Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,759 Customer Reviews
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Review fromLayne H
Date: 09/18/2024
1 starShe said that there were no available bookings and hung up on me when there are available bookings directly through the site online.
HotelPlanner.com
Date: 09/19/2024
Hello *****,
We apologzie for this interaction but Id be more than happy to assist you! Please reach out to me with any concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
*********************************
Review fromAshley T
Date: 09/17/2024
5 stars****** was so incredibly kind and helpful! Would choose him to help me book anytime.HotelPlanner.com
Date: 09/19/2024
Hello ******,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
Review fromMel C
Date: 09/17/2024
5 starsExcellent !!! Very thorough, patient and professional. ******* and business like.HotelPlanner.com
Date: 09/19/2024
Hello ***,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromTim H
Date: 09/17/2024
1 starWould not recommend at all . **************** is absolutely horrible and I was taken advantage of for a 2nd charge on a 2 night stay in ****** ******* and the upcharge on the room was nearly double what the motel would have changed me to book the room in person . Stay away from ************* . The 2nd charge was incurred while trying to ( in person) straighten out the first charge on the room that I cancelled and was trying to make right on since I was was fooled in to thinking it was the motel itself online .HotelPlanner.com
Date: 09/27/2024
Hi ***,
We apologize for this interaction but Id be more than happy to assist you! Please reach out to me with any concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
******* *********
Review fromCharles E
Date: 09/17/2024
5 stars***** did a great job this afternoon helping me find the perfect room for the priceHotelPlanner.com
Date: 09/19/2024
Hello *******,
We are happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromPauline B
Date: 09/17/2024
1 starDidn't even listen to my question, horrible customer service. Won't be utilizing your hotelHotelPlanner.com
Date: 09/21/2024
Hi *******,
We apologzie for this interaction but Id be more than happy to assist you! Please reach out to me with any concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
*********************************
Review fromMichael S
Date: 09/16/2024
5 starsArmondo did an awesome job and pointed me in the right direction! He went above and beyond to make my day easier!HotelPlanner.com
Date: 09/27/2024
Hello *******,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with *******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromDave S
Date: 09/16/2024
5 starsVery responsive. Answered all questions quickly and thoroughly. clear with all messaging on the phone call to ensure I was comfortable with all the information.HotelPlanner.com
Date: 09/19/2024
Hello ****,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
Review fromJose Z
Date: 09/15/2024
5 stars
Fue muy atento y todo muy claro. Muchas gracias por su atenciónTranslation: He was very attentive and everything was very clear. Thank you very much for your attention.
HotelPlanner.com
Date: 09/16/2024
*************,
Gracias por tomarse el tiempo para brindarnos sus comentarios! Nos alegra saber que nuestro equipo pudo ayudarle con su reserva, siempre estaremos encantados de ayudarle. Gracias por elegir HotelPlanner, esperamos que nos tenga en cuenta para sus futuras necesidades de viaje!
Saludos,
*********************************
**************************************************
Translation: Hi Jose,
Thank you for taking the time to provide us with your feedback! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you will keep us in mind for your future travel needs!
Best regards,
******* *********
**********************************Review fromBernie M
Date: 09/15/2024
5 stars
Pleasant experience, as always. Always stay at Hilton Garden when we visit. Thank youHotelPlanner.com
Date: 09/16/2024
Hello,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*****************************;
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