Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,755 Customer Reviews
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Review fromMichael C
Date: 05/15/2025
5 starsVery personable, polite and efficient. Made the reservation process easy.
HotelPlanner.com
Date: 05/16/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromMAR A
Date: 05/14/2025
1 starTHEY ARE NOT HONEST! They promote them selves in ****** as the *** contact number.I made this reservation FOR 4 NIGHTS and stayed ONLY one night. I cancelled at the front desk because I didn't even get the room I was told. So, i just used one night because the accommodation did NOT fit my stay. This was a fraud. I was ripped off. When I called to make the reservation I was told it was the **************** front desk in ************ and it wasn't true! You were a 3rd. party! I am an *** member. Why should I use a 3rd. party?!!! NOT even one STAR they deserve!HotelPlanner.com
Date: 05/15/2025
Greetings Mar,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromDanita S
Date: 05/13/2025
5 starsExceptional service. The hotel I called about was full, **** looked and found accommodations within the distance I requested and was extremely helpful in making sure I knew what was available to assist me to get to my location. A+++He was so friendly and knowledgeable.HotelPlanner.com
Date: 05/14/2025
Hello ******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromWendi L
Date: 05/13/2025
1 starI booked a room. Payed. Went to hotel and the hotel would not accept the hotel planner reservation.Hotel planner gave me half of my money back only!! After agent pretended to not find my confirmation!! Do not use this scam!!! Awful they can do this peopleHotelPlanner.com
Date: 05/14/2025
Hello *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at ********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromRoxanne D
Date: 05/12/2025
4 starsThe nice lady was from Houston! Very nice and friendly!HotelPlanner.com
Date: 05/13/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJudi G
Date: 05/11/2025
5 stars****** was terrific so helpful and knowledgeable. I was able book my hotel room quickly and within my budget. I will definitely use this service again thanks to ******HotelPlanner.com
Date: 05/13/2025
Greetings ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromLeodore S
Date: 05/10/2025
5 starsI called and got **** with reservations he listen to exactly what I described I need adequate and precise knew what he was doing and was very very helpful I wanted to say thank you ****HotelPlanner.com
Date: 05/12/2025
Greetings Leodore,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel plans!
Kindly,
******* Planelles
Review fromSonja B
Date: 05/09/2025
5 starsMrs. ***** was so professional. She took her time with me and made sure I was happy with everything.HotelPlanner.com
Date: 05/12/2025
Greetings *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromArthur W
Date: 05/09/2025
5 starsGood job well done she was very nice, polite very helpfulHotelPlanner.com
Date: 05/12/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromDr. Felicia R
Date: 05/08/2025
5 starsJulio was a Godsend as my husband was trapped at the airport due to a cancelled flight. He immediately found great alternatives and made the booking very delightful! Please give him a raise or promotion!HotelPlanner.com
Date: 05/15/2025
Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
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