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Business Profile

Hotel Reservation

HotelPlanner.com

Headquarters

Reviews

This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HotelPlanner.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Review Ratings

    4.08/5 stars

    Average of 1,757 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromWendy P

      Date: 08/08/2024

      5 stars
      Very helpful and knowledgeable Very courteous and professional All of my questions were answered

      HotelPlanner.com

      Date: 08/12/2024

      Good Evening *****, 

      We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

      Kindly, 

      *********************************

    • Review fromJaime S

      Date: 08/07/2024

      5 stars
      Extremely courteous, very helpful, would hire her to work for me anytime.
    • Review fromRose G

      Date: 08/07/2024

      5 stars
      Person was helpful and willing to book other hotels. But I thought I was reaching a specific hotel so the process is deceiving. This includes a follow up text to access this review.
    • Review fromJohn F

      Date: 08/07/2024

      5 stars
      Grace did an excellent job helping with my reservation. **** *
    • Review fromStefanie F

      Date: 08/07/2024

      5 stars
      Great and friendly service plus super helpful giving recommendations.Grateful for the support

      HotelPlanner.com

      Date: 08/12/2024

      Hello ********, 

      Thank you for taking the time to give us a 5-star rating! Quality and value are super important to us, so it's great to know we hit the **** for you. Thank you for allowing HotelPlanner to be a part of your travel plans!

      Kindly, 

      *********************************

    • Review fromPatti S

      Date: 08/07/2024

      5 stars
      Very personable and helpful. She was able to answer all my questions
    • Review fromLiz S

      Date: 08/06/2024

      5 stars
      She was pleasant and very helpful. Thank you!!! Will call again.

      HotelPlanner.com

      Date: 08/07/2024

      Hello ***, 

      Thank you for taking the time to provide us with feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

      Kindly, 

      *****************************;

    • Review fromSandy W

      Date: 08/06/2024

      5 stars
      I enjoy staying at this hotel. The clerk was very nice. I come every year and stay a couple nights. I do feel the rates are to high especially for senior citizens. Thank you

      HotelPlanner.com

      Date: 08/07/2024

      Hello *****, 

      We appreciate the time you spent to share your experience and look forward to helping you book your next stay!

      Kindly, 

      *********************************

    • Review fromRichard G

      Date: 08/06/2024

      5 stars
      ******** did a great job getting me a room at a price I could afford. She was very professional and polite

      HotelPlanner.com

      Date: 08/07/2024

      Hello *******, 

      Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with ********, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

      Kindly, 

      *********************************

    • Review fromPat W

      Date: 08/05/2024

      5 stars
      We had left an heirloom ring at a previous Holiday Inn Express but did not know how to contact them directly. ******* provided that number for us immediately. She sincerely cared about our plight and immediately responded. Due to her action, our situation was resolved. So many many people travel in the summer and present numerous needs to hotel staff. ******* took our request and located the information while maintaining an unhurried attitude that brought peace to **. Appreciate her kindness

      HotelPlanner.com

      Date: 08/07/2024

      Greetings ***, 

      Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with *******, we love knowing we have people in our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

      Kindly, 

      *********************************

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