Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,748 Customer Reviews
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Review fromSebastian M
Date: 06/13/2024
5 stars******* went above and beyond to help me find a hotel that suited my needs. Thank you for your time and assistance.
HotelPlanner.com
Date: 06/23/2024
Hello *********,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with *******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*********************************
Review fromJames B
Date: 06/13/2024
5 starsGreat , I didnt have to deal with a foreigner who spoke poor English.Review fromLounell R
Date: 06/13/2024
4 stars******* was very nice and polite, she answered all my questions. She is truly an asset to your company.HotelPlanner.com
Date: 06/23/2024
Hello,
We're so happy to hear from you! We strive to provide the best service for every customer, and we're happy that our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
Review fromBev S
Date: 06/13/2024
1 starWe got charged twice for our room. $180 from the reservation company and then $108. From the hotel. The hotel said they would refund but it never came through. I sent copy of the charges to the reservation company and they just said theyd investigate. Then never did anything. So Best Western is NOT the BESTReview fromMark B
Date: 06/13/2024
5 stars**** took the time to find me an alternative hotel. She was very helpful!HotelPlanner.com
Date: 06/23/2024
Hello ****,
We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're glad we could provide that from you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
*********************************
Review fromMelinda W
Date: 06/12/2024
5 starsThank you for your service ! Great customer time and patience!HotelPlanner.com
Date: 06/23/2024
Hello *******,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
*********************************
Review fromDenise A
Date: 06/12/2024
5 starsI was very satisfied with how fast my question was answered and the representative was very politeHotelPlanner.com
Date: 06/23/2024
Hello ******,
Thank you for your feedback! We are so happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
Review fromDebbie W
Date: 06/12/2024
5 stars
Hugo did amazing. I was quite upset, (all the time knowing
it was not his fault he is just doing his job) about the cancellation
fee and he kept his cool, gave me plenty of time to process it.
I am upset however with the industry, the process, and fee. It is
rigged.
On a side note. Horrible financial times we live in. I hope you vote
the cabal out of office!HotelPlanner.com
Date: 06/23/2024
Hello ******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with ******, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
Review fromKathy B
Date: 06/12/2024
4 starsMy experience was good.The connection was poor so multiple repeats were necessary.Operator was helpful a.nd patient.HotelPlanner.com
Date: 06/13/2024
Hello *****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
*****************************;
Review fromJanie F
Date: 06/12/2024
1 starThis is a scam business. Do NOT use them!!! I was told my room was totally cancellable and refundable, which was the only reason I gave them a credit card payment. There is as never mentioned anything about insurance being part of the purchase. I tried to cancel within the first 6 hours and they are telling me no refund is approved!! They are liars!!!!!!!! Do not do business with them!!!! I will dispute through the credit card company!!!!
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