Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14 2025 I did a ****** search on myself. I decided to obtain the report and the price offered was 99 cents and I was given a 10 minute time limit to make the transaction. Once completed they said the transaction was denied and instructed me to open the notification from my bank and give my approval (which leads me to believe this is a standard practice). I opened the email and realized they weren't charging me 99 cents, they attempted a payment of $29.99. I had to cancel my card to avoid any further attempts. *Screenshots included*

  Business Response

  Date: 06/17/2025

  Hello ***** ********* *******,
  
  This response is in reference to BBB Case #: 23470299.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  Since your card was cancelled with your bank, an account was not created in our system. Please allow 3-5 business days for the pre-authorization hold of $29.99 to waive from your account.

  We understand you are interested in the information available on your report and would also like it removed. We advise you to contact our email support team to request a privacy disclosure, and we will be glad to assist you.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on information.com to look up information about someone named ******** *. Upon completion of the search but never actually seeing anything as far as what they found they offered me a $0.99 5-day trial. Then they said they would charge me $29.99 per month after the 5-day trial. I signed up for it. They charged me $29.99 and just ignored the fact that they offered me a 5-day trial for 99 cents. I want my money back. I want this membership canceled as well. That is dirty. Not only that they think my name is the person that I'm looking information up on. So they say the cardholder name for my credit card is the ******* s person.

  Business Response

  Date: 06/17/2025

  Hello **** *******,
  
  This response is in reference to BBB Case #: 23469369.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/16/2025 by our phone representative. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/19/2025. You will still incur a charge for the $1.00 trial period.

  Your cancellation confirmation number is 8JSS2-2W2X3.

  We apologize you were not satisfied with the information available on our site. Please note that we are unable to remove the payment information from our servers, but rest assured your account is marked as cancelled and no further billing will occur. The account will also not be accessed again unless you contact us for further assistance.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged .99 and then immediately charged another 6.99 to be repeated monthly without my authorization. I canceled the service first by email and then again by phone.

  Business Response

  Date: 06/17/2025

  Hello ******* ********,
  
  This message is in reference to BBB Case #: 23464251.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  It appears your account has already been cancelled as of 6/13/2025 by our phone representative. We have also replied to your email request on 6/17/2025. Your cancellation confirmation number is XLKKL-L2F95.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the same complaint as someone else only I have pending charges for 1.00, 6.99 and *****. I am copying the other cx complaint because it is spot on for me expressing the same issue.I advise caution when visiting or doing business with information.com. Based on results (paid) the site offers background checks and personal information services but fails to provide any unique or valuable data beyond what is freely available on the internet. I was charged for services and I know there is more information including arrests that were not included in report provided by information.com. The site is misleading and I was charged for services that do not meet expectations. This site is operating in a deceptive manner and I would avoid using it and would urge others to seek reputable, transparent alternatives for background information services. Then indicated price would be .99 I was charged that and in a separate interaction 6.99. Refund desired.

  Business Response

  Date: 06/12/2025

  Hello ***** *******,
  
  This response is in reference to BBB Case #: 23449116.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/10/2025. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/15/2025.
  
  Your cancellation confirmation number is QL2A8-8L185.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We apologize you did not find the information you were looking for on our reports. Please note that we compile the information from publicly available resources. We cannot control or edit the type of information that appears on a given report.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Public misinformation using my name and personal identity. A cursory search using my name on Information.com shows statements in boxes implying that I have multiple criminal records and uncensored graphic images. I believe these written statements are made to entice people to pay for services and information that does not exist. I have NEVER had any criminal records or published graphic content. I believe this misinformation has caused me to lose job opportunities recently. I work for government entities and hold positions of public trust. Any prospective employer doing a cursory online search using my name will see these false statements and choose not to move forward with my job applications. Its a disgraceful marketing tactic and false advertising, more importantly it is defamatory. I have screenshots of the statements of the above.

  Business Response

  Date: 06/05/2025

  Hello ******* *******, 
  
  This response is in reference to BBB Case #: 23410826. 
  
  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  Please note that our reports may include a variety of information, as displayed in the attached screenshot of our website. The information we gather is compiled from public resources. However, this information is not guaranteed to be available or listed on any given report. The screenshots you provided are showing the checkout process for our $0.99 trial. This page will automatically input the name and location used in the search bar in the prompt to complete the sign-up process and does not show a specific report for you personally.

  We understand some individuals may not want their information available to search on our site, which is why we offer the ability to opt-out. If you would like to remove your information from our site, we recommend using our online opt-out form. You may follow the instructions in the link to proceed with removal: **********************************************
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23410826
  
  I am rejecting this response because: Information.com LLC has chosen not to correct  their false statement and advertising tactic wherein they literally state they have uncovered multiple criminal records matching the name ******* *******. 

  This is false and defamatory. I want them to cease and desist from making such false statements using my name. It doesnt say may, it alleges a fact that I have multiple criminal records which are untrue. They do this to everyone. If they do not cease and desist from making such defamatory statements on their website, I will seek counsel to file a class  action on behalf of everyone that they have alleged uncovering multiple criminal complaints that do not exist. This is an egregious form of false advertising and can be seriously damaging to people who work in high security jobs or who are in a position of public trust. 
  

  They must immediately remove the statement from their website which falsely and publicly states people of having multiple criminal records when that statement is clearly false and defamatory. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/10/2025

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 23410826. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.
  
  To confirm, Your report has been fully removed from our site, and if someone searches your name now, it shows zero results. The screenshot you shared shows a general page that appears for *any* name searched. It includes automatic phrases like multiple records found, which are part of standard advertisingnot specific to you or any data related to you.

  Unfortunately, we cant change that wording, but we can confirm that no personal information about you is being shown or stored once passed the search page. We truly understand how frustrating this can be and appreciate your feedback. Weve passed it along to our team for future improvements.

  Please see the attached screenshot of no records found under your information.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told it was .99 and they charged me $35.13

  Business Response

  Date: 06/05/2025

  Hello ******* ******,
  
  This response is in reference to BBB Case #: 23405527.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/01/2025. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/06/25. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is QQAQ5-5X45A.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/28/225 I paid 1.00 for a free trial service that I then canceled. On June 1 ***** they took ***** out of my account anyway as a recurring payment. I canceled this so they should not be contacting me or my accounts. Canceled on 5/29/2025

  Business Response

  Date: 06/05/2025

  Hello ****** ******,
  
  This message is in reference to BBB Case #: 23404395.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We can confirm you signed up for our trial period on 5/28/2025. However, we do not have any record of a cancellation request from you. 

  Your account is currently showing a "Failed" status, meaning that our system was attempting to collect funds from your account, but failed at doing so. The only processed charge on your account is for the $0.99 trial fee. Please also note that in order to cancel an account, customers may contact us directly to ensure no further attempted billing will occur.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is J22AX-X50RJ. Since the attempted charges on your account were failed, there are no refunds to process at this time.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a .99 charge for a simple (and useless) report in February of 2025 for an individual we were looking for for work. The report was useless (but thats whatever). I notice some random charges on my card today. I go to my ****** and this company has been charging my credit card twice a month since then!!! Three times in February! I have requested a refund and for all charges to cease. We will see if they even respond.

  Business Response

  Date: 06/04/2025

  Hello ********* *******,
  
  This message is in reference to BBB Case #: 23401989.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial on 2/4/2025, and since you did not cancel, you were billed for our monthly subscription of $29.99 starting on 2/9/2025.

  When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This monthly add-on subscription is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer on 2/4/2025, and you were billed monthly since then.

  We can confirm we received your email request regarding your account. However, our email support team was unable to locate the account with the information provided in your email, so you were sent a follow-up request to provide additional information. Based on the information provided in your dispute, we were able to successfully locate the account.

  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 4WW0R-RW5A0.
  

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $154.91 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We also apologize you were not satisfied with the information available on your report. Please note that we gather the information from publicly available resources and we do not have the ability to edit or control the information that appears.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got on their website to search someone while I was on there I searched myself and was surprised I have a very lengthy criminal record from the state of *******. These charges were from 2005- and on. I lived there in the 90s, havent stepped foot in ******* since May 1996. I have never been arrested nor have I even had a speeding ticket I have a clean record and want to know just what this is. I went to the counties websites and tried to search the case numbers and nothing comes up? My birthday is ************. And it shows up on this report as same date of birth but like 9 arrest records. Thats embarrassing and I dont want anyone thinking thats me!! *** where to turn Thank you

  Business Response

  Date: 06/04/2025

  Hello ******** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the incorrect information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

  Please note that Information.com gathers the details listed on reports from publicly available sources. We do not have the ability to edit or control the information that appears on our reports. However, we will gladly remove any reports upon request. Rest assured your report is no longer available when searched on our site.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that my account be canceled, but I just got billed for another month. I want this business to remove my account and cease billing me.

  Business Response

  Date: 05/30/2025

  Hello ******* *******,
  
  This message is in reference to BBB Case #: 23387624.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 4/29/2025 by our email support team. Your cancellation confirmation number is A7XJ5-58FK2. However, we advised in our email reply that you still had an active add-on subscription and to further contact us if you also wanted to cancel it. Since the add-on remained active, you were billed again for $6.99.

  We have ensured your add-on subscription is also cancelled, meaning no further billing will occur.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******