Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

Customer Review Ratings

4.17/5 stars

Average of 374 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromPatricia G.

    Date: 10/17/2022

    5 stars
    Very pleased with quick work and attention to property near by so that my car was not scratched! Definitely a5!

    LoadUp

    Date: 10/18/2022

    Thank you!
  • Review fromKaren L

    Date: 10/16/2022

    5 stars
    Very pleased with courteous , professional. Ramone. He had a very hard task and completely finished the job. Will recommend to *****************

    LoadUp

    Date: 10/17/2022

    Thank you for your review!
  • Review fromVicki L.

    Date: 10/15/2022

    5 stars
    Great communication via phone and text. Arrived on time. Very professional and courteous!

    LoadUp

    Date: 10/17/2022

    Thank you!
  • Review fromLiz M

    Date: 10/13/2022

    5 stars
    Prompt and professional. I love the upfront pricing which is fair. The communication throughout was great. Special shoutout to our loader, ****. He was pleasant,Professional and just really great!

    LoadUp

    Date: 10/14/2022

    Thank you for your review!
  • Review fromSusan M

    Date: 10/11/2022

    5 stars
    The man was quick and very courteous and thorough! Very kind gentleman!

    LoadUp

    Date: 10/12/2022

    Thank you for your review!
  • Review fromAry G.

    Date: 10/10/2022

    5 stars
    They were great! Prompt and courteous. I would use them again.

    LoadUp

    Date: 10/10/2022

    Thank you for your review!
  • Review fromMichael P

    Date: 10/08/2022

    1 star
    Driver missed THREE separate scheduled pickups over TWO days then ghosted. Found someone else and they refused full refund. DO NOT USE!

    LoadUp

    Date: 10/10/2022

    Hello *******, thank you for taking the time to leave a review. We are always working to better our business here at LoadUp, and reviews from customers like yourself allow us to do so. We know how valuable your time is, and we are very sorry that we were unable to complete your order. After looking into your order, I found that we were able to provide you with a full refund. If there is anything else we can do to make your LoadUp experience more positive, please do not hesitate to reach out and let us know.


  • Review fromJerry L

    Date: 10/05/2022

    5 stars
    Professional and quick. I ordered my mattress to be picked up, paid for it, and forgot about it. I left the matress in my driveway leaned up against my house and went to work. It was gone when I arrived home. That's all I expected and that's exactly what happened. I will definitely use them again and will recommend them to any of my friends and acquaintances.

    LoadUp

    Date: 10/07/2022

    Thank you for your review!
  • Review fromAnita W

    Date: 10/04/2022

    5 stars
    I am very happy with this company. I made an appointment late last night and they were able to remove my items today. The mover was professional and hard-working I highly recommend this service.

    LoadUp

    Date: 10/05/2022

    Thank you!
  • Review fromMuy H

    Date: 10/03/2022

    5 stars
    Their communication was excellent. Someone answered when I called to leave specific instructions for a mattress pickup. They arrived on time, were professional and courteous. Also, the mattress was in very good condition and I was told that they would donate to someone who could use it.

    LoadUp

    Date: 10/04/2022

    Thank you for your review!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.