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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove all personal information relating to me from displaying on your website and delete all related records. The opt out system on your website doesnt work and I never consented to my personal information being sold through your website.

    Business Response

    Date: 04/16/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against INFORMATION.COM LLC and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review:1. I contacted INFORMATION.COM LLC to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on INFORMATION.COM LLC poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. There is no clear or effective process for data removal by INFORMATION.COM LLC, despite repeated email and telephone requests to remove my personal information, they ignore or send me links that do not work to resolve. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that INFORMAtION.COM LLC adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights. Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/16/2024

    Hello *************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to remove my information for more than a month. NOthing has been deleted and website is not responding. I keep hearing that it will take 5-7 days but it never gets deleted. Remove my information immediately. I'm tired of waiting.**************************, age 74 *****, ** OPEN REPORT ************************ was born in 1949, age 74. **************************** address is ********************************************************. Possible relatives include ***************************, ********************* and 2 others. Public records show Earcelene has also lived in *****, **. Earcelene's latest phone number is **************. Previous phone numbers include **************.Also goes by: ************************ Related to: ***************************, *********************, *******************************, ***************** Phone Numbers: **************, ************** Address History: *******************************************************; **************************************************************

    Business Response

    Date: 04/10/2024


    Hello ************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I*Information charged me $6.99 3/31/24 for a subscription for a people finder app, and $29.99 for the continuing subscription 4/5/24. I DID NOT BUY A SUBSCRIPTION.

    Business Response

    Date: 04/17/2024

    Hello ***********************

    This message is in reference to BBB Case # ********.

    We have received and assessed your BBB complaint, and we extend our apologies for any inconvenience caused.

    When performing your first search, you are directed to our checkout page to choose the trial offer. Our Terms and Conditions advise that if you do not cancel prior to the end of your trial, you agree to be enrolled in our monthly subscription, which automatically renews each month until cancelled.

    Please keep in mind that upon checkout, you have selected an add-on feature at the monthly rate of $6.99. It looks like youve chosen our PDF Bundle option, which grants you the flexibility to download or email reports without any restrictions.

    As per your request, I have proceeded to cancel your account effective immediately. Your cancellation confirmation number is 3R652-2W1RF.

    As per you requested we have refunded for the amount of $36.15. Your refund confirmation number is QXL87-7RAL1.

    We consider this complaint resolved. Should you have any further inquiries, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to find someone, when I got to the site, it said find this person for.99 cents, and I didnt authorize anything more, I called my bank and found out that they charged 29.99$ to my account, I didnt authorize it, and there .99 cents was also charged, which didnt help me in anyway, but then they went back to my information and charged my account 29.99$ without my permission, I am very very angry, and upset, and want something done and someone held accountable, and to make sure that they dont do this to anyone else! Rip off! Scammers! Thank you **************************

    Business Response

    Date: 04/02/2024

    Hello ***********************,

    This message is in reference to BBB Case #********. 

    We have received and assessed your BBB complaint, and we extend our apologies for any inconvenience caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, we have terminated your account effective as of 4/1/2024. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. 

    Additionally, we have issued a refund for the $1.00 fee on your account. Your confirmation number is A9R9W-W450S.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ***********************.

    Regards, 
    Customer Support



  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your opt out is broken. I've asked many times to send me a link to complete the opt out but it never happened. Remove my ********* 36 ******************************************************, ** Also goes by:No records found Past Addresses:******, ** ********, ** Related To:***************************** ************************* *******************************

    Business Response

    Date: 04/01/2024

    Hello *************************************,

    This response is in reference to BBB Case # 21498948.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.


    Regards,
    Customer Support

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/25/2024 Documents with transaction information provided.I had bought this service as I was looking for information and public records, unfortunately it did cost money but it was said it was a minuscule amount of 0.99 cents. I had paid for it using PayPal and WEIRDLY ENOUGH I was charged 6.99 along with the 0.99, they make it near possible to cancel these subscriptions, and I would like to have it cancelled asap.I would like to press this Business into explaining why they did this and why they like to hide all of their ToS when you are about to buy a service from them as well as a refund, if you are able to achieve that.

    Business Response

    Date: 03/27/2024

    Hello ***********************

    This message is in reference to BBB Case #********.

    We have received and assessed your BBB complaint, and we extend our apologies for any inconvenience caused.

    As per your request, I have proceeded to cancel your account effective as of 3/26/2024. Your cancellation confirmation number is RSWQ0-09RR9.

    Per your request, we have issued you a refund for our trial fee of $0.99. Your refund confirmation number is RSWQ0-09RR9.

    Please keep in mind that upon checkout, you have selected an add-on feature at the monthly rate of $6.99. It looks like youve chosen our PDF Bundle option, which grants you the flexibility to download or email reports without any restrictions. This feature empowers users to effortlessly access and store reports, ensuring convenient retrieval whenever necessary. 

    This add-on subscription is separate from the trial and is charged monthly until cancelled.

    As a gesture of good faith, you have been refunded via PayPal. Your refund confirmation number is 6F30A-AJAA0. It may take up to 3-5 business days for this credit to appear on your account. 

    We have processed your cancelation request and you have been unenrolled from the add-on subscription, meaning no further charges will be processed.

    We consider this complaint resolved. Should you have any further inquiries, please feel free to contact our Customer Support team at  ************** or via email at ***********************.

    Regards,
    Customer Support

     

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site has information regarding myself such as addresses, phone numbers, email, age, etc. I have filled out an opt-out form twice and sent two separate emails asking to be removed from their site. They do not answer me and my information remains. This is a link to the web site. *****************************************************, I think they have me partially confused with someone else as I have never lived in *******.

    Business Response

    Date: 03/12/2024

    Hello *************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.

    We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ***********************.

    Regards,
    Customer Support


    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the trial of 99 cents only but was charged $1, $6.99, and $29.99. I didn't sign up for anything but the trial.

    Business Response

    Date: 03/12/2024

    Hello *********************,

    This response is in reference to BBB Case #********.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, I see that we have terminated your account effective immediately. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. Additionally, your access to unlimited searches and reports will be available until 3/12/2024.

    Your cancellation confirmation number is 3Q9JF-FRR9R.

    Please keep in mind that upon checkout, you have selected an add-on feature at the monthly rate of $6.99. It looks like youve chosen our PDF Bundle option, which grants you the flexibility to download or email reports without any restrictions. This feature empowers users to effortlessly access and store reports, ensuring convenient retrieval whenever necessary. 

    As a gesture of good faith, we have attempted to issue a refund for that charge, however it seems that you have already processed a dispute with your financial institution impeding us from processing a refund via our system. We recommend contacting your financial institution for more assistance regarding that charge.

    We have processed your cancelation request and you have been unenrolled from the add-on subscription, meaning no further charges will be processed.

    We were able to issue a refund in the amount of $1.00, your refund confirmation number is 7FQ1X-X2R81. Please allow 3-5 business days for the funds to reflect on your account. 

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team via email at ***********************.


    Regards, 
    Customer Support


  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to a background check and it said it was .99 for 5 day trial period but instead ***** came out my account. And I cant cancel my account or end the subscription I want my money back.

    Business Response

    Date: 02/21/2024

    Hello ***************************, 
     
    This response is in reference to BBB Case #: 21323320.

    This message confirms that your account has been cancelled.

    We would like to inform you that the transaction you are seeing is a pre-authorization hold. During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your trial ends. This is why a pre-authorization hold was placed on your account at that time. 

    Per your request, I cancelled your account as of today. Please allow 3-5 business days for the pre-authorization to waive off of your account. This also means that you can only use our website with access to unlimited searches and reports until 2/25/2024. You will still be charged the initial trial fee.

    Your cancellation confirmation number is K14L1-12W6F.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.

    Regards,
    Customer Support
    **********************

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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