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Business Profile

Building Materials

The Home Depot

Headquarters

Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Home Depot has 1645 locations, listed below.

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    Customer Complaints Summary

    • 11,824 total complaints in the last 3 years.
    • 3,451 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called and they called me, told them 9 times the model I need to get this resolved, they fail to hear and asked for pictures, I've sent pictures. This is ridiculous and I'm getting to the point I want to have a face to face e conversation.Been over a month telling them. They can't get it right so I'm inconvenienced cause I told them the part I needed and 9 times later still wrong still have questions. Homedepot is a effing joke

      Business Response

      Date: 01/05/2023

      January 5, 2023

      Sent Via Email
      Attn: ***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      *************************** Tower, Suite 900
      *******, ** 30303

      RE: *************************/BBB Case # ********
      Dear **************,
      We acknowledge the receipt of the BBB Case # ********
      The Home Depot has reviewed and investigated this matter. We sincerely apologize for our customers continued experience with his Christmas tree.
      ************** has been banned from contacting customer care due to him calling one of our agents a racial slur. Also, please look at the last rebuttal regarding this case for additional information.
      The Home Depot does consider this case closed. 
      As previously stated, The Home Depot has addressed our customers complaint.
      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
      Sincerely,
      ***********************
      The Home Depot Executive Escalations Team
      P: **********************
      **#********
    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purcharse date 12/23/2020 Club Cadet original warranty - COVERED NOT EXPIRED Home Protection Plan Purchased - YES, COVERED AMOUNT PAID TO BUSINESS: $3,398.51 COMMITTED TO PROVIDE A :MOWER CLUB CADET WITH COVERAGE AND SERVICE PROVIDERS TO HONOR ORIGINAL WARRANTY INCLUDING HOME PROTECTION PLAN AS EXTENDED WARRANTY FOR 3YRS.NATURE OF DISPUTE: Club Cadet and Home Depot offered a warrant thaa is not honored, no service centers available for ***********. Over 3 months attempting to receive mower repaired. Original warrant never responded to customer, lemon warranty.Home ********************** activated home protection plan va Asurion, paid by customer, per escalations and dispute to repair unit, contracted a third party company named ***************** to attempt repair unit.***************** have quoted this repair over $2,600 based On information provided by home protection plan. Equipment was reparable but due to high price quoted home protection decided without notification to client to apparently salvage equipment for recycling. few weeks prior to that same company indicated was awaiting authorization from company to repair. Asurion has determinated to not repair. Asurion terminales claim sending an email with a cash card for home depot. We do not agree because equipment was under original warrant and we also recueste to realce unit as lemon, we are unable to pay another new mower and home depot have not proceded to us another option to resolver our request. Credit given not suficient to buy another same or similar equipment.REFERENCE SERVICE # INITIAL CLAIM # GIVEN ********** ********** - PAID UNDER THIS #

      Business Response

      Date: 01/03/2023

      1/3/2022

      Sent Via Email


      Attn: ***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      235 ************************* Tower, Suite 900
      *******,** 30303

      RE: *******************/BBB Complaint # ********

      Dear **************,

      On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company. 

      The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case has confirmed that Asurion will payout customer for mower. Once customer has received funds, we will assist with a new discounted order. Our customer has been advised of this information.

      If any additional assistance is needed, please advise the customer to contact the online agent who reached out to them ***** @ *************************. With that being said, we are in the process of addressing our customers complaint.

      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

      Sincerely,


      ***********************
      Executive Escalations
      Phone: ***********************
      Reference Number:  ********
    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home Depot ordered and installed the wrong 4 panel glass sliding door back in July 2022. They had to re-order the ************ and scheduled an install for 12/21/2022. The installers were a no call no show and Home Depot will not return my calls or my messages asking what happened as I moved my entire work schedule around this installation right before a major holiday. I WANT TO KNOW WHAT HOME DEPOT PLANS ON DOING NOW AND I WANT A GURANTEE THAT THIS DOOR WILL BE INSTALLED BY NEW YEAR!!!

      Business Response

      Date: 01/06/2023

      ******* 6, 2023

      Sent Via Email
      Attn: *************************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      235 ************************* Tower, Suite 900
      *******, ** 30303

      RE: ***********************************/ BBB Compliant #********


      Dear ****************,

      On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.

      The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Executive Escalation Team called and spoke with *************************************** on ******* 6th regarding her order #H0477-649805. At this time, there is an appointment scheduled for ******* 17,2023.
      If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).

      This matter is still in progress and being monitored until we reach a final resolution.

      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

      Sincerely,


      *********************
      Executive Escalations
      Phone: ***********************
      Case: ********
    • Initial Complaint

      Date:12/22/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented Carpet Cleaner on 12/19/22 that never worked. Agreement was for 24 hours. I returned the machine and ask for another that works. I advised the worker I would need a machine that worked for 24hrs. They refused to allow me to keep the machine for an additional 24hrs as per the original agreement. I asked for a refund and they only game me half. ***The machine never worked. ***I would like a full refund.***Contract Number ****** Store **** ************************************************************************ ************

      Business Response

      Date: 01/05/2023


      January 5, 2023

      Sent Via Email
      Attn: *************************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      235 ************************* Tower, Suite 900
      *******, ** 30303

      RE: ***************************** / BBB Compliant #********


      Dear ****************,

      On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.

      The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Executive Escalation Team called and spoke with ********************************* regarding his refund. At this time, a full refund with a processing timeframe of **** business days.
      If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (*****@ *************************).

      With this said, we have addressed the customers concerns and consider this matter closed.

      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

      Sincerely,


      *********************
      Executive Escalations
      Phone: ***********************
      Case: ********
    • Initial Complaint

      Date:12/22/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6, 2022, I ordered a brand new Whirlpool dryer on sale. The first available delivery date was Saturday 12/17. I scheduled the delivery and the tracking system indicated it was scheduled to be delivered between 2:30-6:30pm. I waited home, tracked the delivery until 1 stop before my house. Suddenly the tracker said they tried to deliver it and I wasnt home. I was right by my front door, the truck never came. I called into Home Depot customer ********************** & was told they couldnt get in touch with their third party delivery company & that they were closed Sunday. Home Depot rescheduled the Delivery for Monday. Monday comes, I wait home, until I see the tracker indicate there is an issue With the order. I call into Home Depot & am told the delivery wasnt scheduled correctly so they rescheduled it for Wednesday. Wednesday I wait at home for the delivery and again track the delivery to my house. This time, the truck pulls up in front of my house, the tracker indicates my item has arrived. I walk outside & as I get to the street where the truck is parked, it pulls off and leaves, nobody says anything to me as I try to waive them down. I call Home Depot again. This time Im on the phone for over an hour as they communicate with the delivery company. They indicate that the delivery was not completed on Saturday or on Wednesday, because both times the dryer wasnt on the truck when they got to my house. They then check the warehouse and say that my dryer is nowhere to be found. I ask them to work something out where they can deliver any other dryer to my house, or give me a floor model, so I can have a dryer for Christmas. The manager gets on the phone and tells me that I now have to wait for the third party delivery company to file a claim for a lost dryer with whirlpool & wait to see if whirlpool will send another dryer. I asked if a new dryer could be ordered immediately & Home Depot said no, taking zero responsibility. 10 hours wasted!

      Business Response

      Date: 01/03/2023

      1/3/2022

      Sent Via Email


      Attn: ***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      235 ************************* Tower, Suite 900
      *******,** 30303

      RE: *******************************/BBB Complaint # ********

      Dear **************,

      On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company. 

      The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case has reached out to our customer and confirmed that a refund was issued on 12/28/2022.

      With that being said, the Home Depot considers this matter resolved.

      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

      Sincerely,


      ***********************
      Executive Escalations
      Phone: ***********************
      Reference Number:  ********
    • Initial Complaint

      Date:12/22/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a refrigerator from our local Home Depot and it was delivered November 28, 2022 by what appeared to be a third party firm, as they were driving a rented truck from Enterprise. The two guys delivered the unit and hauled the old one away. They scratched our wood floors and took a chunk out of the door jamb in the process. The new refrigerator has a significant dent on the right side panel which was obscured by the wall when the unit is pushed in place. The lower freezer door has a dent on the lower left corner. The left side panel has small depressions and scratches that appear to be from their hand truck. We contacted Home Depot on December 2nd 2022 after we pulled the unit out to paint. We explained to them that we were distracted by moving into this home and out of our rental unit. They pushed back, saying we needed to call within 48 hours. When we purchased the unit, the salesman said we should make sure the unit was functioning properly, cooling and producing ice before calling them. We spoke to several people before getting to ***********************, who finally said she would talk to her Manager after I sent her an email with photos of the damages. The Assistant Manager, ****, called that evening and left a message saying they would present a claim and someone would contact me. On December 9th, 2022, we received a phone message from *********, a third party independent adjusting firm, that they would assign someone to the claim. As of today, we have not heard back from anyone. We have low expectations at this point, doubtful as well that the 5 year warranty we purchased is even worth a nickel.

      Business Response

      Date: 01/16/2023

      January 16, 2022

      Sent Via Email
      Attn: Ms. ***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      ********************
      North Tower, Suite 900
      *******, ** 30303

      Re: *********************/ BBB Case ID # ********

      Dear **************,

      We acknowledge the receipt of the BBB Case ID # ********
      On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their Appliance.
      The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted **************** regarding their appliance. The Home Depot has investigated this matter and has contacted our customer offering a discount for the appliance which was accepted. The Home Depot has also partnered our customer with ******** for their property damage claim. The Home Depot considers this matter in progress.
      Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

      Sincerely,

      *************************
      Home Depot
      The Home Depot- Customer Care
      Executive Escalations Team
      Phone: *************************
      SF Case# ********
    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our initial consultation was performed on 5/14/2021 with Home Depot for a refacing of all kitchen cabinets and drawers . Price agreed upon: $18,000 Partial installation occurred 8/3/2021. Upon this visit they realized that 10 of the wrong drawers had been ordered. Home Depot came out three more times with the wrong set of drawers plus two other times their installers did a no call no show for their set appointment time. The project was finished on 9/24/2022, 16 months since we initially placed our cabinet order. I then attempted to contact the St. **** office 5 times, finally receiving a phone call from ****************, a manager, to discuss monetary compensation for having to wait this long and missing out on 8 days of work. He did make an offer of $1250. However, I dont feel that this is enough based on the issues that I had with Home Depot's service. I then wrote a letter to the *** of Home Depot discussing my issue. I was contacted by the service department who then offered me the same amount of compensation as I had already informed him was not acceptable and did not even cover the amount of money i would have made at work instead of staying home to wait for their installers. It has now been one year and seven months since the initial installation and this issue has not been resolved to my satisfaction. -*************************

      Business Response

      Date: 01/18/2023

      January 18, 2023
      Sent Via Email
      Attn:***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast *******
      235 ************************** Tower, Suite 900
      *******, ** 30303
      Re: ************************* BBB Case ID # ********
      Dear ***********************,
      We acknowledge the receipt of the BBB Case ID # ********
      On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their cabinet reface installation.
      After further research and review, the customer was offered compensation in the amount of $1250.00. This is our final offer amount and cannot be increased. The customer was provided a settlement and release form which if the customer agrees to and signs, we will then process the compensation amount in the form of a check to the customer.
      Please know that it is *********************** goal to satisfy all our customers with the products and services that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.

      Sincerely,
      *****************************
      The Home Depot
      Executive Escalations Team Phone:
      *************************
      SF Case # ********
    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a brand new ******* wash machine on Aug 6, 2020 with a 5 year warranty, I noticed from the start the washer didn't was good but I thought it was just having to break it in. Soon I start getting random error messages and finally I called in last week to Home Depot to use my warranty protection, and the situation went smooth until they sent someone out and they basically told me, when the machine was brought in, that it was dropped and it needed Shocks and that it wasn't repairable. Also they say they couldn't find the model and serial number and told me to call back and tell Home Depot to send someone else. Now the customer ********************** rep is confused , ended up hanging up on me and I'm still stuck with this washer that doesn't operate right and I have a extended warranty, now they just scheduled me a service with another company and I'm tired of the back and forth, and I'm still waiting on a machine for repair. I rather they just come and get this machine and give me another one, Ill pay the difference if I have to but this service is not professional and its something Im paying for.

      Business Response

      Date: 12/29/2022

      December 29, 2022

      Attn:***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast ******* 
      235 ***************************************************************************************************            

      RE:***************************/BBB Case # ********

      Dear ***************, 

      We acknowledge the receipt of your BBB notice dated December 22, 2022, regarding the number referenced above.

      On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.

      The Online Resolutions team have advised :

      Action(s)Taken 12/28/2022
                   No further action needed. Closing case.
                   Called and spoke with the customer advising of the buyout.
                   Received email from Asurion confirming the buyout was approved. A check has been mailed to the customer.
      12/27/2022
                   Emailed the customer advising of the request submitted.
                   Received email from Asurion advising they will request for a buyout.

      With that being said, The Home Depot considers the customers concerns met, and the matter is closed in our office.

      Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

      Sincerely, 

      ********************
      Executive Escalations  
      Phone:***********************
      Fax:************ 
      SF: 31073185

      Customer Answer

      Date: 12/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have signed a contract with Home Depot to install a closet in our M-room. After waiting several months, the Home Depot installed a defected closet with many issues. They came several times to our house to fix it, but the admitted it that they wont be able to fix it. We asked them many times to refund our money,However, they still eluding us and no solid respond has been received from them yet.

      Business Response

      Date: 01/03/2023

      Tell us why here...January 3, 2023

      Attn:***********************
      Customer Experience Specialist
      **********************
      Serving Metro Atlanta, ****** & Northeast ******* 
      235 ***************************************************************************************************            

      RE: ***************************/BBB Case # ********

      Dear ***************, 

      We acknowledge the receipt of your BBB notice dated December 22, 2022, regarding the number referenced above.

      On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.

      The Home Services team has respectfully denied the customer a refund due to the Agreement being reached as functional, per the original design and the project was agreed by customer as ********************** properly.

      With that being said, The Home Depot considers the customers concerns met, and the matter is closed in our office.

      Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.

      Sincerely, 

      ********************
      Executive Escalations  
      Phone:***********************
      Fax:************ 
      SF: 31073155
    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Home Depot Pro Extra customer loyalty account, in which I had over the years accumulated many points and rewards after spending thousands of dollars at Home Depot for my home improvement projects. This Home Depot Pro Extra account was not a credit account in any way and I have not and do not have a Home Depot credit card account and credit based account with Home Depot. All of the purchases I made that I tracked through the Home Depot Pro Extra account were paid for by way of credit cards that had no affiliation with Home Depot credit. Most of the purchases were made through **** of ************* again a credit account completely independent of Home Depot. About a month or two ago, my **** of America credit card account was starting to be used fraudulently, at Home Depot in Homa LA. **** of America shut the credit card account down and reissued a new card. For whatever reason, unknown to me and Home Depot employees at customer ********************** desks and call centers, cannot determine why all of a sudden since this incident, my Home Depot Pro Extra account is not able to be accessed, used to track my purchases. Additionally I am unable to benefit from the loyalty points and perks I have accrued over the years. I called "Reneshia" at the ** Pro customer ********************** number ************ on December 5th 2022, who told me she opened a ticket to resolve and restore access to my ** Pro Extra account and she would call me back with a resolution. She never called back to follow-up, furthermore she failed to place notes with the ticket number or case number in her call notes, which is complicating follow-up. I have asked to speak to ******** and or her supervisor and nobody at the call center can seem to be able to make that happen. Nobody to date can tell me what happened to my ** Pro Extra account and all my points and perks or seem to get me restored to access these. Reneshia and **** at Home Depot ************** store Customer ********************** have totally failed to resolve.

      Business Response

      Date: 12/30/2022

      December 30, 2022

      Attn: *****************;
      Customer Experience Specialist 
      ********************** 
      Serving Metro Atlanta, ****** & Northeast *******  
      235 ******************************* Tower, Suite 900 
      *******, ** 30303   

      RE: Mark Million/H******************H Case # ********

      Dear ***************,  

      We acknowledge the receipt of your H******************H notice dated December 22, 2022, regarding the number referenced above. 

      On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.

      The Online Resolutions team have advised :

      Action(s) Taken12/28/2022
      -The customer informed he will be creating a new Pro Account under a different phone number and email address.

      With that being said, The Home Depot considers the customers concerns met, and the matter is closed in our office.

      Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
              
      Sincerely,  

      ********************
      Executive Escalations   
      Phone: *********************** 
      Fax: ************  
      **: ********

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