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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my wife looked up an address once for .99 then was charges 6.99 then was charged ***** want refund and to stop charging

    Business Response

    Date: 08/08/2024

    Hello *****************************,

    This response is in reference to BBB Case #********. 

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

    Email Address used to create the account: 
    First and Last Four Digits of the card:
    Member ID:
    Screenshot and date of the charge:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So i sign up on the I information tampa fl a month ago 07/05 , but i cancelled it in the same day too, and i thought it was done until yesterday they CHARGED me 6.99 and i emailed them and no one response, and i logged in my account on the website and i saw the "UNLIMITED RESERVE SEARCH AND PDF ACCESS BUNDLE" ??? What is that??? I thought i cancelled the subscription already and the stupid company charged me on something that i don't even know about it and i want a refund too, i need them to cancel whatever on my account because they charged me without my consent

    Business Response

    Date: 08/08/2024

    Hello *****************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We would like to inform you that your account has already been cancelled by one of our support members. The $29.99 charge you see was a pre-authorization charge, and you will receive these funds back shortly. Additionally, we have opted your information out as requested.

    Additionally, we have already refunded the add-on feature as well. 

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at  ************** or email ***********************

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/15/2024-6/15/2024 i was charged by I*Information.com for services i never received and they will not return my monies through these dates

    Business Response

    Date: 08/01/2024

    Hello *********************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $174.96 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is R3KWQF-FA4A5.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email [email protected]

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used information.com to look up information on some people. When I gave them my information I was told I would be charged $0.99. However I was charged twice. One charge for the advertised $0.99 and then an additional $6.99. I immediately attempted to cancel my subscription which their website says can be done by going to their login page. I have spent the last 20 minutes trying to cancel the subscription and have not been able to do so. This subscription needs to be cancelled immediately and would greatly appreciate a refund of the $6.99 I was charged with out my consent.

    Business Response

    Date: 08/01/2024

    Hello ***************************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    It looks like you added our PDF Bundle option, which grants you the flexibility to download or email reports without any restrictions. 

    This add-on subscription is separate from the trial and is charged monthly until cancelled.

    As a gesture of good faith, you have been refunded. Your refund confirmation number is 21555-518LR. It may take up to 3-5 business days for this credit to appear on your account. 

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is R21555-518LR.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at  ************** or via email at ***********************.

    Regards,
    Customer Support


    Customer Answer

    Date: 08/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake Free Search These scammers offer FREE search service Then they offer the search for a onetime $.99 fee for initial search. Then they charge your card $29.99 without authorization. Additionally I'm unable to"sign in" as apparently I don't have an account. I just told paypal to stop paying them. I can't stop them otherwise.

    Business Response

    Date: 08/01/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

    Email Address used to create the account: 
    First and Last Four Digits of the card:
    Member ID:
    Screenshot and date of the charge:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An hour ago I subscribed to Information.com that presented a "limited offer $0.99 for 7 days." I searched my own profile and found it was missing info and including false/misleading info. Within minutes I emailed Information.com to cancel -- expecting to be charged only the 0 99 fee. Instead, my bank account shows multiple pending charges by this firm: $28.9, $6.99, $1 (N. B. None as per the offer). This is a SCAM. I request an immediate REFUND OF ALL CHARGES EXCEPT FOR THE $0 99 OFFER. FYI: A quick search shows another consumer combining of the same.

    Business Response

    Date: 07/25/2024

    Hello *********************************,

    This response is in reference to BBB Case #: 22021936.


    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    After reviewing your account, I see that it was already cancelled as of 7/22/2024. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. Additionally, your access to unlimited searches and reports will be available until 7/26/2024.

    Your cancellation confirmation number is 0RJK3-3L9J1. Please bear in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is distinct from the trial period. Upon reviewing your account, I observed your acceptance of our PDF offer.

    We can confirm that the $6.99 charge was already refunded to your account as of 7/22/2024. Please allow 3-5 business days for this refund to reflect in your account. Your refund confirmation number is 3LQ36-686XW.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.

    We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.

    To have your information removed, you may submit an opt-out request. Please visit: ********************************************** and follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ***********************.


    Regards, 
    Information.com Customer Support


    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered that this company was selling my private information - I live in ********** and am covered by the ***** I requested that they pull down my information and it still showing on their website. I expect them to immediately resolve this problem.

    Business Response

    Date: 07/25/2024

    Hello ***************************,


    This response is in reference to BBB Case # 22021746.


    We have processed and approved your opt-out request successfully as of 7/20/2024. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.


    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had put in a request for information.com to remove my details from that site. The company is still publicly displaying details that can potentially be used for identity theft.The record still exists and shows up in ****** and online searches.

    Business Response

    Date: 07/19/2024

    Hello *************************,


    This response is in reference to BBB Case #: 22007442.


    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.


    Your information has been successfully removed from our database at Information.com. As a result, if anyone attempts to search your name on our website, they will receive a "No results found" message, indicating that your information is no longer accessible.


    However, please note that although your data has been removed from our website, it may still appear on search engines such as ******* Bing, and others until they re-index our site. Unfortunately, we do not have control over the speed of re-indexing, as we are not affiliated with external search engines.


    If you would like to expedite the removal of outdated results from search engines, we recommend visiting the following links:


    Google: ************************************************
    Bing: ****************************************************


    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************


    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 08/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested on 2 separate occasions in July to have my personal information removed from this website,and both times this company has completely ignored my request. To make matters worse,the information they have is incorrect.

    Business Response

    Date: 07/15/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is displaying my info without a way to remove it. With an abusive ex who has stalked me previously I do not wish for my info to be listed. The company has not provided a way to remove the info I am seeking another means to reach them.

    Business Response

    Date: 07/15/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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