Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,955 total complaints in the last 3 years.
- 3,426 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern, On August 9th I placed an order with Home Depot for an outdoor sofa for my father. Order number WB20596460 for $711.55. The order arrived on August 18th and was damaged. I contacted Home Depot and sent pictures (I have also attached a couple to this complaint). They stated since so many of the metal pieces that were supporting the sofa were bent, that the best option would be to return the original and then order another. They stated that they would be setting up the return so that someone would come out to my Father's house and pick up the old sofa (I did tell them that I would be willing to dispose of it on my own if they could refund me but they said it would be no problem to pick up the damaged sofa). At this point in time, I have called Home Depot 4 more times to get someone to pick the old sofa up and refund my order. They have not done so. They have told me once that ***** (a shipping company would be picking it up). It turns out another shipping company NSD is supposed to be picking it up. I have called both companies myself to get them to pick up the order and only get a person saying that, "they will relay the need for item pickup to their terminal team". NSD has actually told me that they failed picking it up even though they never attempted to come to my Father's home. Calling Home Depot customer ********************** again says that there is nothing that they can do unless it is picked up. At this point I am still willing to get rid of the damaged sofa myself as long as my order gets refunded. Is there anyway to assist me with getting a refund for a damaged outdoor sofa?
Business Response
Date: 09/19/2022
September 19, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint#: 18022373
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team contacted the customer on 9/14/2022. The customer advised they placed a reorder for the same set under a new order number. Our team refunded the customer for the original order as a reorder was already in progress and advised the customer would receive their refund ********************** within 3-5 business days.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (******** @ *************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
******** Sherrod
Executive Escalations
Phone: ***********************
Case: 30128850
Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Home Depot has done a great job resolving my concern and has refunded me for the original purchase. I am sorry that I needed to involve the BBB but as normal channels did not appear to work. I hope that my future commerce at home depot is smooth and I do appreciate their prompt reply when the complaint was filed. So I will be comfortable shopping with them again as a result.
Sincerely,
*********************Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have not had a project finished, project began 5/2022. We have been overcharged for the work which we have paid in full. Materials were B/O, craftsmanship was poor (broke our cabinet etc) Have been trying to get help but we fail to receive call backs or completion. Most of our calls are more promises to receive a phone call only. We need help and are now requesting partial refund for the work we will have to hire another contractor to complete. We have obtained an attorney for small claims.Business Response
Date: 09/19/2022
09/19/2022
Sent Via Email
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: *********************/ BBB Case # *******
Dear ****************:
We acknowledge the receipt of the BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her cabinet installation.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our field team has offered compensation via The Home Depot gift card and the customer accepted. The compensation was agreed upon with a signed Settlement & Release agreement.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
******* Clay
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: 30129800Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a milwaukee lawn mower 6/29/22. The next day items came, i was shorted. I called to talk with the number on the home depot card. Was treated terribly. A few weeks later and several times since a paymen t in the amount of $2000 or $388 that i have not approved has been trying to come out of my accout, with the initial payment actually coming from my checking account. Since the beginning of july this has continued with no stop. I rec. a letter this past week saying my account has been closed due to stopped payments. I have talked with them repeatedly to resolve the issue. Had my old card reported as lost or stolen, issued a new card however the payments for $2000 still trying to come from my account. I never set up auto pay , never had a late payment on this account. They keep telling me nothing can be done to resolve my issue. The reason for the retuned payments is due to my bank stopping them as im not authorizing them. Im having to pay stop payment fees and my credit score is going down because of it and still no resolution. I talked with a person 2 days ago and all he could tell me its a very unique situation but i cant be helped. He encouraged me to make my payments on time. Im not receiving statements since july, cant make a payment with a card that has been closed. Could you please helpBusiness Response
Date: 10/11/2022
October 10, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* ********************************************************************************************
RE: *****************************/ BBB #: ********
Dear ****************: We acknowledge the receipt of the BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account. Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by ********, customer will receive a response directly from them.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely, ***************** Executive Escalations Phone: *********************** Reference Number: 30127951
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator from them last year. I have an extended warranty. I have had trouble with this for a year. I needed a new freezer for it. They have yet to fix my refrigerator. I have reached out and it seems they are not wanting to fix this problem. The ice maker is not working and they were to reach out to me and they have yet to do that. The warranty administrator said I should reach out to Home Depot.Business Response
Date: 09/21/2022
September 21, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **********************************************************************************************
RE: *************************** / BBB Case #: ******** Dear ****************:We acknowledge the receipt of the BBB Case #: ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who advised Allstate approved reimbursement, $1,219.03 via check. **************** understands he must submit an online affidavit for payment to be processed and protection plan will be completed. Allstate also encouraged the customer to contact them directly for any additional questions.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************
Case #: 30127933
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 15, 2021 I rented a truck from The Home Depot in *************** to pick up and take some appliances home. Half way home the truck broke down on me and I had to pull over. I contacted the Home Depot about the truck and was unable to reach *** the manager. A second day goes by and I speak to *** he stated there was nobody to pick the truck up so I would have to figure out how to get it back to the store. I got a towing company to tow the truck back and once back inside the store *** told myself and my fianc that he would try to get us a reimbursement for the tow truck because we were charged those extra days the truck was out even though the truck broke down on us. So we were charged for the original rental extra days and for the towing I paid out of pocket. I never heard back from him about any reimbursement. Around a year later I start to receive letters from the *** group about the truck damages. According to the receipt I received the diagnostics were performed on the truck on September 23,2021 for a battery and cable in amongst labor and other fees totaling $959.19. I spoke to ********************* over the phone once and again another time I reached out to him and left a voicemail. The I received a final notice about spending my license and garnishing my wages. As as I stated to ***************** unaware of how I was responsible for a truck 3 months later for a battery when it broke down on me and I had to pay to have it towed back and the extra days? I am very upset as myself and my family shop at this Home Depot frequently and have seen *** multiple times to learn a year later Im being held responsible for a truck 3 months after I turned it in.Business Response
Date: 09/28/2022
September 28, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: *****************************/ BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding a transaction with our company. The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The customer was assisted with a refund in the amount of $959.19 for the labor and fees regarding the truck rental service. The customer was provided with a settlement and release letter which she has agreed to the terms of. The customers check has been submitted for approval.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case: ********Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a washer and dryer from Home Depot on 10/03/20. I pay the total amount of $1795.59. I also pay for the 5 years protection plan $135 each. Washer and dryer were new. On September 12, 2022, a technician from the Home Depot Warranty came to fix the dryer and change the heading element that it was broken. The technician from the beginning was rude complaining about the call. While repairing the dryer, he makes very loud noises, (that previous technician did not), and he left stating that job was completed. After he left, I did a load of clothes to test the machine. Right there I noticed that he damaged both washer and Dryer. He was careless when he handles the repair call and he scratch both washer and dryer. From front view, washer on the top left, and dryer on the top right. It seems that he scratches both at the same level.I immediately call the number provided on service call confirmation via text, ************ at 4:44 PM. I talked to *********************************, he told me that he will handle that and send me a blank e-mail and request pictures of the damage. I sent him the pictures with no response.Then I call the Home Depot warranty (Asurion) at **************. After explaining what happen, I got disconnected. I called again and requested to talked to a supervisor. She told me to send pictures and damage information to ***************************** which I did, with no response. I just checked online and the Service request ********** has been close and marked as completed. As of today, I have a washer and dryer scratch, and a dryer with a broken vent tube. When the technician arrives on September 12, 2022, washer and Dryer were in perfect body condition with no scratches. He damages my washer and dryer and I need them repair so they look how they were. I paid full price for NEW appliances, not damaged scratch appliances.Business Response
Date: 09/21/2022
September 21, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **********************************************************************************************
RE: ***********************************/ BBB Case #: ********
Dear ****************:We acknowledge the receipt of the BBB Case #: ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who advised the washer repair is scheduled for 09/22/2022. In addition, the dryer repair is scheduled for 09/28/2022 (due to parts).
With that being said, The Home Depot do not consider this matter closed until the repair has been fully completed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 30127930
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 23rd, we bought a brand new set of lawn mowers and trimmers from Home depot's official website. The order number is: WB21862894. On August 25th, when I received the product, I found that the box was open, so I opened the box. During the process, we took photos and videos. We confirmed that this set is visibly used, and even some of the coating has worn off from prolonged use. When contacting Home depot customer **********************, they accept requests for returns. Home depot has established 2 return orders or 3 return orders, the last return order number is: R6341305. In 20 days, I contacted 9 customer ******************** of Home **********************, and communicated again and again, but so far this thing has not been completed.Some details are below, I can provide more detailed instructions or evidence if needed,+ Home depot repeatedly stressed that AUGUST 26 11:am called me, but I didnt answer. But I contacted the telecommunications company and made sure there were no calls during AUGUST 26 10:00 12:00. I might tell them that other companies or individuals call me fine, only Home depot is having trouble calling me. Also, I left them my wife's phone number, but she didn't get any calls from them either.+ A customer ********************** helped us make an appointment to pick up the goods on the afternoon of September 10, but we waited at home for a whole day without getting any calls or picking up the goods directly at home. A customer ********************** at the back also confirmed this.+ Some customer ********************** is very rude, for example, the fourth and sixth customer ********************** directly ended the communication because they cannot answer my question.Now, we are anxiously waiting to find a way to get the Home depot to take this old product and return it to our payment, after all the lawn is growing like crazy.Please help use let them + pick up their old products asap + return our banknotes asap + pay us for weeding costs by third-party companies twice, total $150Business Response
Date: 09/20/2022
September 20, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: Yongqing **** / BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding a transaction with our company. The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The online resolution team contacted NSD to expedite the customers order for pick up and return. The customer confirmed that the mower was picked up on September 14, 2022, and has been refunded for the purchase. The customer was also provided with a Home ********************** gift card for the dissatisfaction of service.The customer was very appreciative.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case: ********Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We decided to remodel our bathroom and have always used the Home Depot for supplies. I routinely receive a 10% coupon in the mail and waited to receive one to make a purchase. I received one on 8/31 and thought it expired on 9/9 and come to find on 9/9 out it was 9/7 when it expired. So I wrote to their online supported and had asked if they could help me get another coupon so I could submit the order. I was told that it would be no issue. Just submit the order and they would adjust it. oh no, well I'll tell you what, for being a valued customer of ********************** I will apply a 10% markdown to your order for you, no worries! provide me with the order number after it is placed and I will be able to do the restSo I placed the order Order #WB23451367 on 9/9 and informed the assistant. They stated I have applied a 10% markdown on the order for you!I was enamored. Great customer **********************. Come to find out a few days later after everything was installed there was no discount. So I wrote back to the online support and was informed. That the discount didnt apply to instore items (despite that my coupon would have) and that my only recourse was to return the items (added they are installed in the bathroom). No, the Courtesy Discount does Not apply to the in store merchandise. You can return those items for a full refund if you like. I do apologize that the associate did not advise you of that. It is Store Policy that online cannot discount In Store merchandise.I additionally had 3 items cancelled that were supposed to be discounted that the Home Depot cancelled and wont allow me to reorder. I wasnt informed of this until I waited at home for delivery that stated todays arrival. I learned about the cancellation when I logged onto my account to check for the delay reason. I honestly feel like I was deceived and ripped off.Business Response
Date: 09/15/2022
September 15, 2022
Sent Via Email Attn: ***************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **********************************************************************************************
RE: ************************* / BBB Case #: ********
Dear ****************:We acknowledge the receipt of the BBB Case #: ********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who apologized for misinformation provided by the front line associate. For the inconvenience, an e-gift card for $125 (10% of order in question) was issued, to be used on a future purchase with Home Depot.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 30127982
Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot ******** ** Trying to get help at this point getting NOWERE . I purchased a fridge at home ********************* we had to order it we payed the ******** store and home depo was the delivery people for this when it came over a month after purchased . It arrived on Aug 31,2022 The delivery men couldnt get it to fit through the door numerous times I asked the to just stop it doesnt fit so stop shoving it through the door . The men ignored me like I wasnt even speaking . The men ripped off part of my door frame and they shoved the fridge in . Then they put it with the damaged side facing my wall tight to the living room in a corner . Im 4ft11 112lbs there was no moving this fridge to see how bad it was till my husband would be home from work an hour latter. I told the delivery men they trashed the front door and door frame they told me it was there backs that got caught but it was not seeing I could hear and see them and asked them 7 times to stop trying to get the fridge in my home . They took pictures of the fridge for there records with the damaged sides hiding in the corner of the room . Well its now sept 13th and this fridge is still at my home Daily I call to speak to home depo and the delivery team to find out when they are coming back to collect this severely damaged fridge every day they tell me well were working on it its been weeks sitting in my living room its been weeks of walking around this huge fridge and weeks of my kids being told dont s**** with it . Home Depo at this point is just going to keep ignoring us and we have no use for this fridge and it was a lot of money . This is not right at all . It was purchased at home depo home depo needs to come get it and return our money . PLEASE HELP . My kids want the living room back and we just want this fridge mess gone . Heres some pictures of also of were they put it to hide both sides of damage to take there pictures for thereBusiness Response
Date: 09/19/2022
09/19/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *******************************/BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case reached out to HDERT to assist in picking up the damaged appliance. Customer advised there was damaged done when the delivery team picked up the appliance, customer forwarded photos to the agent who forwarded them our HDERT team for assistance. We advised our customer we would need to submit a Sedgwick claim for the damage, which was completed, claim number ***********, customer has been provided with this number. HDERT reached out to ******* to request the *** for the refund of the appliance and contacted delivery company to advise of the damages. We did receive the *** for the refund from ******* and processed the refund in the amount of $1485.38. Our customer was advised she would need to swipe her card at the register in store to receive her refund. Our customer will be contacted by ******** to assist with her damage claim.
With that being said, the Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot Online Order (# WB22423872)I'm writing to you because I'm having some issues with this online order. I'm hoping you can assist me because it's very frustrating trying to get in touch with customer **********************. I tried contacting customer ********************** about the missing item, and the representative said there was nothing she could do about it. I find that to be an unacceptable response, and it does not resolve my issue.You can find a list of the items below, along with my concerns about each product:Home Decorators Collection Bellington 42 in. Vanity1006330509$ 799.00+txItem was meant to be delivered to my home. The current status is "delivered" but it has not arrived. I would like to cancel this item for a full refund.Wyndham Collection ******* 66 in. Vanity1006446652$ 1,593.00+txItem is arriving later than expected and delaying my project thus costing me more money. Could you please provide me with an acccurate arrival date?Delta Classic 400 Curve 60 in.1001219425$ 374.00+tx and shippingItem is arriving later than expected, so I bought another bathub in store. I would like to cancel this item for a full refund.Business Response
Date: 09/14/2022
09/14/2022
Sent Via Email
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: *************************/ BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our online team has advised the customer that the new vanity will arrive at the store between 09/14 & 09/15. The store will contact the store once the vanity has arrived.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
******* Clay
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: ********
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