Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,759 Customer Reviews
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Review fromDiana L
Date: 03/12/2025
5 starsThank you Ashley for helping me secure my room to attend my grandsons competition! Excellent service and very accommodating! Thank you so much!
HotelPlanner.com
Date: 03/13/2025
Hello *****,
We're so happy to hear from you! We strive to provide the best service and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMarketa W
Date: 03/12/2025
4 starsThe reservation service was excellent. The reservation clerk was helpful.HotelPlanner.com
Date: 03/13/2025
Hello Marketa,
Thank you for your feedback, we greatly appreciate it. We hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromJessica L
Date: 03/11/2025
1 starI am writing to formally file a complaint against HotelPlanner.com regarding an unfair and unreasonable cancellation policy.On March 11, 2025, I contacted HotelPlanner.com to cancel a reservation my 81-year-old father, who has stage 4 cancer that has spread to his brain, mistakenly booked for March 14, 2025. Due to his medical condition, he is cognitively impaired and did not intend to make this reservation.I explained the situation to HotelPlanner.coms customer service representative, informing them that we are currently in the process of obtaining power of attorney for my father. Despite this, I was told that the reservation could not be canceled, nor could any exceptions be made, even under these extreme circumstances.I find this policy to be both unethical and lacking in basic compassion for individuals with serious medical conditions. Given that I contacted them three days before the reservation date, I believe the company should show reasonable flexibility in situations involving severe illness and cognitive impairment.I am requesting that HotelPlanner.com:1.Cancel the reservation immediately without **************** and revise their cancellation policies to allow exceptions for customers with medical emergencies or cognitive impairments.I appreciate the BBBs assistance in resolving this matter and ensuring that companies like HotelPlanner.com operate with fairness and compassion toward customers in difficult situations.HotelPlanner.com
Date: 03/13/2025
Hello *******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, please feel free to escalate it to me personally at *******.*********@HotelPlanner.com.I look forward to hearing back from you!
Kindly,
******* Planelles
Review fromKarl H
Date: 03/11/2025
5 starsFrank did a great job and was very professional and helpful.HotelPlanner.com
Date: 04/04/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJEAN K
Date: 03/11/2025
5 stars*********** did a great job. He answered all my questions with and was polite and friendly over the phone.. I look forward to meeting him on Thursday and staying at the *********** off of i-95 in **********HotelPlanner.com
Date: 03/12/2025
Greetings ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ***********, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromKevin M
Date: 03/09/2025
5 starsVery good customer service. She helped me and i appreciated her ease in her voice bur assertiveHotelPlanner.com
Date: 03/11/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRence E
Date: 03/09/2025
5 starsQuick and easy setting up and finding the room we need.HotelPlanner.com
Date: 03/11/2025
Hello Rence,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromGerard M
Date: 03/08/2025
5 starsFantastic job, very helpful and clear with all information, thank youHotelPlanner.com
Date: 03/10/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to hear that our team was ale to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRichard C
Date: 03/07/2025
5 stars***** ***** was very efficient and get a five star rating! He knew how to get everything done correctly!HotelPlanner.com
Date: 03/10/2025
Hello *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ****** *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromScot G
Date: 03/07/2025
2 starsHorrible service Called twice told my issue and they hung up on meHotelPlanner.com
Date: 03/10/2025
Hello ****,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and Id be more than happy to further assist you. Feel free to reach out to me personally at *********************************** I look forward to hearing back from you!
Kindly,
******* Planelles
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