Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a phone number from an old friend, and this company falsely advertised in their on line ads, that the first answer would be 1.00 or no charge. Not sure which. So, I put the information in and o.k. ************** amount . When I got my Discover bill, I noticed Pay Pal had paid them $35.13, a completely unauthorized charge. My dispute is a return of the complete $35.13 as it was some kind of a con.

  Business Response

  Date: 09/08/2025

  Hello ****** ****,
  
  This message is in reference to BBB Case #: 23834673.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We do not offer any free trials or reports. While the initial report search is free, we do require a trial fee or membership to view full report details. We apologize for any misunderstanding.
  
  After reviewing your account, it appears it has already been cancelled as of 8/14/2025 by our email support team. Your cancellation confirmation number is 5A6F3-3113S.

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 76 years old and On 8/31/25 at 1:35am my card was charged $35.99 and 6.99 I never signed up for anything I been trying to get refund and no one helps me

  Business Response

  Date: 09/05/2025

  Hello ********** *******,
  
  This response is in reference to BBB Case #: 23821211.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  It appears your account has already been canceled and refunded by our support team. We will be happy to reconfirm it for you.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 9/2/2025 by our phone support team. 
  
  At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Your cancellation confirmation number is 22J09-95KR0.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We can confirm you were also already refunded for this charge. Your refund confirmation number is KJ5FK-KL5Q1.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $1.00 on August 11, 2025, and an additional $35.13 on August 17, 2025 by this company. I have never heard of this company until seeing the charges and took to investigating what the business was. I have no use for this company's services and NEVER agreed to whatever they are charging me for - let alone provide my credit card information. Further research indicates this company has many, many, many similar complaints against it.

  Business Response

  Date: 09/05/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23819236. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  We understand you would like to report charges that were not authorized by you. 
  
  We have located an account and noticed it was created on 8/10/2025. It appears this account was made fraudulently with your information. 
  
  We would like to inform you that the $35.13 transaction was a pre-authorization hold. During the checkout process, customers must accept the terms which state that they will automatically be enrolled in our monthly membership if not cancelled before the trial ends. This is why a pre-authorization hold was placed on your account at that time. Along with the pre-authorization, the account is also charged a trial fee. 
  
  Please rest assured that the account has been cancelled as of 8/12/2025. Your cancellation confirmation number is XWK2R-R827K. Since the account was canceled, the $35.13 pre-authorization should have already waived back into your bank account. 
  

  The amount of $1.00 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We sincerely apologize for the inconvenience.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23819236
  
  I am rejecting this response because:

  1)  Again, I never signed up for anything with this company, let alone agreed to be charged for services or provided account information to them.

  2)  The response indicates that the account was cancelled on 8/12/2025.  Yet, I was charged $35.13 on 8/17/2025 for the account.  It is an outright lie that the account was closed as the company made additional attempts to charge me $35.13 on 9/3/2025, and 9/4/2025, and 9/5/2025.  I was able to block these pending charges with the help of my credit card company before they posted.  *********** did charge me two separate $1.00 charges on 9/5/2025 which posted and have been disputed as well.

  3) *********** indicates the original $1.00 charge has been credited back to me.  As of now, that has not happened.  They have made no indication of intent to return the original charge of $35.13 from 8/17/2025.

  My request at this time is a refund of that $35.13 from 8/17/2025 as well as the two new $1.00 charges from 9/5/2025.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/12/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23819236. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused.
  
  We understand you have seen additional charges or charges that have not been refunded. In order to further investigate, please respond with all of the information below so that we can more quickly assist you:
  
  First and Last Four Digits of the card:
  Billing Zip Code:
  Screenshot and date of any previous charges:

  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23819236
  
  I am rejecting this response because:

  I am unable to provide the first and last four digits of the card in question as I had to destroy the card and request a replacement - due to the fraudulent charges by your company.  Further, your request for screenshots is redundant as that has already been provided.  This includes the original charges as well as the additional charges that occurred after the date you indicated you closed the account.  This is not resolved. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24, 2025. I agreed to pay two small amounts to this company for a search (on which they did nothing). Now, I find myself charged a recurring amount of $35.13. I did not agree to this. They are a scam. They also accomplished nothing.

  Business Response

  Date: 08/26/2025

  Hello ****** *****,
  
  This message is in reference to BBB Case #: 23789750.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial period, as well as our $3.99 PDF download feature.
  
  After reviewing your account, it appears it has already been cancelled as of 8/24/2025. Your cancellation confirmation number is 66309-9836A.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We apologize you did not find the information on our reports to be useful to you. Please note, the information is compiled from public sources, which means we do not have control over what information is available.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 99 cent trial that was supposed to be canceled within so many days and I wouldn't be charged however I was immediately charged at the $35.13 that is the I guess monthly subscription charge I didn't even get the opportunity to cancel said trial and nor was I ever charged ************************************************ the 3513 and I've been trying to get the money back from them and I cannot get a hold of anyone there and they're not responding

  Business Response

  Date: 08/13/2025

  Hello ****** ******, 
  
  This response is in reference to BBB Case #: 23726878. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After selecting the trial period and seeing if it would work for myself, it didn't. I used it a couple times in the trial, but canceled it since I didn't see myself continue using it. I haven't logged in or even been to the site since I thought it had been canceled, and it told me "subscription canceled". Didn't think any more past that until I saw a charge to my card on the 4th of this month for $35.13 for the last 3 months on the 4th. I would like to see the amount returned to me because the site made it seem that I had unsubscribed from the list.

  Business Response

  Date: 08/13/2025

  Hello **** *****,

  This message is in reference to BBB Case #: 23719543.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After reviewing your account, we can confirm you signed up for the trial on 5/30/2025. Please note that in order to cancel an account, users must contact our support team directly via phone or email. We do not have any record of previous correspondence with you. We apologize for any misunderstanding.

  When completing your report search, we also extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period and unlimited reports membership. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 0R6K3-35437.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $105.39 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for information.com. I just realized that theyve been charging my ****** account for ***** since November 24. Which at the initial time I was charged $.99 for a single report that I did in fact, authorize. But unknowingly they also signed me up for a monthly subscription. For ***** every month that I have never authorized. This is literally the kind of scum of the Earth scam that needs to be put to an end. And should be in no way shape and form able to run a business like this.

  Business Response

  Date: 08/13/2025

  Hello ****** ********, 
  
  This response is in reference to BBB Case #: 23716735. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 st charge was 727/2025 for $1 and the 2nd charge was for 6.99 7/27/2025 and the 2rd was on 8/1/2025 for *****.

  Business Response

  Date: 08/07/2025

  Hello ***** *****,
  
  This response is in reference to BBB Case #: 23700727.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  Since your account was not canceled before the end of the trial, the hold was processed as a charge on 8/01/2025.
  
  Please rest assured that your account is now cancelled. We have attempted to issue a refund for the $35.13 subscription charge, but our system is showing an error due to a block or dispute with your card issuer. We advise you to follow up with your financial institution regarding a refund at this time.
  
  Your cancellation confirmation number is WRJ9J-J51Q7.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the $1.00 trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have ensured you have been refunded in the amount of $7.99 for these charges. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started 12/29/2024 with a trail for $0.99, the next charge same day was for $6.99, I did not sign up for this service, I'm sorry I did not check for a while again, not thinking I have a problem. From then on they have charged me $29.99 and $6.99 every month till I canceled them beginning of July and they refunded July 6th $6.99 and $.99, then on July 8th $6.99 Then promptly started to charge my account July 11th, for $35.13, August 1, $6.99 and then August 3, $29.99...Who are these people but a bunch of crooks it took forever to get this cancelled, they are not easy to find and they just keep on charging not honering my cancellation.

  Business Response

  Date: 08/07/2025

  Hello **** ******,
  
  This message is in reference to BBB Case #: 23693828.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After further investigation, it seems you had created another account on 7/06/2025. This account was the one refunded per your email request on 7/08/2025. However, we have ensured that your account created on 12/29/2024 has been canceled as of today. Your cancellation confirmation number is KF9S6-61LL6.

  We have also ensured that you were refunded for the months of July and August on both accounts. The amount of $109.09 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  Rest assured both of your accounts have been canceled, meaning no further billing will occur. If you have any questions or concerns regarding your accounts, feel free to contact us for further clarification.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to do a background check on someone and it said it was going to charge .99 . I checked my account and was charged $35 plus along with an additional $1. There is not cancel button for the subscription that was automatically put onto my accoutn.

  Business Response

  Date: 08/07/2025

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 23690011.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 8/06/2025 by our email support team. In order to cancel, users must contact us directly by phone or email support.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 67QQ7-7173R.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have attempted to issue a refund for this charge, but our system is showing a block or a dispute with your card issuer. We advise you to follow up with your financial institution at this time for a refund.

  We are pleased to inform you that the amount of $1.00 has been credited back to your original payment method. Please keep in mind that the $35.13 transaction is voided, so it will not appear as a refund. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 08/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******