Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,759 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDwayne S
Date: 09/15/2024
5 starsDarayl, was amazing! He was very pleasant, patient and professional.
HotelPlanner.com
Date: 09/16/2024
Hello ******,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromAubrey M
Date: 09/14/2024
5 starsJhuliianny was very helpful in getting me a handicap room with two queen beds and explaining the amenities we have.HotelPlanner.com
Date: 09/16/2024
Hello ******,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with Jhulianny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromMargaret S
Date: 09/14/2024
5 stars******* was very helpful in finding us a room that fit our requirements.HotelPlanner.com
Date: 09/16/2024
Hello ********,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
Review fromTiffany T
Date: 09/13/2024
5 starsEasy to understand and very polite.Super helpful. Took care of everything quickly for our emergency stay due to car troubles.HotelPlanner.com
Date: 09/16/2024
Greetings *******,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
*****************************;
Review fromKimberly D
Date: 09/13/2024
5 starsThe Reservations Agent, ***** **** was courteous and professional! Greatly appreciated!HotelPlanner.com
Date: 09/27/2024
Hello ********,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromJason B
Date: 09/13/2024
5 starsRomina did a good job, other than a few disconnects on spelling.HotelPlanner.com
Date: 09/27/2024
Hello *****,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
******* *********
Review fromJoseph D
Date: 09/12/2024
5 starsVery easy to use after a long hard day. Very friendly person on the phone.HotelPlanner.com
Date: 09/13/2024
Hello ******,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromDoris W
Date: 09/12/2024
4 stars***** took care of my reservation and concerns without a bit of difficultyHotelPlanner.com
Date: 09/13/2024
Hello *****,
Thank you for your feedback! We strive to provide the best service for every customer, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
Review fromLorna C
Date: 09/12/2024
5 starsExcellent person to be on the phone! Great personality & very efficient!HotelPlanner.com
Date: 09/13/2024
Greetings *****,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
Review fromEmily W
Date: 09/12/2024
5 starsEboni was fabulous and helped me figure out that I could bring my cockatiel with me to my hotel! She helped me seamless book my hotel and was a joy to speak with.HotelPlanner.com
Date: 09/13/2024
Hello *****,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.