Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent interstate move from ******* to **************, was brokered by All-American Moving Group LLC and executed by ****************************. The move occurred between July 1719, 2025, and involved multiple violations of the binding estimate, lack of proper documentation, and damage to my property (offering a miniscule settlement amount of $88).They put on an act up front acting like they care, will be there if you have questions, need help etc. BUT disappear once your non-refundable payment to them clears. They will make fake/false promises (like a guaranteed pickup or delivery date), give you a low ball quote so you go with them (only to have the actual moving company charge you more because All American (as a broker) purposefully under-estimated the number of cubic feet you will need). They just check off some boxes on an inventory list and provide you with a low estimate.When the actual movers (************************) did show up, they argued about the space available in the truck and provided a new estimate (double the original estimate). This was after material was already on the truck. The original estimate was 1160 CF, and due to poor/inefficient loading, did not have enough space on the 26-foot truck to load everything, requiring me to make other arrangements for the *********** does an original estimate of $6,000 go to $15,000? Even now, after unloading everything into a 2-bedroom apartment, I question how it possibly could fill 26-foot truck!!

  Business Response

  Date: 09/20/2025

  Thank you for taking the time to provide detailed feedback regarding your recent move from ******* to ************** with All-American Moving Group LLC and ****************************. We sincerely regret that your experience did not meet your expectations.
  We would like to clarify that All-American Moving Group LLC acted solely as the broker for your move. As the broker, our role is to connect customers with licensed ********************** companies and provide estimates based on the information available. We do not perform the move ourselves, and we do not handle settlements, claims, or disputes between the customer and the carrierin this case, ****************************. Any concerns regarding charges, damages, or settlement offers must be addressed directly with the carrier.
  We understand your frustration regarding the estimate discrepancy, scheduling, and property handling, and we encourage you to contact **************************** directly to resolve these matters. We are also available to assist with any documentation or information you may need from us to support your claim with the carrier.
  We appreciate your feedback and regret that your moving experience did not meet expectations. Please let us know if you need any further assistance in contacting the carrier or providing the necessary documentation.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked with this company and signed our Bill of Lading May 2025, estimate of $10,500. This estimate was not re-estimated 3 days prior to move date as per regulations and did not include packing materials and labor as we had booked a full service move. We did the initial estimate via video call and even told them to add extra boxes. Thus, on move date, another company subcontracted to do the job requested more money for overage of space. The ***resentative who booked this job did not respond to any calls, emails, or texts to help facilitate this move. We were told they were to ensure our move went smoothly but was left with customer service general line to handle this issue. The move costed $20,500 instead per the subcontracted moving company which is a wildly large disc***ancy from our estimate. Meanwhile, throughout negotiation with the subcontracted company, the customer service of All ********************** said they do not have control anymore as it is up to the moving company who did the job now and left it up to ourselves to negotiate the job. All American Moving Group held no responsibility and accountability to the charges after despite the initial estimate made by them. They were not transparent regarding the process. We have reached out to the ***** who informed us we need to file a ***ort with the state attorney, formal complaint and consider an attorney for our rights and regulations violated. I hope others moving during this stressful situation will be aware that what they think the estimate was is not precise. That the sales *** will not answer after the Bill of Lading is signed but left to a general customer service *** to handle the situations/questions.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for moving not knowing they were a broker...it was my understanding they were an actual moving company. I received one quote then a week later they began adding items, significantly raising the price. On the day of arrival I paid for a full packing service move they disld not arrive until 5:00 and at 7:00 nothing had been packed or loaded. In addition the 2 movers who were speaking in Spanish were coughing and sneezing all over my things and said they were not here to pack or retrieve items from.the second location. Another young man who was helping ( and who is a mover ) informed me my furniture ( couch) was improperly wrapped and that it would be damaged. At 7:00 pm when nothing was packed or loaded ( mind you the move was scheduled for the day before this ) I was extremely uncomfortable with the unprofessional behavior, customer service could not be reached and the moving company was closed for the day...I elected to cancel the move. I began a dispute with my credit card company for services not rendered and am now threatened with legal action and an additional ***** fee. All I want is my money back so I can hire another actual company

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ( *******) from All American Moving Group LLC to move household good from ****** to ********. I clearly explained that the goods needed to be shipped overseas, and it needed to delivery by 8/09/25. She assured me not to worried and that the goods will get there on 8/09/25. The final estimate with all the items listed and agreed upon was $4, 000. I was asked to send a personal check of $ 2, 000 up front and charged the remaining $ 2, 000 via credit card. The day of the moving (8/05/25) the movers which I found out later were from a different company. They asked us to pay an additional $5, ****** because they were charging by " cubic footage" so if we wanted to move all the items listed it will cost us between $11, 000- $ 12, 000. We issued them a Cashier's check for $ 1, 000 because they refused us to pay the remaining $2, 000 from the initial contract from All America Moving Group. My husband and I agreed to pick and choose the items most needed to be moved and paid the additional space which cost us the $ 5, ******. The driving company who sent the movers: ******************* asked us to pay 70% of the new estimate, which was now $6, ****** and 30% upon delivery of the good on 8/09/25. They would not take credit card and asked us to wire $3,461 via Zelle prior to the movers loading our stuff. We wired the $3, 461. The most heartless part of this nightmare is that our stuff was not delivery today 8/09/25. The movers are not answering their phone, and I'm left pleading with the overseas shipping company to give me until 8/11/25 to see if my stuff could be delivered. I have already paid them $ ***** for the shipping overseas. I have been crying and dealing with the emotional distress. I don't know who to turn to for help, this is almost $ 15, 000 cash that we have given those scammers. What can we do to get our stuff and recuperate some of the financial lost. please help!!

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertises a false business relationship with Pods Storage. When we called a phone number off ****** that was advertised as Pods, we were told there are no containers available and then transferred to their "sister company", All American Moving Group. There was no disclosure prior to any contract signing that this company was only a broker. In fact, I was told that they have their own trucks that they use for moves if for any reason they cannot book a mover. Looking up their DOT number, you can see they have a fleet of 0. There are also multiple complaints along the same line of my experience, as well as the moving companies demanding more payment than agreed and holding your items hostage.They require a large up front deposit that can be paid via credit card. However, after doing so and signing the contract, the payment method then turns to cash only. After the contract is signed, they no longer will communicate with you and tell you only their customer service team can speak with you. However, when you call the phone number at ************, it's an offshore team that then tells you they cannot discuss your ******* actual moving company was booked and no inventory was confirmed. When I canceled the move on 04/08/2025, both in writing and over the phone, the only contact info I was given was billing@movingld. When I demanded a refund of the deposit, ***** ***** with their billing group refused to do so on 04/15/2025. I have sent emails on 04/15/2025, 04/24/2025, 05/02/2025, and today on 05/13/2025, all requesting a supervisor get back to me after reviewing my request. Per their contract, you have the right to have a supervisor review upon escalation, however, I have been ignored thus far.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimate of $4800 based on the items I went over with the customer service representative on the phone. On the move day they said they would only do it for $10,000 or we could cancel but they would not refund our deposit of $2,800. I feel like we were scammed and forced into pay more than double our estimate. They also failed to mention that they could take up to 28days to deliver our stuff.

  Business Response

  Date: 04/29/2025

  Thank you for reaching out and sharing your experience. Im very sorry to hear about the situation you encountered during your move. We understand how frustrating and stressful it can be when expectations are not metespecially when it involves something as important as your personal belongings and the cost associated with relocating.
  We take concerns like yours very seriously. The significant difference between your initial estimate and the final cost, as well as the lack of clarity regarding delivery timelines, are issues wed like to fully understand and address. We want to assure you that this is not the standard of service we strive to provide.
  To investigate this matter further and work toward a resolution, could you please provide any supporting documentation you may have, such as your original estimate, any written communications, and your bill of lading? Once we have this information, we can escalate your case to the appropriate team for review.
  We appreciate your patience and the opportunity to make this right.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of my father, ******* ***** **** I am writing to formally request a refund from All American Moving LLC due to misleading practices, lack of transparency, and failure to provide agreed-upon services.We scheduled a move from ***************, ** to ********, ** for April 18, 2025. On March 17, I spoke with **** at All American Moving to review the inventory. He provided a quote of $4,347 for 576 cubic feet, including 20 medium boxes, full packing service, and 60 days of storage. My father paid a $1,900 deposit by check, which was cashed on March 18.On April 15, we received an email requesting confirmation of forgotten missing items (i.e. hampers, garbage cans, BBQ grills, etc). On April 16, *** from Quality Control called and required an additional $605 for those items. We were told the remaining $1,870 would be split: $935 at pickup and $935 at delivery.However, on April 18, three movers arrived in an Enterprise rental truck, assessed the items, and claimed the actual volume was ***** cubic feetmore than double the estimate. They demanded $5,800 more to proceed. When asked, they said the original 576 cf only covered a queen bed, king bed, and one couchcontradicting the original agreement.We declined to proceed and sent the movers away. Despite no services being rendered, All American Moving stated they would not refund any part of the $2,505 paid because the movers showed up. Furthermore, we were told the items would go to an unknown location and wouldnt be seen for a weekraising additional concerns about hidden fees and delivery delays.We believe we were misled and request a full refund of $2,505 due to these deceptive practices and failure to honor the original agreement.

  Business Response

  Date: 04/28/2025

  Thank you for reaching out on behalf of ********************* regarding your recent experience with All American Moving LLC.
  We sincerely apologize for any frustration or inconvenience you and your father have experienced. We take concerns like yours very seriously, as maintaining transparency and delivering reliable service are fundamental commitments of our company.
  Upon reviewing your account and the details you provided, we understand your dissatisfaction with how the volume estimate and additional charges were communicated. To address your concerns and as a goodwill gesture, we have assigned a new carrier to complete your move, per your request, at no additional cost to you. This reassignment was made in an effort to ensure the move is handled professionally and to your satisfaction.
  Regarding your refund request, please note that per the terms and conditions of our service agreement, the initial deposit covers administrative, reservation, and logistical costs, which are incurred once services are scheduled and dispatch arrangements are made. However, given the circumstances and to show our commitment to resolving this matter fairly, we are actively reviewing options to provide an equitable resolution.

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid All American Movers to move my personal property from ********* to ************* back in June 2024. I did not realize what a BROKER was till this move. They had 2 guys come to ***** with a U Haul truck and load my items I made out a check to Elite Moving group for $8275.00 on June 14, 2024. I finally received my personal property in Nov 21 2024. I was DEVASTATED. My boxes were broken, retaped, smashed. My furniture was broken, damaged beyond repair. I have over 200 pictures of my items before and after the move if you want to see them. I filed a Complaint with All Seasons Moving including 200 plus pictures of items before and after move. As well as Items MISSING 2 Antique oak items of furniture, 3 brand new dining chair, statue of The Thinker, missing suitcases of clothes and my husbands suits and dress shoes and much more. I have yet to hear back from anyone regarding my Claim. I paid over $20,000.00 to have these people ruin over $15,000. 00 of my Personal Belongings. The 2 guys that came to deliver my items in ****** had a U Haul truck as well. They apologized my this were damaged as they piled broken boxes on top of each other carelessly. They left several items of furniture and boxes that were NOT MINE even though I told them they were not mine. I hope you can remove their license to do business as I know I am not the only person they have done this too. I WILL NEVER RECOMMEND A BROKER TO ANYONE!! I would have been better off driving myself to ****** with a U Haul truck taking my chances in the Wilderness of ******. These people had my stuff 4 months in storage and MISHANDLED everything to the point I had to throw 90% of my things away. I have pictures to proof this if you want to see them.

  Business Response

  Date: 04/28/2025

  Thank you for taking the time to share your experience in detail. We are truly sorry to hear about the damage, loss, and frustration you have endured during your move. Your situation does not reflect the standards of service we expect from the carriers we work with, and we fully understand how devastating this must have been.
  As a moving broker, All American Moving Group partners with licensed and insured carriers to coordinate relocations, but we expect all moves to be handled with the utmost care and professionalism. The damage to your belongings, missing items, and lack of communication regarding your claim are completely unacceptable, and we take your complaint very seriously.
  We would like to review your case thoroughly, including all documentation and photographs you have referenced, to pursue a resolution. Please reach out to our claims department directly, and provide your booking and claim reference numbers if available.
  We appreciate you bringing this matter to our attention and giving us the opportunity to address it properly. Your feedback is essential in helping us hold our partners accountable and improve our service for future customers.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23013509
  
  I am rejecting this response because:  I want the Broker to reach out to their movers that did this damage and loss and assist me in recovering my 60 cents on the pound they told me I'd get when I hired them to assist me with my move.  If they can not provide that,  then I want license number and address  as well as the  phone numbers and owners name of the 2 companies responsible so I can file a lien on the companies.  Thank you for assisting me.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/07/2025

  Thank you for your message.
  We understand your concerns and sincerely regret the inconvenience you've experienced during your move. Please be assured that All American Moving Group takes matters of damage and loss seriously, and we are committed to assisting you in any way we can within our capacity as a broker.
  As the broker for your move, we will initiate outreach to the carrier companies involved to request their cooperation in resolving your claim and facilitating compensation based on the federally mandated 60 cents per pound coverage. While we do not have the authority to issue compensation directly, we will do our best to assist you in communicating with the responsible parties.
  Should you wish to pursue further action, including filing a lien, we are able to provide you with the license numbers, addresses, phone numbers, and ownership details of the motor carriers involved upon request and confirmation of identity for verification purposes.
  For any further assistance, please dont hesitate to contact us directly at ***************************** or by phone at ************. We are here to help guide you through the next steps.
  Sincerely,
  Customer *********************start="1371" data-end="1374"> All American Moving Group

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23013509
  
  I am rejecting this response because: I called All American Moving Group today and spoke with *********.  When I asked for owners name for carrier he said all he know was his name *****, when I pressed him for Scotts last name he said he did not have a last name.  I said, I can hardly believe you do not know the last name of someone you do business with!!  ********* insisted he did not have that information.
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 2/20/25 for a move from ******, *** ***** to Holland Patent, NY *****. I contacted All American Moving Group LLC on 1/18/25 to schedule a move on 2/20/25. I spoke with ****** and told him about the move. We went over a list of furniture, totes to move. I told him I was not 100% sure because I was in NY and the furniture, totes were in **. He said don't worry, we will review the list again. My job # is AA4229841. The estimate was $3,500.01. I paid $1,750.00 that day. The Bill of Lading was sent to me on 2/17/25. It had this estimate on it, $3,500.01 and cubic feet of 492. On 2/18/25 **** from All American Moving Group contacted me regarding the original estimate. We took of some furniture from this list, and added more furniture. I am 100% positive he was given the correct list. This new estimate was 787 cf and $ ********. We went back and Fourth with **** on the estimated price. It was agreed on 705 cf, and $4,305.00. I paid $505.00 on 2/18/25. On 2/20/25, the movers arrived in ******, **. A moving van from Home and Office Movers showed up. We were unaware that All American Moving Group, LLC was a broker, not an actual moving company. The driver entered the home, said they would need more money because All American's estimate wasn't correct. He quoted my husband some where near $3,000 more. He didn't walk through the house to see what needed to be moved. I believe the bill of lading he had was the original one for 492 cubic feet. We never received an updated bill of lading. He spoke with his supervisor stating we were not going to pay more money. We were on the phone with different employees at All American Moving Group, LLC. but to no avail. All American Moving Group, LLC said the moving company can charge extra if it was warranted. We requested the movers to leave, which they did. We had to scramble around and have all the furniture, totes picked up by ****************************** we had to return to ** that day.

  Business Response

  Date: 03/30/2025

  To whom it may concern,

  ****** ****** reserved her move on January 18th, 2025.  On February 20th, 2025, Home and Office Movers arrived at the agreed upon pick up location.  At the time of service, our customer service department was trying to help the customer, to no avail.  It was discovered there were more items/space required to properly move clients household goods. It was at that time the customer demanded the carrier vacate the premises.

  All American Moving Groups services were rendered upon the arrival of the carrier.  Having no refund available, customer was not satisfied.  We tried to arrange a new carrier which she also refused.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/25 I spoke with a representative named ***** from All American Moving Group. I placed a deposit of $4,400 on the companys services. I repeatedly verified that if I needed to cancel that I would receive a full refund of my deposit. I called back the next morning, 1/17/25, and spoke to ***** again to cancel. He transferred me to ***** (Big ****) a manager who said there was no problem getting a full refund, but that he needed me to call him back on Monday morning, because that is the day they process cancellations and refunds. So I called back Monday, and everyday after. No one answered my calls. Finally I called another number for the company, and was told that I had to email the company billing department. So I did. They emailed me back and said that I am not eligible for a refund. Now no one will take my calls again. I just want my money back! The company has not rendered me any services.

  Business Response

  Date: 04/28/2025

  Thank you for reaching out and providing detailed information about your experience. We sincerely apologize for the confusion, frustration, and inconvenience you have encountered regarding your deposit and cancellation request.
  At All American Moving Group, we strive to be transparent about our policies and to provide clear communication throughout the process. We are sorry to hear that your experience did not meet these expectations. Based on what you've described, its clear that your concerns warrant further review and immediate attention.
  We would like to escalate your case to management for a thorough investigation. Please contact us with your reservation number and any documentation related to your cancellation and communications with our team. Our goal is to resolve this matter fairly and promptly.
  Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns directly.