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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 239 total complaints in the last 3 years.
  • 187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized a .99 charge for a simple (and useless) report in February of 2025 for an individual we were looking for for work. The report was useless (but thats whatever). I notice some random charges on my card today. I go to my ****** and this company has been charging my credit card twice a month since then!!! Three times in February! I have requested a refund and for all charges to cease. We will see if they even respond.

    Business Response

    Date: 06/04/2025

    Hello ********* *******,

    This message is in reference to BBB Case #: 23401989.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial on 2/4/2025, and since you did not cancel, you were billed for our monthly subscription of $29.99 starting on 2/9/2025.

    When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This monthly add-on subscription is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer on 2/4/2025, and you were billed monthly since then.

    We can confirm we received your email request regarding your account. However, our email support team was unable to locate the account with the information provided in your email, so you were sent a follow-up request to provide additional information. Based on the information provided in your dispute, we were able to successfully locate the account.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is 4WW0R-RW5A0.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $154.91 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We also apologize you were not satisfied with the information available on your report. Please note that we gather the information from publicly available resources and we do not have the ability to edit or control the information that appears.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got on their website to search someone while I was on there I searched myself and was surprised I have a very lengthy criminal record from the state of *******. These charges were from 2005- and on. I lived there in the 90s, havent stepped foot in ******* since May 1996. I have never been arrested nor have I even had a speeding ticket I have a clean record and want to know just what this is. I went to the counties websites and tried to search the case numbers and nothing comes up? My birthday is ************. And it shows up on this report as same date of birth but like 9 arrest records. Thats embarrassing and I dont want anyone thinking thats me!! *** where to turn Thank you

    Business Response

    Date: 06/04/2025

    Hello ******** ******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the incorrect information on our website. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Please note that Information.com gathers the details listed on reports from publicly available sources. We do not have the ability to edit or control the information that appears on our reports. However, we will gladly remove any reports upon request. Rest assured your report is no longer available when searched on our site.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website said it was $.99 for report. Then proceeded to charge me $6.99 for a subscription I did not want. AND, it gave me an entirely wrong report.

    Business Response

    Date: 06/02/2025

    Hello ******* *******,

    This message is in reference to BBB Case #: 23387856.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    After reviewing your account, it appears it has already been cancelled as of 5/30/2025 by our email support team. Your cancellation confirmation number is RQS58-8K23W.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is 67A91-11KS2.

    We apologize you did not find the information you were looking for in our reports. Please note, this information is pulled from publicly available resources and we are unable to control or edit the information that is available. It is important to ensure you input the correct search criteria for the individual you are searching for in order to get the most accurate report results. Please keep in mind, there may be several different results under a search. 

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested that my account be canceled, but I just got billed for another month. I want this business to remove my account and cease billing me.

    Business Response

    Date: 05/30/2025

    Hello ******* *******,

    This message is in reference to BBB Case #: 23387624.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    After reviewing your account, it appears it has already been cancelled as of 4/29/2025 by our email support team. Your cancellation confirmation number is A7XJ5-58FK2. However, we advised in our email reply that you still had an active add-on subscription and to further contact us if you also wanted to cancel it. Since the add-on remained active, you were billed again for $6.99.

    We have ensured your add-on subscription is also cancelled, meaning no further billing will occur.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 05/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their service did not give me up to date searches,and they were inaccurate. I ordered the service on may 28 2025 and tries to do searches but kept giving me outdated information.

    Business Response

    Date: 05/30/2025

    Hello ***** ****,

    This message is in reference to BBB Case #: 23385741.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We apologize you did not find the information you were looking for in our reports. Please note that our reports are compiled from publicly available resources and we cannot control or edit the information that is available.

    After reviewing your account, it appears it has already been cancelled as of 4/14/2025. Your cancellation confirmation number is 1SS1Q-QAW4L. In your complaint, you stated that you ordered our service on 5/28/2025. If you have created another account, please provide the email address associated to that account so we can ensure it is cancelled. Otherwise, no further action is required.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is 4F933-310SR.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to find out some information about a family member who had been arrested recently and we didnt get the full story and werecharged supposed to be $.99 we were charged a dollar then we were charge $6.99 then $6.99 again and then $$35.31 we didnt sign up for anything we didnt say it was gonna be continuous. We didnt click any buttons and now I cant get mymoney back and I call the number that was the 800 number and they said it wasnt working and Id have to call back later. Im trying to get my bank to refund the money. Im probably gonna have to change my credit card. These people are crooks. Dont deal with them.

    Business Response

    Date: 05/30/2025

    Hello ********* *********, 

    This response is in reference to BBB Case #: 23382228. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

    Email Address used to create the account: 
    First and Last Four Digits of the card:
    Member ID:
    Screenshot and date of the charges:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Information.com LLC on May 21 for a week of service for $6.99.I sent an email on May 23 to their support team to close the account. On May 26 the business debited my bank account ******** emailed again stating I had closed the account and want the unauthorized payment returned.

    Business Response

    Date: 05/28/2025

    Hello ***** ********,

    This message is in reference to BBB Case #: 23378241.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We can confirm that we received your email cancellation request sent on 5/23/2025. However, please keep in mind that our customer service hours are Monday - Friday from 8am - 5pm EST. Due to the holiday on Monday 5/26, our business was closed. We apologize we could not address your concern sooner.

    After reviewing your account, it appears it has already been cancelled as of 5/27/2025 by our phone representative. Your cancellation confirmation number is L9F38-8X3A8. Our records show you were also already refunded for the monthly subscription charge of $35.13. Please allow 3-5 business days for the funds to reflect in your account.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information.com has made 3 attempts within a matter of two days, to charge $35.13 to a MINOR childs ***** cash account. I am the parent of the child who is under 18. The child has never been to or used this service. We monitor internet activity. We called *****. They stated the charges are being declined however the company continues to attempt to bill to the account. They need to remove the childs information and cease all charge attempts. The Apple Cash account they are attempting to charge is in the name ******* *****.

    Business Response

    Date: 05/28/2025

    Hello ***** *****, 

    This response is in reference to BBB Case #: 23375518. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

    Email Address associated with the Apple account: 
    First and Last Four Digits of the card:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will contact them directly, again,with information requested. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my card for $35.12 and I don't understand why because I don't have a account with them

    Business Response

    Date: 05/28/2025

    Hello Amber ******************* message is in reference to BBB Case #: 23374794.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time. It appears you signed up for our trial period on 5/24/2025.

    After reviewing your account, it appears it has already been cancelled as of 5/27/2025 by our email support team. Your cancellation confirmation number is R95KA-AS0J4. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 5/29/2025. You will still incur a charge for the $1.00 trial period.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I advise caution when visiting or doing business with information.com. Based on results (paid) the site offers background checks and personal information services but fails to provide any unique or valuable data beyond what is freely available on the internet. I was charged for services and I know there is more information including arrests that were not included in report provided by information.com. The site is misleading and I was charged for services that do not meet expectations. This site is operating in a deceptive manner and I would avoid using it and would urge others to seek reputable, transparent alternatives for background information services. Then indicated price would be .99 I was charged that and in a separate interaction 6.99. Refund desired.

    Business Response

    Date: 05/28/2025

    Hello ********** ****,

    This message is in reference to BBB Case #: 23372194.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. It appears there is also a transaction for the monthly membership of $35.17 on your account, but please rest assured this transaction is showing as "Failed", meaning it was not processed.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is 7R5QJ-J0J6K.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.98 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ********** ****

Information.com LLC is NOT a BBB Accredited Business.

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