing could be done. I even pointed out the fact that tracking number ************ shows a Chewy box, not a Home Depot box. I was just told "Not all items are shipped in a Home Depot box. In fact most boxes are from the vendors." Chewy.com is a completely different company and that doesn't make any sense. I would just like a refund processed and to receive adequate customer ********************** from Home **********************. My issue wasn't even investigated. Thank you.
Business Response
Date: 08/28/2023
August 28, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: ***********************/ BBB Compliant #********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent delivery with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Online Executive team reviewed the case and processed a refund due to fulfillment failure.

If the customer needs additional assistance, please contact ******** at ************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two doors and two storm doors from Home Depot in ********, ******** on January 24, 2023. The doors were installed around April 2023. On August 8, 2023, I sent an email with pictures to the store in Edgewood that showed the front storm door was leaking and the door and floor were getting wet. I did not receive a response. On August 11, 2023, I called the store in Edgewood and left a message about the leaking storm door. I did not receive a response. On August 14, 2023, I went to the store in Edgewood and spoke to customer ********************** who stated I would be contacted about the leaking door. I have not been contacted. It has been raining frequently here in Harford County. After the rain my door is wet. We must use a towel to keep the water from running onto the floor.
Business Response
Date: 08/28/2023
August 28, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: ************************* /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent store experience with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalations team called and spoke with our valued customer regarding order # ************ on August 28th.At this time, ***** acknowledged that our service provider has addressed his concerns and there are no open service issues.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/16/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased carpet from The Home Depot Store # ****, *******************************************************************. Description # ****-291-895-********* I (special order) (12'0 x 58'3) which cost me $1992.29, not including the carpet pad that cost $ ****** bringing the total cost to $ *******. I filed a claim because my carpet had some stains that the professional carpet cleaner couldn't remove. After all, my carpet supposed to be stain protected or stain proof and 10 years warranty. I started the claim process around about June 27, 2023. On June 29, 2023, I sent in all the photos and the receipt from having my carpet professionally cleaned. All the information was sent to *********************, Customer *************** Specialist. She's in charge of handling all the claim information. **************, then sends my claim information to Engineered Floors, Mr. ************************ Home Center Claims Analyst. **** Corporate Drive, ******, ** *****. Home Depot Store # **** and Engineered Floors are procrastinating and protracting the process of this claim. I have to constantly reach out to ************** through phone, email and coming to her location; and her statement will be " I will get back to you the next day." And she does not. I even requested ************** to give me the claim analyst name so I can contact them, which she refuses to. ************** and **************** made every effort to soft-pedal my claim. ************** and ****************, refused to send a specialist to my home to examine my carpet. Instead, she's asking irrelevant and set-up questions so they can automatically disqualify me from my claim. That's why The Home Depot Store # **** and Engineered Floors, do not want to send a Carpet Specialist, to my home because they do not want to honor my claim and warranty. We are now in the middle of August, and this claim has yet to be resolved.
Business Response
Date: 08/30/2023
August 30, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303

RE: ***********************/BBB Complaint #********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot District Service Manager reached out to the customer to address his concerns. After further consideration of the customer claim submitted for defective carpet, it has been determined that the carpet will need to be replaced. **************** has agreed to have the carpet removed and replaced. The customer has the direct contact information of the service provider shall he need further assistance. No further action is needed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33071145
Customer Answer
Date: 08/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a washer and dryer from home depot had severaldifferent problems and was directed by home depot to call ******** ******* would troubleshoot the problemover the phone and it would work until in February i was told again call ******* only to find out the issue from the washing machinewas happening becausethey istalled mt machine imprprely whichcause the damage to the drainage system. Home Depot refuse to acknoledge that if it was installedcorrectwe wouldn'tbe here. I just purchasethis machine and *******verifed that the machine was damage due to istallation . They are now saying my extended warrety ran out . I trold them yes whe you installed in iproperly the no ant t carge me to fix the machine.
Business Response
Date: 08/18/2023
August 18, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: ************************* /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive team reviewed the case and partnered with *******. At this time, there was a check processed and expedited. There is an ETA of 3-5 business days.

If **************** should need any further assistance, please contact ***** at *************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Initial Complaint
Date:08/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/20/2022 I entered an agreement with Home Depot to replace my windows at my residence for a contract price of $34,394.31 facilitated by ***********************, Home Depot Design Consultant. The installation began on 3/6/2023 and was completed with a service order processed against change order ******** in mid-March. This service order was to replace an installed double window that was too large for the opening making it very difficult to open and damaged window screens. After assurances from Home Depot and the contractor installer that the service order would be processed, I paid the remaining cost of project. I started reaching out to ***********************, Sales Manager, and *****************************, Home Depot Installation Services, on the status of my service order 4/14/2023. In May I contacted ***************************** and was told that the windows were scheduled to be delivered 5/25/2023. I reached out to him again and was told 6/2/2023 was the delivery date. ********* told me that he would have with window installer verify that the windows were delivered and, in the warehouse, so we could schedule replacement. When I got no response, I reached out to the window installer who had not been told to do this, but he agreed that he would check on and get back to me. When I did not hear from window installer, I contacted him and was told there were no windows or screens in the warehouse, and this had conveyed this to *********. After this incident, I have been contacting The Home Depot at Home Services at ************ (*********************************************************************). The Home Service department has consistently told me that my service order is being processed by the window manufacture and Home Services waiting on delivery date. In mid-July I found out this service order has not been processed by Home Depot. All I desire is that Home Depot honor their agreement and replace the double window and screens. See attachment.
Business Response
Date: 08/22/2023
August 22, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: ************************* /BBB Compliant #********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent window installation with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalation team reviewed the case and partnered with the appropriate business partners. At this time, the current ETA for delivery of the windows is the middle of September.

With that being said, this matter is still in progress and being monitored until our valued customers project is completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Customer Answer
Date: 11/07/2023
I filed a Complaint Number ******** with the Better Business Bureau in August concerning The Home Depot At Home Services concerning a window installation project for my residence. The window installer had submitted a service order to have an installed window replaced because of his dissatisfaction with the operation of the window and another window having a damaged window screen. In a couple of days after this complaint was registered with Better Business Bureau, ***********************, Regional Manager, at ************ contacted me to apologize for the difficulty in having this service order executed to change the window and replace the screen. He admitted that the fault was with Home Depot and that Home Depot would rectify the situation. A representative of Home Depot Executive Escalations, *********************, at ************ at extension *****, also contacted me and assured me the service order would be executed and Home Depot would contact me during the last week of September to provide me a status of the delivery of the window and screen and set up appointment to have the window installer replace the window and screen. When Home Depot did not contact me in September, I reached out to *********************** and ********************* twice in early October attempting to find out information on this service order. I left messages with each individual both times and never received a return call or any other message from them. On October 18, 2023, a representative from Home Depot (***** at *********************) contacted me to let me know that my delivery of this service order had been delayed until November 2. ********************* also reached out to me on the same day to assure me that this service order had been placed and would be executed to my satisfaction. As of November 6, 2023, no one from Home Depot has contacted me or provided me a status of completing this service order. This has been Home Depots business practice since May of 2023 and is documented in Complaint Number ********.

Business Response
Date: 11/10/2023
November 10, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: ************************* /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent window installation with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalation team reviewed the case and partnered with the appropriate business partners. At this time, there is an appointment scheduled for November 14,2023.

This matter is still in progress and being monitored until our valued customers project is completed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: 33562735
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Home Depot is holding $22,277.50. On 10 August 2023, I attempted to place an order for countertops on HomeDepot.com however received an error stating that the transaction could not be processed. I checked my credit card details to ensure that they were correct- they were- and I resubmitted my order. I received another error stating that the transaction could not be processed. I tried again and the system gave me the same error message that the transaction can not be processed. I caledl the 800 number and attempted to place my order over the phone and the rep stated that my card declined. When I check my personal AMEX card via the online portal, it revealed that HomeDepot had charged my card 4 times in the amount of $5569.20, and 7 times in the amount of $0.10. totaling $22,277.50. Because the transaction stated it could not be processed, there is no order number and no receipt for goods or services, yet Home Depot is holding $22,277.50. I have spoken to countless representatives who have provided no resolution. I was even told by one representative, *******, that "We only take your money. We don't give it back." I have been told to contact my bank by representatives who do not understand credit card processing- only the merchant can release pending funds. Even with my credit card provider on the line, Home Depot could not provide them with simple information regarding the transactions, like the amount and authorization code. I have been placed on hold given the run around, transferred, hung up on, told they can not help me yet Home Depot is holding $22,277.50. Please assist me with resolving this issue.
Business Response
Date: 08/28/2023
August 28, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: Venesulia **** /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent delivery with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Online Executive team reviewed the case and verified the funds has been reversed. We offered the customer compensation, and ********* accepted the offer.

If the customer needs additional assistance, please contact ******* at ************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Business Response
Date: 08/28/2023
August 28, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: Venesulia **** /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent delivery with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Online Executive team reviewed the case and verified the funds has been reversed. We offered the customer compensation, and ********* accepted the offer.

If the customer needs additional assistance, please contact ******* at ************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Business Response
Date: 08/28/2023
August 28, 2023

Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************

RE: Venesulia **** /BBB Compliant # ********

Dear **************,

We acknowledge the receipt of the Better Business Bureau Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent delivery with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.The Online Executive team reviewed the case and verified the funds has been reversed. We offered the customer compensation, and ********* accepted the offer.

If the customer needs additional assistance, please contact ******* at ************************.

With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********
Initial Complaint
Date:08/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This bug spray is on Clearance for **** but it rang up **** even though there was at least 5 price tags around it that saud **** in the clearance section and there was around 100 bottles of it there. I bought 2 bottles for double the price.
Business Response
Date: 08/18/2023
Tell us why heAugust 18, 2023

Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303

RE:*************************** / BBB Case # ********

Dear ****************************,

We acknowledge the receipt of Better Business Bureau Consumer Complaint # ********.

On behalf of The Home Depot, We apologize for any inconvenience our customer may have experienced while shopping with our company.

The Home Depot has carefully reviewed and investigated the matter and have contacted our customer. We have confirmed the product was labeled and ringing up correctly on the date of our customers purchase. The item was marked down for clearance on August 15th at $3.30 each. However, weve provided a gift card for the difference as a courtesy to our customer.

Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.

Best Regards,

**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case: 33575463
re...
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time I make an in-person purchase at Home Depot with my debit card now, they somehow know how to link that purchase to my email and have been sending me emails asking me to review the products I purchased. I do not have an account with Home **********************, nor is my email address linked in any way to my debit card. I do not know how they are doing this and consider it to be digital/financial stalking. I have previously submitted a privacy request to Home Depot, which the company refuses to honor. My most recent in-store purchase was on 8/10/23, and I received an email this morning (8/16/23) asking me to review that purchase. I have not signed up for Home Depot email subscriptions of any kind, and clicking unsubscribe does not stop from them tracking my in-store purchases.
Business Response
Date: 08/23/2023
August 23, 2023

Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
**************************************************************************************************

RE: *********************************/ BBB Complaint # ********

Dear ********** ********** behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Team unsubscribed the customer from all Home ********************** emails and advised the customer that they should not receive any additional emails.

With that being said, The Home Depot considers this matter resolved.

Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

*******************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case: ********
Customer Answer
Date: 08/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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