Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,755 Customer Reviews
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Review fromKaren W
Date: 05/07/2025
5 starsThe overall experience with the representative was professional, and helpful
HotelPlanner.com
Date: 05/09/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* PlanellesReview fromKatrina R
Date: 05/07/2025
5 starsTnesha was great. She offered the best options and booking was quick and easy.HotelPlanner.com
Date: 05/09/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromPaula S
Date: 05/07/2025
4 starsVery kind and professional. Looking forward to an enjoyable time on our stay. Always use this motel when visiting family and friends in ***********.HotelPlanner.com
Date: 05/08/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromSandra H
Date: 05/07/2025
1 starRefund protection plan that I paid for to protect me in the case of having to cancel my April 25th reservation due to a death almost 2 months before our stay at the hotel to visit the person who passed April 27th, is designed to protect the hotel, not the person who made the required prepayments for reservations June 20. It's a racket & a scam. The company knew there was nowhere else in the area to stay and we believe we were 100% misled and financially taken advantage of. The one star is for the 16 emails in one day that they sent me so I could request a refund. Then they denied it after I provided proof of the death of the person we were wanting to visit, who just happens to not be a family member.HotelPlanner.com
Date: 05/09/2025
Hello ******,
I'd love to help! Please provide me with the itinerary number beginning in H for you reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromLuz O
Date: 05/06/2025
5 starsI want to express my gratitude to **** ****** at the *********************************** for his exceptional kindness, patience, and professionalism. He answered all of my questions with confidence and clarity. Individuals with these qualities are destined for great success in life.Thank you **** ****** ????HotelPlanner.com
Date: 05/09/2025
Hello ***,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with **** ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromRobyn E
Date: 05/06/2025
5 starsMy booking agent was very professional. Ensured we had the best room possible and the best rate. ThanksHotelPlanner.com
Date: 05/08/2025
Greetings *****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromMona A
Date: 05/06/2025
5 stars******* did a great job with my reservations. Kind and patient!HotelPlanner.com
Date: 05/08/2025
Greetings ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromBruce D
Date: 05/06/2025
5 starsHe was very helpful and answered all of my questionsHotelPlanner.com
Date: 05/09/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJOHN R
Date: 05/06/2025
5 starsVery nice and professional! Answered all questions And explained everything!HotelPlanner.com
Date: 05/06/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review frompaul s
Date: 05/06/2025
1 starOn 4/21/25 I made reservations at a Marriott property for 4 rooms for 4 nights in Dec 2025. Because of family scheduling conflicts I had to cancel on 4/22/25. THE HotelPlanner.com *** DID NOT DISCLOSE that I would be immediately charged for all nights, all rooms immediately or that the Hotel Planner practice was to NEVER GIVE A FULL REFUND. I have received a partial refund but they still owe me over $7,000. In dealing with Hotel *********** customer service and *************** (another name they used with AMEX) I have been told by one person a full refund is being considered, later another *** said that nothing was submitted but they would do it---no refunds have hit my account after over a dozen calls. The ***s play like they are contacting the hotel but the hotel's management refutes this claim. Also, I was hung up on at least a half times during my calls. Hotel Planner processed the reservation through ******* but so far Expedia has not been helpful. I believe the hotel manager is also ***orting this deceitful behavior to Marriott management --this reflects very poorly on their use of 3rd parties making reservations for them. The ******** property also stated that their policy is to provide a FULL REFUND if cancelled within one day--not what Hotel Planner is doing. Hotelplanner.com workers mis***resent themselves to be ************** employees, are not truthful, play games with the handling of a refund and should not be permitted to continue their deceitful practices. These guys are bad news for the hotel industry.HotelPlanner.com
Date: 05/06/2025
Greetings ****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
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