Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  The Home Depot

  11320 Sarcee Trail NW Calgary, AB T3R 0A1

• 

  Home Depot

  115 E North Pointe Dr Salisbury, MD 21804-2283

• 

  Home Depot

  111 Universal Dr North Haven, CT 06473

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  Home Depot

  1055 N Colony Rd Wallingford, CT 06492-1785

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10/29/2022 I went to the Home Depot to return a Universal *********** remote for a *********** Garage door opener. The Remote would note pair with my Garage Door opener. The Home Depot at ***************, ** Only sells one type of remote. I had the receipt, the bag and the plastic container for the opener but not the paper package. I looked for it but could not find it. The Older Grey hair lady said she had no way of Identifying the Product Since I did not have the Package, I pointed out three times that all she had to do was scan the receipt. (Note that This Home Depot only sells this Universal remote) She refused. When I got Home I called the Manager on Duty. He stated come back in and they would refund the product. As I had purchased it two Days ago and had the receipt. I told him It was in the single Shopping Baskets by Customer **********************. I live very close less than 10 minutes with traffic. I got there the bag was missing. I asked an employee about it as we are talking a very short period of Time. He said Customer ********************** had it. There were three People in Line and the same obnoxious employee working. I could have called the Manager and eventually got a $ ***** refund on my debit card. Simply put it was not worth the stress of waiting and arguing again. I have severe PTSD Something like this would have led to rage. The woman in Customer ********************** was breaking Home Depots return Policy. I HAD a recipe.

  

  Business Response

  Date: 11/04/2022

  November 4,2022
  
  Attn: Ms.***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  *************************** Tower, Suite 900
  *******, ** 30303
  RE: *************************** / BBB Case #********
  Dear *************
  We acknowledge the receipt of the BBB Case # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company.
  Home Depot store team has reach out to customer to address issue and make the necessary arrangements to process the return.
   With that being said, The Home Depot has addressed the customers concern and considers this matter closed.
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.
  
  ************
  The Home Depot Executive Escalations
  **-30555063

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought me a ******* Smart Range from Home Depot in Wake *****, ** to have it delivered in time for Thanksgiving 2021. Less than 1yr later the unit MALFUNCTIONED & caught fire after everyone went to bed the evening of 9/8/22. My husband heard the alarm (which is near the bedrooms) but I was asleep on the couch in the room nearthe kitchen. The house was full of black smoke. My husband could tell that the smoke was coming from the stove as the water kettle was glowing red & steaming. He could not open the oven door. it was seased. He had a hard time raising me but did get us out of the house & killed the power to the stove at the breaker box. It took 35-40mins to clear the smoke from the 2 rooms by opening the sliding glass door in the kitchen & the front door by the living room. No one needed medical care so we called ********************************** referred us to *******. And that's where it's been for 2mos. One company sending us to the other company. The item is under WARRANTY but that doesn't seem to matter. ******* has sent out 3 reps to assess the issue but only want to replace the motherboard...which is not sufficient. (We still have burned out enamel, blackened walls, ************* Plus we don't know all of the damage). Home Depot's insurance company ******** sent a 4th rep). ******** have stated the unit is damaged but ******* wants a rep to say that it is damaged beyond repair before they replace it. *******'s insurance company reached us last week asking for estimates on the damage done to the home. So now we've got that on us on top not having a stove to cook food for my family with. My husband was hsopitalized in ************ mother is under ******* care. As though we need anything more to deal with...******* is going to send a 5th ********** got to get estimates. And I'm petrified of this unit. We keep the power to it turned off almost all of the time; especially at night

  

  Business Response

  Date: 11/09/2022

  November 9, 2022
  
  Attn:*************************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast ******* 
  235 ************************** Tower, Suite 900 
  *******,** *****
  
  
  RE: *********************/Complaint file # ********
  
  Dear ****************,
  
  On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their appliance purchase with our company.
  
  The online resolutions team contacted the customer and offered compensation as a customer ********************** gesture for their experience. Customer accepted the offer and was sent a settlement agreement to sign and return. A check has been submitted for processing and will be mailed to the customer.
  
   With that being said, The Home Depot has addressed the customers concerns and considers this matter resolved.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  ***************************
  Executive Escalations Representative
  Office: **********************
  ** Case 30555189/Online 30556428
  
  

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  P.S...Home Depot has made satisfactory compensation for the experience of purchasing a prodcut from their store that completely failed while still under warranty.

  Unfortunately...the manufacture of that product ********* has failed to acknowledge any fault or compensation for the damage done to our home & range but making such a faulty product. Would like to know if we need to summit another complaint just for ******** Home Depot has restored our faith in their business practices

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 kitchen appliances from Home Depot totally @ $3,900 with a delivery date of 10/24/2022. I also paid for installation & all the necessary equipment for the install. The day they were due to be delivered I received a call saying the microwave was damaged - they would reorder it for me.One delivery person attempted to install the range by himself, cut the cord sending a spark out and causing 2 breakers to blow. He told me it was "damaged". It went back on the truck. Then I was informed they would not remove the old dishwasher because it sat below the flooring I installed. There was plenty of room to remove it once the feet were lowered. (HD did agreed to remove this install charge)Next, they refused to attach the water line to the fridge because "it was ******* ****** said a piece was missing. (I had my plumber come back, the "missing piece" was inside the new refrigerator.)When the delivery men left, I removed the plastic from the fridge & noticed there was not any on the bottom of the appliance. My neighbor later noticed scratches that I overlooked. I went into the store at my earliest convenience to discuss my experience and report the damage on the one appliance that was delivered that day. I was told I missed my window (48 hours) to have the fridge replaced showing me the 8 pt type at the bottom of initial receipt. Even though he could not explain who removed the plastic, after asking, I was offered a 10% discount off the fridge even though the floor sample discount is 20% . HD explained the delivery men will only roll an appliance out and roll the new one in. They do not really install anything. It was the most frustrating experience I've ever been through. If HD had explained upfront, I would have been prepared and had a contractor who could do the installations there when the appliances were delivered. Instead, I am stuck with a damaged fridge and now need to make additional arrangements to "install" my appliances.

  

  Business Response

  Date: 11/01/2022

  November 1, 2022
  
  Attn: ***********************;
  Customer Experience Specialist  
  Better Business Bureau  
  Serving Metro Atlanta, ****** & Northeast *******   
  ************************************************************************************************************************************** 30303  
  
  
  
  RE: ***********************/ BBB (Better Business Bureau) Complaint#:18327876
  
  
  Dear **************,  
  
   On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their appliance order.
  
   The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.  Customer has received a mark down on appliances.  
  
  With that said, we have addressed the customers concern and consider this matter resolved.  
   
   Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.   
  
  
  Sincerely,  
  
  ***********************
  The Home Depot - Customer Care 
  Resolution Expeditor- Executive Escalations 
  P: ********************
  F: ************ 
  SF# ********

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent well over ****** at this store as a homeowner. I went to return an UNopened electrical light and I was refused even with the receipt. I should not have to be forced to eat the money or get store credit to buy something I do NOT need. I want my money back as it is UNopened and you continue to sell it. I'm outraged at this stores "SHEER Greediness" is obvious all while having smug employees not care about customer **********************. I want the money back.

  

  Business Response

  Date: 11/16/2022

  November 16, 2022
  
  Attn:*************************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast ******* 
  235 ************************** Tower, Suite 900 
  *******,** *****
  
  
  RE: *********************/Complaint file # ********
  
  Dear ****************,
  
  On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
  
  We contacted ************** and advised that due to the date of purchase the store can only provide a store credit for the light. The customer stated that she would prefer a refund and not a store credit or gift card. Customer was advised that once we have received a copy of the receipt, we can request approval from our asset protection team to authorize the return or we can send her a check for the cost of the light. Customer advised that she obtain a copy of the receipt and send via email.
  
   With that being said, The Home Depot has addressed the customers concerns and will move forward with assisting the customer once we hear back from her.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  ***************************
  Executive Escalations Support Team
  Office: **********************
  SF Case ********

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on October 7th, order# WB25979756. On October 29th, home depot came to deliver a damage fridge with heavy dent on the front of the fridge and even the delivery person agreed that the fridge is heavily damage and home depot should not have sent the fridge to be deliver to the customer in this condition. I called home ********************** customer ********************** and spoke with ****, jxl3097, he showed no sympathy and didn't care and told me the damage fridge is my problem and I needed to call ** but they have nothing to do with getting me a new fridge. I bought grocery for my family knowing that I would have a fridge on October 29th and now I have no where to place the food and the food will go bad and home depot refused to take any responsibility and did not show no attempt to resolve. I need home depot to get me a replacement as soon as possible and compensate for inconvenience and loss of grocery.

  

  Business Response

  Date: 11/03/2022

  November 3,2022
  
  Attn: Ms.***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  *************************** Tower, Suite 900
  *******, ** 30303
  RE: *************************** / BBB Case #********
  Dear *************
  We acknowledge the receipt of the BBB Case # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company.
  Home Depot Online team has reach out to customer to address purchase. Home ********************** has reach to customer to di confirm replacement .
   With that being said, The Home Depot has addressed the customers concern and considers this matter closed.
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.
  
  ************
  The Home Depot Executive Escalations
  **-30552613

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18331720
  
  I am rejecting this response because:
  The replacement refrigerator that was brought on 11/3/22 was also damaged, please see enclosed picture of the damage fridge and the delivery crew had to go back with it so my family is still without a working fridge and we made this order since October 7th and each time, they deliver damage product. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/08/2022

  November 8, 2022
  Attn: Ms. *********************************** Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & Northeast *******
  *************************** Tower, Suite 900
  *******, ** 30303
  RE: *************************** / BBB Case #********
  Dear **************
  We acknowledge the receipt of the BBB Case # ********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Experience with our company.
  Home Depot Online team has reach out to customer to address purchase. Home ********************** has reach to customer to confirm replacement.
  11/08/2022
  We advised the customer that we will keep our OREEEC case open for 48 hours to ensure there are no issues with the replacement. No further updates needed.
  We completed the issuance of compensation to the customer order.
  We spoke with the customer and confirmed that the delivery was successful and attached the proof of delivery to the case record.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
  ************
  The Home Depot Executive Escalations
  **-30552613

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 13 cubic foot GE upright freezer from the Home Depot website on September 25th and it was delivered approximately 2 weeks later.The freezer is defective and has not worked since being delivered.When I called HD I was told 2 things.1. Because it had been more than 24 hours they wouldnt replace it. 2. Because I ordered it online (on HD website) they would not help me and I had to call GE directly. Which I did.GE have sent out 2 different repairmen from 2 different companies but neither one could fix the problem.Once again I called GE and requested a replacement since obviously the freezer is defective. They told me my freezer only came with a warranty that covers repair and not replacement. I had no idea this was possible on a brand new appliance and especially because it is defective.So theyre (GE) going to find a 3rd company and a 3rd repairman to try and fix the problem.Either Home Depot or GE should be willing to replace this defective freezer.Please, please help me get a replacement for this defective freezer.

  

  Business Response

  Date: 11/09/2022

  November 9, 2022

  Attn: ******************; 
  Customer Experience Specialist  
  Better Business Bureau  
  Serving Metro Atlanta, ****** & Northeast *******   
  235 ************************************* Tower, Suite 900  
  *******, ** 30303  
  
  RE: *******************/ BBB Complaint #******** 
  
  Dear, ****************
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
  
  On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
  
  The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot has replaced the defective appliance with a brand-new upgraded item and delivered it to the customers home.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.  
  
  Sincerely,  
  
  Sha-***********************
  The Home Depot ************** Executive Escalations Team 
  P: ******************** 
  F: ************ 
  Case: 30549678

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th 2022 we purchased a brand new refrigerator from Home Depot, to which we were assured that "this model **** was the best brand and top rated refrigerator". Fast forward 5 months and our refrigerator no longer works at all, spoiling hundreds of dollars of food for which we have pictures, documentation, and receipts for the costs and expect reimbursement.We contacted Home Depot as this fridge is under warranty (a major factor in our purchase) and they were of no help, directing us to ** who has yet to find someone to fix the fridge, nor have they given us a timeline despite us finding a licensed service provider available and letting them know. We are now stuck without a fridge which is a major inconvenience on its own. However, my wife has just returned from the hospital after giving birth to our newborn which compounds the drastic need for a working fridge as milk needs to be properly stored for future use. We have called Home Depot to get a refund on our fridge given this model is clearly faulty and neither Home Depot (who sold us the defective product) nor ** are getting us the service repairs needed for a fridge.At this point, we need a refund on our fridge purchase so we can buy a new fridge from a different retailer who will not sell us a faulty model, or at least resolve the issue if they do. We also require compensation for the spoiled food, and for each day without a working fridge.

  

  Business Response

  Date: 11/01/2022

  November 1, 2022
  
  Attn:*************************, Customer Experience Specialist
  ********************** Serving Metro Atlanta,
  ****** & NE *******  
  235 Peachtree Street Suite 900      
  *******, ** 30303 
  
  RE: ***************************** / BBB Case # ********
  
  Dear ***************,
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********. 
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding the repair of their ** appliance purchased from our company.  
  
  The Home Depot has carefully reviewed all information pertaining to this matter and the manufacturer **, is providing a complete refund for their product to our customer. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.   
  
  Sincerely
  
  *************************
  Home Depot Customer Care
  Resolution Expeditor Executive Escalations
  Phone *************************
  Fax **************
  Case: 30549676
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job#******** I am a 77 year old career military spouse and widow with few resources to get answers and assistance. I simply have run out of options in attempting to get the ***************** Home Depot and their installers to complete the repair and replacement of the windows and doors I contracted for.Over the past two plus years Home Depot has: 1.Continuously delayed the job allowing the permit to expire before the job ever started.2.Sent unqualified workers who had no experience in window and door installation 3.Damaged materials and property including attempts to install a door that doesnt fit and was built incorrectly. The latest installers themselves informed me of this fact.Other than window screens that were never delivered, the biggest issue has been a double door at the back of my house which Home Depot has continued to ignore and delay despite the job being unfinished for over two years. The door is approximately one inch smaller than the opening. The door frame as described by the installer is twisted. The installers attempts to force the incorrect door in place have damaged the materials and the door will not close properly.

  

  Business Response

  Date: 11/23/2022

  November 23, 2022
  
  Attn:***********************, Customer Experience Specialist
  ********************** Serving Metro Atlanta,
  ****** & NE *******  
  235 Peachtree Street Suite 900      
  *******,** 30303 
  
  RE:  ***************************** / BBB Case # ********
  
  Dear ***************,
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ******** 
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding the customers installation.  
  
  The Home Depot has carefully reviewed all information pertaining to this matter.  We have contacted all parties and our Installation management has special ordered a replacement door and window screens for our customer. Currently, the *** on the door is December 21, 2022.  As soon as it is received, we will schedule a date, convenient to our customer, to install the door.  We do not yet have an *** for the window screens.  In the interim we will continue to work with the vendor and our customer until the ****************** is complete to her satisfaction. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.   
  
  
  Regards,
  
  **************
  The Home Depot | Store Support Center
  Executive Escalations
  Phone:**************  Ext. 85774
  Fax:**************
  Case: ********

  Customer Answer

  Date: 11/25/2022

   
  Complaint: 18329508
  
  I am rejecting this response because it has been referred back to the same people/partners who have been unable to do anything in the past two years. I want this complaint open until the door is installed, in proper working order, passed inspection, and damages to surrounding area repaired.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/01/2022

  December 1, 2022
  
  Attn:***********************, Customer Experience Specialist
  ********************** Serving Metro Atlanta,
  ****** & NE *******  
  235 Peachtree Street Suite 900      
  *******,** 30303 
  
  RE: ***************************** / BBB Case # ********
  
  Dear ***************,
  
  We acknowledge the receipt for the rebuttal of the Better Business Bureau Consumer Complaint # ******** 
  
  The Home Depot continues to work with all parties on a path to resolution to our customers satisfaction.  The customer has been advised that her Home ********************** case is being kept open while we must be responsive to the BBBs requirements. Again, the *** on the door is December 21, 2022.  As soon as it is received, we will schedule a date, convenient to our customer, to install the door.  We do not yet have an *** for the window screens.  However we will update the customer as soon as we have it from the supplier.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.   
  
  Sincerely
  
  *************************
  Home Depot Customer Care
  Resolution Expeditor Executive Escalations
  Phone *************************
  Fax **************
  Case: 30548870
  

  Customer Answer

  Date: 12/04/2022

   
  Complaint: 18329508
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bosch dishwasher from the Home Depot on September 7, 2022. The dishwasher was initially scheduled for install on September 17, 2022. The crew arrived and delivered the dishwasher but did not know how to install it. They also damaged the finish. A new dishwasher was delivered on September 24, 2022. That crew did not know how to install it either. A Home Depot representative advised me to expect this since I bought a "fancy dishwasher." A third crew was sent to my home on October 8, 2022. They were able to install the dishwasher but damaged my wood floor in the process. They pushed the dishwasher into place instead of lifting it. They also hit a portion of my tree with their truck when they arrived and damaged it significantly. This has been an absolute nightmare!! I went a month without a dishwasher. After numerous phone calls I was told I would receive a refund for the install and the inconvenience. I was also told that they filed a claim for the damage to my floor and that someone would contact me regarding the repair. I have called three times and have yet to receive a refund or a response as to when my floor would be repaired. As a multi-property owner I have spent thousands of dollars in Home Depot. This experience has been infuriating and absolutely unacceptable! The Home Depot needs to take responsibility for this disaster!

  

  Business Response

  Date: 06/20/2023

  June 20, 2023
  
  Attn:***********************, Trade Practice Specialist
  Customer Experience Specialist  
  Better Business Bureau  
  Serving Metro Atlanta, ****** & Northeast *******   
  *********************************************; 
  North Tower, Suite 900  
  *******,** 30303 
  
  RE: *****************************/BBB Case #********
  
  Dear **************,
  
  We acknowledge the receipt of the *************** Consumer Complaint #********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company. 
  
  The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations has contacted the customer and apologized for their inconvenience. The Home Depot Online Team has partnered with ******** to open a claim for the customer. The claim is active an in progress with the adjusters, claim #***********. Our team has also processed the customer's refund. Should the customer require additional assistance, please advise them to contact ***** at ************************.
  
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  Sincerely, 
  
  ***************************
  Home Depot-Customer Care 
  Executive Escalations 
  Phone:***********************
  Fax:************
  SF Case #********
  

• Initial Complaint

  Date:10/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My account ******************* was closed wrongfully. The account specialists were not able to review my billing information properly and closed account. I had reach out multiple times for an appeal, but did not get any reply. My account is legitimate and everything within the account is authorized. Please reinstate my account as soon as possible because I have orders that need to be returned.

  

  Business Response

  Date: 11/02/2022

  November 02, 2022
  
  Attn: *************************, Customer Experience Specialist
  ********************** Serving Metro Atlanta,
  ****** & NE *******
  235 Peachtree Street Suite 900
  *******, ** 30303
  
  Re:  **********/BBB Case # ********
  
  Dear ****************,
  
  We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
  
  On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
  
  The Home Depot has reviewed this case and reached out to all parties involved.  The Home Depot Online team has confirmed from the customer,that the ******************** complaint was filed in error, and meant for another company.
  
  Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
  
  Please contact me if you have any questions.
  
  Sincerely,
  
  ************************************,
  Home Depot Customer Care
  Resolution Expeditor Executive Escalations
  Phone ************************
  Fax **************
  SFCase: ********