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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information.com has continued to debut money from my account past the cancellation date. I have notified them via email. I also attempted to do this by phone but was unable to speak to anyone

    Business Response

    Date: 06/25/2025

    Hello ***** ******,

    This message is in reference to BBB Case #: 23506797.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    After reviewing your account, it appears it has already been cancelled as of 2/22/2025. Please note that this subscription is marked as self-canceled. We did not receive any email correspondence from you in our records. It appears the email you provided in a screenshot is for a different company, ********. We are not affiliated with ******** and we do not have any record of sending that email you have included. We apologize for any misunderstanding. Your cancellation confirmation number is 2X0W9-9RSRS.

    Please also be advised that while your Unlimited Reports subscription was cancelled, you still had an active add-on subscription on your account. When completing your report search, we extend a promotion offering unlimited PDF downloads for an add-on subscription of $6.99. This charge is separate from the trial period and Unlimited Reports subscription. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. However, rest assured that your add-on subscription has also been canceled.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $34.95 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    Your account is now fully canceled, and no further billing will occur.

    We apologize you had trouble reaching us by phone. Please keep in mind, our customer service hours are Monday - Friday, 8am - 5pm EST.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a .99 cent background check from information.com. I was not told I was also signing up for a ***** recurring monthly payment. This information was only provided at the bottom of my payment receipt, which I did not notice until I was already charged. This is a deceptive business practice of the worst sort.

    Business Response

    Date: 06/24/2025

    Hello ***** ****,

    This message is in reference to BBB Case #: 23500489.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to proceed with the checkout process, our users must accept the terms and conditions which outline these billing terms.

    After reviewing your account, it appears it has already been cancelled as of 6/23/2025 by our phone support team. Your cancellation confirmation number is 7K90W-W1WAR. We can also confirm you have already been refunded for the $29.99 charge due to a ****** dispute. 

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 06/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The report provided has inaccurate information and clearly isn't what was advertised. One of the most glaring errors is in the section for any driver's licenses.. This report states there is no information and I currently have - and have had since I was in my late teens - a valid Florida driver's license.

    Business Response

    Date: 06/24/2025

    Hello ***** ******, 

    This response is in reference to BBB Case #: 23496462. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    We understand you did not find the information you were looking for on our reports. Please be advised, Information.com compiles information from public sources and makes it available in one, easy-to-read report for our customers. As shown in the screenshot you provided, our site abides by each state's privacy laws, so information that is not public record in a given state will not be available on our report. This can include phone records, expunged records, Social Security Numbers, Drivers License numbers, etc.

    Since we receive this information from public sources, we cannot control what information is displayed or available. We hope this has provided more clarification. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 06/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June ******* I *************** took unauthorized $29.99 ut f account.i want a refund asap.

    Business Response

    Date: 06/24/2025

    Hello ***** ****,

    This response is in reference to BBB Case #: 23495396.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    After reviewing your account, it appears it has already been cancelled as of 6/23/2025 by our email support team. 

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/25/2025.

    Your cancellation confirmation number is RWKQJ-J055Q.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was supposed to only be charged $.99. I had one $.99 charge then another $29.99 charge.

    Business Response

    Date: 06/20/2025

    Hello ***** *******,

    This message is in reference to BBB Case #: 23493848.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    After reviewing your account, it appears it has already been cancelled as of 6/20/2025. We can also confirm you have already been refunded in the amount of $29.99 due to a ****** dispute. Your cancellation confirmation number is FXL45-5X5KA.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this site for a one time purchase and today was charged for a monthly subscription and I never agreed to that. This is a scam and they did not even provide the information that I was expecting when completing the one time purchase.

    Business Response

    Date: 06/20/2025

    Hello ******* *******,

    This message is in reference to BBB Case #: 23490995.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    After reviewing your account, it appears it has already been cancelled as of 6/19/2025 by our phone representative. We can also confirm you have already been refunded in the amount of $35.13 due to a ****** dispute. Your cancellation confirmation number is Q4317-72794.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14 2025 I did a ****** search on myself. I decided to obtain the report and the price offered was 99 cents and I was given a 10 minute time limit to make the transaction. Once completed they said the transaction was denied and instructed me to open the notification from my bank and give my approval (which leads me to believe this is a standard practice). I opened the email and realized they weren't charging me 99 cents, they attempted a payment of $29.99. I had to cancel my card to avoid any further attempts. *Screenshots included*

    Business Response

    Date: 06/17/2025

    Hello ***** ********* *******,

    This response is in reference to BBB Case #: 23470299.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    Since your card was cancelled with your bank, an account was not created in our system. Please allow 3-5 business days for the pre-authorization hold of $29.99 to waive from your account.

    We understand you are interested in the information available on your report and would also like it removed. We advise you to contact our email support team to request a privacy disclosure, and we will be glad to assist you.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:06/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on information.com to look up information about someone named ******** *. Upon completion of the search but never actually seeing anything as far as what they found they offered me a $0.99 5-day trial. Then they said they would charge me $29.99 per month after the 5-day trial. I signed up for it. They charged me $29.99 and just ignored the fact that they offered me a 5-day trial for 99 cents. I want my money back. I want this membership canceled as well. That is dirty. Not only that they think my name is the person that I'm looking information up on. So they say the cardholder name for my credit card is the ******* s person.

    Business Response

    Date: 06/17/2025

    Hello **** *******,

    This response is in reference to BBB Case #: 23469369.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    After reviewing your account, it appears it has already been cancelled as of 6/16/2025 by our phone representative. 

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/19/2025. You will still incur a charge for the $1.00 trial period.

    Your cancellation confirmation number is 8JSS2-2W2X3.

    We apologize you were not satisfied with the information available on our site. Please note that we are unable to remove the payment information from our servers, but rest assured your account is marked as cancelled and no further billing will occur. The account will also not be accessed again unless you contact us for further assistance.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:06/13/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged .99 and then immediately charged another 6.99 to be repeated monthly without my authorization. I canceled the service first by email and then again by phone.

    Business Response

    Date: 06/17/2025

    Hello ******* ********,

    This message is in reference to BBB Case #: 23464251.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    It appears your account has already been cancelled as of 6/13/2025 by our phone representative. We have also replied to your email request on 6/17/2025. Your cancellation confirmation number is XLKKL-L2F95.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the same complaint as someone else only I have pending charges for 1.00, 6.99 and *****. I am copying the other cx complaint because it is spot on for me expressing the same issue.I advise caution when visiting or doing business with information.com. Based on results (paid) the site offers background checks and personal information services but fails to provide any unique or valuable data beyond what is freely available on the internet. I was charged for services and I know there is more information including arrests that were not included in report provided by information.com. The site is misleading and I was charged for services that do not meet expectations. This site is operating in a deceptive manner and I would avoid using it and would urge others to seek reputable, transparent alternatives for background information services. Then indicated price would be .99 I was charged that and in a separate interaction 6.99. Refund desired.

    Business Response

    Date: 06/12/2025

    Hello ***** *******,

    This response is in reference to BBB Case #: 23449116.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    After reviewing your account, it appears it has already been cancelled as of 6/10/2025. 

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/15/2025.

    Your cancellation confirmation number is QL2A8-8L185.

    Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    We apologize you did not find the information you were looking for on our reports. Please note that we compile the information from publicly available resources. We cannot control or edit the type of information that appears on a given report.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

    Customer Answer

    Date: 06/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Information.com LLC is NOT a BBB Accredited Business.

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