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Business Profile

Background Checks

SmartBackgroundChecks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 133 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of my personal information address, age, phone number is listed without my consent.

    Business Response

    Date: 09/20/2022

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
    https://www.smartbackgroundchecks.com/optout

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.smartbackgroundchecks.com/privacy

    Regards,
    SmartBackgroundChecks.com


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just realized that my personal information is available on this website online. This is a serious privacy and safety issue and I need it taken down immediately. I have tried to submit a removal on their website and have not heard back regarding the removal

    Business Response

    Date: 09/09/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 09/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent two emails and tried to opt out four times to have my information removed from their data bases. They are displaying address, phone numbers, and place of employment. I need it remove for security reasons but they have not responded nor removed my information. The number they have listed you can not talk to anyone.

    Business Response

    Date: 09/08/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my name family and friends name and address phone numbers from search site

    Business Response

    Date: 09/02/2022

    Hello,

    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:

    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.smartbackgroundchecks.com/privacy

    Regards,
    SmartBackgroundChecks.com

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smartbackgroundchecks.com has all my personal information including my full name, age, address and phone number. I didnt authorize this and to get removed, it takes you to many other websites that just want more information. Id like it removed. Thank you.

    Business Response

    Date: 09/02/2022

    Hello,

    Your information has been removed from our site, but ****** sometimes takes a while to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly, which may expedite the process. 

    Best Regards,
    SmartBackgroundChecks Customer Support

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They provided my physical address to anyone who can ****** my phone number. Theres no contact information for them and the only thing you can do is go through their process to opt out. Then when you do, they try to sell you on their services to remove you from 20+ other sites. They claim their offering a service to make people safer, but they put me in danger by putting my information online like that. Im a single woman and they made it so anyone with my phone number knows exactly where I live. Putting people in danger, so that they need to come to you to help them is unacceptable.

    Business Response

    Date: 09/02/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     

    Customer Answer

    Date: 09/26/2022

     
    Complaint: ********

    I am rejecting this response because:

    My complaint (********) was closed after smartbackgroundchecks responded that they would take my information down and that it would take time. I waited and my information is still available when you ****** my phone number. Original Complaint: They provided my physical address to anyone who can ****** my phone number. Theres no contact information for them and the only thing you can do is go through their process to opt out. Then when you do, they try to sell you on their services to remove you from 20+ other sites. They claim their offering a service to make people safer, but they put me in danger by putting my information online like that. Im a single woman and they made it so anyone with my phone number knows exactly where I live. Putting people in danger, so that they need to come to you to help them is unacceptable.

    *******************************

    Business Response

    Date: 09/27/2022

    Hello,

    If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:

     
    https://support.google.com/websearch/answer/6349986
    https://www.bing.com/webmasters/tools/contentremoval

    Best regards,
    SmartBackgroundChecks  Customer Support
     

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 09/29/2022

     
    Complaint: 17812281

    I am rejecting this response because:

    I do not have a url to attach to the request for removal. If its removed from your website and not updated in the search engines because of the catch, you should be requesting the removal along with removing it from your website. This shouldnt be happening in the first place. Nothing makes this ok. You are putting people in danger.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize the publishing or sale of my personal information by smart background checks.com. I will not be forced to opt out of their use of my information by their organization.

    Business Response

    Date: 08/30/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     

  • Initial Complaint

    Date:08/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information, including my address, is listed on your site. I never have nor will I allow you to use my data. I have attempted to use your opt-out form which did NOT work, nor should I have to opt out since I have never allowed you to publish this information. Remove my information immediately from your website.

    Business Response

    Date: 08/26/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove all of my personal information from smartbackgroundchecks.com. I want my addresses, phone numbers, relatives and associates, age, and names all removed I live in ********** and through the ***** I do not permit this company to sell my private information.

    Business Response

    Date: 08/25/2022

    Hello,

    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:

    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.smartbackgroundchecks.com/optout
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    https://www.smartbackgroundchecks.com/privacy

    Regards,
    SmartBackgroundChecks.com

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a couple of weeks ago I realized I was getting calls all hours about ******* my house for cash. I became afraid because I live alone and they came to my house and wanted to give me cash for my house. had called the police and they told me my name on the ****** Search Engine has my personal data and my cell phone number is on the website with a company called Smartbackgroundchecks.com. I found them tried to opt-out several times and they did not remove my information nor number. If they don't take my information out I will take my Police report and file a complaint.

    Business Response

    Date: 08/23/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support

SmartBackgroundChecks.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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