Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the free trial for $0.99 on 2/13/24 thinking there would at least be a 30 day period where I was able to cancel my subscription before receiving additional charges. Instead, I was charged today on 2/18/2024 for the amount of $29.99 with no notice for why this charge was made. Additionally, the site states that it is possible to change/cancel subscriptions from their Account page which is a blatant lie as there is no way to do so, you must email there support and request a cancellation. It's a shame because it is a decent site in terms of functionality and search options, but these billing practices put this site in line with straight up fraudulent businesses that do the same thing.

  Business Response

  Date: 02/21/2024

  Hello ***************************,
  
  This message is in reference to BBB Case #: 21310283.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  After reviewing your account, I see that it was already cancelled on 2/18/2024. Your cancellation confirmation number is 5XWQ4-4W022. In order to cancel an account, we ask that customers contact our Customer Support team directly via phone or email.
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.
  
  Please also keep in mind that we do not offer a free trial. You were charged $0.99 for your 5-day trial period. Since you did not cancel before the end of your trial, you were automatically enrolled in our monthly membership for $29.99.
  
  I have gone ahead and issued a refund in the amount of $30.98 to your account. Please allow 3-5 business days for the funds to be returned. Your refund confirmation number is 74WL6-69AWJ.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com does not have a functioning process to Do Not Share My Data as required by law. The process is either intentionally not working or broken by a software flaw. As a result, I am unable to maintain my personal privacy. When a ****** search is performed with my name, city and state, detailed results are presented. Ive asked Information.com to provide an alternative way to remove my data from search results.

  Business Response

  Date: 02/19/2024

  Hello *************************,
  
  This response is in reference to BBB Case #: *********
  
  We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.
  
  Your information has been removed from Information.com. If anyone searches your name on our website, they will receive a "No results found" message, as your information has already been removed and is no longer accessible.
  
  Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
  
  Google: ************************************************
  Bing: ****************************************************
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, **** I used Information.com and was told for $0.99 I could get a free trial. This was not true, as I was actually charged $1.00, and then was charged $6.99 and $29.99 on the same day. In total, I have paid $37.98. I also am not able to remove my card from my account on their website and I also am unable to cancel my "subscription" without calling or emailing them. I did email them, but was sent an automatic reply that I need to wait at least 48 hours to hear a response. I did some research online and I am not the only person this has happened to. The other people this has happened to had to get new cards/dispute charges/etc. and it didn't seem as if anyone was actually given a refund for the unauthorized charges. ************************************************************************************************ I should've looked online beforehand, but that is my mistake for trusting a website with my card information. The website said I would NOT be charged $29.99 if I canceled my trial within 5 days, however, I was charged for this the same day I started the trial. And I have no idea where the $6.99 charge came from. To provide proof of this, I have attached a screenshot of this and the charges to my account. I will be disputing these charges with my bank, but this website is a scam and is using unethical business practices and is engaging in FRAUDULENT ACTIVITY.

  Business Response

  Date: 02/12/2024

  Hello *************************, 
   
  This response is in reference to BBB Case #: 21266865.
  
  We apologize for any inconvenience this has caused you. This message confirms that your account has already been cancelled as of 2/09/2024. Your cancellation confirmation number is 71R44-46K57.
  
  We would like to inform you that the $29.99 transaction began as a pre-authorization hold. During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your trial ends. This is why a pre-authorization hold was placed on your account at that time. 
  
  After reviewing your account, I see that you were already refunded for the $29.99 charge on 2/09/2024.
  
  Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited PDF downloads. This charge is separate from the trial period. After reviewing your account, I noticed that our PDF offer was accepted by you.
  
  Please also note, we do not offer a free trial. Our searches are free and provide basic information about the individual. However, in order to read the full information of the individual's report, we do offer a premium service for our members so they can also look into the individual's report and any others until the trial is over.
  
  Please be advised, I have gone ahead and issued a refund for the $6.99 charge. I have also issued a refund to your account for the $1.00 trial fee. 
  
  Your total refund amount is $37.98. Please allow 3-5 business days for the funds to return to your account. Once again, we apologize for any inconvenience.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/6/2024 they falsely requested ***** making my insurance bill due be declined and unlawfully as I agreed on a 1 dollar background report and supplied the photos of allegations. This causes major hardship and defamation of my credit history and falsely accuses my credit of being worse than it is truly. It said clearly 1 dollar. Just one. Not 2 transactions. One for ***** and 1 dollar as a second for the 5 day trial.

  Business Response

  Date: 02/22/2024

  Hello ***************************,
  
  This message is in reference to BBB Case #: 21257904.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  After reviewing your account, I see it was already cancelled as of 2/08/2024. Your cancellation confirmation number is QX82A-A01W9.
  
  We would like to inform you that the $29.99 transaction started as a pre-authorization hold. During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your 5-day trial ends. This is why a pre-authorization hold was placed on your account at that time. 
  
  As a gesture of good faith, we have issued a refund of the $1.00 trial fee. Please allow 3-5 business days for the trial fee to be returned to your account.
  
  Please also rest assured all transactions on your account have ceased and no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to remove my profile a month ago. It takes 7 days according to your files. Nothing has been removed and I can't resubmit the request. I'm reporting you to BBB.******************************************************* my information

  Business Response

  Date: 02/06/2024

  Hello *******************,
  
  This response is in reference to BBB Case # ********.
  
  We apologize for any inconvenience this has caused you. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 
  
  Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my personal information removed from the site.

  Business Response

  Date: 02/06/2024

  Hello *************************,
  
  This response is in reference to BBB Case # ********.
  
  We apologize for any inconvenience this has caused you. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 
  
  Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

  Customer Answer

  Date: 02/11/2024

   
  Complaint: 21239449
  
  I am rejecting this response because:
  my information is still in your site. Please remove all my info from your site.
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2024

  Hello *************************,
   
  This response is in reference to BBB Case #: 21239449.
  
  After reviewing your concern, we can confirm the record for "*************************" has been removed from Information.com. Anyone searching your name on our website will receive a "No results found" message as your information has already been removed and is no longer accessible.
  
  Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
  
  Google: ************************************************
  Bing: ****************************************************
  
  To clarify, we were unable to locate a visible profile with the credentials you have provided. In order to confirm the correct record has been opted out, please reply with the following information of whom you wish to remove.
  
  - First and Last Name (middle initial, if any)
  - City and State
  - Age
  - Link to the profile
  
  To expedite this process, we recommend you contact our Customer Support team directly at ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14th, ****, I authorized this company to charge my bank account $0.99 for a five-day trial of their ******** services. On January 16th, my account indicated the amounts as "advertised $0.99" PLUS two additional unauthorized charges were PENDING - $29.99 AND $$6.99. All of the charges have been withdrawn from my account.____________________________________________________________________1/14/**** Processed RJA9X-X5R6S Unlimited Reverse Search and PDF Access Bundle $6.99 Total $6.99 ****** **** $6.99 __________________________________________________________________1/14/**** Processed K2L7K-KX573 ****** **** $29.99 ____________________________________________________________________1/14/**** Processed 75XJS-SK86R ****** **** $0.99 ------------------------------------------------------------------------------------------------------------------------------I also understand that this company has had several complaints filed against them for the same fraudulent practices.I am seeking a refund of $36.98 Thank you for considering this complaint.

  Business Response

  Date: 01/27/2024

  Hello ***************************,
  
  This message is in reference to BBB Case #********.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  I can see that you have been assisted by our Support Representatives regarding your refund request. 
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not cancelled, the monthly subscription period begins and will bill each month going forward.
  
  Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited *** downloads. 
  
  After reviewing your account, I noticed that the *** offer was accepted by you. This charge is separate from the trial period.
  
  As a gesture of good ****** Our Support Representative has already processed a refund for $6.99. Your refund confirmation number is RJA9X-X5R6S. It may take up to 3-5 business days for this credit to appear on your account. 
  
  In addition, we have also provided you with a refund for $29.99. Your refund confirmation number is K2L7K-KX573. 
  
  Furthermore, we have processed a refund for $0.99. Your confirmation number is 75XJS-SK86R.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email [email protected].
  
  Regards,
  Customer Support
  Information.com

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's my problem. I did a 99 cent free trial called and canceled it. They took **** out of my account. They've been taken **** out of my account for 3 months. I've called several times and I'm sick of it every time. I look at my bait statement. Be in deductive. I'm so sick of this. I want my d*** money back. This is ridiculous's people do this game and s*** You know you're calling you telling to give your money back then. We did well. Why is it still saying it's been taken out of my account over and over and over. Ridiculous

  Business Response

  Date: 01/25/2024

  Hello *********************************,
  
  This message is in reference to BBB Case #: 21190961.
  
  We have received and reviewed your BBB complaint regarding charges to your bank account. We apologize for the inconvenience this may have caused. 
  
  After reviewing your account, I see that it was cancelled on 1/10/2024 upon your initial request. 
  
  During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your $0.99 trial ends. This is why a pre-authorization hold was placed on your account at that time. 
  
  However, this hold should have been waived from your account 3-5 business days after cancellation. There are no other charges listed on your account at this time.
  
  If you are seeing charges from three months ago, there is a chance you have another active account with us. We advise that you send us a screenshot of the charges in your bank account for further investigation. To expedite this process, we recommend emailing us directly at ***********************. 
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free 5 day membership on information.com. Never agreed to any pre-authorization charges on my debit card. My card was charged twice. Total $36.98. I want an immediate refund. Plus, the personal information about me posted in their database is false and misleading. Incorrect phone numbers. Reporting a criminal history. I don't have a criminal history. I want my report deleted from their website. This is very upsetting. Link below to this company's website. ***************************************

  Business Response

  Date: 01/25/2024

  Hello *****************************, 
   
  This response is in reference to BBB Case #: 21176330.
  
  This message confirms that your account has already been canceled as of 1/21/2024.
  
  We would like to inform you that the transaction you are seeing started as a pre-authorization hold. During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your trial ends. This is why a pre-authorization hold was placed on your account at that time. 
  
  Since your account has already been canceled, we ask that you please allow 3-5 business days for the pre-authorization to waive off of your account.
  
  Please keep in mind when finalizing your report search, we offer a $6.99 promotion for unlimited PDF downloads. This charge is separate from the trial period. After reviewing your account, I noticed that our PDF offer was accepted by you.
  
  However, I see that you were already refunded for this $6.99 charge. Your refund confirmation number is LS2KR-R05FF.
  
  We have also ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.
  
  Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.
  
  We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, Information.com has no ability to edit or remove the content listed on your report. 
  
  If you are concerned with the availability of your public information, Information.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.
  
  Information does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This response was taken verbally by the BBB:

  I have received a refund of my funds. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company knowing they had a .99 cents trial on 12/30 but they also charged immediately charged me **** on 12/30 and another charge of ***** on 12/30 and this last is a reoccurring charge monthly what happened to the trial period they charged them all at once for their false business doings I want all my money back on their site it was impossible to cancel and I do not ever want to see this company on my comp I also want this account permanently canceled

  Business Response

  Date: 01/23/2024

  Hello ***********************, 
   
  This response is in reference to BBB Case #: 21161559.
  
  We apologize for any inconvenience this has caused you. This message confirms that your account has been cancelled.
  
  We would like to inform you that the $29.99 transaction you are seeing started as a pre-authorization hold. During the checkout process, you must accept the terms which state you will automatically be enrolled in our monthly membership if not canceled before your trial ends. This is why a pre-authorization hold was placed on your account at that time. 
  
  Per your request, I cancelled your account as of today. Your cancellation confirmation number is 7A4XL-L9A9Q.
  
  Please keep in mind when finalizing your report search, we offer a $7.95 add-on promotion for reverse email look-up, which allows you to search for anyone if you have their email address.
  
  This charge is separate from the $0.99 trial period. After reviewing your account, I noticed that the reverse email look-up offer was accepted by you.
  
  From my understanding, you would like to request a refund. Your request has been processed and I have issued a refund of all charges to your credit card in the amount of $38.93. It may take up to 3-5 business days for this credit to appear on your account.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.
  
  Regards,
  Customer Support
  **********************