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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information.com refuses to remove my name from their website after I've provided webpage links and screenshots. They are now telling me there are multiple *********************** - there is only 1 in the **, and that is me. I want my name removed from Information.com immediately.

    Business Response

    Date: 06/25/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have reviewed your concern regarding your personal information appearing on our site and we understand your privacy is important to you.

    While your personal report profile had already been removed, we understand your name was still listed under our directory. Our technical team successfully removed your name from our directory in the link you provided via email. Please rest assured that your name no longer appears under this link ( *********************************************** ).

    We apologize for any miscommunication during this process. We inform our customers that there may be several results under a name they are searching, as there are often several individuals with similar names in our database.

    To confirm, the record associated with you has been successfully deleted from our website as well as our directory list. If anyone searches your name on our site, they will receive a "No Results Found" message at the end of the loading process.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Information.com Customer Support


    Customer Answer

    Date: 09/03/2024

     
    Complaint: 21891882

    I am rejecting this response because:

    Information.com keeps reposting my personal information after I request removal. They change my listed name from ******************* to ***********, and repost my person information Ive REPEATEDLY ASKED TO BE REMOVED. Once and for all - remove my name and personal information from your website, and do not repost my personal information under another variation of my name in the future. And this goes for Checkpeople and all your associated websites that spam peoples personal information, do not repost my information on any of your websites.

    Sincerely,

    *******************

    Business Response

    Date: 09/04/2024

    Hello (Customer Name),

    This response is in reference to BBB Case # 21891882.

    We understand that the online availability of your personal information is of upmost important to you. We can confirm that you have been opted out, meaning the information you requested for removal is no longer available to consumers on our website.

    We apologize for any misunderstanding, as we do not create new profiles or reports using information that has been removed. If a consumer requests to remove a report, we promptly remove it and do not create any additional reports with that information.

    However, please keep in mind that we have no affiliation or communication with other background check websites similar to Information.com. If you see your information available on another website, we advise that you contact that website directly to ensure your information is removed.

    Once again, we apologize for any misunderstanding or inconvenience this has caused you. Please let us know if there is any part of your request that has not been fulfilled in this response.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake Free Search These scammers offer FREE search service Then they offer the search for a onetime $.99 fee for initial search. Then they charge your card $29.99 without authorization. Date of experience: 5/28/2024.

    Business Response

    Date: 06/06/2024

    Hello *************************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    We would like to confirm that your account has already been canceled on 6/4/2024 as per your request. Additionally, we have noted that you have disputed the charges for which you requested a refund.

    As the charges are currently under dispute, the matter is being handled by your payment provider, and they will provide you with further updates on the status of the refund.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************


    Regards,
    Customer Support


    Customer Answer

    Date: 06/06/2024

     
    Complaint: 21800508

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a a report but did not find what I was looking for as I am very dissatisfied with the service. I contacted them by email but after reading the complaints this may be the only way to get them to respond to me as I would like my account to be canceled effective immediately and a refund of $0.99 and the "pre-authorization" hold released/refunded back to me as well because I was very dissatisfied.

    Business Response

    Date: 06/04/2024


    Hello *********************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Per your request, we canceled your account as of 6/3/2024. Your cancellation confirmation number is C0RXS0-09935.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    I understand you have request a refund of our trial fee. Based on your account information, I can see that we've already processed a refund of $0.99 on 6/3/2024 via PayPal. Your refund confirmation number is 0RXS0-09935.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at **************** email ***********************

    Regards,
    Customer Support


    Customer Answer

    Date: 06/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business doesnt seem anything resolved it should be the consumer to seem it resolved but I accept the response

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information.LLC is a scam company. They charged me service I did not place. And they set up my account using my email but never send me any purchase confirmation and account establish confirmation. Their login page is fake. You can only use their service once. Once they get you set up an account, you are no way to log back in they account you thought you set up. They used my information to turn on the auto payment of my PayPal account and turn on subscription service without my consent.

    Business Response

    Date: 06/04/2024

    Dear **************,

    This message pertains to BBB Case #********

    Upon receipt, we thoroughly examined your complaint and extend our apologies for any inconvenience caused. We understand your concerns regarding fraudulent activity and are committed to addressing them promptly.

    After conducting a review, we identified an account created on 5/25/2024 and have since terminated it as of 6/3/2024. Your cancellation confirmation number is CKJL5L-LQF4F. Additionally, we have processed a refund for the month of June via PayPal. The total refunded amount stands at $36.98. Please allow 3-5 business days for the credited amount to reflect in your account. Your refund confirmation number is R82XS8-8S6A0. for future reference.

    Considering the actions taken, we consider this matter resolved. Should you have any further inquiries, feel free to reach out to our Customer Support team at ************** or via email at ***********************.

    Best Regards,
    Customer Support


  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake Free Search These scammers offer FREE search service Then they offer the search for a onetime $.99 fee for initial search. Then they charge your card $29.99 without authorization.Date of experience: May 18, 2024

    Business Response

    Date: 05/22/2024

     


    Hello ***************************,

    This response is in reference to BBB Case #********

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, we have terminated your account effective 5/20/2024. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account.

    Your cancellation confirmation number is K7W96-6SLLW.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at  ************** or via email at ***********************.

    Regards, 
    Customer Support


    Customer Answer

    Date: 05/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went onto the information.com site to see if could look up someone. It said it would cost .99 cents for a single report. I agreed to the one time .99 cent charge. Today 5/15/2024 my card was charged $29.99 which I did not agree to pay. I want my account with this company closed and I would appreciate a refund. This is my transaction F10Q1-1S8K4

    Business Response

    Date: 05/15/2024

    Hello *****************************,

    This message is in reference to BBB Case# ********.

    We have received and assessed your BBB complaint, and we extend our apologies for any inconvenience caused.

    As per your request, we have proceeded to cancel your account effective immediately. Your cancellation confirmation number is CF10Q1-1S8K4.

    Our service initiates with a trial period during which you enjoy unrestricted access to our comprehensive database and unlimited searches. Subsequently, if not canceled, the monthly subscription period commences and incurs charges on a recurring basis.

     I also see you were refunded in the amount of $29.99. Your refund confirmation is F10Q1-1S8K4.

    We consider this complaint resolved. Should you have any further inquiries, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $29.99 on May 1, 2024 on my debit card. I Do NOT know what this transaction if for and certainly did not authorize any payment!!

    Business Response

    Date: 05/15/2024

    Dear ********************************,

    This message pertains to BBB Case #********.

    Upon receipt, we thoroughly examined your complaint and extend our apologies for any inconvenience caused. We understand your concerns regarding fraudulent activity and are committed to addressing them promptly.

    After conducting a review, we identified an account created on 4/27/2024 and have since terminated it as of 5/15/2024. Your cancellation confirmation number is CSXJSF-F8XAQ.

    Additionally, we have processed a refund for the month of April. The total refunded amount stands at $36.98. Please allow 3-5 business days for the credited amount to reflect in your account. Your refund confirmation number is RSXJSF-F8XAQ for future reference.

    Considering the actions taken, we consider this matter resolved. Should you have any further inquiries, feel free to reach out to our Customer Support team at ************** or via email at ***********************.


    Best Regards,
    Customer Support


  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 5/6/24. I was charged by the business $30.99. The business committed to provide me with public records of people through a search. It proposed that this service would only charge me $0.99 as a subscription and Id like to be refunded and my debit card removed from its system if at all possible. I had not notified the business of this in case it tried to cut any contact with me. There are many instances of other people not being able to cancel this subscription.

    Business Response

    Date: 05/08/2024

    Hello ***********************************,

    This response is in reference to BBB Case #:21675934.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, I have terminated your account effective immediately. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account.

    Your cancellation confirmation number is 319R4-4SFF7.

    We understand that you would like a refund for for trial fee as well. 

    A total of $30.99 was issued back to the payment method used on your account.

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, unfortunately, signed up for a subscription to Information.com this morning (April 15, 2024) and later found out that I can't cancel my subscription. I've emailed them about cancelling my subscription with no luck. I want my credit card to not be charged with any further payments and my subscription to be cancelled.

    Business Response

    Date: 04/16/2024

    Hello *************************,

    This response is in reference to BBB Case # S8FWL-L10R8.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, I have terminated your account effective immediately. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. Additionally, your access to unlimited searches and reports will be available until 4/20/2024.

    We have issued you a refund for our trial fee of $1.00. 

    Your refund confirmation number is S8FWL-L10R8.

    Your cancellation confirmation number is CJR291-19K77.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ***********************.

    Regards, 
    Customer Support


  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against Information.com LLC , and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted Information.com LLC sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect and uncooperative representatives despite repeated email requests to remove my personal information, they ignore or send me links that do not work to resolve. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/16/2024

    Hello *********************,

    This response is in reference to BBB Case #********

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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