Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 25th and 26th there was an error that occurred that caused all my Pro account to be liquidated. I couldnt grab the error on a screen recording to send a copy of that video to the support team. I then connected with platform (Tradovate) that they use to tell them about the issue.On Mar 26th, I submitted a ticket and expected a resolution by EOD April 1st per their estimated resolution time. On March 28th I followed up with Rhayan and was told (Manager) was reviewing my case. At the time there was no resolution. On March 31st, I than followed up again and the Take Profit Team simply stopped responding. I have multiple screenshots of conversations where NO ONE on support got back to me. April 1st, I received an email from stating they accepted there was an issue the 25th and that if I still needed help, to reach out to the support team. You can understand the confusion here in that my case was supposed to be under review. This revealed that there was a disconnect somewhere internally with them. On April 1st I followed up again, multiple times. There was an issue with Tradovate (their 3rd party). I submitted everything requested and later on confirmed that there was no longer an issue. During ALL emails, I inquired multiple times about my lost account being reactivated and the account balance adjusted prior to the issue. On April 1st l followed up via email and multiple times and have not received a response. My account balance was almost ***** on drawdown prior to error plus the 119 | paid per account (5) plus all the resets. They acknowledge they had an issue and they just dont want to be responsible for it. I didnt do anything wrong on my side and I am paying the price for something I had no control over the loss of my profits on all of the accounts which then lead to liquidation.

  Business Response

  Date: 04/20/2025

  We would like to reiterate that this matter has already been reviewed and addressed by our support team.
  
  
  The reported issue occurred on March 25, 2025, between 8:30 AM CT and 9:24 AM CT. During this time, you did not incur any lossesin fact, your trading activity showed a profit of $22.25.
  
  
  Your account(s) were later disabled due to a Drawdown Limit violation on March 26, 2025, which is unrelated to the temporary issue experienced the previous day. This rule breach is clearly outlined in the Pro Account Agreement, and system enforcement was functioning as intended.
  
  
  As such, there is no basis for account reinstatement or reimbursement.
  
  
  If you have any additional questions, our Live Chat Support Team is available and happy to assist. We wish you continued success on your trading journey.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  I have been having issues with the platform Tradovate and they have acknowledge it and referred me to speak to take profit trader. 

  
  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/22/2025

  We understand that Tradovate acknowledged a platform issue and referred you to us.
  
  When you reached out to our support team, we reviewed your account and our customer support team explained that the issue on March 25, 2025 (between 8:30 AM and 9:24 AM CT), was not related to the reason your account was disabled.
  
  To clarify again: during that time, your account did not experience any lossesin fact, it showed a profit of $22.25.
  
  The reason your account was disabled is because the drawdown limit was exceeded on March 26, 2025. This occurred the day after the Tradovate issue and was not connected to that incident.
  
  If you have any further questions or would like us to walk through the details again, we're happy to help.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  I am writing in regard to my recent claim against TakeProfit Trader, specifically concerning the abrupt closure of my trading accounts and the denial of payment for profits that I earned in good faith. I want to express that I already explained the actions that led to this situation and have already issued a formal apology to the company for the misunderstanding and any mistakes I may have made.
  
  
  Despite my efforts to resolve this matter amicably, including numerous attempts to reach out, I have received no response or acknowledgment from the company. This lack of communication is extremely discouraging, especially considering that I have been a loyal customer and have invested over $5,000 into their services.
  
  
  I am currently owed $9,843.75 in profits from five Pro accounts that I managed diligently and within the trading guidelines. I believe these funds were earned fairly, and it is unjust to withhold them without clear justification or dialogue. The decision to permanently ban my account and deny paymentdespite my acknowledgment of the issue and willingness to cooperatefeels excessively punitive and without due process.
  
  
  I would respectfully request that my account be reactivated and the ban lifted. I also request that the $9,843.75 in profits be paid as owed. Furthermore, I would like the opportunity to speak directly with **** from the TakeProfit Trader team, who I believe can assist in finding a resolution to this matter.
  
  
  I am committed to resolving this situation in a respectful and professional manner and hope that TakeProfit Trader will do the same by re-engaging in open communication with me.
  
  
  Thank you for your time and attention to this matter.
  
  

  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/30/2025

  Dear **************************** you for your continued communication and for expressing your desire to resolve this matter in a professional and respectful way.
  We have carefully reviewed your concerns, the trading history associated with your accounts, and the full context around the incident that led to the closure of your trading privileges.
  

  1. Account Termination Clarification
  Your accounts were permanently deactivated following a verified violation of the Trader Agreementspecifically, the submission of falsified email correspondence purporting to be from ********* regarding your trading status. This was confirmed through our internal review process.
  Falsification of documentation, especially involving a third-party trading platform, constitutes fraudulent behavior under Section 14.H of the signed agreement. As such, this breach provides full legal and contractual grounds for immediate termination of all associated accounts and forfeiture of any pending payouts.
  
  2. Our Commitment to Fairness
  We want to emphasize that TakeProfitTrader always fulfills payout obligations in full whenever a trader is rightfully entitled under the terms of our agreement. This principle applies consistentlyregardless of account size or **********************.
  However, in this case, the trading accounts were invalidated not because of a trading error, but due to the submission of deliberately falsified information, which directly violates the trust and operational integrity of our program.
  
  3. Communication and Due Process
  We acknowledge your previous apology and your expressed willingness to resolve the matter. We appreciate your tone and your history as a committed trader.
  That said, actions involving falsified documents leave us with limited flexibility. Our responsibility is not only to individual traders, but also to the broader trading community we serveensuring that all participants are held to the same standard of honesty and compliance.
  
  Final Position
  The decision to close your accounts was based on clear, documented breach of agreement.
  No profits are due for accounts terminated under grounds of falsified documentation.
  We sincerely regret that this situation occurred, but we must stand by our policy in order to protect the integrity of the platform.
  We truly wish you the best in your future endeavors and thank you again for your prior engagement with our platform.
  Sincerely,
  Patrik
  ******************start="2755" data-end="2758"> TakeProfitTrader

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23150186
  
  I am rejecting this response because:

  Dear Patrik,
  
  
  Thank you for your response.
  
  
  I would like to make it absolutely clear that I did not submit any falsified documents myself. Which was more meant to get some kind of notice from the support because no one was responding to any of my concerns. I stated before that I wasnt the one with the idea to do what was done. The emails in question were shared in good faith and based on my direct communication and experience with the Tradovate platform, which itself confirmed several issues related to order execution and delays in closing positions. These are technical matters that can and should be verified independently.
  
  
  I chose to wait for your response out of professionalism and respect for the process, even though I had every right to request a withdrawal before filing any formal complaint. Which would have been approved. My intention has always been to resolve this matter in a transparent and responsible manner.
  
  
  The profits I generated were the result of legitimate trading activity. I have invested over $5,000 into your platform, and this situation is not just disappointing but deeply concerning. Its also worth noting that I am not the only trader who has experienced similar treatmentthere are multiple public cases that echo the same issues.
  
  
  I have acted with integrity throughout this process, and I respectfully request a fair reassessment of this situation. Withholding legitimate profits based on an unsubstantiated accusation is not only unjust but also damages the credibility of your platform.
  
  
  Sincerely,
  
  ******* ***** Tapounet

  Business Response

  Date: 04/30/2025

  Dear **************************** you for your message.
  We refer you to our previous response, which fully outlines our position on this matter. As such, we consider the case closed and will not be providing further commentary.
  Best regards,
  Patrik
  ******************start="406" data-end="409"> TakeProfitTrader

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TakeProfitTrader,Seems to have deliberately deployed a faulty customer service response chat, that will either close inquiries prior to company response, indefinitely display "can't load messages" error, or close chats with out a confirmation email. The several complaints here about the exact nature/environment of ***'s customer service is evident. It is purposeful in an attempt to deter customer contact. My first Day as a Customer with the firm was Friday, where the initial account purchased couldn't be activated. Identifying bugs in the **** There after the account that was successfully activated, experienced data freezes(not uncommon with 3rd party Tradovate), that prevented me from manage trades that are open. This happened several times to the extent a positive account balance ended negative and liquidating the account.After contacting customer service i waited 14 hours for a reply, only for the impatient agent to close the chat after my not replying within 10 minutes. This is the nature of the inept customer service. No Customer Should wait more than half a day for a reply, and then have their time disrespected by the chat being closed.The technical issues are just that, technical. However, coupled with insincere, and unprofessional customer service is unacceptable and should be inquired about by the proper State Departments in *******. When in ****************** there is ZERO room for inadequate customer service means of contact.Companies offering 3rd party products, but not willing to take a portion of the liability should be regulated to do so in order to protect the consumer.

  Customer Answer

  Date: 04/01/2025

  The company has come to an agreed upon. resolution. And has made Guarantees, that the **************** experience will be made sufficient.

  Business Response

  Date: 04/15/2025

  Mr. ******** complaint is based off a third party data problem, which they have stated that there was no delays in customers data. The customer service complaint is valid and should not have happened. We apologize for this inconvenience due to a large increase in customers. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23142117
  
  I am rejecting this response because: There is no company in ******* can offer a 3rd party product and hold zero liability. My IPhone has ******* Parts. If I experience issues I have no legal means to contact *******! Naturally we would contact The Store we bought it From, *****/BestBuy Etc. This is a common sense thing of which Ill win in any court room in *******. The person who responded should be able to furnish the date and time of contact with Tradovate where they were explicitly told that the issue was on their behalf. This is also an admission that I did indeed have issues, where as before I was told I didnt and I caused the issues myself. Now the company has stated theyve contacted Tradovate and found the issue was on their end. Admitting I did experience these issues, but still didnt offer any measure of apology or recourse. This is the reason why I will take this all the way to the courts should I have to. If you seek defective products you are the person liable not the manufacturer. That is what makes this America and not some 3rd world country. Theyve admitted the issues exist only trough a BBB dispute. I can furnish each conversation With CS, where they seemed to come up with things I could have done wrong out of thin air. All to not have to take liability and apologize to the customer. Its odd that theyre building a bigger department when the existing department has no manners and are rude. The Customer Support System is getting worse not better. Tickets still disappear and arent acknowledged. The chat box it self sometimes will not load and says Cant Reload Messages. Faulty Products by their admission, theyve contacted ********* to verify the data  bugs are from their end not mine, reluctance to reach out to the customer directly and reconcile, and unwillingness to hold partial liability for the products sold, leave me with my hands tied here. Monetarily this is a small issue. Less than $250. The principle of the matter is what will make me continue in this dispute.
  Sincerely,
  
  ********* *******. 

  Customer Answer

  Date: 04/15/2025

  This explanation directly from the Tradovate website offers direction to contact the Account Provider for any Data Issues. The 3rd Party does offer support for Simulated Accounts, but when the issue is the actual data, it is clear that Take Profit Is Liable. According to the rules laid out by their own 3rd party dealer. Im just trying to find some common ground with Take Profit. I dont want money from them, just the original account I purchased. But if they continue to hold this weve done nothing wrongstance it wont be conducive to an amicable resolution for them a both.

  Business Response

  Date: 04/20/2025

  Hi *********,
  Thank you for your continued feedback.
  Please note that market data is managed and delivered directly by Tradovate. If there are any verified issues on their end, they communicate that to us, and we always take appropriate steps to make things right when needed.
  At this time, I am unable to review your specific case since I dont have access to your email or account details. However, I can say that confirmed technical issues with data delivery are extremely rare.

  Customer Answer

  Date: 05/07/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Customer Answer

  Date: 05/07/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Customer Answer

  Date: 05/08/2025

  The company responded to the BBB complaint as if they were looking to reconcile differences, but clearly wanted to identify me to permanently suspend me from using their service. I emailed their risk department and explained in great detail Id think, what my state of mind was when trying find some recourse for myself. Furthermore, A company in the industry of Finance that has minimal presence and or communication with their core consumer could easily be considered a risk if coupled with unprofessional customer service in the regard of response times, and open tickets being closed with no response. At the time it seemed my best option was to refute charges and file a complaint. No Company in ******* working in Finance should be allowed to have response times over 24 hours. Take Profit Trader over the course of several attempts didnt respond for 5-7 days, and then would close chats if the customer didnt respond within a few minutes. That struck a nerve and made me extremely cautious that Id done business with an unscrupulous firm. Ive learned through several trusted contacts including Live Traders at Take Profit, that although the company is new. They are of integrity. Ive apologized for the misunderstanding but theyve stood firm on their suspension. Id suggest they bring to out a face to the name of the company and begin to TALK to your customer base. Trust is gained through conversation, not just the new hottest offer in the industry. 

  Business Response

  Date: 05/13/2025

  Dear Mr. ******************** you once again for your detailed feedback. We genuinely appreciate the time and effort youve taken to share your experience with us, and we want to acknowledge the points you raised regarding both technical issues and communication challenges.

  As mentioned previously, the market data and execution platform used is provided and managed by Tradovate. While we understand how frustrating it can be to encounter issues while trading, confirmed service interruptions from ********* remain extremely rare, and when they do occur, we are informed accordingly. We do not have access to system logs on the traders end, so we rely on confirmed reports directly from the platform provider to guide our actions.

  We also understand the importance of timely and reliable customer serviceespecially in the financial space. We acknowledge your frustration around support response times, and we are continuously working on improvements, including hiring additional staff and updating our ticketing and chat systems to serve our growing user base more efficiently.

  Regarding your account, the decision made by our Risk team to close your access was based on internal findings and policies that apply equally to all users. While we appreciate your clarification and apology, our team has reviewed the situation thoroughly and has chosen to uphold the original decision.

  That said, your feedback regarding the need for stronger communication and presence is valid. We are a growing firm, and insights like yours help us shape a better experience for all traders. While we may not be able to reverse every decision, we always aim to listen and learn.

  We wish you nothing but success in your future endeavors and thank you for taking the time to share your experience.

  Sincerely,
  ***************start="2008" data-end="2011"> Take Profit Trader

  Customer Answer

  Date: 05/14/2025

  Please ask Take Profit Trader to relay exactly what the internal findings were. This is one of the major issues we have, the company appears through their responses to the BBB as fair and understanding, but have hidden from the BBB the exact reasons for banning me as a customer. The reasons are a violation of their charge back policy. Take Profit has expressed how they have heaps of understanding and compassion for my experience yet it seems to be quite ingenuous. The company failed to respond within a reasonable amount of time to a serious customer inquiry about a Test Account Violations due to the Data Issue experienced with the products offered. The customer refuted those, charges, and only then did Take Profit Trader respond, by Banning Access. The Chargeback were reversed by my bank and the company has not been charged back for the products. I took that step to show good faith in reconciling with them.  ****** is responding in reference to my Trust Pilot review, of which Take Profit Trader is trying to get me to change, without restoring Access in spite of having said they understand my reasoning and had sympathy for my experience being a first time customer. If they will not reconsider , we will reopen another complaint, as the the current complaint was closed because the email requesting my response went to the junk folder and was missed. 

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up with Take Profit Trader last week, 3/25 I have contacted the company numerous times seeking customer service. My original issue was an inability to connect to ninjatrader using the instructions provided by ***. This issue has now grown into the inability to get in touch with anyone from the company and I have a feeling of being scammed. What originally could've been solved by someone getting back to me and assisting with my issue (they advertise 24hour per day support during week days), has evolved into me seeking a refund. If you don't provide the service I paid for and will not respond to any help requests, and now refund requests; i have to believe that this company is a scam and criminals. They have not provided me with anything since paying for a monthly service a week ago now.

  Business Response

  Date: 04/19/2025

  We're sorry if you feel that you haven't received the support you needed.
  Looking back at your communication with us, we can see that the initial inquiry you submitted on March 26 regarding email confirmation was marked as resolved by you. Since then, you've mentioned having issues with Tradovate, but unfortunately, no specific details about the problem were provided.
  Its difficult for our team to assist effectively without a clear explanation of the issue. We do offer a step-by-**** ***** to help you connect your account. If you're still experiencing difficulties after following that guide, we kindly ask that you reach out to support again with a detailed description of the problem so we can assist further.
  Your account was successfully created, and as per our policy, the service is not fully refundable once activated. That said, we're here to help you get everything up and running.
  If you're still having trouble using the trading platform, please contact support with specific information so we can assist you directly.

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:
  

  Please explain to me how I could possibly "feel like I have received the support needed" when I have been waiting 17 days for a response from your support.
  
  Yes I was able to solve the initial inquiry for not receiving an email confirmation. I found the confirmation in a spam folder, but again did this on my own after reaching out for support. 
  
  The second issue mentioned was in regards with being able to connect to ninjatrader as is advertised on your site.  This issue was clearly laid out in requests for help. After not hearing back for days on this help request, I proceeded to send several other emails trying to figure out what was going on. In these emails I did not list what the issue was because it had already been stated in the initial request for help that was never responded to.
  
  Finally, I do not wish to do business with you. I have waited over half of a month for a help request on a service that is billed monthly. I want a refund, end of story. I have made this clear numerous times. You have not held up your end of the bargain for what I paid for. I have already reported you to my bank and credit card company as having not provided any services; as well as completely unable to get in touch with anyone from the company. 
  
  I will not contact your customer support again as it takes 17 days to hear back from anyone. I would like this resolved asap you have already taken too much of my time. 

  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/19/2025

  I would like to add that I did follow the instructions on how to connect to Ninjatrader supplied by Take Profit Trader on their website. The issue would occur anyway as I would not be able to successfully connect. A timely response and help could have resolved this issue but after *********************************************** doing business with them anymore and simply want a refund.

  Business Response

  Date: 04/22/2025

  We understand your concerns and appreciate you taking the time to share your feedback. At this point, we believe our previous response has fully addressed the details of your case, and we have no additional updates to provide.
  
  And to clarify again: Outlined in our terms of service, all purchases are non-refundable once services have been rendered, and in this case, all purchased resources were provided as expected.
  
  If any new information becomes available that may affect the outcome, were happy to review it. Otherwise, we stand by our original response.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:
  

  How can you justify that all services were provided. I signed up for a monthly account, attempted to connect my trading platform using the instructions provided by ***. It did not work, I reached out for help hoping to resolve the issue. It took 17 days for me to get a response for an account that is billed MONTHLY. This means that for half of the time that I paid for an account I was unable to do anything with it. Please explain to me how *** has held up their end here? 

  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/24/2025

  I would like to refer to our refund policy, as your account has been purchased, delivered, and is not fully refundable. I am closing this case here.
  /Patrik, TakeProfitTrader

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23138635
  
  I am rejecting this response because:

  Services never provided after paid for. Zero help from *** resolving the issue for 17 days, this account is billed monthly. ********************** and customer service.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Take Profit Trader on 3/28/25. One of the selling points was supposed to be their stellar customer support service they provide their customers. I signed up for their service in the morning and had questions and issues setting up my account. I reached out to them via email AND via their online chat. I received an email back saying they received my email but never received another response about a resolution. I received an automated response on the chat that a live agent would be with me soon, but no one ever came... ever. Not even now as I'm writing this days later. So basically I purchased something, had issues/questions about it because I couldn't go any further with setting it up and now the service I purchased is useless because I can't get any resolution whatsoever.

  Business Response

  Date: 04/19/2025

  Thank you for your message and for sharing your experience with us.
  Weve initiated a refund for the account in question. You will receive a confirmation once the transaction is processed.
  If youd like to return in the future, youre more than welcome to create a new account and we hope that your next experience with the platform will be smooth and fully functional from the start.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently passed a NOFEE30 promotional account, but the system didnt automatically provide the 'Go to Pro' button. Instead, I received an email asking for a $130 activation fee. After multiple support requests with no response, they finally admitted it was a system glitch and offered me a $130 credit. However, the 'Go to Pro' button is still missing, and support has been unresponsive for days.

  Business Response

  Date: 04/18/2025

  Hi,
  We sincerely apologize if you've experienced any issues or have not received the product or access you're entitled to. At TakeProfitTrader, we always make things right and if something went wrong in your case, we will absolutely correct it.
  However, Im currently unable to locate your account or investigate further as I dont have your email address. Please send it over so we can review your case and resolve this as quickly as possible.
  Thank you for your patience, and we look forward to getting this sorted for you.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions were march 20 and 21. In the amount of 130$ I was charged for a supposedly free account. Once I contacted support about it there was a credit into the take profit credit bank. Was told a refund would be processed, it has not and no communication about it. Paid for reset of pro account for 649$ . The inaccuracy of the data between tradovate and ninjatrader was horrible. I would just like a refund and to never do business with them again.

  Business Response

  Date: 04/18/2025

  We apologize for the delay in communication and understand your frustration. However, after reviewing your account, we can confirm that the initial charge you referenced was not for a free account but for a standard evaluation, and the corresponding credit was applied accurately. Regarding the $649 reset, the data you referenced is provided through third-party platforms (Tradovate and NinjaTrader), and any discrepancies between them are outside of our control. As per our terms, refunds are not issued once services are rendered, and in this case, all purchased resources were delivered as expected.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23118351
  
  I am rejecting this response because: whether they can control the two outside parties or not, Take Profit Trader is the middle man in everything. They are the ones who decided to partner with said companies and promote it though their company. It's called good business and taking care of customer service. They took care of one complaint extremely slow and call it good?? Not to mention they voiced the fact that the safety measures were disabled BY THEM that could've prevented the entire issue. I'll be leaving a review wherever I can on this company and in all the trading groups/forums I'm a part of. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/22/2025

  We understand your concerns and appreciate you taking the time to share your feedback. At this point, we believe our previous response has fully addressed the details of your case, and we have no additional updates to provide.
  
  And to clarify again: Outlined in our terms of service, all purchases are non-refundable once services have been rendered, and in this case, all purchased resources were provided as expected.
  
  If any new information becomes available that may affect the outcome, were happy to review it. Otherwise, we stand by our original response.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear TPT Support/Customer Service,I am writing to formally request a full refund for the recent subscription charges applied to my account(s), which I believe were charged in error.Immediately upon noticing the charges on my credit card, I contacted live chat support. These charges were associated with test accounts that should not have renewed, as I had already liquidated and stopped using them. Historically, Ive never had to manually cancel subscriptionsthis has never been an issue across the more than 30 accounts Ive *************** attempted to place the responsibility on me by saying manual cancellation was required, yet that has not been the standard in my experience. Moreover, I attempted to cancel three subscriptions prior to their renewal, and the system returned an error each time, preventing me from doing so. This clearly points to a technical failure on your end, not user neglect.Ive donated thousands of dollars to *** over the past year, and it is abundantly clear that this renewal was not intentionalI've been inactive for over three weeks and havent touched TPT or trading in nearly a month.I was offered only $10 out of the $85 charged, which is not only unfair but unacceptable, especially considering the circumstances and the size and reputation of your company. I am unable to pay off the resulting credit card bill and expected better treatment as a loyal and high-value user.Please escalate this matter and issue a full refund immediately.Sincerely,Ibrahim ************************

  Business Response

  Date: 04/18/2025

  Hi *******,
  Thank you for reaching out and for providing detailed context regarding your concern.
  We understand your frustration, and were sorry to hear youre dissatisfied with how this subscription renewal was handled. That said, we would like to clarify a few key points regarding our refund policy, which you agreed to upon account creation.
  As stated in our official Refund Policy:
  If you purchase an account with us and change your mind, we will refund you within 72 hours. This does NOT include accounts that have been used and/or traded. These refunds will be the amount you paid minus a $75 fee, as we are unable to recoup technology and market data fees from 3rd parties that we pay on your behalf.
  In this case, the accounts in question were not cancelled before renewal and appear to have been previously used or traded, which disqualifies them from full refunds per our terms. While we strive to be flexible where appropriate, our policy is clear on this point.
  We also want to note that manual cancellation is always required before the subscription period ends this has been the standard process across all account types. If an error occurred during your cancellation attempt, we sincerely apologize, but we have no system-wide logs indicating failures during the time in question.
  TakeProfitTrader takes compliance and fairness seriously. We always act in line with our published terms and do right by our users. While were sorry this experience has not met your expectations, the charges were applied correctly and according to policy.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23116029
  
  I am rejecting this response because:

  They didnt let me cancel my accounts before they charged and didnt refund me for my accounts or compensate me at all at a higher amount for the inconvenience.

  
  Sincerely,
  
  *******

  Business Response

  Date: 04/22/2025

  Please note that it is the customers responsibility to cancel any active subscriptions before the renewal date to avoid being charged. Our system processes subscription renewals automatically unless a cancellation is submitted in advance.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 26, 2025, I experienced a platform failure while trading through Take Profit Traders funded account program. TradingView displayed an error:"Failed to modify order Cannot find TV order with ID ************."This prevented me from managing my trade, causing my trailing drawdown to trigger and my account to close unfairly.I immediately contacted Take Profit Trader and followed up multiple times, including on March 10 & March 18, 2025. They told me to contact Tradovate, but Tradovate confirmed Take Profit Trader must request the logssomething they have refused to do.Why This Is Unacceptable:The failure was outside my control, yet Take Profit Trader refuses to investigate.Tradovate requires Take Profit Trader to request logs, but they have ignored my request.I paid $1,499 for an account reset, yet they refuse to refund or reinstate my account despite a possible system error.Resolution Sought:Take Profit Trader must request the logs from Tradovate to verify the issue.If confirmed, my account should be reset or a refund issued.If they refuse, I request BBB to publicly record this complaint to warn future traders.I have provided evidence of my communications, yet they continue to ignore the issue. I request BBBs assistance in holding them accountable.

  Business Response

  Date: 04/18/2025

  We understand your frustration and apologize for the delayed response. However, we must clarify that the error message you received was related to TradingViews interface and not a failure on our end. There was no platform outage on our side, and we have not refused to assistwe simply do not have access to pull platform logs directly from Tradovate without a formal request initiated by the user. Our policies do not permit refunds or account reinstatements in cases where third-party platform issues are involved, and we have found no evidence of a system failure that would warrant an exception in this case.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $119 for a prop firm evaluation that TakeProfitTrader refers to as a test. With this purchase I am give a subscription to their test that provides an environment of tools for the user to use in order to complete trades with the goal of reaching profit of $3000 without going negative $2000 in a day. Using these tools that they gave me I canceled an order I placed on TradingView, the execution platform. I was notified that the order was canceled but the brokerage tool named Tradovate never canceled the order. The order got filled and price ran against me in a way that resulted in my position going negative by $2000 and the test being failed. Essentially meaning I lost the $119. Upon contacting TakeProfitTrader they told me that without evidence there is nothing they could do. This is unsatisfactory because this assumes that I should have been recording my trades in anticipation that was going to have to defend myself. In other words they are telling me that I should not have trusted the ecosystem I paid them for. I would never have done business with a company that I did not trust. I understand they cannot reinstate my account but it is completely unsatisfactory to claim that a refund is not possible just because I didnt preemptively gather evidence of their tools failing. They had the choice to refund me my money because of my poor experience with their platform, or to take my money and refuse to resolve an issue their customer faced resulting in them being out with nothing. They did not choose this and their argument for not refunding the money I spent for their flawed test and tools is simply greedy.

  Business Response

  Date: 04/18/2025

  We understand your frustration and regret that your experience did not meet expectations. However, we must clarify that the trading issue you described occurred within the TradingView and Tradovate platformsthird-party systems that are not operated or controlled by Take Profit Trader. We reviewed your case thoroughly and found no evidence of a system failure on our end. As outlined in our terms, all purchases are non-refundable due to the immediate provisioning of account resources, and we are unable to offer refunds without verifiable evidence of a platform error.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23083522
  
  I am sorry but I am rejecting this response because: its utterly ridiculous that your company can have no problem taking my money but then refusing to make an issue better when one arises when your customer is using the tools that YOU provided as part of my payment. You had the choice to just return my money and keep in good standing with a customer or to take my money and refuse to fix it. The most absurd thing is you stand to lose nothing that you had before off of me as a customer in refunding my money because I have no interest in trading in your environment. Its as simple as I gave you my money and was unsatisfied with what I received in return so I was asking for a refund of what I spent. Nothing more. The claim that I lacked evidence of such issues just further shows your interest as a company is not in the trader but their money. So my complaint stands true until I receive a refund.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/22/2025

  We appreciate you taking the time to share your concerns. As previously mentioned, weve thoroughly reviewed your case and believe our original response fully addresses the matter.
  To clarify again: Outlined in our terms, all purchases are non-refundable due to the immediate provisioning of account resources, and we are unable to offer refunds without verifiable evidence of a platform error.
  
  At this time, we have no additional information to provide beyond what was already outlined. 
  
  If new details or evidence related to the issue become available, wed be happy to review them. Otherwise, we stand by our initial decision.
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28th there was an error that occurred that caused my Pro account to be liquidated. Thankfully I caught the error on a screen recording and sent a copy of that video to the *** team. I than connected with another prop firm and recorded how the issue did not occur. On Feb 28th, i submitted a ticket and expected a resolution by EOD March 3rd (per their SLA on resolution times) On March 3rd I followed up with the team and was told ******** (Manager) was reviewing my case. At *** there was no resolution. On March 4th, I than followed up again and the Take Profit Team simply stopped responding. I have multiple screenshots of conversations where NO ONE on support got back to ******** is March 4th, at 5:01 EST I received an email from ******** stating that if I still needed help, to reach out to the support team.. wait what? You can understand the confusion here in that my case was supposed to be under review. This revealed that there was a disconnect somewhere internally with them. Not to mention I received the email 1 minute after they closed. On March 5th I followed up again, multiple times on varying chat windows (incognito). i received only one response which was simply a template stating my case is under review and it usually takes 4 hours etc.. the exact same template I received at the start. No other chats were responded to and no follow up questions to the copy and paste answer were responded to.March 5th, I received a response from ******** via email. We confirmed that there was an issue and even trouble shooted with Tradeovate (their 3rd party). I submitted everything requested and later on confirmed that there was no longer an issue. During ALL emails, I inquired multiple times about my lost account being reactivated and the account balance adjusted prior to the issue. On March 6-7 I followed up 4 times via email and multiple times in chat and HAVE NOT received a response. My account balance was $2,530 prior to error + the $650 I paid

  Customer Answer

  Date: 03/09/2025

  Hi there, 

  I spoke to the owner of the company and we reached a resolution. 

  Thank you

  Christian