Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $4600 by ******* at all American Movers. We took the time to go through my home and account for every piece one by one. Additionally, he quoted me for packing service which the contract states includes all boxes, no matter the type.When the movers arrived, they were from a different company. They completely ignored the quote and wrote up their own. Their quote was 9k. They said they have to charge me extra for tv boxes, wardrobe boxes, and per box. Even when I said I would supply them with boxes to cost save, they charged me a fee for each box I provided to "pack it". I packed a LOT of my stuff before they arrived, they barely had to pack anything at all and charged me double for packing than what was quoted.They would not load or unload my belongings until they received cash payment. I had to go to the post office for money orders.I am now out 9k, and could have gone with another company. I am now in severe debt and no way out. I signed a contract and it was completely ignored.

  Business Response

  Date: 03/30/2025

  To whom it may concer,

  On January 2nd, 2025 ******** ******* hired All American Moving Group to facilitate her move to **************  On January 18th, 2025 Home and Office Movers arrived at the agreed upon pick up location rendering our services completed.

  Our customer service team reached out to Ms. ******* as a courtesy call to check on her move.  We provided ******** with an estimate based on 721 cubic feet at a rate of $3.50 per cubic foot.  At the time of pick up, the movers always do a walk through to confirm all the items being moved.  Upon that walk through it was discovered there was more items and/or space needed to properly complete the move than what was revealed at the time of reservation.  ******** ******* signed paperwork with the movers and proceeded with the move.

  With the move completed and the paperwork signed and agreed to by the client I am unsure how we can rectify the satisfaction for ********.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was miss lead from Them, I hired them to help me move from **** to ******. They seemed up front only to find out that they are a broker who set me up With arrow trucking who has no license to move any home goods. I was unaware of the deception till I paid ********* Im going to do what I have to get my hard earned money back. All American was great till they took my ******** then you never hear back from them. ******* ***** was my contact then customer service Gabby. Its been the worse experience ever. Im 65 and wanted to retire here but now I have to find a job to make up that deficit. I plan on filing a formal complaint since my letter never got a response as they are ghosting me.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On November 12th, 2024 ******** ****** hired All American Moving Group to facilitate her move to *******  On December 21st, 2024 ****************** arrived at the agreed upon pick up location rendering our services completed.  We provided Ms. ****** with an estimate of 1400 cubic feet at a rate of $22.50 per cubic foot.  The movers did a walk through to ensure all of the items moving to *******  At that time there was more items and/or space required to properly complete the move then what was revealed at the time of reservation.  ******** signed the paperwork with the carrier and proceeded with the move.

  The billing department did receive an email from Ms. ****** and she was responded to.  With the arrival of the carrier, our services were rendered.  As well as with her signature with the carrier and the completion of the move, there is no refund to offer.  Our customer service team did everything they could to satisfy the client, to no avail.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move us from **********, ** to ************, ** on the move date of 11/19/2024. I paid the company a down payment of $1900.00 on 11/8/24 then another $1450.00 on 11/17 as they increased the price for an increase of cubic foot usage. On 11/19 I was informed I had to pay another $4650.00 or they could not load and complete the move so I paid it. I have yet to receive our belongings and my husband has stage 4 cancer and is having to sleep on the floor. The company told me twice they would arrive in 2-3 days and even on the day of loading. Now, they are saying it can take up to 21 days but they have been lying since they picked up our belongings saying it would be Friday then Saturday then Monday. They will not return my calls and all I get is voicemail. They want more money upon delivery if they ever deliver!

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On October 17th, 2024, ****** ****** hired All American Moving Group to facilitate her move to *********  On November 12th, 2024 ****** called our customer service department to update her pick up dates from December 1st/2nd to November 19th/20th.  The billing department has not received any emails from the client wishing to cancel or had any complaints regarding the move.  Then on December 19th, 2024,  Ms. ****** filed a dispute of charges.

  Per section 8 of the signed agreement it states, by signing this agreement the customer acknowledges that filing a charge back/dispute will result in a forfeiture of the deposit. 

  Due to the reasons above, there is no refund to offer this customer.  Resulting in an unsatisfied customer.

   

  Sincerely,

  ***** *****

   

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam, I am writing to file a formal complaint against All American Moving Group LLC Due to their unprofessional conduct and failure to fulfill the service as promised during my recent move from ******* to ******* In June I received an estimate of $3600 to move 50 items and made a deposit of $2257.50. However on August 26 2024, when the movers arrived, they demand an additional $1600 in cash before proceeding with the move. This unexpected demand violated our initial agreement and left me feeling pressured and taken advantage of. I refuse to comply with this unauthorized demand. I contacted the company for assistance and I was assure over the phone that alternative arrangements would be made. However , no further communication was received received despite my multiple attempts to reach out via phone and email. Consequently I was forced to make last minute arrangements with another company, incurring significant additional costs and delays. This experience cause me financial harm, emotional distress, and unnecessary hardship. I am request your assistance in addressing this matter and holding All American Moving Group accountable for their unethical and unprofessional practices . Additionally, I am seeking full refund of my $2257.50 deposit. I am providing all relevant documents including proof of payment and correspondence with the company, to support my claim. Please let me know if you require any additional information.Thank you for your time and assistance in resolving this matter. I look forward to your respond.Sincerely thank you **** Au

  Business Response

  Date: 04/28/2025

  Dear Ms. ************ you for bringing your concerns to our attention. We sincerely regret the experience you had and appreciate the opportunity to address the issues you raised regarding your move with All American Moving Group LLC.
  First and foremost, we apologize for any stress and inconvenience caused during your moving process. Please know that your feedback is taken very seriously, and we are committed to reviewing this matter thoroughly.
  After reviewing your account, we understand that the movers requested additional payment beyond the initial agreement, and that you were unable to proceed with the move as a result. We also acknowledge your attempts to contact our team for resolution, and we apologize if our communication did not meet your expectations during this critical time.

  We appreciate the documentation you have provided, which will assist in expediting our review process. A representative from our management team will reach out to you directly within 35 business days to discuss the next steps and a resolution to your claim.
  Again, we sincerely apologize for the difficulties you experienced. We value your trust and appreciate the opportunity to work toward an appropriate resolution.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Oct ******* contacted All American Movers out of ******* to contract moving from ************** to **. spoke to a man named *******. we set up the contract signed everything online, gave ******* our credit card numbers, he took 6300. transaction the same day .on the contract that we signed we had ***** to cancel after signing. the next day Oct28,2024 we decided to cancel the contract because after comparing pricing with other companies we thought the pricing was to high. We are senior citizens living on a fixed income trying to save money where we can. from Oct28,2024 within a 24 hour window we have tried to contact ******* but he will not answer the phone, e-mails will not respond at all. we feel ******* voided the contract this is a large amount of money to lose we have no idea what to do since ******* will not communicate up until we filed this complaint. Hopefully someone can help us. We are also filing a complaint about a transport ******* ******* connected us with who refuses to refund our money. Thank You, ************** ******

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On October 27th, 2024, ***** ****** hired All American Moving Group to facilitate her move to *************  On November 19th, 2024, ***** called our customer service department to cancel because we did not have a pick up time yet.  Per the signed agreement it does state we will not have pick up time frames until ***** hours prior to the pick up date.  Due to weather or road conditions it is impossible to have that information so soon before the actual pick up date.  The customer got upset and claimed she hired other movers.  Wanting to cancel and demand a refund.

  Per section 8 of the signed agreement, after 48 hours of placing the reservation the deposit is non-refundable.  The customer was responded to by the billing department on November 24th, 2024.  Section 8 also states if the customer files a charge back/dispute of charges it will result in a forfeiture of the deposit.  Which the customer did file a dispute of charges on January 2nd, 2025.

  Due to the reasons above, ***** ****** is not eligible for a refund.  We could not satisfy this customer.

   

  Sincerely,

  ***** *****

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 22544814
  
  I am rejecting the response from American Movers, I tried to call them on Oct ******* to cancel the contract for them to move us from ************** to ************, they would not answer the call that day and I never could get an answer until Nov *******. I also sent several e-mails but also did not get a response from nobody about them either. American Movers is not telling the truth because they know they were wrong that I called 24hrs after signing contract to cancel it. They do not want to pay back the ******** they scammed us out of sad that companies like that pray on elderly people and take their money. I have been disputing this for months even through our credit union where they got the payment from.  It seems they can lie and get away with it.

  
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 04/18/2025

  AS we stated in previous emails, ******* made no attempt to return any communication we sent.

  Unfortunately, we have moved again since then and have lost all previous emails for them.

  We are on a fixed income and could use that amount returned to our credit card.

  If you read the reviews on this company, you will see that we are not the only family that they took advantage of with moving properties.

  We would appreciate any help that you could provide for us as we are struggling to pay this to our credit provider

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 22544814
  
  I am rejecting this response because: 

  AS we stated in previous emails, ******* made no attempt to return any communication we sent.

  Unfortunately, we have moved again since then and have lost all previous emails for them.

  We are on a fixed income and could use that amount returned to our credit card.

  If you read the reviews on this company, you will see that we are not the only family that they took advantage of with moving properties.

  We would appreciate any help that you could provide for us as we are struggling to pay this to our credit provider

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/28/2025

  Thank you for your follow-up message. We understand and respect your concerns, and we truly regret the frustration and hardship you have experienced.
  We sincerely apologize if previous communications fell short of your expectations. It was never our intention to make an already stressful situation more difficult for you or your family, particularly given your current financial circumstances.
  While we are required to adhere to the terms outlined in our service agreement, we want to do what we can to assist in resolving this matter fairly. We have re-reviewed your case carefully, taking into account your experience and the additional information you have provided.

  Thank you again for bringing this to our attention. We truly value your feedback and hope to find a way forward that reflects our commitment to customer service.

• Initial Complaint

  Date:11/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired All American Moving Group to broker movers for my move on July 13, 2024. According to their website, they only work with companies that are ***** certified so I trusted them to broker out to legit companies. I paid them $4,890.00. After the company picked up my belongings, I found out they were not authorized to do business as they were not ***** certified. When my belongings were delivered to my new home, I found many items were stolen as my boxes were torn open and rummaged through and the majority of my furniture was completely damaged and destroyed. If All American Moving Group brokered to a legit company, this could have been avoided. They did not hold up to their end of the contract due to their false advertising of only working with companies that are ***** certified. When I contacted All American about getting a refund, they told me no since the company showed up on time. They may have showed up on time but almost everything I own was stolen and/or destroyed.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On June 14th, 2024, ****** ******** hired All American Moving Group to facilitate her move to ********  On July 13th, 2024, Fairway Movers arrived at the agreed upon pick up location rendering our services completed.  There is no guaranteed delivery time frame, due to weather or road conditions.  The customer is aware of when reading and signing the carriers paperwork at the time of pick up.  Ms. ******** was upset regarding her delivery and wanted to submit claims for damages when received her shipment.  Our customer service team assisted in every way they could.  Forwarding her requests to the carrier and suggesting that the client go directly to the carrier to submit any and all claims.  Also providing the client with all the information we have for the carrier.  All American Moving Group is not responsible for the handling of her property.  We did everything we could to direct her to the proper channels.

  Sincerely,

  ***** *****

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 22503397
  
  I am rejecting this response because: they did not broker a ***** carrier as they stated they would. I signed the paperwork with the understanding that the company handling my belongings would be properly insured and authorized to do business and they were not. I had a loss of $20,000 and had to go through my own insurance company because the company that All-American brokered out to was not insured and not authorized to do business. They lied and falsely advertised the companies they broker out to and I want my money back. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote for moving a 3BR house with garage and received the attached quote. Upon day of move and showing up we were informed that the quote we initially received would be $12k more due to the size that was originally quote from 750 cubic square feet to later being determined ***** being square feet. Completely understanding that the size can fluctuate but not by more than 2.5 times. They have consistently under quoted customers only for the brokered movers to show up and then double their quote because of the size they request. This is a bait and switch at which point they have your money, your belongings and given the complexity of scheduling a move you have no other option but to utilize them given constraints. They should be given a cease and desist or a financial penalty as this is consistently occurring when reading reviews and we are not just talking about a couple hundred dollars but thousands of dollars. Additionally, they only operate in cash as a means to deter individuals from trying to hold funds or dispute charges given the nature of their business

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On October 14th, 2024 ******** and ******* ********* hired All American Moving Group to facilitate there move.  On October 23rd, 2024, Master Movers arrived at the agreed upon pick up location rendering our services completed.

  Upon walk through of the movers it was discovered there was more space and/or items required to properly complete the move.  Our customer service team spoke to the client as well as the carrier at that time to help rectify the situation.  We provided the customer with an estimate of 749 cubic feet with a locked rate of $7.00 per cubic foot.  ******** ********* signed the paperwork provided by the movers with her exact space, price and services needed, moving forward with the move.

  Our customer service team tried helping Mr. ********* until he became unprofessional, yelling and cursing at my team.  They also called 3 times afterwards to try and help, with no responses from either client.  Unfortunately, there was no rectifying this situation to the customers satisfaction.

  Sincerely,

  ***** *****

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the All American Moving Group LLC in ********** GA to pack and move my belongings from ** to **. I paid them a deposit in June, and then a fee in September for expedited service. Job was scheduled for 09/09/24-09/10/24, and the driver and customer service contacted me the day prior indicating the movers would be there on 09/09 between 6-8am. The driver did not show up during that timeframe, I called the driver and customer service, and they assured me they would be there in the afternoon. Throughout several days, the last message I got from the driver that the only slot available was a 2am pick up. I was not comfortable with them coming in the middle of the night, and said I would be available in the daylight any time on the 10th. Driver indicated 2am was the only slot available. I called customer service in the morning and they stated ***** would be showing up. I have contacted the billing department several times and have been denied refund due to the deposit being made more than 48hrs from cancellation. However, I did not cancel the service. Noone showed up. They were not able to complete the service within the agreed timeframe per the contract and deposit I signed and submitted.

  Business Response

  Date: 10/29/2024

  ********,

  You have been responded to regarding your refund. Pursuant to the agreement you signed you have also filed a dispute with your credit card.  Which disqualifies such refund.  Please refer to section 8 of your signed agreement. 
  

  Thank you

  ***** Moore 

   

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22410165
  
  I am rejecting this response because:

  This accusation that I did not contact the business prior to contacting the merchant is false  I contacted them on two occasions prior to filing the dispute with my bank, and on the date I filed the dispute I had emailed the company stating I would be filing a dispute. This deposit made was given under the impression that the moving service would be completed on the scheduled dates prior to my house closing; however, this was not at all completed and the driver they hired never showed up. This cancellation on their end is a breach of contract due to failed service. Given the failed service, the deposit from myself is not rightfully theirs. A failed service on their end is absolutely necessary for the manager to review and approve the refund as described in the estimate  I took all the necessary steps to get this money back that I am due. Their reasoning is absolutely false and records need to be updated to reflect that. What they did and denying the refund is illegal, and I had stated I would be taking further action. Following my original attempts to get the refund of course.  

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident started June 4th with a company named 5 movers who gave me a 3700 dollar quote. Then All American moving group LLC contacted me and told me the movers would be at my apartment on the 27th of July to move my stuff. Then on the 23rd of July All American moving group LLC called and changed the quote to 5100 dollars. All this time my lease was up on the 28th of July. On the 27th of July All American moving group LLC called and told me the movers wouldn't make it to move me until the morning of the 28th. In the morning a moving company named Master Moving **** from **********. They told me that All American moving group was only a broker. The ******* told me to just stay out of their way while they were packing. While they were yelling across the rooms my cat was in distress and I was trying to keep comforting her, she was 14 years old and ended up passing. That is when the ******* kept yelling at me to sigh blank paperwork which he told me I would get copies before they left. After they packed everything the ******* told me that the quote was no good because All American moving group LLC was the broker and had no idea what they were talking about. I paid them 3000 dollars more and the he told me that I owed them almost ****** dollars more. So as of the date of this complaint I have not received any of my properties. They called once and i called 4 different times and left messages and never received any more correspondence until the 20th of August when they called and said they wanted the extra money or I wasn't getting my properties. And as I was researching I found the payments I made were going to *************. This is a huge scam from many different companies taking advantage of a disabled senior. When I went back to the emails they erased all the quotes. The ******* never gave me any copies of anything.

  Business Response

  Date: 10/14/2024

  *****

  Upon review of your Original email your refund was denied. Due to the following reasons. Our carrier arrived on site at the agreed-upon logistics rendering our services completed. For any additional services needed such as items, space, long-carry etc. will result in additional charges. At that point that is between you and your carrier. I apologize if we were not able to come to a mutual conclusion.

   

  Warm Regards 

  ***** Moore 

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called "Great Guys Movers" on Friday, September 20th, 2024 to set up moving help. The agent ******* walked me through the entire process, ******* me to sign forms before I was aware of what the actual business was. The first red flag was when they increased my $1500 deposit to $1627.50. I completed the deposit that day at around 8pm, and by 10pm I had noticed their BBB Rating as "All American Moving Group" was 1/5. I began calling everyone I could to cancel the order. Each number I called said a different thing, some saying "yes, your move has been canceled, we can send you a refund in 4 days", to "I will speak to my supervisor and they will call you back within 10 minutes." I never heard back from anyone via phone, so I began emailing. I have attached all emails, some which came pinged back to me because the address did not allow incoming messages.I have called my bank, ****************, to cancel the order on my card, but I would like to make sure that I receive my full refund, and that this business be penalised for these actions that they keep doing to unsuspecting people.PLEASE DO NOT USE MY FIRST NAME ON THE REVIEW OR ANYWHERE ON THE WEBSITE - "*. *******" is fine.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  On September 20th, 2024, ******* ******* and *** ********* hired All American Moving Group to facilitate there move to ********. An agreement between All American Moving Group and ******* ******* was signed on September 20th, 2024 with a cancellation policy.  Per section 8 of the signed agreement states after 48 hours from date of signature there is no refund available.  Section 8 also states that when the move is booked with 14 business days of the pick up date, which is October 3rd, 2024, a refund is null and void.  Said customer was aware upon signing the agreement.  Under the same section, by filing a charge back/dispute of charges will result in a forfeiture of the deposit. The customer initiated a dispute on October 25th, 2024. 

  Due to the reasons above there was no refund to offer the client, making the customer dissatisfied. 

   

  Sincerely,

  ***** *****