Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,758 Customer Reviews
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Review fromBruce D
Date: 05/06/2025
5 starsHe was very helpful and answered all of my questions
HotelPlanner.com
Date: 05/09/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJOHN R
Date: 05/06/2025
5 starsVery nice and professional! Answered all questions And explained everything!HotelPlanner.com
Date: 05/06/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review frompaul s
Date: 05/06/2025
1 starOn 4/21/25 I made reservations at a Marriott property for 4 rooms for 4 nights in Dec 2025. Because of family scheduling conflicts I had to cancel on 4/22/25. THE HotelPlanner.com *** DID NOT DISCLOSE that I would be immediately charged for all nights, all rooms immediately or that the Hotel Planner practice was to NEVER GIVE A FULL REFUND. I have received a partial refund but they still owe me over $7,000. In dealing with Hotel *********** customer service and *************** (another name they used with AMEX) I have been told by one person a full refund is being considered, later another *** said that nothing was submitted but they would do it---no refunds have hit my account after over a dozen calls. The ***s play like they are contacting the hotel but the hotel's management refutes this claim. Also, I was hung up on at least a half times during my calls. Hotel Planner processed the reservation through ******* but so far Expedia has not been helpful. I believe the hotel manager is also ***orting this deceitful behavior to Marriott management --this reflects very poorly on their use of 3rd parties making reservations for them. The ******** property also stated that their policy is to provide a FULL REFUND if cancelled within one day--not what Hotel Planner is doing. Hotelplanner.com workers mis***resent themselves to be ************** employees, are not truthful, play games with the handling of a refund and should not be permitted to continue their deceitful practices. These guys are bad news for the hotel industry.HotelPlanner.com
Date: 05/06/2025
Greetings ****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromDaniella R
Date: 05/06/2025
5 stars******** was fabulous in booking my stay at the ******HotelPlanner.com
Date: 05/07/2025
Hello ********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromSherry B
Date: 05/05/2025
5 starsJoyce was professional and very helpful! Answered any questions I had.HotelPlanner.com
Date: 05/15/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromLinda B
Date: 05/05/2025
5 starsTim was very helpful and kind. His customer service skills are excellent!!HotelPlanner.com
Date: 07/11/2025
Greetings *****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromStephanie S
Date: 05/05/2025
5 starsI called for a reservation at one hotel but it was fully booked. He took the time to help me find a reservation at a different hotel. Very kind and efficient.HotelPlanner.com
Date: 05/07/2025
Hello *********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJohn D
Date: 05/05/2025
5 stars***** was very helpful and made it easy to book my room. She was also very friendly!HotelPlanner.com
Date: 05/07/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromPaul B
Date: 05/04/2025
1 starThe night of May 1st, I clicked on a google ad and got a Hilton phone number and called it. The person on the phone claimed to be part of the "Hilton Network" and then overcharged me for a hotel room. I immediately called the hotel and they told me that I was way overcharged but they can't cancel it because third-party. Early May 2nd, I called HotelPlanner and they cancelled the reservation but they refused to refund the card. They said that "time had expired" but this was a matter of hours. I will dispute the charge once the transaction has processed, but I am also going to complain to chase about this merchant. This is a ****. The "Itinerary" they gave me is *********. They didn't even have my correct email (they spelled ****** with an S), so of course I never received any confirmation emails until after I cancelled. That confirmation number is ********. Account/Order/Tracking number: *********Review fromFred C
Date: 05/03/2025
5 starsVery helpful and professional. I appreciate the prompt and knowledgeable service.HotelPlanner.com
Date: 05/06/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
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