Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted out all Americans moving to bring out furniture from **********, ******** to ********, ******** They were supposed to have moved out furniture on August 28 however, this did not happen. They told us they had a 2 Day Lead Way to bring our furniture. We talked to the movers who would not give us a name of that company on that Friday and he was stating that the truck broke down and they could not transport our furniture I called back to the moving company and filed a complaint that we needed our furniture and they supposedly rescheduled us with Fairway movers. The movers did come to the home on August 30 and packed up our belongings however we did not receive them as of today, September 4 no one will tell us where the furniture is , all American movers moving have told us several lies when asked to speak to management they would not let me when asked to speak to the owner of the companies. They said they didnt know who the owner was only spoke to someone named **** ***** and ******* at the company . ********************************************** This is address my phone number is ************ I can provide contact to you

  Business Response

  Date: 09/10/2024

  Shamekka,

  Good day.  You have spoken to our customer service department, and was given the proper steps to take to make your claim with the carrier who moved your items.

  Fairway Moving LLC is the carrier who completed your move. 
  unfortunately, we are not responsible for the tangible part of your move. So you do need to reach out to your actual Movers.

  Warm regards,

  ***** Moore 

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22242096
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22242096
  
  I am rejecting this response because: 

  Hi sending you contract from all American moving  there is no mention of fairway movers  I got pictures taken f house after they so-called packed it up its evidence that they did not do that job. If we need to go after ******* movers lets make a complaint to them. Somebody needs to pet reimburse us our money or go get all that furniture.
  
  

  Sent from Yahoo Mail for iPhone

   

  Begin forwarded message:
  
  On Friday, August 30, 2024, 3:26 PM, ******** ***** <********************************************************************> wrote:

  Contract

   

  On Sat, Aug 10, 2024, 7:43 PM ******* ****** <*******************************************************************************************************************> wrote:

   

  Moving Estimate Reference No:AA4214573 All American Moving Group LLC ************************************************ Alpharetta GA 30009 US ***: *******MC: 1634278 Customer Rep: Vincentaa Phone: ********************** Direct: ************ Email: ******************************************************************************************************************* Web: ************************************   Moving From Moving To Shamekka & ***** ***** ***************** House **********, NY13733 Phone: ********** - Shamekka ************************************************************************************************* ***** **** ************************* Rustburg, VA24588 Phone: ********** - *****   Relocation Details Job No: AA4214573 Estimate Date: 08/10/2024 Representative: Vincentaa Visual Type: Waived The shipper has elected to waive the physical and virtual survey and signed the waiver agreement before the shipment is loaded in accordance with 49 CFR ******* (a). Move Type:Residential Long Distance, 497 miles Estimated Volume: 944 cf. (6608 lbs) Estimated Rate: $3.50 per cf Move Day: Wednesday/Thursday Requested Move Date: 08/28/2024-08/29/2024 Created On: 08/05/2024 Relocation Estimate Basic Estimate Price $3304.00 Fuel Surcharge:20.00 % $660.80 Bulky Item - Riding Lawnmower $100.00 Binding Estimate Fee $300.40 Origin/Destination Fee $450.00 Full **************** @0.70c/cf $660.80 Military Discount/USAA/Healthcare Worker's - $776.00 Basic Valuation Protection: $0.60 per lbs. per article $0.00 Total Moving Estimate $4700.00   Confirm your move via: Online Electronic Signature   Full Value Protection Amount of Liability: $39,648.00(Optional) Deductible Levels: $0 $250 $500 $750 $1000 $1500 Valuation Charge: $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Total Estimate Plus Valuation Charge: $4700.00 $4700.00 $4700.00 $4700.00 $4700.00 $4700.00 Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________ WARNING:If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay.BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODSin the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable forFAR LESSthan the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please readYour Rights and Responsibilities When You Move, andReady to Move Brochureprovided by the moving company, and seek further information at the government ******************************   Articles List 31 Items, 102 Pieces Qty Items General 55 BOX MD/LG CP Bedroom 1 1 BED, FOOTBOARD 1 BED, HEADBOARD 1 BED, QUEEN (WITH MATTRESS) 1 DRESSER, DOUBLE 1 DRESSER, MIRROR 2 NIGHT STAND Bedroom 2 1 CUBE STORAGE 9 CUBE Qty Items 1 T.V. FLAT SCREEN- 33-60 Bedroom 3 1 BED, FULL (WITH MATTRESS) 1 COMPUTER CHAIR 1 COMPUTER DESK Bedroom 4 1 BED, FULL (WITH MATTRESS) 1 BOOK SHELF 1 BOOK SHELF, SMALL Living Room 1 ENTERTAINMENT CENTER, REG 2 RECLINER 1 SOFA, SECTIONAL-2 PIECE 1 T.V. FLAT SCREEN- 33-60 Kitchen Qty Items 6 CHAIR, KITCHEN 1 TABLE, KITCHEN Garage 1 ANTIQUE CHAIR/BENCH W DESK 4 BOX, ****** PBO 1 LAWNMOWER, RIDE 7 PLASTIC BIN 1 TREADMILL Patio 1 BARBECUE GRILL Family Room 2 CHAIR, ARM 1 CHAIR, LOUNGE 1 FILE CABINET, 2 DRAWER 1 T.V. FLAT SCREEN- 60-70   Understanding Your Estimate ******************* This is an agreement between the customer listed above and **********************, based on the information provided by the customer. ********************** put this agreement together based on the list of items provided by the customer and services requested at the time this estimate was prepared. Your price may change based on the agreed-upon rate per pound and or cubic feet if you add any additional items and or should you require any additional services. This estimate includes the following: Professional Door to Door service. Expert advice and guidance throughout the course of your move. Disassembly of all standard furniture required for safe movement at the origin. (Excluding certain specialty items) Reassembly for all items disassembled by the movers on the day of pick-up at destination. Wrapping of all furniture with quilted moving blankets. Itemized inventory indicating condition at origin of items. Loading & unloading of all goods. All transportation, taxes, tolls, mileage, and fuel surcharges. Standard cargo protection up to $10,000 based on 0.60 cents per lb. per article; if selected at the time the estimate is prepared, estimated cost of the full value protection option at varying deductible levels (these are only estimates and the actual cost is determined by your selection on the carriers bill of lading per carriers tariff). No charge for packing tape and moving pads. If packing is selected, it is also included. No date change penalties if your request is made more than 10 days before your originally scheduled pick-up date. If necessary for your move, additional services and fees may be applied: The packing of delicate items (televisions, glass or glass table tops, etc.) Any additional packing or items that may need special crating (if not already in estimate) The loading of any bulky items (kayaks, motorcycles, etc.) We do offer full packing services if desired. If a full pack is included,All American Moving Groupwill coordinate all labor and materials needed to professionally pack all your belongings. This includes all boxes, furniture, and delicate/fragile items. If more household items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. The customer will receive a new written agreement at time of pick up. Stairs:First flight (7 Steps) is free. Any additional flights will be charged at $75.00 each Long Carry:$75.00 per 75 feet (first 75 feet are free) Shuttle Service:When there is no access for the truck at pick-up/delivery $1.00 per CF Minimum $400.00 Re-delivery:If the customer refuses or is not able to receive delivery on the agreed delivery date, a re-delivery fee will be charged as well as a storage fee Storage Fee:40 Cents per CF, Minimum $400.00 If the client was approved for free storage at reservation and the size of the load changed on move day the carrier reserves the right to charge for storage. All American Moving Groupis here to make your move an easy process. If this estimate is changed at time of pick-up for any reason (additional inventory, volume or weight change, etc.) please be sure to do the following: Call our customer service line M-F 9am to 10pm and Saturdays 10am to 3pm, so they can assist with additional items, or the new revision. Be sure the carrier provides you with paperwork and an itemized inventory. If packing services are included in the estimate, please have the value of each item clearly written on the estimate. Before signing any revised paperwork, please review it in its entirety. If you are not satisfied or have any questions regarding our services, please contact our customer service department immediately. Moving has problems, we have a solution. Thank you for choosing All American Moving Group! TERMS AND CONDITIONS 1. The provisions of this agreement, including the terms and conditions contained Herein represent the entire understanding and agreement betweenAll American Moving Group, and the customer with respect to the subject matter. This supersedes all other negotiations, understandings, and representations, (if any), made by or between such parties, including any representations made by any estimator. In the event of any conflict. Between the terms of any/all estimates and the bill of lading, the terms of the bill of lading will attain priority. This agreement may not be amended, supplemented, or waived orally. If the agreement is altered in any way it must be in writing, signed by bothAll American Moving Groupand the customer, by making specific reference to this agreement. 2. The customer may not assign their rights or obligations under this agreement to another party without the prior written consent ofAll American Moving Group. 3.Nothing in this agreement, whether expressed or implied, is intended to confer any rights or remedies regarding any party other than the assigned parties and/or their respective legal parties, and/or legal representatives, or those that are permitted or assigned. Nothing in this agreement is intended to relieve or discharge the obligation or liability of any third party including in this agreement, not shall any provision give any third-party member the rights of sub junction or action over or against any party included in this agreement. 4. The customer has hired ********************** as a ********************** coordinator/facilitator/shipping agent/broker. All American Moving Group is not to handle or otherwise participate in any move as a carrier. All American Moving Group is not responsible for any acts or omissions of the assigned carrier, carrier employees or agents. The customer must pursue the carrier for any and all claims, property damage, personal injury, or death: including without limitation any claims for damage to property, lost or stolen goods, delayed pick-up or delivery, the actions of estimators, drivers, packers, or movers. All American Moving Group will act on behalf of the customer in resolving any claims or delay issues with the carrier. The carriers maximum liability is limited to the lesser of the following: A. The amount of the actual loss or damage, B. An amount equal to 60 cents per pound, multiplied by the actual weight in pounds of all damages items, or C. the lump sum declared value. All American Moving Group will reserve the right to reschedule pick-up dates due to any delays or unforeseen state and government regulations due to the COVID-19 pandemic. 5. As a properly licensed interstate moving coordinator, shipper, agent, or broker, All American Moving Group is not a motor carrier and will not transport a customers household goods. ********************** is responsible for coordinating and arranging the transportation of household goods by any ***** authorized motor carrier. Charges will be determined by its published tariff. All estimated charged and final, actual charges will be based upon the carriers tariff which is available for inspection upon reasonable request. All American Moving Group will not have guaranteed pick-up or delivery dates, as per the *** guidelines. All American Moving Group agrees to facilitate a carrier to move household items as promptly as possible, in accordance with the information provided regarding the customers items. ********************** from origin to destination, due to situations beyond our control, such as, but not limited to inclement weather, mechanical breakdowns, road construction, remote pick-up or drop-off locations, etc., 6. The customer will subject to all applicable laws and general terms and conditions of the carrier, which shall include without limitation, the requirement of full payment before unloading the customers goods. 7. The customer agrees to pay the total charges for the moving coordinators services provided by All American Moving Group. The customer understands and agrees that the deposit/fee represents only a portion of the total estimated service, and for scheduling and routing purposes. The deposit is non-refundable after 48 hours of placing the reservation for scheduling purposes unless approved by a manager. 8. Due to any cancellation within 48 HOURS of placing a reservation, 20% of the deposit will be held. After 48 HOURS of placing a reservation, your deposit is non - refundable unless a manager approves otherwise. In addition, an email describing the cancellation in detail must being sent to the billing department at ***************************************************************************************************************************. If your first available pickup date is within fourteen (14) business days, and you elect to cancel, a refund of your deposit is not permissible unless authorized by management. If customer books their move within fourteen (14) business days of the pick-up date, the 48 hour window is null and void. All date change requests must be made within ten (10) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional deposit of a $750.00 rescheduling fee. If the change is made within 72 hours from move date fee might be higher. If the customer would like to put their service on hold, the deposit may be used as credit, and the service can be held for a total of 12 months from the date of booking. All deposits will show on the billing cycle under either All American Moving Group or Long Distance Moving. By signing this contract, the customer acknowledges that filing a charge back/dispute of charges will result in a forfeiture of the deposit. In the event a dispute arises between All American Moving Group and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move. 9. The customer has elected a binding price, and providing an accurate description of the household inventory, and services needed with their sales representative, the total cost will not exceed that price. In accordance with article 49 CFR 371.113(C)(1), the customer agrees to waive a physical survey of their household goods, and alternatively agrees to receive a binding estimate based on the provided list of household goods to be transported. If additional packing, weight of labor services or additional items are added during pick-up, the customer will be charged for these services at the governing tariff rates. The customer understands that ********************** has a 2000 pound minimum on all transports. Any shipment that weighs below the 2000 pounds will still be charged at the 2000-pound rate. This price includes all tolls, fuel surcharges, the load and unloading service, basic disassembly and reassembly or standard furniture, one flight of stairs, and a 75-foot-long carry at both pick-up and delivery destinations. Elaborate furniture items that need disassembly and reassembly, may require a third-party service, or additional labor. This information must be disclosed to the estimator at time of booking, to ensure that it is included in the estimate. The disconnection or reconnecting of appliances is not included in the price and these services are subject to the availability of tools and/or all parties being available. The packing and unpacking of boxed items will only be included if the price is itemized in the section of the estimate containing packing and unpacking services, as all materials and needed labor for undisclosed items will result in additional cost. 10. All terms and conditions of this agreement, whether expressed or not expressed, shall be binding and enforceable by both parties and their respective administrators, executors, legal representatives, heirs, successors, and permitted assigners. 11.The customer shall not hold **********************, their shareholders, directors, officers, employees, agents, or affiliates responsible for any claims, law suits, liabilities, proceedings, penalties, fines, or additional expenses. This includes all reasonable attorney fees relating directly or indirectly, if there is a breach in contract by the customer. 12. It is agreed by all parties, this contract shall be governed by the internal laws of the state of Georgia, without regard to the principles of conflicts of law. Any dispute arising out of, or relating to, this agreement shall be brought to the courts or record of the state of *******, in **************, or the courts of the United States Southern District of ******* in **************, *******. If either party does not have a registered agent to accept service of process in ******* or is otherwise not subject to service after reasonable attempts, then such party agrees to accept service of process by mail. 13. In the event of controversy arising under, or relating to, the interpretation or implementation of this agreement or any breach thereof, All American Moving Group shall be entitled to recover all court costs, collection fees, expenses, and reasonable attorney fees. This includes, without limitation, to pre-trial and appellate proceedings. If All American Moving Group pursues the collection of any amount due under the agreement, All American Moving Group will recover the full tariff rate on all goods and services provided. This also includes all other remedies available through law and equity. 14.All pick-up, load dates, and delivery dates are only estimate time frames. All American Moving Group will not be responsible for loss or damage incurred by unavoidable delay. There are no guarantees made, expressed, or implied regarding pack dates, load dates or delivery dates. 15. MOTOR CARRIER NEUTRAL ARBITRATION PROGRAM: The Motor Carriers Neutral Arbitration Program has been designed and implemented to ensure neither party receives special advantage. If a dispute arises between the carrier and the shipper, arbitration may be a mutually beneficial alternative in resolving the dispute. Section 49 U.S.C., sections ******* states that a mover must have a program in place to provide shippers with an arbitration alternative. Under federal law, arbitration is optional and not required. SUMMARY OF THE ARBITRATION PROCESS; Arbitration is an alternative to courtroom litigation. It provides each party involved in the dispute, to present their case and allows a neutral third-party arbitrator to make the decision as to the merit of each sides case. Arbitration subject to this agreement shall be conducted via written submission and subject to the arbitrators discretion. This is done through telephonic appearance. After the initial filing fees have been paid, and the arbitrator has been selected, the initiating party, (claimant) must submit a brief written summary of their legal position including factual claims. All supporting documentation must be included with the original arbitration briefing. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the arbitration. Upon receipt of the claimants arbitration brief and supporting documentation, the responding party will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and time tables are subject to the arbitrators discretion. LEGAL EFFECTS; If the arbitration alternative is chosen, any decision made by the arbitrator will be binding. In addition, an arbitration decision may not be appealed in court of law. All parties agree that the arbitrators decision will be based exclusively on the governing United States Federal Law. This is without regard to conflicting state laws or regulations. Each party is responsible for their own cost associated with the arbitration. A benefit to the arbitration alternative, may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the cost for securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 16.Upon booking, up to 70% of the deposit fee may be required to be paid by check, credit card, ***** or MasterCard), or bank wire. Alterations to a previously booked job that requires additional deposit dollars must be paid via bank wire transfer, federal wire transfer, or certified funds. Upon pick-up, the carrier may collect up to 70% of the balance owed. If a customer is going into storage for 30 days or longer, the payment will be due in the form of cash, certified check, or money order. The remaining balance must be paid in full upon delivery prior to unloading. The carrier reserves the right to collect up to 70% of the balance before due prior to the goods leaving the origin state. Subject to federal law, payment in full of all charges is required before delivery and prior to unloading. 17.The customer understands and agrees that should the customer fail to execute or return this agreement by allowing a carrier designated by All American Moving Group to pick up the customers belongings, the customer agrees and consents to the terms contained in this agreement. 18. The customer hereby knowingly, voluntarily, and intentionally waives the right to a trial by jury regarding any litigation based on, arising out of or under, or in any connection with the goods and services obtained hereunder the move or any course of conduct. This includes any course of dealing, statements, (verbal or written), or actions of All American Moving Group or the movers. The customer acknowledges that this waiver constitutes a material inducement to All American Moving Group to enter into this agreement. 19. All American Moving Group requires that the customer must first attempt to resolve all disputes in writing prior to initializing a dispute or reversal with their credit card provider. The customer must provide a written description explaining in detail all breaches of contract. This statement must be sent by email to the billing department, ***************************************************************************************************************************. The customer understands that failure to provide this written documentation claiming that the terms and conditions were not adhered by, will forfeit the right to dispute this claim with their issuing card provider and makes them ineligible for a refund. Furthermore, the customer understands if a dispute or chargeback is initiated with their credit card provider with or without providing this written documentation claiming that the terms and conditions were not adhered by may result in the customer being responsible to pay up to $2,000.00 in administrative and/or court fees. 20. All American Moving Group will not be required at any time to provide proof of a service denial. The customer understands that this a customer responsibility. The customer understands and agrees to the applicable terms and conditions relating to pick-up and delivery dates that are stated in detail in section 14. The customer understands that ********************** does not have the ability to obtain signed documentation verifying a service refusal and will not be required to provide proof if this matter arises. All American Moving Group the right to retain the deposit of a job that is refused or canceled without written and emailed documentation. 21. The customer understands that all questions and concerns must be addressed professionally with their moving coordinator, or another employee of All American Moving Group only. The customer understands and agrees that they will not express their concerns or experiences in a manner that may damage the companys upstanding name and reputation in a public forum. Any defamation or vilification against All American Moving Group will result in an IMMEDIATE forfeiture of their deposit and denouncement of any claims made against the company. The customer understands that they may express their opinions and experiences publicly, only after they have provided All American Moving Group with a sufficient amount of time to address the concerns of the customer. Any false claims or misconstrued facts offered to the public while simultaneously requesting a refund, will automatically force all claims and billing issues being reviewed at that time, to be placed on hold until the issues are rectified. By signing this agreement, the customer is agreeing that ********************** has provided a dated copy of an estimate and charges at the time of booking. All American Moving Group has broken down the methods of payment that are accepted by the motor carrier assigned to service their job. All costs and charges are clearly indicated on the estimate. All American Moving Group has provided me with notification of the methods of payment required to pay the motor carrier for balances due. All costs and charges are clearly indicated on this estimate, and the charges represented on this estimated are only for the services and inventory specifically indicated on this estimate. All American Moving Group sales representative verbally confirmed their role as a moving broker/coordinator to me over the phone prior to placing this reservation. In cancelling this reservation, I will not be entitled to a refund of my deposit unless a manager approves otherwise. A 5% PROCESSING FEE WILL BE ADDED TO CREDIT CARD PAYMENTS. link to payment   Click onOnline Electronic Signatureto confirm your move online.

   

  If you no longer wish to receive emails from All American Moving Group LLC, please click onunsubscribe

   

  x
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/24/2024

  *****,

  Our customer service team has been more than helpful to you.  Theyve taken your calls, theyve given you the correct instructions and you have been nothing but rude and extremely unprofessional.

  You need to contact your movers, Fairway Moving LLC, for assistance with any missing or broken items.  We are not responsible for the tangible part of your move.

   

  Thank you

  Warm Regards,

  ***** Moore 

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against All American Moving Group based in **********, **, and Fairway Movers out of *********, *** who I believe engage in deceptive practices and unethical business conduct.June 16: We paid All American Moving Group $2,500 deposit to facilitate a move from ******* to another state. My wife was persuaded to waive an in-person estimate, a decision we now realize was a critical mistake. This waiver allowed All American to avoid confirming the cubic footage (CF) estimate, setting the stage for what we now believe to be a coordinated scam.July 6: All American provided a final estimate of $7,700 for the move. We were instructed to pay $1,700 to Fairway Movers upon pickup, with an additional $1,700 due upon delivery. We paid All American the $1,700 as agreed.July 9: Fairway Movers arrived 36 hours late and immediately disputed All Americans estimate, claiming it was significantly lower than the actual cost, which they now claimed would be four times higher. Additionally, they imposed numerous extra charges that were not disclosed by All American, including fuel surcharge of $3,000. Bulk item fee of $1,000. Fairway Movers presented us with an ultimatum: either pay the newly inflated costs, or they would refuse to return our belongings. Worse still, they have threatened to auction our goods if we don't comply with their demands.When we attempted to resolve these issues, All American Moving Group completely distanced themselves from any prior agreements, leaving us with no support.This experience has caused significant emotional and financial distress. We have been manipulated and extorted by both companies in what seems to be a well-coordinated scheme to overcharge and intimidate.I respectfully request that the BBB investigate this matter thoroughly. We seek a fair resolution, including a refund of the inflated charges and a formal inquiry into the business practices of both All American Moving Group and Fairway Movers.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On June 12th, 2024, ***** ****** hired All American Moving Group to facilitate there move.  On July 7th, 2024 Exclusive Movers arrived at the agreed upon pick up location rendering our services completed.

  At the time of pick up, like every move movers arrive to, they do a walk through.  Noting every item to be moved and tagging each item seperatly.  It was at that time it was discovered there were more items and/or space then what was provided at the time of booking.  Which required more services by carrier.

  It was also at that time the customer refused services and demanded the carrier vacate the premises.  There was no agreement to be reached and no refund available.  To no avail we could not appease the customer.

  Sincerely,

  ***** *****

  Customer Answer

  Date: 05/07/2025

  From: ***** ****** <**********************************************************>
  Sent: Friday, May 2, 2025 1:00 PM
  Subject: Re: BBB Complaint ID ********

   

    

  Thanks for the reply and thank you for providing me this opportunity to request a review of reopening our complaint.

   

  Attached is my request and response. Please let me know if you have any follow-up questions. Otherwise, I will await a reply by BBB.

   

  Thank you again.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a precise list of items to be moved. They estimated 499 cubic feet. That isn't much. At the time of the move they jacked the price up 50%. Then they would not return my phone calls. They purposely underestimated cubic feet so that they could charge more.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On August 2nd, 2024 ***** ****** hired All American Moving Group, to facilitate there move.  We provided ***** with an estimate for 499 cubic feet at a locked rate of $4.50 per cubic foot.

  On August 28th, 2024, ******** Van Lines arrived at the agreed upon pick upon location rendering our services completed.  It was at that time of walk through given by the carrier that there were more items and/or space required for the move.  Our customer service team was working with both the carrier and the customer to calm and rectify the situation.  The customer agreed and signed paperwork with ******** Van Lines, moving forward with the move.

  I am unsure of what can be done to satisfy the client on our end.

  Thank you for your time.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted and quoted a price by all American moving group of $3500 for a household goods shipment. When I was contacted by QAQC from that company I realized that I had left out some items and had to add them on that phone call. The price went up to just under $4400. No problem it was my mistake. Then when a different moving company came out (master moving **** ,which I was not informed that a different company would be doing the move, with half my stuff on the truck I was then told that the price had almost doubled to $8192. I have contacted all American to find out what happened three times In The past week and they have no information from master moving and cannot explain to me where the extra charges are coming from. All American used the inventory that I gave them while speaking to QAQC to quote me based on an amount of space and somehow when I took a large patio item off the packing list I eneded up taking up enough space to almost double my cost. It seems like a predatory practice to quote a lesser number just to secure business and then have no control over the final cost. I was initially told that my goods would be delivered on the 18th and wasnt informed until master movers showed up that they had 21 days after the 18th to deliver my goods. They didnt even leave ********** until the 19th. **************** has repeatedly told they have no info that they can use to help me and have failed to call me back to fix this issue three times. The account number that I will list is the job number for the move I received from master movers. The amount that I have paid so far is $5,710.40. I owe another $2481.60 on August 25 when they deliver my goods. The pictures Im uploading show that no information was given to me about the inventory that master movers picked up either.

  Business Response

  Date: 08/27/2024

  ******

  Upon arrival of the carrier if there are additional services required, ( long-carry, items, space etc.)  will result in additional charges. You were serviced on August 24th, 2024.  Our services were rendered upon the arrival of the carrier. 
  

  Per your signed agreement dated July 29th, 2024 there is no refund forthcoming 

   

  Warm Regards,

  *********************;

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22191079
  
  I am rejecting this response because:  I have been told 3 times by your customer service that they were trying to get some sort of explanation of charges. You have not provided any information and are now telling me that you have nothing else to say. Again this seems very unethical of you as a business. Without accountability and transparency as a company there cannot be any sort of trust. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same issue as previous person a month ago. Needed a moving company. Called them and was quoted *******. Paid ******* by ***** Told them every item in my house. Required two ******* cashier's checks for pick up and delivery. They called day before move and added several thousand more dollars to the quote. Truck didn't show up for moving day. Came the next day. Truck was almost full with someone else's items. No way my itms would fit. Had to rent a UHaul truck for ******* on top of what I already paid All American. Still am supposed to pay ******* more on delivery. I will pay the initial quote. Nothing more. Truck will keep my stuff hostage. All of my work items, clothes, and W/d. Nothing else fit in truck. **************** NEVER answers. I called around 50 times. No way to leave message. Lied to from beginning to end. The lack of industry regulation for this type of business has to stop. This company was just started 3 months ago and already has two other complaints similar to mine.

  Business Response

  Date: 07/26/2024

  ****,

  You were estimated 1264 cubic feet at the rate of $10.00 per cubic foot at the time of booking. Given the items revealed at the time of booking.  This is an estimate. You agreed to and signed on June 30th. The movers, Fiba Relocation, arrived at the agreed upon logistics rendering our services completed.  You signed the bill of lading at pick up with your movers.  Any additional items, space, long-carry etc. will result in additional charges. 
  
  Please refer to sections 5 and 9 of your signed agreement. 
  

  Thank you 

  Sincerely,

  *********************;

  Customer Answer

  Date: 07/27/2024

  Again,  I sent All American Moving  ALL information as to the contents of my home. They purposely and grossly underestimated the amount of needed space.  The *** prior to moving date, they increased the price.  Same as other complaints about this company in business for just 3 months.    The truck had enough space for a small one BR apartment-  if that.   

  I did not sign the bill of lading for Fiba Relocation.

  All of my docusign documents have disappeared.  This is illegal. 
  

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  I would like an opportunity to properly respond to this complaint, however I have no details as to who this client is.  No name or job number.  From the complaint given it seems there were more items then initially provided by the customer at the time of reservation.  When the carrier arrives at the agreed pick up location, if there are more items and/or space requiring more space or services by carrier there will be a difference in price.  We provide an estimate at time of booking in reflection to the items provided by the customer.

  *********************** services were rendered upon the arrival of the carrier.  We do assist both the customer and the carrier as much as possible during the pick up time.  But if no agreement has been reached and the movers are sent away by the client, then there is no moving forward in a positive way as an outcome. 

  Sincerely,

  ***** *****

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved from ******** ** to ****** pa on Saturday July 6 2024. Used a moving broker, all american moving llc out of Alpharetta Ga who hired a moving company called sunshine national movers. I called all america movers 3 times about broken and missing furniture parts. They said they are getting in touch with movers. I have not received any word from movers. Want to be reimbursed for missing and broken furniture.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  **** ******** reserved his move on May 28th, 2024.  His move was completed by *************************  He had claims or damages that he needed to address directly with the carrier.  Our customer service department helped him every way possible.  To customers dissatisfaction, he demanded a refund on services that have already been rendered by All American Moving Group.  We are the broker, not being responsible for the tangible part of the move.

  We have directed Mr. ******** in the proper steps to take to submit his claim directly with the carrier.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was made on May 20th 2024.We got an estimate for our move by the company and when they came they doubled the price on us. The estimate they gave was purposely misleading; it was based off of cubic feet but our things were more than double the amount of cubic feet they estimated. They purposely gave us a low number (we have no way of knowing cubic feet) in order to give us a good quote and then on site they can do whatever they want because they have a non-refundable deposit of $2,100. So in other words, they purposely faked out quote so they could get the deposit. They dont even care if they move our stuff or not, they got $2,100 for free.Job number *******

  Business Response

  Date: 06/24/2024

  To whom it may concern,

  On May 20th, 2024 *************************** signed for a pick up date 10 days out.  Per section 8 of the signed agreement when your pick up date is within 14 business days, there is no refund available.  On May 30th our carrier arrived at the agreed upon logistics rendering our services completed.   *************************** sent the movers away.  There is no refund to offer.  The customer had options and refused to communicate regarding what his options were.

  Thank you

   

  Sincerely,

  *********************;

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21814917
  
  I am rejecting this response because: the mover came and doubled my price on site. They purposely gave me a quote that was based off of less than half the size of my luggage. The quote they gave me was purposely misleading, to the extent of impossible error. In fact, on the phone on moving day the lady from customer service said it was a guess! How could he have known the size of your stuff? 

  
  Also I asked before I booked  if they are the movers or brokers and they said movers. But they brokered the deal anyway. 
  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/07/2024

  To whom it may concern

  *************************** refused service and sent the movers away.  After several attempts to rectify the situation the customer ultimately refused. 
  
  Sincerely

  *********************;

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21814917
  
  I am rejecting this response because: they never tried to rectify the situation. They doubled the price and moved on. The sales person who I dealt with the entire time refused to talk to me. I got a call from customer service who said how could he have known the size of your things? It was a guess! This company stole money from me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary. Does it cost money?

  Regards,

  ***************************

• Initial Complaint

  Date:06/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 5/29. We were initially quoted by the broker about $6K based on the amount of items we've provided the broker. 5/29 was they day the movers arrived and quoted us $10K for the move. Not only were we off by 45% of the quote, the driver did not bring a big enough truck and could not take some of our furniture in which we had to throw away because they would've charged us more to schedule another pickup and delivery. Driver was given an initial delivery date for Friday 5/31. I have been trying to get a hold of the driver on the driver he provided since Thursday 5/30 and has not answered. I called customer service and calls are always going to voicemail and once I got a hold of them, they stated they would look and never gave me any update. I am going on a work trip and need a ETA on when they will get to the delivery site. On Saturday, driver finally texted back and told me to get a hold of his receptionist. The receptionist told me it would take 2 to 14 business days to deliver. This was never mentioned during the setup and the driver. Overall, I have paid about $8,700 to this company just to nit deliver my furniture on time, throw away furniture due to their failure of planning and purchased airline ticket to get my family. Also, I had to buy a hotel room because I have nothing to sleep on. Still no word on when my furniture will be delivered. I have spent every bit of my savings for this moving company and the level of detail and lack of planning has cost me alot of money. I should be reimbursed for from this moving company. No one from this company including the drivers has the courtesy to let their paying customers know where their furniture is and when it will be delivered.

  Business Response

  Date: 06/04/2024

  To whom it may concern,

  I have sent the movers an email on your behalf, for an update on delivery.  I have copied you in that email as well so you will see any correspondence.  Please keep in mind we have no control over how long delivery takes.  It can be weather, traffic or road conditions.  A number of things can delay a pick up or delivery.  No dates are ever guaranteed per the agreement you signed.  

  You are provided all of their information at the time of pick up.  Home and Office is your carrier.  They will have all the information you need.  I am still reaching to them for you, however.

  Thank you

   

  Sincerely,

  *********************