Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/07/2025 - Attempted to order a crimal search from this business, which was advertised at 99 cents. Upon reviewing the charge, I was charged an addition $6.99... I called and was advised there was a checkbox for me to select to opt out of the additional charge, but it either did not display or it was small fine print that I did not see. I called and was told they would cancel future charges, but I could not get a refund. In addition to misleading advertisement, I also did not have the option to cancel my account online.

  Business Response

  Date: 07/09/2025

  Hello ***** *****,
  
  This message is in reference to BBB Case #: 23563591.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, we can confirm it has already been cancelled as of 7/07/2025 by our phone representative. Your cancellation confirmation number is Q9X30-0F3Q1.

  Please note that per our terms and conditions, we only issue refunds on a case-by-case basis. We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We apologize you were having difficulty cancelling your account with us. However, please rest assured that no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 07/09/2025

  This response was provided verbally to BBB:

  Assuming the refund is received, my issues are resolved.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea how this company got my ***** credit card number...I changed my credit card number and got a new card and some how they got my new card number. I have no idea what this company does. I did cancel this account once but they ignored my request,

  Business Response

  Date: 07/08/2025

  Hello **** ********, 
  
  This response is in reference to BBB Case #: 23559373. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please note that we have located an account, but the email address you provided does not match our records. In order to ensure we have located the correct account, please respond with all of the information below:
  
  Email Address used to create the account / Alternate email address: 
  First and Last Four Digits of the card:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting that they remove my personal information off their site since 6/4/2025. They did remove my information from the site itself but when you ****** my name it appears under their header with all my personal information below it (name, birthdate, address, etc). They refuse to remove it and insist on violating my privacy regardless of my several requests to do so

  Business Response

  Date: 07/08/2025

  Hello ****** *****, 
  
  This response is in reference to BBB Case #: 23555504. 
  
  We have thoroughly reviewed your complaint regarding the availability of your information in the ****** search result. We understand this concern is of utmost importance to you.

  After further review, we can confirm your report has been removed from our site as of 6/06/2025.

  We understand that you can still see your information listed under the ****** search result in your screenshot. However, the link of the ****** result opens to a page with several records under the same name. Due to the number of records that are not specifically related to you on this page, we are unable to remove the link from the ****** search results.
  
  Please note that we are not affiliated with ****** and cannot control how quickly ****** reindexes any outdated information listed on the results page. While we can confirm your report is no longer available on our site, we are unable to assist in the removal of the ****** search result. We apologize for any inconvenience this may have caused you.
  
  We hope this has provided the clarity needed.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cleverly scam us elders by using small print and complicated English on their website.

  Business Response

  Date: 07/07/2025

  Hello **** *****, 
  
  This response is in reference to BBB Case #: 23553778. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website deliberately misrepresents the cost of the service. State is $0.99 for a background check and they instantly charge $35.13

  Business Response

  Date: 07/07/2025

  Hello ****** ******,
  
  This response is in reference to BBB Case #: 23551270.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/03/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Please note that you will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is 7LFWR-RXF29.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacting information.com service twice asking that they cancel the advertised subscription. I have not used it but they have report searches on my account and continue billing $35.13 , $6.99 and $1.00. They have no way of canceling on their website and you can not delete your credit card to keep them from charging you. I want this stopped and would like at least a credit for the past two months to my credit card as I have tried cancelling it and they say they have a high call volume and the same happens when you email them asking to get it cancelled. This was a free month sign up and now for months they are charging me.

  Business Response

  Date: 07/02/2025

  Hello Mavrick Provo,
  
  This message is in reference to BBB Case #: 23536273.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We apologize you were having difficulty cancelling online and contacting our support team. We can confirm we received your email request on 6/30, but have not yet responded due to high email volume. Please note that our customer service hours are Monday - Friday, 8am - 5pm EST. We recommend contacting our phone support team when looking for expedited assistance. 

  It appears you signed up for our trial on 5/21/2025. Since the account was not cancelled, it attempted to bill for the monthly subscription of $35.13 after the trial was over. However, the first attempt is showing as a "failed" transaction. Our system continued to attempt to collect the funds, which is why you were billed on 5/27 and 6/27 for the monthly subscription. 

  Please keep in mind that when completing your report search, we extend a promotion offering an add-on subscription for unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 01L9A-AX0Q3.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $85.24 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for whatever this service is. And charged

  Business Response

  Date: 07/02/2025

  Hello ****** ****, 
  
  This response is in reference to BBB Case #: 23535199. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused. We understand you have seen charges from Information.com that were not authorized by you. Based on your screenshot, it appears it has been charged to your ****** account.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address associated with your ****** account: 
  Transaction ID:
  Screenshot and dates of all the charges:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. We see you have already contacted our email support team and are awaiting a response.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was supposed to be one time access to information. I was attempting to retrieve information on a person to verify their identity and prove or disprove the likeliness of a scam. Once I paid the one time 99cent option to view one page. I attempted to view the information it said it would provide. there was no information. just a list of what they promised with each saying "not found" or "no matches" and when i navigated around the page to try and better understand their layout I was offered an add for their "premium" subscription which I declined. I then navigated away from the main page in an attempt to make better use of their crappy layout and complete lack of real data or information ANYWHERE on their page. instead of loading a new page on the same website it opened an entirely new window. I closed all of these windows and gave up trying to use their shoddy website to find what I needed. When I checked my bank account today I had not been charged the 99cents. I had not even been charged for just one transaction. I had been charged for two seperate transactions that I did not consent to. One was for $6.99 the other was for $34.13 or something close to that. I have already disputed these transactions with my bank. my problem is that I have been charged for items I did not receive and I have been charged for items that I did not agree to purchase.

  Business Response

  Date: 07/01/2025

  Hello **** *****,
  
  This response is in reference to BBB Case #: 23533405.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/30/2025 by our email support team. However, it seems that we advised you about the active add-on subscription in our email response. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We have ensured that your PDF add-on subscription has also been canceled, which means no further billing will occur. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is W972J-JKW21.

  Since you have placed a dispute with your bank regarding these transactions, we advise you to continue with the dispute process at this time for any refunds.

  We apologize you did not find the information you were looking for in our reports. Please note that we gather the information from publicly available sources and cannot control what information appears. We also allow users to opt-out of our database if they choose to do so. Once again, we apologize for any inconvenience.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one single report from this company, who said it was $0.99 charge. They NEVER said it was any sort of ongoing membership until after the fact, when they sent me an email receipt stating that I had a "5 day trial" for 99 cents and could cancel at any time, otherwise I'd be charged $33 a month. But when I checked my account, they had already charged my card over $36 for the $0.99 report! This is total fraud. I demand a refund, and no further charges from them.

  Business Response

  Date: 07/01/2025

  Hello ***** *****,
  
  This response is in reference to BBB Case #: 23533145.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We do not offer any single-search or one-time report options, only our 5-day unlimited reports trial.
  
  The transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/01/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 7/3/2025.
  
  Your cancellation confirmation number is XL266-63864. Please rest assured no further billing will occur.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23533145
  
  I am rejecting this response because:

  They dropped the first authorization hold on my account, responded that my account was cancelled- And then proceeded to charge me AGAIN after saying they canceled the subscription. Please see attached picture showing they have charged me again today. This is beyond unacceptable. Do NOT place any further holds, charges, nothing on my account!! I'm reporting it to my bank as fraud as well. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/02/2025

  Hello ***** *****, 
  
  This response is in reference to BBB Case #: 23533145. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.
  
  Based on your provided screenshot, it appears you are seeing another pending transaction from Information.com on 7/01, separate from your original pending transaction from 6/30. We can confirm that the account we previously cancelled has not been billed after cancellation. When an account is canceled, it is marked as inactive and not accessed again. Our email support team has replied to your most recent email expressing your concern over the transaction you are seeing as of this morning, 7/02.

  We advise you to please follow up with our email support team by providing the requested information so we can determine if another account was created and is still active. In the meantime, we strongly recommend blocking any future charges from Information.com with your bank to ensure no further billing occurs.

  Once again, we apologize for your experience. Please know we are determined to resolve your concern as efficiently as possible.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I paid for a trial costing 1 dollar under one of middle name and last initial and was gonna cancel because I was gonna cancel it after I showed someone how easy it was to find information about someone using myself. Information.com then proceeded to turn on autobilling and charged me the monthly amount before the date they showed they were gonna charge for it and before I had the chance to cancel the account. Now I have to wait 2 days to call them and request a refund and cancel the account. Biggest scam ever. They will charge you a total of ***** for the week trial and the first month.

  Business Response

  Date: 07/01/2025

  Hello **** ******,
  
  This response is in reference to BBB Case #: 23531802.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/30/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 7/03/2025.
  
  Your cancellation confirmation number is 98X60-0XQ0K.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We are pleased to inform you that we have approved your refund request and have processed the refund. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support