Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,888 total complaints in the last 3 years.
- 3,462 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached detailed explanation and supporting documents about an purchase experience with the Home Depot (HD). As it stands today, I have not received my product and HD had not refunded my money ($438.77) . Since I wrote the attached letter and submitted it to Home Depot and the ***************, Home Depot has denied my request to receive a refund for a product I never received. I have been shuffled around to different service departments and finally being dumped off with the ***************, a 3rd party. I feel I did nothing warranting HD basically stealing over $400 from me. I just would like my money back for a product I did not receive and a for an error that was not my responsibility. I am seeking some sort of resolution since the sum of money is not small. Please assist me if you can and it would be very appreciated. Thank you. *******************
Business Response
Date: 09/07/2023
September 7, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *******************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team has reached out to the customer to address his concerns. ************** will receive a full refund within 3-5 business days. The customer is satisfied with the resolution and no further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
Case: 33669628Initial Complaint
Date:08/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was to receive delivery of two refrigerators that I had purchased at Home Depot on Friday morning before I left for vacation. Home Depot stated that the delivery company would call fifteen minutes before delivery while they were on their way to my rental property. The delivery driver never called and I reached out to the delivery company and spoke with dispatch. Dispatch apologized and confirmed that I never received a call and told me to remain at the rental property and the drivers were required to deliver as promised. I waited all day and was late for my vacation with my family. I waited from early in the morning until late in the day and they never showed up to delivery *****************.Business Response
Date: 09/11/2023
September 11, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************************;
RE:*******************/BBB Case # ********
Dear ***************,
We acknowledge the receipt of your BBB notice dated August 28, 2023, regarding the number referenced above.
On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
The Home Depot contacted the customer and offered a $200 discount off the order. The customer accepted the compensation. The amount has been applied.
With that being said, The Home Depot considers the matter closed in our office.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
******************
Executive Escalations
Phone:***********************
Fax:************
SF: ********Customer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:08/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot has installed a patio door in my home in 2019 and we have didnt get a lot of rain until the winter of 2022-2023 and that when rain water started coming into the house thru the patio door. When I removed the exterior trim I noticed that the flashing had failed. I removed the flashing to start the repair because I knew the warranty has expired on the installation, but after removing the flashing, I saw that the ****** screws were randomly placed, just one on the left, one on top and about 6 on the right side and none of them are completely whack allowed the door to move. I contacted Home Depot in fairfield and talked to the installation supervisor and told her about the door, and I said that I know that the warranty has expired on this but I just want to let them know how badly the door was installed. She said ir doesnt matter, if their inspector deemed its an installation issue, they will make it right. The inspector came out and checked the door and before leaving, he said he will recommend to have the door reset properly. I didnt hear anything from Home Depot for 2 weeks and when I called and email about the status they said they are still looking into it and asked me whether I had some stucco work done after they installed it and I said no. I received a call from the supervisor and she stated that since I removed the exterior trim, I have voided the warranty. I raised the concern to corporate level, and explained that the trim had nothing to do with the improper installation and told and I wouldnt have found out about the improper installation if I didnt remove the trim. My explanation fell on def ears and they wouldnt honor the mistake their sub contractor made. I am not sure if this complaint would make a difference but I just want to put this out there to increase awareness, and hopefully send a message to home owners about checking contractors work. I have been a Home Depot customer for a while but after this experience, I will never buy anything from them again. Thank you.Business Response
Date: 08/31/2023
August 31, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Installation Service Team reached out to the customer to address his concerns. ******************** advise the team that he did not need further assistance as he has completed the repairs himself. The customer was provided with compensation for his inconvenience via Home Depot gift card. No further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33669683Customer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Afternoon Sir or Mam,Today on August 27, 2023, at around 2:00 pm I visited your store to buy some items for my garage. When going through your self-checkout line I forgot my military discount. At which time I asked an older lady who was in charge of the lines to help me and I showed her my military identification, but she did not seem to care. She just said if I didnt remember my number I entered online she could not honor my discount. I explained that I could not remember because of my severe PTSD. Again, she just said sorry, *** will let us go if we help Veterans. For such a military friendly company I cant believe you hire people like this in a customer ********************** role. She was very rude to me!Business Response
Date: 08/28/2023
August 28, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ************************* /BBB Compliant # ********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent store experience with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalations team called and spoke with our value customer. At this time, we apologized, and also will use this experience as a coaching opportunity as we work to improve.
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in April I bought a washer machine from home depot in ****** in ***************** Upon delivery while installing the washer the home depot crew damaged my dryer machine that was in the laundry room. A reported was file however they have not making any progress to fix or replace my dryer machine. They vandalized my property and not doing anything about it. I was told by home depot for me to take the time to find a company that can come out to look at the damaged on top of that, I have to pay that company for them to come out to get me an estimation in how much it's going to cost to fix.Business Response
Date: 09/05/2023
September 5, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
************************************************************************************************
RE: *************************** /BBB Compliant # ********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their recent delivery with our company. Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalation team called and spoke with our customer on August 28th regarding order #************. On August 29, *****, we issued a $200.00 credit to cover the cost of hiring someone to get an estimate for a Sedgwick claim.
If there is any further assistance needed, please contact ******* at *************************.
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Reference: ********Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 5 windows for a remodeling job, various sizes. Two of the windows that were installed are cracked. I have already installed them and fix the cracks I would have to uninstall them, redo the frame, and repurchase windows and have them reinstalled. I have contacted the Home Depot store in **********, ********** about the cracks and I am told to speak to the "windows manager' or 'just bring them in" for an exchange. These are installed windows inside the building, I can not just 'bring them back". It's not like it's a lawn mower or flower pot that I can just pick up and bring in. This is a manufacturing defect and I think the store should take responsibility. Also, I purchased some flowers and plants and they have died and I can not take them back because they are passed the 90-day return policy. I have written the company headquarters and the store, again to no avail.Business Response
Date: 09/01/2023
September 1, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: *************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalations team reviewed the customers order and determined the windows were only purchased at, not installed by Home Depot. As the customer purchased the windows from a local store, the customers request for a return/replacement was subject to store management discretion per company policy. The El Cerrito Home Depot offered to replace the two windows at no charge to the customer, and the customer is supposed to visit the store on 9/1/2023 to retrieve their replacements. However, removing the damaged windows/installing the replacements is solely the customers responsibility, as this was not a Home Depot installation project. The customer confirmed the offer via email on 9/1/2023.
Regarding the plant purchase mentioned in the customers complaint, the customer confirmed they were beyond the ****** return window and couldn't provide proof of purchase for further investigation. As they are outside Home Depots return policy and unable to provide proof of purchase, Executive Escalations advised a return for refund/replacement was not possible at this time.
With that said, we have addressed the customers concerns and consider this matter closed.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please feel free to contact me.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: ********Initial Complaint
Date:08/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a listing placed on Home depot for a portable electric generator. Seeing that it was a good sale price, I along with others bought a few. Almost 1 week later after they change the entire product page and listing. Even the product details show that it comes with an entire generator but now it just shows a picture of a cord. We assume after all the orders they got, they are not changing the listing so people cancel their orders which are back ordered and no ETA on being fulfilled. These types of practices are not ethical what so ever and forced me to file my first ever claim.Business Response
Date: 09/07/2023
September 7, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations has contacted the customer and apologized for their inconvenience. Upon further investigation from our online team,it was discovered that the customer order was actually for a wire connector and not a generator. The online team has collaborated with the appropriate team to update the description on The Home Depot website to avoid any confusion in the future. Should the customer require additional assistance, please advise them to contact ***** at *************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********Customer Answer
Date: 09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my appliance on July 11th and my order number is: WG37620493. I paid for guarantee and installation but was highly unsatisfied with the service I was given for the below reasons. 1. The appliance got delayed for a week even though I had it scheduled to be installed at a specific date but it arrived at July 22nd. 2. Appliances were installed incorrectly, the washer and dryer should have been placed in a way that the doors would face the walls. Instead of that, they were placed in a way that would have the doors up against each other so I am not able to easily transfer my clothing from the washer to the dryer and have difficulty opening my laundry door. 3. Because I had a leak, I had someone come stop it and they placed a cap to block the water but when the Home Depot installers came, they told me that they cannot take that off to provide me with warm water so I can only wash my clothing with cold water. 4. When they came to install the appliances, they were using a dolly to bring them in.However, when they were done and were taking dolly out, they damaged my storm door by pushing up underneath it and pulling it out of place which caused the frame to rip off of its place. Due to this damage, I am not able to lock my storm door and feel very unsafe. I was expecting a profession job to be done but I was left very unsatisfied and would like for these issues to be resolved as soon as possible or I will take legal actions as my property (storm door) was damaged in the process.Business Response
Date: 08/31/2023
August 31, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. Our Online Executive Escalations Team has contacted the customer and apologized for their inconvenience. Additionally,as a gesture of goodwill, our online team has issued a refund to the customer to cover the cost of repairs that were carried out by their local repair service company. Should the customer require additional assistance, please advise them to contact Faith at *************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********Customer Answer
Date: 09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* Air Conditioning window unit from Home Depot (*********, **) on April 7th 2023. This window unit was defective, and ended up having cooling issues within two to three months. I reached out to Home Depot originally for assistance; but was told that it had passed their 2-Month Warranty and to reach out to *******. ******* acknowledged the window unit was indeed defective and sent over digital exchange papers to my email. These exchange papers were supposed to help me refund this item back to Home Depot but once I provided Home Depot with all of my paperwork and waited for the return to be processed, I only could receive store credit. I do not want store credit for this item because Home Depots store warranty is only for two months, and the unit I got sold was defective. At this time, Im requesting a full refund for this item from Home Depot. I initially thought this was a good company, but between them and *******, I dont want to do business with either company.Business Response
Date: 08/29/2023
August 29, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations Team has contacted the customer and apologized for their inconvenience. Our online team partnered with our store management team and found the customer was given a Home ********************** Gift Card due to the customer being outside of the return policy.
In order to make up for any inconvenience caused, our store management team is willing to try to cancel the store credit and provide the customer with a refund in cash. However, our online team has advised the customer this is not a guaranteed solution and we apologize if our store team are unable to fulfill this request. Should the customer require additional assistance, please advise them to contact ******** at ************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an online order. After an hour I went to the store to follow up. Was told order was canceled by the system. I then asked where I can find my items since they didn't have anything ready. I walk over and the items are not in display, was told to walk across the store to the other end and still no bags that I was looking for. I asked an employee on the check put section, he couldn't find it. A girl with with with either lead or coach tag said walk by to the other side I'll send someone. 5 minutes later no one shows up. This store is poorly ran and managed. Lack of courtesy and customer **********************. I then asked the girl was the managers name! She couldn't tell me! Because there's a lot of them. After I asked a few more times she blurred out *****. I paid the same amount for the same item but with less qty. This store is definitely bad for serviceBusiness Response
Date: 08/29/2023
August 29, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations Team has contacted the customer and apologized for their inconvenience. Our online team partnered with our store management team so they may take steps to ensure our in-store associates receive additional training. Additionally, as a customer ********************** gesture our online team has provide the customer with a Home ********************** Gift Card for their inconvenience. Should the customer require additional assistance, please advise them to contact ******* at ************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
SF Case #********
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