Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried service cancelled service and they still charged me

  Business Response

  Date: 10/21/2025

  Hello ******* *****,

  This message is in reference to BBB Case #: 24005591

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is JS3KF-FF79A
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at Information: ************** or email **************************************
  

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please note, this complaint is concerning Information.com and the new method implemented by this data broker to delete or opt-out of the sale of our personal data. As the information on record does not reflect the date of birth of the consumer. Leaving individuals vulnerable to exploitation and misuse of the data collected and sold due to the verification process. This company has a duty of care ensuring the information presented on the platform is truthful and complete, however the information acquired concerning my familys personal data had factual inaccuracies. At times, displaying more than one profile on the platform based on formal vs informal names, mismatched information and misstated age. Such errors can cause significant problems, preventing consumers the ability to search, opt-out of communications or data sharing due to the method implemented. As the mechanism used to delete or opt-out of the sale of information is flawed. Due to privacy and safety concerns, I have submitted a right to delete for my immediate family throughout the duration of the year. Despite concerted efforts to prevent the future sharing of information, the data was re-shared once more. From this point forward, how are the consumers able to identify and/or search for their personal data as the information aggregated from public records can contain errors, leading to inaccuracies in the data they provide to customers. Additionally, the information collected may not reflect the consumers current situation stemming from outdated information.

  Business Response

  Date: 10/13/2025

  Hello Soo ***** ***, 
  
  This response is in reference to BBB Case #: 23986048. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  We understand your concern regarding the information you have found to be incorrect on our reports. Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.

  Our service presents the public information as it is available in local public records. We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.

  We understand you have previously submitted Right to Delete requests but are still seeing your information available, or mixed with other similar reports. We apologize for any frustration this has caused. Please keep in mind that there may be several individuals with a similar name and/or location that could appear under the search results on our site. We advise our consumers to make sure they are viewing the correct reports, as it is possible that the report with the wrong information is for another individual entirely. 

  If you have seen your information still available on our site, we will be happy to further assist you in ensuring it is removed. Please provide a screenshot or a link to the specific profile of the report so we can further investigate. We recommend contacting our email support team directly to expedite this process. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 10/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and now closing this complaint.

  I have reviewed your response concerning my data removal complaint. As the response did not provide a satisfactory resolution to the issues identified.

  Your explanation regarding the possibility of multiple individuals with similar personal details is not applicable to this case. The specific, incorrect information found on your website, including the age displayed and other details I have previously requested for removal, is a direct and unambiguous match to my family's personal information. The unique identifiers in the reports leave no room for ambiguity concerning the individuals involved.

  I must also take exception to the characterization of this information as easily accessible to users.  Access is contingent upon a financial transaction, which contradicts any claim of general availability. I can confirm this, as a search query on your homepage led to a prompt for a 99-cent purchase to access a report, rather than displaying the search results for the information I entered.

  Furthermore, you have not furnished the necessary details regarding your official procedure for complete data erasure requests. This documentation is a critical requirement for a transparent and verifiable process, especially for individuals exercising their rights under the ***** The absence of this information, particularly in how to address record inconsistencies like unique names, variations in names or incorrect age entries.  Without a clear and verifiable process, I have no assurance that our data, if re-aggregated from public or third-party sources with new discrepancies, could be effectively located and permanently removed in the future.  From my understanding, clerks maintain public records, their authority does not extend to regulating the use of this data by third parties, including data brokers.  The accuracy of the information cannot be guaranteed due to the potential for errors during data retrieval.  
  
  Data from various third-party brokers has consistently shown a number of inaccuracies. These ongoing issues include demographic errors, such as incorrect ages and the conflation of sibling records. Furthermore, data quality is compromised by inconsistent name formatting, which manifests as the use of informal versus formal names, variations in how middle and last names are recorded, and the incorrect parsing of two-word first names.
  
  Following a prior successful removal request, the same information resurfaced on your platform.  However, the name was formatted in an alternative manner.  This content has since been taken down following a call to your customer service team.   The removal request discussed on this call predates the new opt-out system that was recently implemented.
  

  
  

• Initial Complaint

  Date:10/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . 9/26/2025 . 3.99 cleared bank. I caught ***** pending and immediately called my credit union and cancelled card. I am a 90 year old retired female living in HUD subsidized aoartment. In no way did I sign up for any recurring service!Next day I went to ***, picked up new debit card and filed a Fraud report. Then today, 10/4/2025, I see that *** has PAID this amount out of my new account! It states "recurring"amount! I received no information from my dealings, originally a 99c thing. The additional charges went to my credit union that same day! I am worried that because the ** cleared the ***** charge on 10/3/2025, in my account ( under my new card #), this will continue. When I tapped "website", the following appeared..." 503 service temporarily unavailable". Do not know how to get out of this since my goggled instructions did not work. Since all of this happened without me giving information.com a password, no results there. Help!

  Business Response

  Date: 10/10/2025

  Hello T *** *********,
  
  This message is in reference to BBB Case #: 23973194.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We understand you were having technical issues with accessing the website and contacting our support team. We sincerely apologize for this difficulty you experienced.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 5F0FA-AKK24.

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $3.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $39.12 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  Please rest assured your account is fully canceled and no further billing will occur.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23973194
  
  I am rejecting this response because:  as of 10/10/2025,  promised refund has not reached my credit union.  Is it possible that the refund will be rejected by CU because the debit card used at the time has been cancelled.  I have a new card and certainly will not make it available to information.com!  Please keep account open until their promised refund is honored by my credit union.  Thank you for the work BBB has accomplished thus far!
  
  Sincerely,
  
  T *** *********

  Business Response

  Date: 10/21/2025

  Hello T *** *********,
  
  This message is in reference to BBB Case #: 23973194.
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.
  
  Upon reviewing your account, we found that it was cancelled and refunds of $35.13 and $3.99 were processed on 10/10/2025. We would like to clarify that once a refund is issued, it is returned to the same payment method used for the original payment. If there have been any changes to your card number, the bank will automatically route the funds to the correct account. We also recommend contacting your credit union for further assistance.
  

  We hope this has provided the clarity needed. 
  

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at Information: ************** or via email at **************************************.

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  T *** *********

• Initial Complaint

  Date:10/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** will not cancel my subscriptions . They bill me monthly for two plans

  Business Response

  Date: 10/09/2025

  Hello ***** ********,
  
  This message is in reference to BBB Case #: 23968139.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has already been cancelled as of 9/16/2025. Your cancellation confirmation number is 77F3R-R9149.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is 77F3R-R9149.

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We have also refunded the amount of $6.95 to your account. Your refund confirmation number is RQKQQ-QSLX1.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:10/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charge a subscription fee each month and I dont know what I purchased from this company and there is not a number to call to cancel the subscription

  Business Response

  Date: 10/09/2025

  Hello ****** *****,
  
  This message is in reference to BBB Case #: 23966993.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to cancel, users may contact us via phone support or email support for assistance.
  
  After reviewing your account, it appears it has already been cancelled as of 10/3/2025. Your cancellation confirmation number is K3Q62-23712.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested background information from this company as a one-time offer. Their system, or someone at their company, created an account on my behalf, entered fraudulent mailing address information, and has now charged my ****** account $35.13 for a monthly subscription.

  Business Response

  Date: 10/06/2025

  Hello ******** ******,
  
  This message is in reference to BBB Case #: 23942681.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. These terms must be accepted in order to proceed with the checkout process. 

  After reviewing your account, it appears you signed up for our $0.99 trial on 9/22/2025. Since your account was not canceled before the end of the trial, you were automatically enrolled in our monthly subscription.
  
  We can confirm your account has already been cancelled as of 10/2/2025 by our phone support team. You were also refunded at the time of cancellation for $35.13. Your cancellation confirmation number is JQS28-8J3S5.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for services I didn't receive. I was charged July ******* ref #********** $6.99 July 10, 2025 ref#********** $9.90 Aug ******* ref#********** $6.99 Aug ******* ref#********** $9.90 Sept ******* ref# pending $6.99 Sept ******* ref# pending $9.90 from Information.com. I have not requested any services or anything at all from them. I have no emails in my spam, trash, or inbox. I am disabled and on a limited income therefore need the money from these false charges refunded.

  Business Response

  Date: 10/03/2025

  Hello ****** ******, 
  
  This response is in reference to BBB Case #: 23934045. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  First and Last Four Digits of the card:
  Zip code:
  Screenshot and date all charges:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:09/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as other complaints -- I had looked at ordering information for the price of $1. I don't think I even completed that transaction -- but I certainly did NOT complete a transaction for $35.13 (which seems to be what they're charging everyone without permission. This is a scam and they should be shut down. But I do need them to remove that charge from my credit card.

  Business Response

  Date: 10/03/2025

  Hello ****** ********,
  
  This message is in reference to BBB Case #: 23918624.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has already been cancelled as of 9/24/2025. Your cancellation confirmation number is 86186-6RX6X.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  

  For your reference, the confirmation number for this refund is 86186-6RX6X.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com charged me ***** and I have no idea why they did, I used then in may on their free 7 day trial, ran my report and canceled the free trial same day.

  Business Response

  Date: 09/17/2025

  Hello ***** *****,
  
  This message is in reference to BBB Case #: 23876627.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $1.00 trial period on 8/07/2025. Please note that we do not offer a free trial. We also do not have any record of a cancellation request from you prior to 9/15/2025.
  

  After reviewing your account, it appears it has already been cancelled as of 9/15/2025 by our phone support team. Your cancellation confirmation number is W44J9-97KR5. You were also already refunded in the amount of $35.13. Please allow 3-5 business days for the refund to reflect in your account.

  Please rest assured that no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to information.com and bought a report for $1. I immediately noticed 2 pending charges on my venmo card, one for $1 and one for $35.13. As soon as the charges cleared on venmo but i filed a dispute which venmo denied without asking for any additional info. I tried emailing the company and all they would really say is that if you dont cancel the trial you are charged for it. They make it sound like you have a month to cancel but i think you actually only have 5 days. And i wasnt even aware that i was signing up for any trial. And even though i supppsedly had an account at the time (i made sure everything is cancelled now) i couldnt log into thier site or anything. Everything about this transaction was a scam to trick people out of thier money! If nothing else they need to be way more open about the terms & charges.

  Business Response

  Date: 09/15/2025

  Hello ********* ***,

  This response is in reference to BBB Case #: 23872360.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. We will be glad to further explain why the charges were shown on your account.
  
  Please note that the transaction you witnessed started as a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the 5-day trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at the same time as the $1.00 trial. Since your account was not canceled before the end of the trial, the pre-authorization was processed as a full monthly charge. We apologize for any misunderstanding.
  

  After reviewing your account, we can confirm it has already been cancelled as of 8/29/2025 by our email support team. We can confirm you have also already been refunded for the $35.13 transaction. Your refund confirmation is RA2K0-0K251.
  
  We understand you have attempted to place a dispute with *****, but the dispute was denied. Unfortunately, we are unable to assist you with this dispute process, as we are not affiliated with *****. We recommend reaching out to their support team for further clarification on why your dispute was denied. 

  We also apologize you were having difficulty logging in to your account on our site. Our support team is available by phone or email to assist with login issues or resetting passwords when users cannot access their accounts. 

  We hope this has provided the clarity needed.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support