Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea who these people are! I've been dealing with identity theft for the last 2 years in its ruined my life! I didn't authorize any charge from them!They have 3 attempts on my card!

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was under the impression that was only being charge ,99 cents for a five day trial, but was charged three time on my debit card,one for $1 another for over $16 and another for over $35. Never saw anywhere that I would be charged that amount. I want my money back and account canceled. Have made several attempts to contact company with no answer from them.

  Business Response

  Date: 11/06/2025

  Hello ****** *********,
  
  
  This response is in reference to BBB Case #:24099139.
  

   

  We apologize for any inconvenience.

   

  After reviewing your account, it appears it has already been cancelled as of 11/5/2025. 
  

  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 11/7/2025. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is L3R9S-S2773.
  

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $16.47. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We have noticed that a refund of $16.47 has been processed as well. Please allow ********************************************* your account.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at Information: ************** or via email at **************************************.
  
  Regards,
  Customer Support
  **********************
  
  

   

  
  

  Customer Answer

  Date: 11/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 19, 2025 I got on Information LLCs website to look up information on someone I know without any *********** was charged a fee of 99cents. On Oct ******* a charge of ***** appeared on my credit card without my knowledge or approval. After calling the number with just an automated response, I then sent an email to them. It looks like from all the complaints, my situation is no different than the over 200 complaints about this company recently so I thought I would get ahead of this problem & reach out to the BBB. It seems this is the only way this company will respond. In want my ***** refunded & this supposed service canceled. Its a scam & a fraudulent company.

  Business Response

  Date: 10/28/2025

  Hello ****** ***********,

  This response is in reference to BBB Case #********.

  We have reviewed your concern over receiving an unexpected charge from our company, and we would be more than happy to provide some insight into our billing process.

  When performing your first search, you are directed to our checkout page to select the $ 0.99 trial offer. Our Terms and Conditions advise that if you do not cancel before the end of your trial, you agree to be enrolled in our monthly subscription, which automatically renews each month until cancelled.

  ************************************************

  We would also like to apologize for not responding to your email. We are currently experiencing higher-than-usual volumes and are working to respond to all incoming inquiries promptly.

  Your account has been canceled, and you will no longer be billed. Your cancellation confirmation number is 414L0-032WJ.

  Additionally, we understand you would like to request a refund for the monthly membership charge that you received at the end of your trial.

  I have processed your request and issued a refund to your original form of payment in the amount of $35.13. Your refund confirmation number is 414L0-032WJ. Please allow 3-5 business days for the refund to appear back onto your bank statement.

  We understand that you were not able to locate the information you were searching for in our database.

  Information.com compiles information from public sources and makes it available in one easy-to-read report for our customers. Since we receive this information from public sources, we cannot control what information is displayed or available. Our site also abides by each state's privacy laws, so information that is not public record in a given state will not be available on our report. This can include phone records, expunged records, Social Security Numbers, etc.z

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************.

  Regards,
  Information.com LLC Customer Support

• Initial Complaint

  Date:10/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges of ***** was sent through ****** as an unauthorized payment. I called the number to Information.comLLC and did not get a response. I emailed *********************** to cancel the charge with no response. I have entered the charge as a dispute with my financial institution.

  Business Response

  Date: 10/27/2025

  Hello ******* **********,

  This response is in reference to BBB Case #:24051705.

  Information.com is a user-friendly platform designed for effortless navigation, enabling users to locate individuals using their first and last names or phone numbers. In contrast to alternative people-search platforms, we provide unlimited searches.

  When performing your first search, you are directed to our checkout page to choose the $.99 trial offer. Our Terms and Conditions advise that if you do not cancel prior to the end of your trial, you agree to be enrolled in our monthly subscription, which automatically renews each month until cancelled.

  We apologize that you did not receive a response to your email. We are currently experiencing higher-than-normal volume and are doing our best to respond as quickly and efficiently as possible.

  We understand you would like to request a refund. I will be happy to assist you. 

  I have processed your request and issued a refund to your original form of payment in the amount of $35.13.

  Your refund confirmation number is 44R21-14F9R.

  Please allow 3-5 business days for this credit to appear on your account. 

  Please note, your account is canceled on 10/22/2025 and will no longer be billed.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************

  Regards,

  Information.com LLC Customer Support

• Initial Complaint

  Date:10/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 19, I was charged ***** for services from information.com. It was my understanding when I gave them my credit card information that I was only going to be charged one dollar. I didnt see anything where I was going to keep being charged, but I might be mistaken. Anyway, I wondered if I could have my money refunded. I went on the information.com website and canceled.

  Business Response

  Date: 10/27/2025

  Hello ***** ********,

  This response is in reference to BBB Case #:24050735.

  We understand that you are requesting a refund for an unexpected charge.

  After signing up for one of our trial offers, our terms and conditions advise that if you do not cancel before the end of your 5-day trial, you agree to be enrolled in our monthly subscription. The subscription automatically renews each month until your account is canceled.

  Your account has been canceled. Your cancellation confirmation number is AQ33K-KWAK2.

  Additionally, we understand you would like to request a refund.

  I have processed your request and issued a refund to your original form of payment in the amount of $29.47. Your refund confirmation number is AQ33K-KWAK2.

  You shall no longer receive any charges from our company.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************

  Regards,
  Information.com LLC Customer Support

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it was very deceptive. I wanted to pay the 99 cents for one inquiry.I got hood winked into a 35 Dollar a month charge

  Business Response

  Date: 10/27/2025

  Hello ***** ******,

  This response is in reference to BBB Case #:24042431.

  Information.com is a user-friendly platform designed for effortless navigation, enabling users to locate individuals using their first and last names or phone numbers. In contrast to alternative people-search platforms, we provide unlimited searches.

  When performing your first search, you are directed to our checkout page to choose the $1.00 trial offer. Our Terms and Conditions advise that if you do not cancel prior to the end of your trial, you agree to be enrolled in our monthly subscription, which automatically renews each month until cancelled.

  We understand you would like to request a refund. I will be happy to assist you. 

  I have processed your request and issued a refund to your original form of payment of $35.13.

  Your refund confirmation number is X08LK-K1X5J.

  Please allow 3-5 business days for this credit to appear on your account. 

  Please note, your account is canceled on 10/21/2025 and will no longer be billed.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at **************************************
  

  Regards,

   Information.com LLC Customer Support

• Initial Complaint

  Date:10/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data Privacy Rights violated - unable to "opt out" of searchportal.information.com selling my data because the "exert right to opt out" button on their site doesn't work and hasn't worked for weeks. I reached out to them directly about this and heard nothing.

  Business Response

  Date: 10/21/2025

  Hello ****** *********, 
  
  
  This response is in reference to BBB Case #: 24031817. 
  
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

   We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand that this matter is very important to you, however, we have located the record and have removed it.

  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  We request that you clear your cache and cookies before attempting to search again after 48 hours, as there was likely a temporary glitch causing this issue. However, we have successfully fulfilled his request.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at Information: ************** or via email at **************************************.
  
  
  Regards,
  Customer Support
  
  

  
  

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** C

• Initial Complaint

  Date:10/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please ensure the complete and immediate erasure of all my personal data from your systems and those of any third parties with whom it has been shared. This includes correcting a data redundancy issue where my information is currently listed in three distinct entries under various contact numbers. I hereby withdraw all consent for the processing or sale of my personal information. Attached are images displaying the specific information and contact numbers. *************), *************) and *************).

  Business Response

  Date: 10/21/2025

  Hello Soo Hyun *** *********,
  
  
  This response is in reference to BBB Case # ********.
  

   

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at Information: ************** or via email at **************************************.
  
  
  Regards,
  Customer Support
  
  

  
  

  Customer Answer

  Date: 10/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The money came out of my checking account through, ******.

  Business Response

  Date: 10/21/2025

  Hello **** *****, 
  
  
  This response is in reference to BBB Case #: 24024884.
  
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  

  Upon reviewing your account, we found that a dispute has been filed and a charge of $70.26 was issued to you. Refunds typically take 35 business days to process and will be returned to the same payment method used for the original payment. We also recommend contacting your financial institution for further assistance.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at Information: ************** or via email at **************************************
  
  
  
  Regards,
  Customer Support
  
  
  

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a single 0.99 report and was charged $35 less than a week later. I did not sign up for any type of recurring service. I did not approve of a subscription. I was not told or made aware that I was signing up for anything but the 0.99 report. This business is an absolute scam.

  Business Response

  Date: 10/21/2025

  Hello ***** *********,
  
  
  This message is in reference to BBB Case #: 24006099.
  
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  

  Upon reviewing your account, we confirm that the refund request has already been processed and the chargeback has been issued via ******. The amount of $35.13 has been credited back to your original payment method. Please allow 35 business days for the refund to appear in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is JRWX8-8QWLF.
  

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at Information: ************** or email **************************************.