Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SmartBackgroundChecks.com has my personal information name, last name, phone number, address and age public on their website. I dont know how they got my information, I dont know this company. I had requested for them to completely remove my information from their site I filled out a form and almost 3 weeks later it still showing.

  Business Response

  Date: 08/23/2022

  Hello,
  
  Your information has been removed from our site, but ****** sometimes takes a while to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly, which may expedite the process. 
  
  
  Best Regards,
  SmartBackgroundChecks Customer Support
  

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information, including my cell phone number is listed on your site. I have never nor will I allow you to use my information. I have attempted to use your opt-out form which did NOT work, nor should I have to opt-out since I have never allowed you to publish this information of mine. Remove my information immediately from your website.

  Business Response

  Date: 08/16/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

  Customer Answer

  Date: 08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, with the assumption it will be done. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my information removed immediately this is a serious risk and putting my safety in jeopardy. I do not authorize my information to be listed in this manner.

  Business Response

  Date: 08/12/2022

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
  
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
  If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.smartbackgroundchecks.com/privacy
  
  Regards,
  SmartBackgroundChecks.com

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the information is removed as stated otherwise further assistance may be requested.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need my information and my family's information removed from https://www.smartbackgroundchecks.com/ immediately.

  Business Response

  Date: 08/12/2022

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
  
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
  If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.smartbackgroundchecks.com/privacy

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17697981
  
  I am rejecting this response because:
  It does not work. I follow the steps and when I click on my name and nothing loads. Try it yourself. 

  Please remove my family's information yourself immediately:

  **** Mikaeal 

  **** Mikaeal 

  ***** Mikaeal 

  ******* Mikaeal 

  I will continue to escalate until resolved. 

  
  Sincerely,
  
  **** Mikaeal

  Business Response

  Date: 08/15/2022

  Hello,
  
  Our records indicate those records have already been removed.
  
  Best Regards,
  SmartBackgroundChecks Customer Support
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Mikaeal

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information is displayed on this website without my permission and I want it taken down.

  Business Response

  Date: 08/08/2022

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
  
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
  If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.smartbackgroundchecks.com/privacy
  
  Regards,
  SmartBackgroundChecks.com
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17682596
  
  I am rejecting this response because: Just take me off 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want and have not given permission for my personal information to be displayed and sold by this company.

  Business Response

  Date: 08/08/2022

  Hello,
  
  We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:
  
  Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
  If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  https://www.smartbackgroundchecks.com/privacy
  
  Regards,
  SmartBackgroundChecks.com
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17682576
  
  I am rejecting this response because: Please just take me down like youve done for these others. Thank you. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/09/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about Smartbackground checks. My number and address have been published to the internet without my permission. I attempted several months ago to use their removal process, but they kept emailing me to confirm the same information and never removed my personal information. In addition, I have tried following their process whereby I click on the gold button to indicate that I want my records removedbut there was no button or icon. I am reaching out to the BBB for help.

  Business Response

  Date: 08/03/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support

  Customer Answer

  Date: 08/03/2022

  Today Smartbackground check sent me an email claiming that they were unable to locate the **** However, all of my information is displayed via a ****** search. I emailed the company again and asked them to remove the listing. Are there any other steps that might be taken? Thank you to the BBB for all of the assistance!

   

  Business Response

  Date: 08/12/2022

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page..
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17662810
  
  I am rejecting this response because:

  My information is still displayed without my consent. A screenshot of the information is still being displayed when my name is searched is attached to Smartbackgroundchecks.  Please remove the search results that display my personal information as seen in the image. The screenshot was taken today. 

  
  https://www.smartbackgroundchecks.com/people/*****************************/********/**/Emt5ZmN5AGR4AGH4AwD5BGLkZwL
  
  Sincerely,
  *****************************

  Business Response

  Date: 08/16/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove all my personal information from their website. This company does not have my consent to release such detailed records to public. The type of information exposed can be used for potential fraud, doxing, or worse.

  Business Response

  Date: 08/01/2022

  Hello,
   
  We have submitted your listing for removal, per your request.
   
  Please allow 3-5 business days for this to **************.
   
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
   
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My simply searching up my phone number this website has my home address and a lot of personal information that I did not give them permission to display. I feel violated and exposed and I feel as if anybody that has my phone number or has ever had my phone number can now just show up at my house or come over and know where I live and that is private information.

  Business Response

  Date: 07/19/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

• Initial Complaint

  Date:07/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I typed my name in ****** search engine. The online search results showed/displayed my full name, address, telephone number on the website https://www.smartbackground checks (Smart Background Checks). When I was clicked on the above website link, I was shocked to find all my personal information mixed with incorrect information online on Smart Background Checks website. My personal information was or is not blocked. It is showed on Smart Background Checks for everyone to view. This is shocking because I have never given this website permission to display my personal information openly on its' website or any other website. I strongly object to this. Smart Background Checks has illegally placed my name on the open web or the company website for everyone to view without permission or consent from me. Because of the company's action, I feel this compromise my personal information giving thieves the opportunity to commit identify theft and the possibility for unwarranted harassment and crime crimes against me. Within the last 6 months, I have had to deal with being a victim of identity theft. Further, I received numerous calls from an ex-husband and a female claiming to be his girlfriend, in which I had no contact with in over 24 years. My ex-husband told me that he found my name on a website. I didn't believe him at the time. Although I have no proof my ex-husband, I am wondering if this is the website that my ex-husband found my personal information to contact me by phone. This is a nightmare because 22 years ago, my ex-husband had set a mobile home on fire with me in it while I was asleep. I woke up with him holding me down while he tried to burn the both of us alive because I was leaving him. Because the thick smoke had choked my ex-husband, I managed to break free to escape by crawling out the back door without him noticing I was gone. He was charged. I left in hiding for years. Now after all these years, I receive a phone call from my ex-husband.

  Business Response

  Date: 07/19/2022

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   

  Customer Answer

  Date: 07/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************