Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a .99 cent search. Then was charged another 6.99. Then today 7-22-25 charged another *****. In less than 4 days Information.com has charge over $40. That is poor practice on company practices. The results were inaccurate. I did not authorize to be enrolled in the full package at ***** simply the one time .99. All disclosures and charges should be transparent. The website also doesnt give you the option to cancel the subscription in the settings. Highly disappoints. Email on file is *********************** and I used my ****** to pay for the original purchase of $0.99 attatch to a card that ends in 5429. I have emailed the contact email located on the website to cancel my membership and hopefully just delete the account. I'd like to see the $***** back too. Can't locate any of the charges on the website either in Billing history. Not very transparent if you want to keep clients.

  Business Response

  Date: 07/25/2025

  Hello ********* ****,
  
  This message is in reference to BBB Case #: 23635425.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We also place a pre-authorization hold on your account during the trial period, which is voided if the account is canceled before the trial ends. Since your account was not canceled during the trial period, the $35.13 pre-auth hold was processed as a charge at the end of the trial period.

  Please also note that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 7/24/2025 by our email support team. Your cancellation confirmation number is 5S37K-KJ3RW. You have also already been refunded in the amount of $35.13 upon cancellation. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We apologize you experienced difficulty in cancelling your account. However, please rest assured that no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 35 dollars without my permission I did not agree to that not did it say I would be charged that before the five day trail

  Business Response

  Date: 07/17/2025

  Hello ******* ********,
  
  This response is in reference to BBB Case #: 23606369.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/16/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 7/20/2025.
  
  Your cancellation confirmation number is K8SX1-19361.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are three fraudulent charges on my business ****** account, however, I did not contact this company or authorize any charges. These charges must be removed immediately.

  Business Response

  Date: 07/17/2025

  Hello ***** ********,
  
  This message is in reference to BBB Case #: 23606291.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We understand you have seen charges to your ****** account that were not authorized by you.
  
  After reviewing your account, it appears it has already been cancelled as of 7/17/2025 due to a ****** dispute. It appears your account has also already been refunded via the ****** platform due to the dispute. Your cancellation confirmation number is 2XLRF-FQF9S.

  Once again, we apologize for any inconvenience this has caused you.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have contacted the business several times through email and have submitted several opt out forms for them to delete all my info but it keeps popping up. My full name, address, phone number, age, and email address are all visible on their site and on ******. I'm a DV victim and have a stalker and need ALL MY INFO DELETED ASAP. It won't let me link to a direct profile but any data under "***** *******" needs to be delete ASAP.

  Business Response

  Date: 07/17/2025

  Hello ***** *******,

  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  After further review, we can confirm that we have received your previous request to remove your information. The record associated with you has been successfully deleted from our website as of 7/16/2025.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  We understand you are seeing your information listed under the address in the ****** search result in your screenshot. It appears the link of the ****** result opens to a page on our site under the address, not your specific report. which means we are unable to remove this link from the ****** search results. However, we can confirm that your report has been removed from our site, as seen in our screenshot of "No Results Found".
  
  Please note that we are not affiliated with ****** and cannot control how quickly ****** reindexes any outdated information listed on the results page. While we can confirm your report is no longer available on our site, we are unable to assist in the removal of the ****** search result. We apologize for any inconvenience this may have caused you.
  
  We hope this has provided the clarity needed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a search using this website and was asked to enter my credit card info for $ 0.99, but was charged $ *****, which I declined through my credit card company. This is fraud, I think.

  Business Response

  Date: 07/17/2025

  Hello ****** ******, 
  
  This response is in reference to BBB Case #: 23600738. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please note that while our trial period is $0.99, we do require a pre-authorization hold when signing up for our service. This may have been the transaction you noticed.
  
  However, we have searched our database with the information you provided and were unable to locate an account. If you have seen transactions from Information.com, please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the .99 trial to look up an individua, I canceled after I was done looking, it was just the one person. I was charged .99 on Mar 7 then charged 3.99 on the same day. Fast forward 4 months and now I'm being charged 9.90. How is this? I don't know where the 3.99 came from let alone 9.90 4 months later. I want my money back.

  Business Response

  Date: 07/16/2025

  Hello ******* ****,
  
  This message is in reference to BBB Case #: 23593348.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $3.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  Upon reviewing your account, it appears it was created on 3/07/2025. You were billed for the $0.99 5-day trial, as well as the $3.99 PDF downloads add-on. Since your account was not cancelled, our system attempted to bill you for the $29.99 monthly subscription starting on 3/12/2025, but the transaction was failed. There are several failed transactions listed on your account, as our system automatically attempted to collect the subscription up until the recent transaction for $9.90 on 7/13/2025. Our system attempts different billing amounts if the full amount of $29.99 is not available, which is why you have seen a charge for $9.90 after several failed attempts.
  
  Please rest assured your account has been canceled as of today. Your cancellation confirmation number is 67R9A-A9K5L.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $13.89 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We hope this has provided the clarity needed.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com advertised free background checks. Then wanted $0.99 for a PDF file. I just got charged $35.13 for an unlimited reports that I did not authorize. I also noticed in my profile, they entered an address for my address that is not my address, and I did not enter. ************************************************************. This address does not even exist in *****, **! This is complete fraud! They hide it at the very bottom in small print that when you buy the $0.99 pdf, you are signing up for a trial you have to cancel. This is so shady!

  Business Response

  Date: 07/16/2025

  Hello *********** Card,

  This response is in reference to BBB Case #: 23592899.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. Please allow us to provide further clarification regarding the transactions on your account.

  Our service begins with a $0.99 trial period. During the trial, you have unlimited report searches on our site. Our PDF downloads are part of a separate add-on feature that is not shown as selected on your account at this time. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has already been cancelled as of 7/15/2025 by our email support team. You have also already been refunded in the amount of $35.13 for the month of July. Your cancellation confirmation number is 4S5AR-R3R2J.

  We have gone ahead and refunded the remaining charge of $35.13 from the month of June. This means you have only been charged for our trial fee. Please allow 3-5 business days for the additional refund to reflect in your account.

  We understand you are seeing incorrect information listed on your report. Please note that we compile our information from publicly available sources. We are unable to edit or control the type of information which appears on a given report. However, we are able to remove the report from our database entirely by your request. If you are interested in removing the report, you may use our online opt-out form by following the link below:

  **********************************************
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other complaints, I signed up for one week trial and cancelled within 5 days so I wouldnt have to pay more. I finally noticed that they have been charging me $29.99 every month on my credit card for over five months. Please help me with cancelling this.

  Business Response

  Date: 07/14/2025

  Hello *********** *********,
  
  This message is in reference to BBB Case #: 23584590.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has been cancelled as of 7/11/2025. Your cancellation confirmation number is 8LXLR-RFJW8.

  Please note that we do not have any cancellation requests from you prior to 7/11/2025 in our records. However, rest assured no further billing will occur. 
  

  It appears you have placed a dispute with your card issuer on the transaction from 7/08/2025. Since a dispute has been filed, we are unable to issue any refunds at this time. We advise you to continue the dispute process with your card issuer for any additional refunds requested. Once again, we apologize for any inconvenience.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The extra fee was hidden well in the process and I never would have used the service of I knew I was going to be charged anything over the 1.00. I got charged an additional 6.99 and 22 on top of it and I've been trying to get it canceled but no one will help me. I do not want this service.

  Business Response

  Date: 07/14/2025

  Hello ******** *******,
  
  This response is in reference to BBB Case #: 23582992.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $22.44 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/11/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $22.44 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 555RR-R8JJ7.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We apologize you had difficulty contacting our customer support team. Please note that our customer service hours are Monday - Friday, 8AM - 5PM EST.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a report, it said it would charge my card $0.99. of course, it charged my card $35.37. this was deceiving I could not find anywhere on the website how to get a hold of anybody, so I had to call my bank with the inconvenience of canceling my card. This business should be banned off of the internet along with probably ******* other ones. I am frustrated and want to make sure that my complaint goes on record.

  Business Response

  Date: 07/11/2025

  Hello ***** ******, 
  
  This response is in reference to BBB Case #: 23575719. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please be advised, we have searched our database with the name and email address you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support