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Business Profile

Background Checks

SmartBackgroundChecks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 134 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I typed my name in ****** search engine. The online search results showed/displayed my full name, address, telephone number on the website https://www.smartbackground checks (Smart Background Checks). When I was clicked on the above website link, I was shocked to find all my personal information mixed with incorrect information online on Smart Background Checks website. My personal information was or is not blocked. It is showed on Smart Background Checks for everyone to view. This is shocking because I have never given this website permission to display my personal information openly on its' website or any other website. I strongly object to this. Smart Background Checks has illegally placed my name on the open web or the company website for everyone to view without permission or consent from me. Because of the company's action, I feel this compromise my personal information giving thieves the opportunity to commit identify theft and the possibility for unwarranted harassment and crime crimes against me. Within the last 6 months, I have had to deal with being a victim of identity theft. Further, I received numerous calls from an ex-husband and a female claiming to be his girlfriend, in which I had no contact with in over 24 years. My ex-husband told me that he found my name on a website. I didn't believe him at the time. Although I have no proof my ex-husband, I am wondering if this is the website that my ex-husband found my personal information to contact me by phone. This is a nightmare because 22 years ago, my ex-husband had set a mobile home on fire with me in it while I was asleep. I woke up with him holding me down while he tried to burn the both of us alive because I was leaving him. Because the thick smoke had choked my ex-husband, I managed to break free to escape by crawling out the back door without him noticing I was gone. He was charged. I left in hiding for years. Now after all these years, I receive a phone call from my ex-husband.

    Business Response

    Date: 07/19/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     

    Customer Answer

    Date: 07/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information appears on the website of this company without me having authorized it. The opt out options requires me to fill in my email address, which I don't not want to share with this company, given that they've already share my other information publicly without my consent.

    Business Response

    Date: 07/19/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support

    Customer Answer

    Date: 07/20/2022

     
    Complaint: 17561517

    I am rejecting this response because: I would like to have the option to request the removal of these listing myself in the future, WITHOUT being asked to submit my email address and without having to contact BBB to assist me with this. 

    Sincerely,

    ***********************

    Business Response

    Date: 07/21/2022

    Hello,

    You may email us at [email protected] from a disposable email address if you wish to request removal in the future without disclosing your email address.

    Best Regards,
    SmartBackgroundChecks Customer Support

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has all of my personal information listed on their website without my authorization. I have submitted multiple requests through their website to remove my entire profile but they have not honored my request. Therefore, I am submitting this complaint with the BBB and forward the complaint to the MD ************************ of ******** Protection against this company for listing all my personal information without my authorization and by not providing consumers a viable method for removing their information from this company's website

    Business Response

    Date: 07/19/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     

    Customer Answer

    Date: 07/21/2022

    July 21, 2022

    BBB of Metro Atlanta, ****** & NE *******

    The company's response is not sufficient.  The company's response provides no information to ensure my information will not be added again in the future nor does the company's response specify that they will not share and/or sell my information with another company. 

     

    ***********************************

    Business Response

    Date: 07/21/2022

    Hello,

    We will also endeavor to block future public records that belong to you. We do not sell information and we do not provide information to other companies.

    Best Regards,
    SmartBackgroundChecks Customer Support

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

SmartBackgroundChecks.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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