Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Public misinformation using my name and personal identity. A cursory search using my name on Information.com shows statements in boxes implying that I have multiple criminal records and uncensored graphic images. I believe these written statements are made to entice people to pay for services and information that does not exist. I have NEVER had any criminal records or published graphic content. I believe this misinformation has caused me to lose job opportunities recently. I work for government entities and hold positions of public trust. Any prospective employer doing a cursory online search using my name will see these false statements and choose not to move forward with my job applications. Its a disgraceful marketing tactic and false advertising, more importantly it is defamatory. I have screenshots of the statements of the above.

  Business Response

  Date: 06/05/2025

  Hello ******* *******, 
  
  This response is in reference to BBB Case #: 23410826. 
  
  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  Please note that our reports may include a variety of information, as displayed in the attached screenshot of our website. The information we gather is compiled from public resources. However, this information is not guaranteed to be available or listed on any given report. The screenshots you provided are showing the checkout process for our $0.99 trial. This page will automatically input the name and location used in the search bar in the prompt to complete the sign-up process and does not show a specific report for you personally.

  We understand some individuals may not want their information available to search on our site, which is why we offer the ability to opt-out. If you would like to remove your information from our site, we recommend using our online opt-out form. You may follow the instructions in the link to proceed with removal: **********************************************
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23410826
  
  I am rejecting this response because: Information.com LLC has chosen not to correct  their false statement and advertising tactic wherein they literally state they have uncovered multiple criminal records matching the name ******* *******. 

  This is false and defamatory. I want them to cease and desist from making such false statements using my name. It doesnt say may, it alleges a fact that I have multiple criminal records which are untrue. They do this to everyone. If they do not cease and desist from making such defamatory statements on their website, I will seek counsel to file a class  action on behalf of everyone that they have alleged uncovering multiple criminal complaints that do not exist. This is an egregious form of false advertising and can be seriously damaging to people who work in high security jobs or who are in a position of public trust. 
  

  They must immediately remove the statement from their website which falsely and publicly states people of having multiple criminal records when that statement is clearly false and defamatory. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/10/2025

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 23410826. 
  
  We understand you were not satisfied with our previous response, and we sincerely apologize for any inconvenience this may have caused. Please allow us to provide further clarification.
  
  To confirm, Your report has been fully removed from our site, and if someone searches your name now, it shows zero results. The screenshot you shared shows a general page that appears for *any* name searched. It includes automatic phrases like multiple records found, which are part of standard advertisingnot specific to you or any data related to you.

  Unfortunately, we cant change that wording, but we can confirm that no personal information about you is being shown or stored once passed the search page. We truly understand how frustrating this can be and appreciate your feedback. Weve passed it along to our team for future improvements.

  Please see the attached screenshot of no records found under your information.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told it was .99 and they charged me $35.13

  Business Response

  Date: 06/05/2025

  Hello ******* ******,
  
  This response is in reference to BBB Case #: 23405527.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 6/01/2025. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 6/06/25. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is QQAQ5-5X45A.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/28/225 I paid 1.00 for a free trial service that I then canceled. On June 1 ***** they took ***** out of my account anyway as a recurring payment. I canceled this so they should not be contacting me or my accounts. Canceled on 5/29/2025

  Business Response

  Date: 06/05/2025

  Hello ****** ******,
  
  This message is in reference to BBB Case #: 23404395.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We can confirm you signed up for our trial period on 5/28/2025. However, we do not have any record of a cancellation request from you. 

  Your account is currently showing a "Failed" status, meaning that our system was attempting to collect funds from your account, but failed at doing so. The only processed charge on your account is for the $0.99 trial fee. Please also note that in order to cancel an account, customers may contact us directly to ensure no further attempted billing will occur.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is J22AX-X50RJ. Since the attempted charges on your account were failed, there are no refunds to process at this time.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a .99 charge for a simple (and useless) report in February of 2025 for an individual we were looking for for work. The report was useless (but thats whatever). I notice some random charges on my card today. I go to my ****** and this company has been charging my credit card twice a month since then!!! Three times in February! I have requested a refund and for all charges to cease. We will see if they even respond.

  Business Response

  Date: 06/04/2025

  Hello ********* *******,
  
  This message is in reference to BBB Case #: 23401989.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears you signed up for our $0.99 trial on 2/4/2025, and since you did not cancel, you were billed for our monthly subscription of $29.99 starting on 2/9/2025.

  When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This monthly add-on subscription is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer on 2/4/2025, and you were billed monthly since then.

  We can confirm we received your email request regarding your account. However, our email support team was unable to locate the account with the information provided in your email, so you were sent a follow-up request to provide additional information. Based on the information provided in your dispute, we were able to successfully locate the account.

  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 4WW0R-RW5A0.
  

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $154.91 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We also apologize you were not satisfied with the information available on your report. Please note that we gather the information from publicly available resources and we do not have the ability to edit or control the information that appears.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got on their website to search someone while I was on there I searched myself and was surprised I have a very lengthy criminal record from the state of *******. These charges were from 2005- and on. I lived there in the 90s, havent stepped foot in ******* since May 1996. I have never been arrested nor have I even had a speeding ticket I have a clean record and want to know just what this is. I went to the counties websites and tried to search the case numbers and nothing comes up? My birthday is ************. And it shows up on this report as same date of birth but like 9 arrest records. Thats embarrassing and I dont want anyone thinking thats me!! *** where to turn Thank you

  Business Response

  Date: 06/04/2025

  Hello ******** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the incorrect information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

  Please note that Information.com gathers the details listed on reports from publicly available sources. We do not have the ability to edit or control the information that appears on our reports. However, we will gladly remove any reports upon request. Rest assured your report is no longer available when searched on our site.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website said it was $.99 for report. Then proceeded to charge me $6.99 for a subscription I did not want. AND, it gave me an entirely wrong report.

  Business Response

  Date: 06/02/2025

  Hello ******* *******,
  
  This message is in reference to BBB Case #: 23387856.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 5/30/2025 by our email support team. Your cancellation confirmation number is RQS58-8K23W.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is 67A91-11KS2.

  We apologize you did not find the information you were looking for in our reports. Please note, this information is pulled from publicly available resources and we are unable to control or edit the information that is available. It is important to ensure you input the correct search criteria for the individual you are searching for in order to get the most accurate report results. Please keep in mind, there may be several different results under a search. 
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that my account be canceled, but I just got billed for another month. I want this business to remove my account and cease billing me.

  Business Response

  Date: 05/30/2025

  Hello ******* *******,
  
  This message is in reference to BBB Case #: 23387624.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 4/29/2025 by our email support team. Your cancellation confirmation number is A7XJ5-58FK2. However, we advised in our email reply that you still had an active add-on subscription and to further contact us if you also wanted to cancel it. Since the add-on remained active, you were billed again for $6.99.

  We have ensured your add-on subscription is also cancelled, meaning no further billing will occur.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their service did not give me up to date searches,and they were inaccurate. I ordered the service on may 28 2025 and tries to do searches but kept giving me outdated information.

  Business Response

  Date: 05/30/2025

  Hello ***** ****,
  
  This message is in reference to BBB Case #: 23385741.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We apologize you did not find the information you were looking for in our reports. Please note that our reports are compiled from publicly available resources and we cannot control or edit the information that is available.
  
  After reviewing your account, it appears it has already been cancelled as of 4/14/2025. Your cancellation confirmation number is 1SS1Q-QAW4L. In your complaint, you stated that you ordered our service on 5/28/2025. If you have created another account, please provide the email address associated to that account so we can ensure it is cancelled. Otherwise, no further action is required.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is 4F933-310SR.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to find out some information about a family member who had been arrested recently and we didnt get the full story and werecharged supposed to be $.99 we were charged a dollar then we were charge $6.99 then $6.99 again and then $$35.31 we didnt sign up for anything we didnt say it was gonna be continuous. We didnt click any buttons and now I cant get mymoney back and I call the number that was the 800 number and they said it wasnt working and Id have to call back later. Im trying to get my bank to refund the money. Im probably gonna have to change my credit card. These people are crooks. Dont deal with them.

  Business Response

  Date: 05/30/2025

  Hello ********* *********, 
  
  This response is in reference to BBB Case #: 23382228. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charges:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Information.com LLC on May 21 for a week of service for $6.99.I sent an email on May 23 to their support team to close the account. On May 26 the business debited my bank account ******** emailed again stating I had closed the account and want the unauthorized payment returned.

  Business Response

  Date: 05/28/2025

  Hello ***** ********,
  
  This message is in reference to BBB Case #: 23378241.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We can confirm that we received your email cancellation request sent on 5/23/2025. However, please keep in mind that our customer service hours are Monday - Friday from 8am - 5pm EST. Due to the holiday on Monday 5/26, our business was closed. We apologize we could not address your concern sooner.
  
  After reviewing your account, it appears it has already been cancelled as of 5/27/2025 by our phone representative. Your cancellation confirmation number is L9F38-8X3A8. Our records show you were also already refunded for the monthly subscription charge of $35.13. Please allow 3-5 business days for the funds to reflect in your account.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support