Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize Information.com LLC to make nor was I aware they were withdrawing money from my pay pal account. There have been 3 withdrawals of $35.13

  Business Response

  Date: 09/12/2025

  Hello ******* *****, 
  
  This response is in reference to BBB Case #: 23853124. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  All charges/dates you have witnessed:

  If you were charged on a ****** account, please provide:
  Email Address associated with PayPal:
  Transaction ID:

  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************.
  
  Regards,
  Information Customer Support

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hit me with a charge for $33 that I never consented to. Even on the website on my account no charge exists. I have been scammed and when I try to call them I hear a Labor Day out of office message with no ability to leave a call back number. I emailed them and they did respond to my email but said the only help I can get is by calling a number they have shut off for over a week. I want my money back. I want any data of mine off their scamming website. I also looked into their address and the building registry shows no sign of this company working there.

  Business Response

  Date: 09/12/2025

  Hello **** *******,
  
  This response is in reference to BBB Case #: 23850964.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  We see you have contacted our phone support team and received assistance in cancelling your account. Our office was closed on Labor Day, but reopened after the holiday as normal. It seems you may have received an automated message from our email team which is sent to every sender, explaining that our email volume is high and we recommend contacting our support team for expedited assistance. You still have the option to wait for an email response. We apologize for any miscommunication. 
  
  Please also allow us to further explain the charge seen on your account. The transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 9/8/2025 by our phone support team. We have also sent reconfirmation from our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 8WQF8-8KR93.

  Please also note, our office address is a virtual address implemented with the protection and security of our employees in mind.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **********************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4, 2025 I paid $0.99 for a trial of Information.com llc. I was not able to find any information on the person I was looking up. I then went ahead and canceled the trial and subscription so I would not be billed. I was billed in March and wrote to the company and asked why they were billing me when I had canceled my subscription. They said it would be dealt with. Each month they continue to take $6.99 out of my ****** account. I want my money refunded and my subscription canceled. If I do go on and try to search another person it tells me I don't have an account and need to pay to get the information so I am not sure why they continue to take my money. Thank you for your help in this matter.

  Business Response

  Date: 09/08/2025

  Hello *** ********,
  
  This message is in reference to BBB Case #: 23837856.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We can confirm we received an email cancellation request from you on 3/4/2025. However, we were unable to locate your account with the information you provided in the email. Our support team replied to your request asking for more information, but we did not get a response from you.

  After reviewing your account, it appears it has already been self-cancelled as of 2/4/2025. Your cancellation confirmation number is FLW66-65WA0.

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. While your Unlimited Reports subscription was canceled prior, your PDF downloads add-on has remained active. However, since the Unlimited Reports subscription is inactive, you do not have access to searching for new reports at this time.

  We have ensured your PDF downloads add-on subscription has now been canceled, meaning no further billing will occur. We have gone ahead and issued the refund of $41.94. Our system would not allow us to refund past this amount. We recommend reaching out to ****** for any further assistance. We apologize for any inconvenience. Please allow 3-5 business days for the funds to reflect in your account.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-29-25 I requested what was described a free background check. Then I discover a .99 charge on that date as well as ***** on 8-3-25 and again on 9-3-25 and 6.99 charge on 9-1-25. I attempted to dispute through ****** which was useless. The company is listed as Information.com, LLC. I have no idea who this is, apparently a fraudulent one. I want my money refunded to my card ending in 1424 and the recurring charges stopped.

  Business Response

  Date: 09/08/2025

  Hello ***** *********,
  
  This message is in reference to BBB Case #: 23836922.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. We understand you have seen charges from our company that were not authorized by you.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial on 7/29/2025. Since your account was not canceled before the end of the trial, you were automatically enrolled in our monthly subscription for $35.13. 

  When completing your report search, we also extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 9/4/2025 due to a ****** dispute. Your cancellation confirmation number is JS689-956FQ.

  Please be advised, you have already been refunded for a charge of $35.13 and $6.99 through your dispute with ******. At this time, we recommend you continue with the ****** dispute process for any remaining charges you wish to be refunded. We apologize for any inconvenience.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a phone number from an old friend, and this company falsely advertised in their on line ads, that the first answer would be 1.00 or no charge. Not sure which. So, I put the information in and o.k. ************** amount . When I got my Discover bill, I noticed Pay Pal had paid them $35.13, a completely unauthorized charge. My dispute is a return of the complete $35.13 as it was some kind of a con.

  Business Response

  Date: 09/08/2025

  Hello ****** ****,
  
  This message is in reference to BBB Case #: 23834673.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We do not offer any free trials or reports. While the initial report search is free, we do require a trial fee or membership to view full report details. We apologize for any misunderstanding.
  
  After reviewing your account, it appears it has already been cancelled as of 8/14/2025 by our email support team. Your cancellation confirmation number is 5A6F3-3113S.

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this site 99 cents. An entire month later they then charged me $35.15 without my permission and despite the fact I had already takn my payment method off of my account.

  Business Response

  Date: 09/08/2025

  Hello **** *******, 
  
  This response is in reference to BBB Case #: 23834138. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 76 years old and On 8/31/25 at 1:35am my card was charged $35.99 and 6.99 I never signed up for anything I been trying to get refund and no one helps me

  Business Response

  Date: 09/05/2025

  Hello ********** *******,
  
  This response is in reference to BBB Case #: 23821211.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  It appears your account has already been canceled and refunded by our support team. We will be happy to reconfirm it for you.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 9/2/2025 by our phone support team. 
  
  At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Your cancellation confirmation number is 22J09-95KR0.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We can confirm you were also already refunded for this charge. Your refund confirmation number is KJ5FK-KL5Q1.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $1.00 on August 11, 2025, and an additional $35.13 on August 17, 2025 by this company. I have never heard of this company until seeing the charges and took to investigating what the business was. I have no use for this company's services and NEVER agreed to whatever they are charging me for - let alone provide my credit card information. Further research indicates this company has many, many, many similar complaints against it.

  Business Response

  Date: 09/05/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23819236. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  We understand you would like to report charges that were not authorized by you. 
  
  We have located an account and noticed it was created on 8/10/2025. It appears this account was made fraudulently with your information. 
  
  We would like to inform you that the $35.13 transaction was a pre-authorization hold. During the checkout process, customers must accept the terms which state that they will automatically be enrolled in our monthly membership if not cancelled before the trial ends. This is why a pre-authorization hold was placed on your account at that time. Along with the pre-authorization, the account is also charged a trial fee. 
  
  Please rest assured that the account has been cancelled as of 8/12/2025. Your cancellation confirmation number is XWK2R-R827K. Since the account was canceled, the $35.13 pre-authorization should have already waived back into your bank account. 
  

  The amount of $1.00 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We sincerely apologize for the inconvenience.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23819236
  
  I am rejecting this response because:

  1)  Again, I never signed up for anything with this company, let alone agreed to be charged for services or provided account information to them.

  2)  The response indicates that the account was cancelled on 8/12/2025.  Yet, I was charged $35.13 on 8/17/2025 for the account.  It is an outright lie that the account was closed as the company made additional attempts to charge me $35.13 on 9/3/2025, and 9/4/2025, and 9/5/2025.  I was able to block these pending charges with the help of my credit card company before they posted.  *********** did charge me two separate $1.00 charges on 9/5/2025 which posted and have been disputed as well.

  3) *********** indicates the original $1.00 charge has been credited back to me.  As of now, that has not happened.  They have made no indication of intent to return the original charge of $35.13 from 8/17/2025.

  My request at this time is a refund of that $35.13 from 8/17/2025 as well as the two new $1.00 charges from 9/5/2025.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/12/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23819236. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused.
  
  We understand you have seen additional charges or charges that have not been refunded. In order to further investigate, please respond with all of the information below so that we can more quickly assist you:
  
  First and Last Four Digits of the card:
  Billing Zip Code:
  Screenshot and date of any previous charges:

  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23819236
  
  I am rejecting this response because:

  I am unable to provide the first and last four digits of the card in question as I had to destroy the card and request a replacement - due to the fraudulent charges by your company.  Further, your request for screenshots is redundant as that has already been provided.  This includes the original charges as well as the additional charges that occurred after the date you indicated you closed the account.  This is not resolved. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24, 2025. I agreed to pay two small amounts to this company for a search (on which they did nothing). Now, I find myself charged a recurring amount of $35.13. I did not agree to this. They are a scam. They also accomplished nothing.

  Business Response

  Date: 08/26/2025

  Hello ****** *****,
  
  This message is in reference to BBB Case #: 23789750.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial period, as well as our $3.99 PDF download feature.
  
  After reviewing your account, it appears it has already been cancelled as of 8/24/2025. Your cancellation confirmation number is 66309-9836A.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We apologize you did not find the information on our reports to be useful to you. Please note, the information is compiled from public sources, which means we do not have control over what information is available.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 99 cent trial that was supposed to be canceled within so many days and I wouldn't be charged however I was immediately charged at the $35.13 that is the I guess monthly subscription charge I didn't even get the opportunity to cancel said trial and nor was I ever charged ************************************************ the 3513 and I've been trying to get the money back from them and I cannot get a hold of anyone there and they're not responding

  Business Response

  Date: 08/13/2025

  Hello ****** ******, 
  
  This response is in reference to BBB Case #: 23726878. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support