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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An hour ago I subscribed to Information.com that presented a "limited offer $0.99 for 7 days." I searched my own profile and found it was missing info and including false/misleading info. Within minutes I emailed Information.com to cancel -- expecting to be charged only the 0 99 fee. Instead, my bank account shows multiple pending charges by this firm: $28.9, $6.99, $1 (N. B. None as per the offer). This is a SCAM. I request an immediate REFUND OF ALL CHARGES EXCEPT FOR THE $0 99 OFFER. FYI: A quick search shows another consumer combining of the same.

    Business Response

    Date: 07/25/2024

    Hello *********************************,

    This response is in reference to BBB Case #: 22021936.


    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    After reviewing your account, I see that it was already cancelled as of 7/22/2024. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. Additionally, your access to unlimited searches and reports will be available until 7/26/2024.

    Your cancellation confirmation number is 0RJK3-3L9J1. Please bear in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is distinct from the trial period. Upon reviewing your account, I observed your acceptance of our PDF offer.

    We can confirm that the $6.99 charge was already refunded to your account as of 7/22/2024. Please allow 3-5 business days for this refund to reflect in your account. Your refund confirmation number is 3LQ36-686XW.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.

    We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.

    To have your information removed, you may submit an opt-out request. Please visit: ********************************************** and follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ***********************.


    Regards, 
    Information.com Customer Support


    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered that this company was selling my private information - I live in ********** and am covered by the ***** I requested that they pull down my information and it still showing on their website. I expect them to immediately resolve this problem.

    Business Response

    Date: 07/25/2024

    Hello ***************************,


    This response is in reference to BBB Case # 22021746.


    We have processed and approved your opt-out request successfully as of 7/20/2024. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.


    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had put in a request for information.com to remove my details from that site. The company is still publicly displaying details that can potentially be used for identity theft.The record still exists and shows up in ****** and online searches.

    Business Response

    Date: 07/19/2024

    Hello *************************,


    This response is in reference to BBB Case #: 22007442.


    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.


    Your information has been successfully removed from our database at Information.com. As a result, if anyone attempts to search your name on our website, they will receive a "No results found" message, indicating that your information is no longer accessible.


    However, please note that although your data has been removed from our website, it may still appear on search engines such as ******* Bing, and others until they re-index our site. Unfortunately, we do not have control over the speed of re-indexing, as we are not affiliated with external search engines.


    If you would like to expedite the removal of outdated results from search engines, we recommend visiting the following links:


    Google: ************************************************
    Bing: ****************************************************


    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************


    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 08/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested on 2 separate occasions in July to have my personal information removed from this website,and both times this company has completely ignored my request. To make matters worse,the information they have is incorrect.

    Business Response

    Date: 07/15/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is displaying my info without a way to remove it. With an abusive ex who has stalked me previously I do not wish for my info to be listed. The company has not provided a way to remove the info I am seeking another means to reach them.

    Business Response

    Date: 07/15/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam! I have several monthly charges of $6.99 and $29.99. I had no idea what the charge was for and the website was not valid on my statement. When I realized what the charge was for after spending some time on ******* I realized I was scammed! I have no contact info, no way to cancel!! I want the charges stopped and my money refunded. They do not have authorization

    Business Response

    Date: 07/15/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have duly received and examined your complaint, and we extend our apologies for any inconvenience experienced.

    We have attempted to locate your account using the information you provided, but unfortunately, we were unable to find it. To assist you further, please provide the following details:

    - Account ID:

    - Alternate Email Address:

    - First and Last Name on Account:

    - Screenshot of Charges:

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support


  • Initial Complaint

    Date:07/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website sells personal information,and I have requested twice to have my personal information delted from their website which is right by law. I used their websites form,and twice my request was ignored,and my personal information remains on their website,and to add insult to injury,most of the information they have poste about me is inaccurate.

    Business Response

    Date: 07/10/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

    Customer Answer

    Date: 07/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,and for the record,if they would have simply honored my request,no complaint would have been filed.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent numerous email to cancel and to stop charging me $6.99. I have confirmed via email about cancellation but they continue to keep charging me.

    Business Response

    Date: 07/09/2024

    Hello *********************,

    This message is in reference to BBB Case #********

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that upon checkout, you have selected an add-on feature at the monthly rate of $6.99. It looks like youve chosen our  PDF Bundle option, which grants you the flexibility to download or email reports without any restrictions. 

    This add-on subscription is separate from the trial and is charged monthly until cancelled.

    We have processed your cancelation request and you have been unenrolled from the add-on subscription, meaning no further charges will be processed.

    your confirmation number is LKK2Q-Q538A.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our customer Support team at ************** or email **********************

    Regards,
    Customer Support

     

     


  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    health.information.com posts personal information about me on the Internet. I went through the process of requesting deletion of my information on this website. On June 24 I made an attempt, and on June 25. I submitted a comment on its online form that I hadn't received confirmation. I received an email saying the company will get back to me in 2 to 4 days. I never heard back from the company. It was supposed to be by email.I made another attempt to delete my information on June 26 or June 27.I've requested that my personal information be deleted before, but with other companies. Information.com LLC is doesn't respond to requests. Very scary.

    Business Response

    Date: 07/03/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertisement states free searches but then requires payment for the search information. They are saying it's free to search the name but not get any info. This is extremely misleading and false advertisement.

    Business Response

    Date: 07/01/2024

    Hello *************************,

    This response is in reference to BBB Case #********.

    Thank you for reaching out and providing your feedback. We truly value and appreciate your input.

    However, we would like to inform you that we do not offer free services.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support


    Customer Answer

    Date: 07/02/2024

     
    Complaint: 21905425

    I am rejecting this response because:

    Sincerely,

    *************************

    Customer Answer

    Date: 07/02/2024

    I am rejecting this because the first titles of the website say FREE search and profile. No where in the process till the end does it say you have to pay. That s the definition of false advertising. 

    Business Response

    Date: 07/04/2024

    Hello *************************,

    This response is in reference to BBB Case # 21905425.

    We have reviewed your concern regarding the people search process on our site. Please allow us to provide some further clarification for you.

    Information.com does not offer any free searches or reports. We also do not offer any pay-by-report options.

    While the ability to search is free on our website, we do require a trial fee or a monthly subscription to view the full details of the report. Our trial fee allows you to see the details of these reports without committing to a full monthly subscription. However, keep in mind that if the trial is not cancelled, you will be automatically enrolled in the monthly subscription at the end of your trial period.

    You may find more details regarding our billing structure in our terms and conditions, provided in the link below:

    ************************************************

    We hope this provided the clarification needed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ***********************.

    Regards,
    Information.com Customer Support

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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