Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,758 Customer Reviews
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Review fromTimothy S
Date: 08/12/2024
5 starsVery helpful and pleasant. Explained everything in easy to understand language. Look forward to staying at the Hyatt at the arch!!Review fromJudy S
Date: 08/11/2024
5 stars***** did a great job finding us an affordable room. Very kind and helpful. Thanks **************************
HotelPlanner.com
Date: 08/12/2024
Hello ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
Review fromKathleen F
Date: 08/11/2024
1 starArrived at hotel after a 6 hr drive. Was told that the hotel was over booked and we did not have a room. 10:30 PM with no where to stay! Then was told we might not get our prepaid amount refunded!!!!Review fromKathleen G
Date: 08/10/2024
5 stars***** was a great help and she provided excellent service. Hope she helps me every time I call!HotelPlanner.com
Date: 08/12/2024
Hello,
We're so happy to hear from you! We strive to provide the best service for every customer, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
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Review fromMargaret M
Date: 08/10/2024
5 starsFive stars. Polite, explaining everything. Helpful with entering information on phone. Awesome customer service.HotelPlanner.com
Date: 08/12/2024
Hello ********,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*********************************
Review fromMatthew Z
Date: 08/09/2024
5 stars********* and the staff were great. All my concerns were addressed in a professional and timely fashion.HotelPlanner.com
Date: 08/12/2024
Greetings *******,
Thank you for taking the time to give us a 5-star rating! We take pride in our customer service, and it's always rewarding to know we've hit the ***** Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*********************************
Review fromDarlene T
Date: 08/09/2024
5 stars**************************** displayeds excellent customer service skills. Very knowledgeable and care for the customers needs. An asset to the company.HotelPlanner.com
Date: 08/12/2024
Greetings *******,
Thank you for taking the time to give us a 5-star rating! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*********************************
Review fromCathie S
Date: 08/09/2024
5 starsHe checked to see what kind of discounts we could get instead of just booking usHotelPlanner.com
Date: 08/12/2024
Hello ******,
We're so happy to hear from you! We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
*********************************
Review fromLinda H
Date: 08/08/2024
5 stars***** did an awesome job helping me with my reservation. Thank you ***** for your excellent service!HotelPlanner.com
Date: 08/12/2024
Hello *****,
Thank you for your feedback! We are delighted to hear that you had such a great time booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
Review fromTalia J
Date: 08/08/2024
5 stars****** who helped me with my reservation was so helpful and kind! Made it easy considering not much availability all around the area. This is the ******** Inn *************************************************************** She was fantastic- friendly and great customer service - thank you!!! look forward to my stay *****HotelPlanner.com
Date: 08/12/2024
Greetings *****,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with *******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
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