Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,759 Customer Reviews
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Review fromShunika P
Date: 09/02/2024
5 starsGreat customer service patient and kind very helpful good job! Thank you!
HotelPlanner.com
Date: 09/03/2024
Hello *******,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromDorinda A
Date: 09/02/2024
5 starsShe was very nice on the phone, very patient and very thorough!HotelPlanner.com
Date: 09/03/2024
Hello *******,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
*****************************;
Review fromLeslie M
Date: 09/02/2024
1 starHOTEL PLANNER IS A **** My card was charged under very misleading means. I was under the impression that I was booking my room through the hotel, not through a third party. When I asked questions while I was making the reservation, I was told that any information that I need to know will be included in an email. When I saw the email, I was very surprised to see a charge for insurance that I was not expecting, as well as a charge for Tax Recovery and Fees whatever that is. My total was almost double the cost of the room. I had a very difficult time trying to find out the name of this company so that I can file a report, but I was able to get it after calling back a couple of times. I was misled into thinking I booked the hotel directly and got stuck with the charge for a service I didn't want and didn't need. It has been a struggle to even have this rectified and get the rest of my money back. HOTEL PLANNER IS A ****Review fromCarole B
Date: 09/01/2024
3 starsMy card was declined because you punched in the wrong CVV number. The second card I gave you, you got it correct.HotelPlanner.com
Date: 09/03/2024
Good Afternoon ******,
We apologize for this interaction, but Id love to assist you! Please reach out to me with any further concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
*****************************;
Review fromSonia D
Date: 09/01/2024
5 starsJesmae was very accommodating and professional shes was extremely nice thx. ******.HotelPlanner.com
Date: 09/03/2024
Hello *****,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromDiane B
Date: 08/31/2024
1 starno way i am paying $300 for one person!!! It is wrong to gauge people!HotelPlanner.com
Date: 09/04/2024
Good Afternoon *****,
We apologize for this interaction, but Id love to assist you! Please reach out to me with any further concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
*********************************
Review fromWade C
Date: 08/31/2024
5 stars**** was very helpful looking up a room for me in the area ! Thanks again ****!!HotelPlanner.com
Date: 09/03/2024
Hello ****,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope ou keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromDebbie M
Date: 08/31/2024
5 starsI made a reserved a room today with *****. He was very helpful and kind. He was also very knowledgeable! He was very accommodating!!HotelPlanner.com
Date: 09/03/2024
Hello ******,
Thank you for reaching out! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromSaira M
Date: 08/30/2024
5 starsWas very nice woman and found me the best rate on a room on a holiday weekendHotelPlanner.com
Date: 09/03/2024
Greetings Saira,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
*****************************;
Review fromMarsha O
Date: 08/30/2024
1 starI thought I was calling Holiday Inn Express and I was greeted with "happy to help with Holiday Inn Express reservations." When the agent told me the total, which was about $70 more than what I expected based on the website, I said, "Whoa, whoa, whoa, why is it so much more than the websire?" He said, additional taxes and fees. I asked him for the breakdown and he said that will be on the invoice from the hotel when I get there. He said, "There is one room left and I have to book this now." The whole thing sounded fishy, and it was!! When we got to the hotel the paperwork I signed stated a different credit card and I informed the front desk that is not the card I used to book the reservation. The front desk person said it was paid by a third party!! Needless to say, there was no indication that this was a third party handling the transaction. Had I actually talked to Holiday Inn Express and booked directly, as I thought I was doing, the charges would have been $100 less! At minimum, Hotel Planners should be required to disclose the fact that they are a third party booking agent, and not Holiday Inn Express! In addition I was told I cannot use my *** account!! Bamboozled for sure!!
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